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Devive driver problem
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Junior Member
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11. December 2005 @ 10:57 |
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Can someone please help me out.l have a Toshiba A60 laptop which is 10 months old and this problem started about 2 weeks ago, it justs keeps shutting down for no reason.This is the message after it shuts down--Aproblem has been detected and windows has been shutdown to prevent damage to your computer. The problem seems to be caused by the following file:Ati2vag. The device driver got stuck in an infinite loop. This usually indicates problem with the driver itself or with the device driver programming the hardware incorrectly. Please check with your hardware device vendor for any driver updates. Technical information:Stop:0x000000ea(0xff332da8,0xffbb59bo,oxfaf9fcbc,0x00000001)Ati2vag beginning dump of physical memory.--END Could anyone please tell me what this means, how to repair this, and why this would happen all of a sudden. l am a novice to all this so could you give answers as simple as possible. Thank you in advance.
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ddp
Moderator
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11. December 2005 @ 11:08 |
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is your onboard video an ati card? if so than download the updated driver from this link.
https://support.ati.com/ics/support/default.asp?deptID=894&task=knowledge&folderID=27
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Junior Member
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11. December 2005 @ 11:12 |
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l,m not sure,cou;ld you tell me where to look. thanks
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ddp
Moderator
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11. December 2005 @ 11:31 |
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your laptop manual in the specifications should tell you. also in device manager under video adapters should tell you what you have.
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Junior Member
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11. December 2005 @ 11:48 |
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l have just looked in device manager under system devices and it says l have Ati smbus and Ati rs200/rs200m/rs250m accelerated graphics port. Does this help answer what l need.
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ddp
Moderator
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11. December 2005 @ 11:49 |
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Ati rs200/rs200m/rs250m is your video.
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Junior Member
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11. December 2005 @ 12:04 |
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Thanks, so l update this with the site you gave, is this right.
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ddp
Moderator
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11. December 2005 @ 12:12 |
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yes per your windows version.
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Junior Member
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11. December 2005 @ 12:20 |
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l told you l,m a novice sorry.Does this mean windows xp version .
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ddp
Moderator
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11. December 2005 @ 12:22 |
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yes
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Junior Member
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11. December 2005 @ 12:29 |
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for some reason l cannot get on this site, is there a home page l can get on to first.
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ddp
Moderator
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11. December 2005 @ 12:34 |
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Junior Member
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12. December 2005 @ 08:41 |
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l have just been on device manager and found ati2vag file in Ati mobility radeon 7000igp which is in Display adapters, am l right to say this is a ati card.l click onto this and it gives options: Driver details gives the files which had ati2vag file which keeps shutting down my computer.Update driver: which l tried, and the update wizard came back with cannot find better match.Roll back driver: and unistall.So l have tried to update with no better match, the file Ati2vag is causing the problem. lcan unistall the program but how do l get it back on.l do have 3 discs,a recovery disc,additional software disc and tools& utilities disc.Which one will put this back on.
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ddp
Moderator
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12. December 2005 @ 10:47 |
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in windows explorer not internet explorer, look at the content of the last 2 cd's to see if radeon driver is there.
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Junior Member
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12. December 2005 @ 11:42 |
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how do l get to windows explorer and look for these items, and then what am l looking for and what to do
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ddp
Moderator
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12. December 2005 @ 11:50 |
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presuming you are using xp than goto start, all programs, accessories & windows explorer. look for a folder of ati, radeon or something like that.
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Junior Member
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12. December 2005 @ 13:12 |
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got onto windows explorer but could not find ati or radeon folder.l have also noticed that behind the screen l can see distorted colour screen, would this have something to do with this problem.Thanks for your help and advice, but it is now getting me down as l do not seem to be getting anywhere.It has just shut down on me again for the 3rd time in 2 hours.
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Jeanc1
Suspended permanently
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12. December 2005 @ 13:35 |
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Your Laptop has an ATI card and it's a Mobility Radeon 7000igp -- it is a good card but a bit unstable ; if you dont have the latest Catalyst drivers.
They are available here :-
https://support.ati.com/ics/support/default.asp?deptID=894&task=knowledge&folderID=293
Expand the + on Left Menu -->Windows XP
Click on the word RADEON on Left Menu then in Center pane.
Click on Catalyst 5.12 Windows XP - Driver Download in center pane
Read the instructions and get the catalyst Uninstaller first.
Download the Download 1 of 1 package.
Download the whole package ; best you update the Display, The WDM drivers same time.
A word of caution -- The Catalyst Uninstaller (get it in the NOTES on that page)is an optional download. They recommend using this utility to uninstall any previously installed Catalyst drivers prior to installation. That is a MUST DO.
Good Luck
Edited cause hyperlink was messed up ! Grrr !! I give up that link wont show like it should.. just copy/paste in your browser... It's been checked OK.
This message has been edited since posting. Last time this message was edited on 12. December 2005 @ 13:51
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Junior Member
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12. December 2005 @ 13:51 |
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Thank you, so is there just one catalyst driver for this.Just want to make sure before l try this, and to get the right one.
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Jeanc1
Suspended permanently
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12. December 2005 @ 14:02 |
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If you are not sure -- best you look first in ADD/REMOVE panel without removing anything... just look at the list there -- you should see ATI - Catalyst with a number ... also a ATI WDM set.. with a number.
ATI has catalyst for All In Wonder Cards.. some for Radeon .. some for RAGE Pro so on... !
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Junior Member
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12. December 2005 @ 14:27 |
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just one last question, if l download catalyst uninstaller does this wipe my ati card off.
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Jeanc1
Suspended permanently
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12. December 2005 @ 14:35 |
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The uninstaller will remove the present Catalyst drivers you have.. you will notice it when it reboots cause your screen will be different. Once you have installed the new drivers -- you will have to reset the display.
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Junior Member
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12. December 2005 @ 14:44 |
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sorry 2nd to last question, how do l reset the display.
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Jeanc1
Suspended permanently
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12. December 2005 @ 14:47 |
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Right click your desktop == select PROPERTIES --> Settings Tab -- use the slider there .
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