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Nero Upgrade causing problems. (OEM Edition)
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peejaygee
Newbie
_ 		26. June 2006 @ 15:59 _ Link to this message    Send private message to this user   
Hello All,

I have a problem, I got a copy of Nero V6 OEM with a burner, and installed and downloaded the latest V6 updates. It didn't install (The Update). I got a blue screen of death refering to "IRQ_LESS_THAN_OR_NOT_EQUAL" and "pnp680r.sys" now I can't uninstall it, or re-install over the top, as it causes the same BSOD to appear...

Anybody else either had this, know what is causing it, or have any solutions before I do a re-install of my OS?

Regards.
Paul.
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binkie7
Moderator
_ 		26. June 2006 @ 17:26 _ Link to this message    Send private message to this user   
Hi peejaygee
Welcome to aD
Try uninstalling Nero - run the clean (write down your serial # 1st) then redownload this version. See if that helps.
Clean Tool:
http://ww2.nero.com/nero6/enu/General_CleanTool.html

Package 1
http://httpdl1.usw.nero.com/software/Nero6/Nero-6.6.0.18_no_yt.exe

Package 2 (Recode & Vision)
http://httpdl1.usw.nero.com/software/Nero6/NVE-3.1.0.21_no_yt.exe
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This message has been edited since posting. Last time this message was edited on 26. June 2006 @ 17:26
peejaygee
Newbie
_ 		27. June 2006 @ 11:49 _ Link to this message    Send private message to this user   
I ran the clean up utility, which it did uninstall. But when I went to re-install the program, even though the "Automatically Restart" is unticked, installation of Nero still caused my machine to reset. Now that is puzzling me.
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binkie7
Moderator
_ 		27. June 2006 @ 16:08 _ Link to this message    Send private message to this user   
Is it working now? No more blue screen of death?
Just my opinion but I always reboot/restart after an install.

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peejaygee
Newbie
_ 		27. June 2006 @ 16:45 _ Link to this message    Send private message to this user   
Nope, it isn't working, I can't get it installed, everytime I try it causes my machine to reset. My first install of it was ok, it was only after I tried to apply the update has it caused me problems.

All seems to stem from "pnp680r.sys"

I'm stumped.
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binkie7
Moderator
_ 		27. June 2006 @ 17:26 _ Link to this message    Send private message to this user   
Here's what microsoft says about the error:
http://support.microsoft.com/kb/293077/en-us
Looks like the problem driver is pnp680r.sys - RAID driver?
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