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DVD burner troubles...
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nixie
Newbie
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11. August 2005 @ 22:55 |
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Ok so I started with an Optorite DVD burner which worked fine with the DVD media I had (Ridata DVD+R 4x) ... it was working fine with this media for a little over a year. Then it decided to stop recognizing DVD media all together so I browsed around these forums and found someone with a similar problem (not recognizing DVD but recognizing CD)...most people said to buy a new burner. So I went out and bought a new burner...it is giving me the same error...whenever there is a DVD in there (blank or a store bought DVD) all of my programs say that the drive is empty.
So two burners..one of them brand new, both not recognizing DVD media...I figured there must be some error with the software or drivers so I formatted my computer and updated the firmware for both burners...still not recognizing DVDs.
I am completely lost because usually new hardware and/or formatting solves everything.
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Moderator
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12. August 2005 @ 02:26 |
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need more to go on, ie burning software used
Main PC ~ Intel C2Q Q6600 (G0 Stepping)/Gigabyte GA-EP45-DS3/2GB Crucial Ballistix PC2-8500/Zalman CNPS9700/Antec 900/Corsair HX 620W
Network ~ DD-WRT ~ 2node WDS-WPA2/AES ~ Buffalo WHR-G54S. 3node WPA2/AES ~ WRT54GS v6 (inc. WEP BSSID), WRT54G v2, WRT54G2 v1. *** Forum Rules *** |
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Mez
AfterDawn Addict
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12. August 2005 @ 03:58 |
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It is probably not the burner. If you are using windows, go to the system devices uner the control pannel. Check the diagnostics there. You might also try re-installing windows but I would contact the tech support for the vendor first. A Windows reinstall maintains all the software and hardware installed but it refreshes all the system files. Hopefully, one of those are croupt for some unexplainable reson.
Good luck!
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nixie
Newbie
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12. August 2005 @ 07:31 |
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Any software that I use. I tried Nero and I tried burning from DVD Shrink as well. I tried playing using Windows Media Player and Power DVD. Also I have the computer set up so when a disk is inserted the pop up with choices of possible actions comes up...Well nothing is coming up at all with the DVDs.
I did check the diagnostics and it said it is working fine. I tried changing the region encoding to match that on my DVD-Rom which is working fine. When I formatted my computer I did reinstall windows. I deleted the partition, recreated it, formatted it and reinstalled windows. That is why I am completely clueless. I am not sure who to contact even because the burners are both two different brands having the same problem.
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Moderator
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12. August 2005 @ 07:32 |
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a-ha, in which case i can help.. post LAST section of your Nero log, which is in c:\program files\ahead\nero\nerohistory.log, but DO NOT post your serial number which usually begins with '1A21' or similar
Main PC ~ Intel C2Q Q6600 (G0 Stepping)/Gigabyte GA-EP45-DS3/2GB Crucial Ballistix PC2-8500/Zalman CNPS9700/Antec 900/Corsair HX 620W
Network ~ DD-WRT ~ 2node WDS-WPA2/AES ~ Buffalo WHR-G54S. 3node WPA2/AES ~ WRT54GS v6 (inc. WEP BSSID), WRT54G v2, WRT54G2 v1. *** Forum Rules ***
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nixie
Newbie
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12. August 2005 @ 12:01 |
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Ok I think this is everything after the serial number.
Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Ahead\nero\Wnaspi32.dll': Ver=2.0.1.59, size=160016 bytes, created 2/13/2004 6:41:26 AM
Nero version: 6.3.0.3 (Nero Express)
Recorder: <_NEC DVD_RW ND-3540A> Version: 1.01 - HA 0 TA 1 - 6.3.0.3
Adapter driver: <atapi> HA 0
Drive buffer : 2048kB
Bus Type : via Inquiry data (1) -> ATAPI, detected: ATAPI
Connected to MMC as unknown drive with class-nr : 1
Drive is autodetected - recorder class: Std. MMC recorder
CD-ROM: <HITACHI DVD-ROM GD-7500 >Version: 0008 - HA 0 TA 0 - 6.3.0.3
Adapter driver: <atapi> HA 0
=== Scsi-Device-Map ===
CdRomPeripheral : HITACHI DVD-ROM GD-7500 atapi Port 0 ID 0 DMA: On
CdRomPeripheral : _NEC DVD_RW ND-3540A atapi Port 0 ID 1 DMA: On
DiskPeripheral : WDC WD800JD-00HKA0 13.0 SiSRaid Port 2 ID 0 DMA: Off
=== CDRom-Device-Map ===
HITACHI DVD-ROM GD-7500 E: CDRom0
_NEC DVD_RW ND-3540A F: CDRom1
=======================
AutoRun : 1
Excluded drive IDs:
CmdQueuing : 1
CmdNotification: 2
WriteBufferSize: 74448896 (0) Byte
ShowDrvBufStat : 0
EraseSpeed : 0
BUFE : 0
Physical memory : 511MB (523760kB)
Free physical memory: 345MB (353776kB)
Memory in use : 32 %
Uncached PFiles: 0x0
Use Static Write Speed Table: 0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)
12.8.2005
UDF/ISO compilation
2:11:17 AM #1 Phase 112 File dlgbrnst.cpp, Line 1800
DVD-Video files reallocation started
2:11:17 AM #2 Phase 114 File dlgbrnst.cpp, Line 1800
DVD-Video files reallocation completed (no file modified)
2:11:17 AM #3 Text 0 File Isodoc.cpp, Line 6029
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : FALSE
Allow more than 255 characters in path : FALSE
Write ISO9660 ;1 file extensions : TRUE
2:11:17 AM #4 Phase 111 File dlgbrnst.cpp, Line 1800
DVD-Video files sorted
2:11:17 AM #5 Text 0 File Reader.cpp, Line 118
Reader running
2:11:17 AM #6 ISO9660GEN -11 File geniso.cpp, Line 3882
First writeable address = 0 (0x00000000)
2:11:17 AM #7 ISO9660GEN -11 File geniso.cpp, Line 3882
First writeable address = 0 (0x00000000)
2:11:17 AM #8 Text 0 File Burncd.cpp, Line 3101
Turn on Disc-at-once, using DVD media
2:14:30 AM #9 Phase 40 File dlgbrnst.cpp, Line 1800
Aborted by user
2:14:30 AM #10 Text 0 File DlgWaitCD.cpp, Line 245
Write in overburning mode: FALSE
2:14:30 AM #11 Text 0 File DlgWaitCD.cpp, Line 2085
Recorder: _NEC DVD_RW ND-3540A;
CD type reading failed
ATIP Data: ?
2:14:30 AM #12 Text 0 File DlgWaitCD.cpp, Line 406
>>> Protocol of DlgWaitCD activities: <<<
=========================================
Insert empty disc to write to.
(Medium in drive: Unknown. Medium required by compilation: DVD+R/RW, DVD-R/RW, DVD+R9 Dual Layer.)
Existing drivers:
File 'Drivers\atapi.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=95360 bytes, created 8/4/2004 8:00:00 AM (Adapter driver for rec)
Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
====== *** Nero-Burning Rom, History File *** ======
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Moderator
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12. August 2005 @ 12:08 |
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@nixie -
Quote:
Nero version: 6.3.0.3 (Nero Express)
- that's way old. latest is 6.6.0.16
Quote:
Connected to MMC as unknown drive with class-nr : 1
Drive is autodetected - recorder class: Std. MMC recorder
- yup, burner is only being detected generically. update Nero
Quote:
CdRomPeripheral : HITACHI DVD-ROM GD-7500 atapi Port 0 ID 0 DMA: On
CdRomPeripheral : _NEC DVD_RW ND-3540A atapi Port 0 ID 1 DMA: On
DiskPeripheral : WDC WD800JD-00HKA0 13.0 SiSRaid Port 2 ID 0 DMA: Off
- not sure if you need DMA settings to be on for Raid ports..
Quote:
Aborted by user
- eh ?
Quote:
CD type reading failed
ATIP Data: ?
- i think you only see this in regards to CD's so am guessing this is a CD ?...
Quote:
Insert empty disc to write to.
- self explanatory
Main PC ~ Intel C2Q Q6600 (G0 Stepping)/Gigabyte GA-EP45-DS3/2GB Crucial Ballistix PC2-8500/Zalman CNPS9700/Antec 900/Corsair HX 620W
Network ~ DD-WRT ~ 2node WDS-WPA2/AES ~ Buffalo WHR-G54S. 3node WPA2/AES ~ WRT54GS v6 (inc. WEP BSSID), WRT54G v2, WRT54G2 v1. *** Forum Rules ***
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nixie
Newbie
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12. August 2005 @ 12:21 |
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I did upgrade Nero and that is when the problems started. That is why when I formatted the computer, I only put the old version on to see if it would work then.
Actually I was wrong. The original drive is not detecting DVD media but it is detecting CD media. The new drive is not detecting anything at all. Maybe the new drive I got is broken? I'm going to call Newegg and see if they have any suggestions.
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Moderator
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12. August 2005 @ 12:31 |
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let's not be drastic. update Nero again, this time do a 'simulation burn' in Nero to generate a logfile entry. then paste that here and i'll see what we can see.
something to try after if that doesn't work would be to aste the (long) output from Nero's info tool...
Main PC ~ Intel C2Q Q6600 (G0 Stepping)/Gigabyte GA-EP45-DS3/2GB Crucial Ballistix PC2-8500/Zalman CNPS9700/Antec 900/Corsair HX 620W
Network ~ DD-WRT ~ 2node WDS-WPA2/AES ~ Buffalo WHR-G54S. 3node WPA2/AES ~ WRT54GS v6 (inc. WEP BSSID), WRT54G v2, WRT54G2 v1. *** Forum Rules ***
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nixie
Newbie
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12. August 2005 @ 12:49 |
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Ok here is the new log file.
Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Ahead\nero\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 10/26/2004 6:35:34 PM
Nero Version: 6.6.0.16
Internal Version: 6, 6, 0, 16b
(Nero Express)
Recorder: <_NEC DVD_RW ND-3540A> Version: 1.01 - HA 0 TA 1 - 6.6.0.16
Adapter driver: <atapi> HA 0
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ATAPI
CD-ROM: <HITACHI DVD-ROM GD-7500 >Version: 0008 - HA 0 TA 0 - 6.6.0.16
Adapter driver: <atapi> HA 0
=== Scsi-Device-Map ===
CdRomPeripheral : HITACHI DVD-ROM GD-7500 atapi Port 0 ID 0 DMA: On
CdRomPeripheral : _NEC DVD_RW ND-3540A atapi Port 0 ID 1 DMA: On
DiskPeripheral : WDC WD800JD-00HKA0 13.0 SiSRaid Port 2 ID 0 DMA: Off
=== CDRom-Device-Map ===
HITACHI DVD-ROM GD-7500 E: CDRom0
_NEC DVD_RW ND-3540A F: CDRom1
=======================
AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 74448896 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 511MB (523760kB)
Free physical memory: 333MB (340992kB)
Memory in use : 34 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)
12.8.2005
UDF/ISO compilation
4:44:32 PM #1 Phase 112 File dlgbrnst.cpp, Line 1832
DVD-Video files reallocation started
4:44:32 PM #2 Phase 114 File dlgbrnst.cpp, Line 1832
DVD-Video files reallocation completed (no file modified)
4:44:32 PM #3 Text 0 File Isodoc.cpp, Line 6356
UDF document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : TRUE
Write : FALSE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
UDF Mode : UDF/ISO bridge
UDF Revision : 1.02
UDF Partition Type : physical
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet :FALSE
Allow pathdepth more than 8 directories : FALSE
Allow more than 255 characters in path : FALSE
Write ISO9660 ;1 file extensions : TRUE
4:44:32 PM #4 Phase 111 File dlgbrnst.cpp, Line 1832
DVD-Video files sorted
4:44:32 PM #5 Text 0 File Reader.cpp, Line 127
Reader running
4:44:32 PM #6 ISO9660GEN -11 File geniso.cpp, Line 3309
First writeable address = 0 (0x00000000)
4:44:32 PM #7 ISO9660GEN -11 File geniso.cpp, Line 3309
First writeable address = 0 (0x00000000)
4:44:32 PM #8 Text 0 File Burncd.cpp, Line 3233
Turn on Disc-At-Once, using DVD media
4:45:42 PM #9 Phase 40 File dlgbrnst.cpp, Line 1832
Aborted by user
4:45:42 PM #10 Text 0 File DlgWaitCD.cpp, Line 282
Write in overburning mode: NO (enabled: CD)
4:45:42 PM #11 Text 0 File DlgWaitCD.cpp, Line 2483
Recorder: _NEC DVD_RW ND-3540A
Medium not present
4:45:42 PM #12 Text 0 File DlgWaitCD.cpp, Line 448
>>> Protocol of DlgWaitCD activities: <<<
=========================================
Insert empty disc for simulation.
(Medium in drive: Unknown. Medium required by compilation: DVD+R/RW, DVD-R/RW, DVD-R DL, DVD+R DL.)
Existing drivers:
File 'Drivers\atapi.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=95360 bytes, created 8/4/2004 8:00:00 AM (Adapter driver for rec)
Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
And the aborted by user is because I have to cancel it in order to get the log file. I tried using both DVD+R 4x and DVD+R 8x and also a DVD-R that doesn't have a speed written on it.
It isn't playing audio cds or anything either. I think someone might have dropped it or something.
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Moderator
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12. August 2005 @ 13:35 |
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Quote:
CdRomPeripheral : HITACHI DVD-ROM GD-7500 atapi Port 0 ID 0 DMA: On
CdRomPeripheral : _NEC DVD_RW ND-3540A atapi Port 0 ID 1 DMA: On
DiskPeripheral : WDC WD800JD-00HKA0 13.0 SiSRaid Port 2 ID 0 DMA: Off
- try this - http://home.comcast.net/~bbmayo/FAQ.htm
Quote:
I think someone might have dropped it or something.
- always possible, but it's worth contuing as we'll end up doing all this with a new drive anyway. at least you'll have a thread to refer to if you swap the drive later..
do the DMA thing and try another simulation burn. Also we need to check what media you got. download dvdinfopro (free from www.dvdinfopro.com) and run each of the discs in question, thru it's media info check, pasting results from one of each different disc here...
Main PC ~ Intel C2Q Q6600 (G0 Stepping)/Gigabyte GA-EP45-DS3/2GB Crucial Ballistix PC2-8500/Zalman CNPS9700/Antec 900/Corsair HX 620W
Network ~ DD-WRT ~ 2node WDS-WPA2/AES ~ Buffalo WHR-G54S. 3node WPA2/AES ~ WRT54GS v6 (inc. WEP BSSID), WRT54G v2, WRT54G2 v1. *** Forum Rules ***
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nixie
Newbie
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12. August 2005 @ 13:46 |
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I figure it is a hardware issue. I stuck the drive in two other computers and am getting the same no disk in drive error. When I took the drive out I also looked at it and it looks like one of the pins is broken in half. I don't know if that would have anything to do with it but it is seeming to be more and more like they sent me a broken drive. I hate to keep putting you through all of this if that is what it is.
The last drive that I got I just stuck it in there and it worked flawlessly for about a year. I thought all of this stuff was supposed to be plug and play?
I would try it with my other dvd burner which is also broken I think but the only working IDE cable I have is too short to reach it and I can't switch the bays because it is screwed in too tight. If there is a secret to that though let me know :)
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Moderator
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12. August 2005 @ 13:49 |
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a broken pin don't sound good.
as to plug and play, it's getting better, it used to be plug and pray for a long time :)
Main PC ~ Intel C2Q Q6600 (G0 Stepping)/Gigabyte GA-EP45-DS3/2GB Crucial Ballistix PC2-8500/Zalman CNPS9700/Antec 900/Corsair HX 620W
Network ~ DD-WRT ~ 2node WDS-WPA2/AES ~ Buffalo WHR-G54S. 3node WPA2/AES ~ WRT54GS v6 (inc. WEP BSSID), WRT54G v2, WRT54G2 v1. *** Forum Rules ***
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nixie
Newbie
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12. August 2005 @ 13:52 |
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Do you think it is possible that it could be caused by the broken pin though? I figured that a broken pin would cause Windows not to even see the drive. Well I know the pin is broken so something isn't right and I am getting it replaced...if I am still having problems when I get the new one though I know right where to come back to. :)
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Moderator
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12. August 2005 @ 13:54 |
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Main PC ~ Intel C2Q Q6600 (G0 Stepping)/Gigabyte GA-EP45-DS3/2GB Crucial Ballistix PC2-8500/Zalman CNPS9700/Antec 900/Corsair HX 620W
Network ~ DD-WRT ~ 2node WDS-WPA2/AES ~ Buffalo WHR-G54S. 3node WPA2/AES ~ WRT54GS v6 (inc. WEP BSSID), WRT54G v2, WRT54G2 v1. *** Forum Rules ***
This message has been edited since posting. Last time this message was edited on 12. August 2005 @ 13:55
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Moderator
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12. August 2005 @ 14:07 |
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- from that link i sent you - it's not pin19 missing is it, by any chance ?...
Main PC ~ Intel C2Q Q6600 (G0 Stepping)/Gigabyte GA-EP45-DS3/2GB Crucial Ballistix PC2-8500/Zalman CNPS9700/Antec 900/Corsair HX 620W
Network ~ DD-WRT ~ 2node WDS-WPA2/AES ~ Buffalo WHR-G54S. 3node WPA2/AES ~ WRT54GS v6 (inc. WEP BSSID), WRT54G v2, WRT54G2 v1. *** Forum Rules ***
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nixie
Newbie
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12. August 2005 @ 15:05 |
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In the picture it is the second row 12th pin in. I am not sure what pin number that is though. It isn't quite missing...just broken in half.
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Moderator
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12. August 2005 @ 15:07 |
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k, just checking it wasn't something obvious like pin 19...
Main PC ~ Intel C2Q Q6600 (G0 Stepping)/Gigabyte GA-EP45-DS3/2GB Crucial Ballistix PC2-8500/Zalman CNPS9700/Antec 900/Corsair HX 620W
Network ~ DD-WRT ~ 2node WDS-WPA2/AES ~ Buffalo WHR-G54S. 3node WPA2/AES ~ WRT54GS v6 (inc. WEP BSSID), WRT54G v2, WRT54G2 v1. *** Forum Rules ***
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