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I sent another e-mail to HP tech support about the burner problem and this is their reply. I am not the most computer smart person but this sound like a lot of work to have to do on a new computer? Also can any one tell me is this going to delete everything on my hard drive that I have installed encluding my files?
Alan,
Thank you for writing back to us.
I am sorry to know that the issue is unresolved. Generally, the issue resolves by the steps provided in our earlier message. However, if the issue persists then I suggest you to perform the following steps:
Repair Operating System:
To reformat the hard drive and restore the operating system, use the Windows XP OS CD that was shipped with the notebook. To do so follow these steps:
1. Connect the notebook to external power and turn on the notebook.
2. Immediately insert the OS CD into the notebook.
3. Reboot the notebook.
4. Windows setup screen will be displayed. Wait while the setup loads the appropriate drivers.
5. On the next screen (Welcome screen) press the Enter key to continue.
6. Accept the End User License Agreement on the next screen by pressing
F8 key.
7. On the next screen, press Esc key to install a fresh copy of the operating system.
8. Highlight the partition where the Windows operating system is installed and press the D key to delete the partition.
9. Press the Enter key to delete the partition.
10. Press the L key to delete the partition.
11. Press the Enter key to setup Windows in the unpartitioned space.
12. Accept the default partition size or type a new one (in MegaBytes) into the entry field and then press the Enter Key to create the partition.
13. Press the Enter key to setup Windows on the new partition.
14. Choose the <Quick> or standard formatting option and then press Enter.
Setup display a progress screen while partition is formatted. When setup has completed the partition, it begins copying the files. After Windows configuration is initialized, Setup displays a notice to reboot the computer.
15. Press the Enter key to reboot.
16. Once the Windows reboots, you must complete the Windows Out-Of-Box-Experience(OOBE).
17. Reload all the applications and drivers using the Driver Recovery CD included with the notebook and also all the software you wish to install.
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