I just bought a HP DVD 635I burner , I (use to have a 300I) I installed it and installed the software (NERO) but I use Shrink & Decrypter (both updated) to burn with. The problem is - When I am down with my burner and want to get on the internet, I get messages saying - Phone line busy - which it is not and remote computer wont acknowledge, also not true. So I shut down, and left it off about 1hr later, I can get online. As long as I dont burn anything, I can get online no problem. I have contacted HP, but that was a waste.
My dad knows how you feel. His modem went out of his HP1118x-b pc over a month ago and been trying to get HP to replace it. They keep trying to run these tests on his HP,but how-since he can't get on their website. LOL
Since you have both nero,probably oem version,dvd shrink,and dvd decrypter: I don't know what program you are burning with-either dvd decrypter or nero. I'm also not sure of whay you are trying to backup,original dvd movies or other jpeg/xvid/AVI etc files.
If you are backing up original dvds-ISO or MDS files,then I may be able to help. Any of those other files,I am of no use for you, LOL.
Try removing nero completely off your pc. It can be a little buggy. Use the nero cleantool to do the removal.You can easily get it here:
Open up dvd shrink/Edit/Preferences/File I/O tab. If the box ENABLE BURN WITH NERO is ticked,then that is the burn engine.If that box is un-ticked,dvd decrypter is doing the burning.Untick this box and click OK and give her a go and see what happens.
What other dvd programs you got on that pc other than the 3 you listed?
Also anything else you can add like pc specs can also help.The more info,the better.
I am backing up my Original DVD's, I also have record now, on my pc. and AnyDVD, and cdripper pro - I only USE - shrink and decrypter for my dvd's and record now for my cds, I have kids and I let them play the copy and I keep the original locked up, what specs do you want
Whichever burn program it is,try the other one.Set it up in DVD Shrink just like I posted earlier to see if it is a software conflict.
I just spent 59 mins with HP on dads pc. They finally agreed it was a modem. What sucked,they asked me 4 times if I wanted the extended warranty on it. I said NOT! The warranty sucks! Now they got to send the modem to him and have us install it!
Over the weekend, I went and uninstalled AnyDVD and now everything is PERFECT. Glad I did not pay for the software, since it does conflict with my drives.
