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Focus or Tracking Error - Software or Hardware Problem?
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tommich
Junior Member
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13. August 2006 @ 08:19 |
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About 9 times of 10 I get an error message "Focus or Tracking Error". From checking out other posts, I've learned that this is a fairly generic error, having to do with the laser not finding the track on the DVD-R. I've tried three different Brands - Memorex, Fuji, and HP. I've had success with each of these up until a few weeks ago. My version of Nero is 6.6.1.4, which I know is old, but again, it's worked up until a week or two ago.
The reason I think it might be a hardware issue is that the error always pops up 3 minutes after I start burning, regardless of the DVD Brand. I'm a newbie, but it seems too coincidental that all the discs would have a defect in the same spot.
If it is a Hardware issue, is it probably something simple like cleaning the drive, or is this error symptomatic of a more serious problem?
I don't know the Manufacturer of the DVD-RW Drive. When I click on Properties it just says "Generic-DVD/RW 12X Max.
Any ideas or suggestions?
Thanks.
Tom
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AfterDawn Addict
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13. August 2006 @ 08:34 |
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first off..... your media just isn't the best of quality. Try some Verbatim... you can get these at popular stores. I use Taiyo Yuden, I buy online (supermediastore.com, meritline.com, rima.com, etc). use the rule of thumb: Media Made in Japan are the best, except for Verbatim that is made in Tawain/Singapore. Use those and then you'll know that you are using the best media out there.
use Nero InfoTool to find out what make and model your burner is.
And it would be nice to see a Nero log so we can find out what really went wrong.
This message has been edited since posting. Last time this message was edited on 13. August 2006 @ 08:37
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tommich
Junior Member
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18. August 2006 @ 18:07 |
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OK, I took your advice (thanks, btw) and purchased some Taiyo Yuden DVD-R's. I got the same error, at the same time in the process. Here is the log:
=== CDRom-Device-Map ===
GENERIC DVD RW 12XMax D: CDRom0
TSSTcorp CDRW/DVD TSH492B E: CDRom1
=======================
AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 74448896 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 510MB (522316kB)
Free physical memory: 76MB (78660kB)
Memory in use : 84 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)
18.8.2006
UDF/ISO compilation
8:56:39 PM #1 Phase 112 File dlgbrnst.cpp, Line 1685
DVD-Video files reallocation started
8:56:39 PM #2 Phase 114 File dlgbrnst.cpp, Line 1685
DVD-Video files reallocation completed (no file modified)
8:56:39 PM #3 Text 0 File Isodoc.cpp, Line 6475
UDF document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
UDF Mode : UDF/ISO bridge
UDF Options : automatic
UDF Revision : 1.02
UDF Partition Type : physical
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : FALSE
Allow pathdepth more than 8 directories : FALSE
Allow more than 255 characters in path : FALSE
Write ISO9660 ;1 file extensions : TRUE
8:56:39 PM #4 Phase 111 File dlgbrnst.cpp, Line 1685
DVD-Video files sorted
8:56:39 PM #5 Text 0 File ThreadedTransfer.cpp, Line 531
ReadBuffer-Pipe got 72704KB of Memory
8:56:39 PM #6 Text 0 File Reader.cpp, Line 124
Reader running
8:56:39 PM #7 Text 0 File Writer.cpp, Line 122
Writer GENERIC DVD RW 12XMax running
8:56:39 PM #8 ISO9660GEN -11 File geniso.cpp, Line 3312
First writeable address = 0 (0x00000000)
8:56:39 PM #9 ISO9660GEN -11 File geniso.cpp, Line 3312
First writeable address = 0 (0x00000000)
8:56:39 PM #10 Text 0 File Burncd.cpp, Line 3305
Turn on Disc-At-Once, using DVD media
8:56:40 PM #11 Text 0 File DlgWaitCD.cpp, Line 281
Last possible write address on media: 2298495 (510:46.45, 4489MB)
Last address to be written: 2286127 (508:01.52, 4465MB)
8:56:40 PM #12 Text 0 File DlgWaitCD.cpp, Line 293
Write in overburning mode: NO (enabled: CD)
8:56:40 PM #13 Text 0 File DlgWaitCD.cpp, Line 2612
Recorder: GENERIC DVD RW 12XMax, Media type: DVD-R
Disc Manufacturer: TYG03 -
Disc Application Code: 64, Disc Physical Code: 193
8:56:40 PM #14 Text 0 File DlgWaitCD.cpp, Line 459
>>> Protocol of DlgWaitCD activities: <<<
=========================================
8:56:40 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 847
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2286128 (2286128) = #2286128/508:1.53
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2286128 blocks [GENERIC DVD RW 12XMax]
--------------------------------------------------------------
8:56:40 PM #16 Text 0 File ThreadedTransferInterface.cpp, Line 1059
Prepare recorder [GENERIC DVD RW 12XMax] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4681990144, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
2286128 | lead-out | 1 | 0x41 | 0x00
8:56:40 PM #17 Text 0 File SCSIPassThrough.cpp, Line 38
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME
8:56:40 PM #18 Text 0 File SCSIPassThrough.cpp, Line 83
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME
8:56:40 PM #19 Phase 24 File dlgbrnst.cpp, Line 1685
Caching of files started
8:56:40 PM #20 Text 0 File Burncd.cpp, Line 4145
Cache writing successful.
8:56:40 PM #21 Phase 25 File dlgbrnst.cpp, Line 1685
Caching of files completed
8:56:40 PM #22 Phase 36 File dlgbrnst.cpp, Line 1685
Burn process started at 4x (5,540 KB/s)
8:56:40 PM #23 Text 0 File ThreadedTransferInterface.cpp, Line 2685
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0
8:56:40 PM #24 Text 0 File DVDR.cpp, Line 2707
Recording mode: Sequential Recording Mode
8:56:40 PM #25 Text 0 File DVDR.cpp, Line 2863
Start write address at LBA 0
DVD high compatibility mode: Yes
8:56:40 PM #26 Text 0 File Cdrdrv.cpp, Line 8647
---- DVD Structure: Physical Format Information (00h) ----
Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-R (2), Part Version: 2.0x (5), Extended Part Version: 2.1 (33)
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26127F h
End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
Data in Burst Cutting Area (BCA) does not exist
Start sector number of the current Border-Out: 0 h
Start sector number of the next Border-In: 0 h
Media Specific [16..63]:
00 60 00 10 20 30 40 50 - 00 00 00 21 00 00 00 00 .`...0@P...!....
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
8:59:48 PM #27 SPTI -1039 File SCSIPassThrough.cpp, Line 289
D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1039)
Sense Key: 0x04 (KEY_HARDWARE_ERROR)
Sense Code: 0x09
Sense Qual: 0x01
CDB Data: 0x2A 00 00 06 30 60 00 00 20 00 00 00
Sense Area: 0x70 00 04 00 00 00 00 0A 00 00 00 00 09 01
Buffer x0b460000: Len x10000
0x00 00 01 BA 44 9E B4 68 0D 5F 01 89 C3 F8 00 00
0x01 E0 07 EC 81 00 00 6F D6 FE 80 14 47 6B 2D 00
0xA1 ED F9 88 40 18 6F D0 5D 02 18 02 FB E0 00 CD
8:59:48 PM #28 CDR -1039 File Writer.cpp, Line 311
Focus or tracking error
D: GENERIC DVD RW 12XMax
8:59:48 PM #29 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion
8:59:49 PM #30 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader
8:59:49 PM #31 Text 0 File DVDR.cpp, Line 3103
EndDAO: Last written address was 405599
8:59:49 PM #32 Phase 38 File dlgbrnst.cpp, Line 1685
Burn process failed at 4x (5,540 KB/s)
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AfterDawn Addict
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18. August 2006 @ 18:15 |
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The first part of the log is missing.
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tommich
Junior Member
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18. August 2006 @ 22:01 |
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Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Ahead\nero\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 1:54:32 PM
NT-SPTI used
Nero Version: 6.6.1.4
Internal Version: 6, 6, 1, 4d
(Nero Express)
Recorder: <GENERIC DVD RW 12XMax> Version: 110I - HA 1 TA 0 - 6.6.1.4
Adapter driver: <IDE> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ?
CD-ROM: <TSSTcorp CDRW/DVD TSH492B>Version: TB04 - HA 1 TA 1 - 6.6.1.4
Adapter driver: <IDE> HA 1
=== Scsi-Device-Map ===
CdRomPeripheral : GENERIC DVD RW 12XMax atapi Port 0 ID 0 DMA: On
CdRomPeripheral : TSSTcorp CDRW/DVD TSH492B atapi Port 0 ID 1 DMA: Off
DiskPeripheral : ST380013AS atapi Port 1 ID 0 DMA: On
=== CDRom-Device-Map ===
GENERIC DVD RW 12XMax D: CDRom0
TSSTcorp CDRW/DVD TSH492B E: CDRom1
=======================
AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 74448896 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 510MB (522316kB)
Free physical memory: 76MB (78660kB)
Memory in use : 84 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)
18.8.2006
UDF/ISO compilation
8:56:39 PM #1 Phase 112 File dlgbrnst.cpp, Line 1685
DVD-Video files reallocation started
8:56:39 PM #2 Phase 114 File dlgbrnst.cpp, Line 1685
DVD-Video files reallocation completed (no file modified)
8:56:39 PM #3 Text 0 File Isodoc.cpp, Line 6475
UDF document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
UDF Mode : UDF/ISO bridge
UDF Options : automatic
UDF Revision : 1.02
UDF Partition Type : physical
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : FALSE
Allow pathdepth more than 8 directories : FALSE
Allow more than 255 characters in path : FALSE
Write ISO9660 ;1 file extensions : TRUE
8:56:39 PM #4 Phase 111 File dlgbrnst.cpp, Line 1685
DVD-Video files sorted
8:56:39 PM #5 Text 0 File ThreadedTransfer.cpp, Line 531
ReadBuffer-Pipe got 72704KB of Memory
8:56:39 PM #6 Text 0 File Reader.cpp, Line 124
Reader running
8:56:39 PM #7 Text 0 File Writer.cpp, Line 122
Writer GENERIC DVD RW 12XMax running
8:56:39 PM #8 ISO9660GEN -11 File geniso.cpp, Line 3312
First writeable address = 0 (0x00000000)
8:56:39 PM #9 ISO9660GEN -11 File geniso.cpp, Line 3312
First writeable address = 0 (0x00000000)
8:56:39 PM #10 Text 0 File Burncd.cpp, Line 3305
Turn on Disc-At-Once, using DVD media
8:56:40 PM #11 Text 0 File DlgWaitCD.cpp, Line 281
Last possible write address on media: 2298495 (510:46.45, 4489MB)
Last address to be written: 2286127 (508:01.52, 4465MB)
8:56:40 PM #12 Text 0 File DlgWaitCD.cpp, Line 293
Write in overburning mode: NO (enabled: CD)
8:56:40 PM #13 Text 0 File DlgWaitCD.cpp, Line 2612
Recorder: GENERIC DVD RW 12XMax, Media type: DVD-R
Disc Manufacturer: TYG03 -
Disc Application Code: 64, Disc Physical Code: 193
8:56:40 PM #14 Text 0 File DlgWaitCD.cpp, Line 459
>>> Protocol of DlgWaitCD activities: <<<
=========================================
8:56:40 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 847
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2286128 (2286128) = #2286128/508:1.53
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2286128 blocks [GENERIC DVD RW 12XMax]
--------------------------------------------------------------
8:56:40 PM #16 Text 0 File ThreadedTransferInterface.cpp, Line 1059
Prepare recorder [GENERIC DVD RW 12XMax] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4681990144, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
2286128 | lead-out | 1 | 0x41 | 0x00
8:56:40 PM #17 Text 0 File SCSIPassThrough.cpp, Line 38
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME
8:56:40 PM #18 Text 0 File SCSIPassThrough.cpp, Line 83
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME
8:56:40 PM #19 Phase 24 File dlgbrnst.cpp, Line 1685
Caching of files started
8:56:40 PM #20 Text 0 File Burncd.cpp, Line 4145
Cache writing successful.
8:56:40 PM #21 Phase 25 File dlgbrnst.cpp, Line 1685
Caching of files completed
8:56:40 PM #22 Phase 36 File dlgbrnst.cpp, Line 1685
Burn process started at 4x (5,540 KB/s)
8:56:40 PM #23 Text 0 File ThreadedTransferInterface.cpp, Line 2685
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0
8:56:40 PM #24 Text 0 File DVDR.cpp, Line 2707
Recording mode: Sequential Recording Mode
8:56:40 PM #25 Text 0 File DVDR.cpp, Line 2863
Start write address at LBA 0
DVD high compatibility mode: Yes
8:56:40 PM #26 Text 0 File Cdrdrv.cpp, Line 8647
---- DVD Structure: Physical Format Information (00h) ----
Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD-R (2), Part Version: 2.0x (5), Extended Part Version: 2.1 (33)
Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Physical Sector Number of Data Area: 26127F h
End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
Data in Burst Cutting Area (BCA) does not exist
Start sector number of the current Border-Out: 0 h
Start sector number of the next Border-In: 0 h
Media Specific [16..63]:
00 60 00 10 20 30 40 50 - 00 00 00 21 00 00 00 00 .`...0@P...!....
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
8:59:48 PM #27 SPTI -1039 File SCSIPassThrough.cpp, Line 289
D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1039)
Sense Key: 0x04 (KEY_HARDWARE_ERROR)
Sense Code: 0x09
Sense Qual: 0x01
CDB Data: 0x2A 00 00 06 30 60 00 00 20 00 00 00
Sense Area: 0x70 00 04 00 00 00 00 0A 00 00 00 00 09 01
Buffer x0b460000: Len x10000
0x00 00 01 BA 44 9E B4 68 0D 5F 01 89 C3 F8 00 00
0x01 E0 07 EC 81 00 00 6F D6 FE 80 14 47 6B 2D 00
0xA1 ED F9 88 40 18 6F D0 5D 02 18 02 FB E0 00 CD
8:59:48 PM #28 CDR -1039 File Writer.cpp, Line 311
Focus or tracking error
D: GENERIC DVD RW 12XMax
8:59:48 PM #29 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion
8:59:49 PM #30 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader
8:59:49 PM #31 Text 0 File DVDR.cpp, Line 3103
EndDAO: Last written address was 405599
8:59:49 PM #32 Phase 38 File dlgbrnst.cpp, Line 1685
Burn process failed at 4x (5,540 KB/s)
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AfterDawn Addict
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18. August 2006 @ 22:49 |
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AfterDawn Addict
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19. August 2006 @ 07:20 |
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the only thing I would add is:
Quote:
Memory in use : 84 %
don't multi task...... you're at the bear minimum with RAM, more would be nice.
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tommich
Junior Member
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19. August 2006 @ 07:36 |
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Thanks Gwendolyn and Ihoe. I'll try the Mcafee links and let you know what happens. With regards to RAM, is that something worth buying separately, or is that a sign that it's time to upgrade your PC?
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AfterDawn Addict
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19. August 2006 @ 10:14 |
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how old is your computer?
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tommich
Junior Member
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19. August 2006 @ 10:40 |
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My PC is about 2 years old.
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tommich
Junior Member
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19. August 2006 @ 10:46 |
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OK, I installed the new Nero Version, but now have another problem. When I add the Video Files to Nero, I am unable to start the Burn Process because I get an error message saying the size of the project won't fit on the disc. Not sure what happened - the size of the files had previously been about 4.3GB, but they add up to about 5.6GB. That's after changing the settings to Extended Play or SUper Long Play and reducing the resolution settings from 720X480 to 352X480 and/or 352X240.
Any ideas?
Thanks for your help.
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HazelB
Member
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19. August 2006 @ 10:55 |
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Yes, been seeing the same problem recently. Would like to see any answers to this one.
thanks
Hazel
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AfterDawn Addict
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19. August 2006 @ 14:33 |
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ok............. now you're going to have to Post your Nero logs! That's the only way I can see what's happening.
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tommich
Junior Member
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20. August 2006 @ 07:42 |
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I don't think I can get a Nero Burning Log - I don't actually get to the Burning Processs - it's just a pop-up saying the Files won't fit on the disc. Here's what I see:
Your project currently requires more disc space than available on the selected destination device.
Do you want to have the project quality reduced automatically so that your project will fit into the available space?
So I hit Yes, and then I get this message:
The project quality could not be reduced far enough to make your project fit into the available space. Try reducing project size manually.
The status bar says Used Space: 6.47 out of 7.95 GB. I'm using 4.7GB Discs. When I tried to burn this project on the older version of Nero, it would say Used Space: 4.34 out of 4.7GB.
I don't understand why the project is suddenly 2GB larger.
If I try to burn anyway, when I get to the final page, it says Your project currently exceeds the capacity of a normal DVD . . . you will only be able to write this project to a folder or to the Image Recorder.
That's as far as I've been able to get. Any ideas ow what's going on?
Thanks.
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HazelB
Member
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20. August 2006 @ 15:58 |
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This is the exact message protocol I have experienced.
Please excuse me for not participating more fully, I am in and out of hospital for a few weeks. But I follow your conversation with interest.
Hazel
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AfterDawn Addict
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20. August 2006 @ 17:35 |
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the reason why you are getting this message is because the Quote:
**NOTE: if you're trying to "transcode/compress" with Nero Recode 2 or DVD Shrink, IT WON'T WORK because of the new protection or bad/fake encrypted cells
follow this guide by Alkohol and this will solve your problem:
http://forums.afterdawn.com/thread_view.cfm/293994http://forums.a...
welcome to Afterdawn! let me know how you do! You're welcome in advance!
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tommich
Junior Member
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23. September 2006 @ 12:21 |
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Thanks I followed your instructions and was able to work through it. Unfortunately I'm having a different problem which I will post on a new thread.
Thanks to everyone who helped.
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