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Burn failure with 6.6.1.4 and DVDFab Gold 2.9.8.3
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Munch58
Suspended due to non-functional email address
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22. August 2006 @ 14:14 |
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This is my 1st time to these forums and also the first time for any burning issues with Nero 6. I have backed up about 50 dvds with several versions of DVDFab and also about a dozen DLs both with +R Verbatims. If anyone can help with this following log I will be eternally grateful. If any additional info is needed please let me know.
Munch58
n/a
****-****-****-****-****-****
Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Ahead\nero\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 1:54:32 PM
NT-SPTI used
Nero Version: 6.6.1.4
Internal Version: 6, 6, 1, 4d
(Nero Express)
Recorder: <_NEC DVD_RW ND-3550A> Version: 1.05 - HA 1 TA 0 - 6.6.1.4
Adapter driver: <IDE> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ?
CD-ROM: <_NEC DVD_RW ND-3550A >Version: 1.05 - HA 1 TA 0 - 6.6.1.4
Adapter driver: <IDE> HA 1
=== Scsi-Device-Map ===
DiskPeripheral : WDC WD800JD-00LSA0 atapi Port 2 ID 0 DMA: On
CdRomPeripheral : _NEC DVD_RW ND-3550A atapi Port 3 ID 0 DMA: On
CdRomPeripheral : JLMS DVD-ROM LTD-166S atapi Port 3 ID 1 DMA: On
=== CDRom-Device-Map ===
_NEC DVD_RW ND-3550A D: CDRom0
JLMS DVD-ROM LTD-166S E: CDRom1
=======================
AutoRun : 0
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 2046MB (2095852kB)
Free physical memory: 1401MB (1435148kB)
Memory in use : 31 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)
21.8.2006
UDF/ISO compilation
6:48:56 PM #1 Phase 112 File dlgbrnst.cpp, Line 1685
DVD-Video files reallocation started
6:48:56 PM #2 Phase 114 File dlgbrnst.cpp, Line 1685
DVD-Video files reallocation completed (no file modified)
6:48:56 PM #3 Text 0 File Isodoc.cpp, Line 6475
UDF document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
UDF Mode : UDF/ISO bridge
UDF Options : automatic
UDF Revision : 1.02
UDF Partition Type : physical
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : FALSE
Allow pathdepth more than 8 directories : FALSE
Allow more than 255 characters in path : FALSE
Write ISO9660 ;1 file extensions : TRUE
6:48:56 PM #4 Phase 111 File dlgbrnst.cpp, Line 1685
DVD-Video files sorted
6:48:56 PM #5 Text 0 File ThreadedTransfer.cpp, Line 531
ReadBuffer-Pipe got 81920KB of Memory
6:48:56 PM #6 Text 0 File Reader.cpp, Line 124
Reader running
6:48:56 PM #7 Text 0 File Writer.cpp, Line 122
Writer _NEC DVD_RW ND-3550A running
6:48:56 PM #8 ISO9660GEN -11 File geniso.cpp, Line 3312
First writeable address = 0 (0x00000000)
6:48:56 PM #9 ISO9660GEN -11 File geniso.cpp, Line 3312
First writeable address = 0 (0x00000000)
6:48:56 PM #10 Text 0 File Burncd.cpp, Line 3305
Turn on Disc-At-Once, using DVD media
6:48:57 PM #11 Text 0 File DlgWaitCD.cpp, Line 281
Last possible write address on media: 4173823 (927:30.73, 8151MB)
Last address to be written: 3935551 (874:34.01, 7686MB)
6:48:57 PM #12 Text 0 File DlgWaitCD.cpp, Line 293
Write in overburning mode: NO (enabled: CD)
6:48:57 PM #13 Text 0 File DlgWaitCD.cpp, Line 2612
Recorder: _NEC DVD_RW ND-3550A, Media type: DVD+R9 Double Layer
6:48:57 PM #14 Text 0 File DlgWaitCD.cpp, Line 459
>>> Protocol of DlgWaitCD activities: <<<
=========================================
6:48:57 PM #15 Text 0 File ThreadedTransferInterface.cpp, Line 847
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 3935552 (3935552) = #3935552/874:34.2
relocatable, disc pos for caching/writing not required/ required, no patch infos
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 3935552 blocks [_NEC DVD_RW ND-3550A]
--------------------------------------------------------------
6:48:57 PM #16 Text 0 File ThreadedTransferInterface.cpp, Line 1059
Prepare recorder [_NEC DVD_RW ND-3550A] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1:
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 8060010496, ISRC ""
DAO layout:
===========
__Start_|____Track_|_Idx_|_CtrlAdr_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0x00
0 | 1 | 0 | 0x41 | 0x00
0 | 1 | 1 | 0x41 | 0x00
3935552 | lead-out | 1 | 0x41 | 0x00
6:48:57 PM #17 Text 0 File SCSIPassThrough.cpp, Line 38
SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME
6:48:57 PM #18 Text 0 File SCSIPassThrough.cpp, Line 83
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME
6:48:57 PM #19 Phase 24 File dlgbrnst.cpp, Line 1685
Caching of files started
6:48:57 PM #20 Text 0 File Burncd.cpp, Line 4145
Cache writing successful.
6:48:57 PM #21 Phase 25 File dlgbrnst.cpp, Line 1685
Caching of files completed
6:48:57 PM #22 Phase 36 File dlgbrnst.cpp, Line 1685
Burn process started at 6x (8,310 KB/s)
6:48:57 PM #23 Text 0 File ThreadedTransferInterface.cpp, Line 2685
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0
6:49:23 PM #24 SPTI -1066 File SCSIPassThrough.cpp, Line 289
D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1066)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x24
Sense Qual: 0x00
CDB Data: 0xAD 00 00 00 00 00 00 21 08 04 00 00
Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 24 00 00 C0 00 07
Buffer x076d0600: Len x804
6:49:23 PM #25 Text 0 File DVDPlusDualLayer.cpp, Line 631
L0 Data Zone Capacity set to 2029280 (1EF6E0h, 3963MB) -> OK, confirmed setting
6:49:23 PM #26 CDR -1205 File DVDPlusDualLayer.cpp, Line 658
Burning Layer 1
6:49:23 PM #27 Text 0 File DVDPlusDualLayer.cpp, Line 668
Start writing layer 1 at address 0 (0h)
Recording mode: unknown Recording Mode
6:49:23 PM #28 SPTI -1066 File SCSIPassThrough.cpp, Line 289
D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1066)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x24
Sense Qual: 0x00
CDB Data: 0xAD 00 00 00 00 00 00 00 08 04 00 00
Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 24 00 00 C0 00 07
Buffer x076d0600: Len x804
6:49:23 PM #29 Text 0 File DVDR.cpp, Line 5757
Drive: _NEC DVD_RW ND-3550A
Book Type request [NEC]: DVD-ROM, write to RAM
select Book Type setting from RAM
Changing the Book Type was finished successfully, return code 0
6:49:23 PM #30 CDR -1207 File DVDR.cpp, Line 5463
Book Type automatically set to: DVD-ROM
6:49:23 PM #31 Text 0 File DVDPlusRW.cpp, Line 666
Start write address at LBA 0
DVD high compatibility mode: Yes
6:54:18 PM #32 SPTI -1093 File SCSIPassThrough.cpp, Line 289
D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1093)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x02
Sense Qual: 0x00
CDB Data: 0x2A 00 00 0A 55 A0 00 00 20 00 00 00
Sense Area: 0x70 00 03 00 00 00 00 0A 00 00 00 00 02
Buffer x033c0000: Len x10000
0x00 00 01 BA 44 01 3F 5F F4 85 01 89 C3 F8 00 00
0x01 E0 07 EC 81 00 00 F4 EE 07 A2 96 64 81 16 B0
0xA9 74 EE 8A 44 8A 89 F4 EE 65 52 22 A9 BC 02 FA
6:54:18 PM #33 CDR -1093 File Writer.cpp, Line 311
No seek complete
D: _NEC DVD_RW ND-3550A
6:54:18 PM #34 Text 0 File ThreadedTransfer.cpp, Line 228
all writers idle, stopping conversion
6:54:18 PM #35 Text 0 File ThreadedTransfer.cpp, Line 222
conversion idle, stopping reader
6:54:18 PM #36 SPTI -1135 File SCSIPassThrough.cpp, Line 289
D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1135)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x0C
Sense Qual: 0x00
CDB Data: 0x5B 01 01 00 00 01 00 00 00 00 00 00
Sense Area: 0x70 00 03 00 00 00 00 0A 00 00 00 00 0C
6:54:18 PM #37 SPTI -1176 File SCSIPassThrough.cpp, Line 289
D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1176)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x72
Sense Qual: 0x03
CDB Data: 0x5B 01 05 00 00 00 00 00 00 00 00 00
Sense Area: 0x70 00 05 00 00 00 00 0A 00 00 00 00 72 03
6:54:18 PM #38 Phase 127 File dlgbrnst.cpp, Line 1685
Generating DVD high compatibility borders
6:54:18 PM #39 Phase 129 File dlgbrnst.cpp, Line 1685
Generating DVD borders completed successfully
6:54:19 PM #40 Text 0 File DVDR.cpp, Line 5757
Drive: _NEC DVD_RW ND-3550A
Book Type request [NEC]: DVD-ROM, write to RAM
select Book Type setting from RAM
Changing the Book Type was finished successfully, return code 0
6:54:19 PM #41 Phase 38 File dlgbrnst.cpp, Line 1685
Burn process failed at 6x (8,310 KB/s)
Existing drivers:
Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
This message has been edited since posting. Last time this message was edited on 22. August 2006 @ 16:33
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22. August 2006 @ 18:30 |
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Munch58
Suspended due to non-functional email address
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23. August 2006 @ 06:17 |
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Thank you for the welcome and help ;)I did a firmware update to 1.06 after my 1st failure but before I posted here. I Googled my error code and saw several different forum suggestions to update firmware 1st. Update went perfectly. Version 1.06 still sees the media as Media type: DVD+R9 Double Layer. Oh well, I have the other error log too but it may not be any different from this one.
I tried the DL burn again and got another "failure" and then a 3rd and 4th attempt with a different title as well. Some of the failed discs appear to have a seperation band in the burned area, almost like no data was put there. Kind of like the space between track on a vinyl album though not as wide. I always defrag and scan for adware at least 3 times a week, and also don't run any programs that aren't necessary. I have had zero coasters to date then 4 from the same Verbatim cakebox of 20. Weird? All of the failed burns occured at different times into the operation. Does this raise any more concerns/ideas from you? Also I may have inadvertantly chose 6x because that's the speed I use for single layer. Doh!!!
This message has been edited since posting. Last time this message was edited on 23. August 2006 @ 13:56
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23. August 2006 @ 16:50 |
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You could be running in a few bad ones in the Verbs - even the best ones can have some bad apples. Too bad they're dual layer - costly coasters.
So the lower speed still failed?
The separation band kinda sounds like the layer break area.
Try imgburn (free) to burn these discs - better at dual layer imho.
http://imgburn
Looks like you are doing an iso - if not you'll need to use the build mode to burn. Here's a guide for that.
http://forum.imgburn.com/index.php?showtopic=1780
Try that and keep us posted!
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Munch58
Suspended due to non-functional email address
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23. August 2006 @ 18:14 |
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Sorry for the confusion Binky...haven't tried another DL @ 4X or 2.4X. Maybe tomorrow...Did a single layer copy to make sure it wasn't a dying/dead drive. You've been extremely helpful...great replies w/links too.
This message has been edited since posting. Last time this message was edited on 23. August 2006 @ 18:32
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23. August 2006 @ 18:32 |
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No worries :)
The guide for imgburn applies for using the build mode and burning a dual layer dvd. Like if you want to burn video_ts folder or you just want to add a bunch of files.
Almost drag & drop - more like point & click. Pretty easy and user friendly.
I'd try the lower burn speed w/ ImgBurn to rule out Nero on the dual layer.
Sucks no coasters than bam the most costly ones - dual layer - yikes need to fix that.
Keep us posted
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Munch58
Suspended due to non-functional email address
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23. August 2006 @ 19:44 |
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Uh oh....I did a burn from my DVDFab video_ts folder to my NEC...Movie copied and it appears to be in it's entirety (I skipped to the end....there's credits at least) but I got this error log....
I 22:33:52 ImgBurn Version 2.0.0.0 started!
I 22:33:52 Microsoft Windows XP Professional (5.1, Build 2600 : Service Pack 2)
I 22:33:52 Initialising SPTI...
I 22:33:52 Searching for SCSI / ATAPI devices...
I 22:33:52 Found 1 DVD-ROM and 1 DVD±RW!
I 22:38:59 Operation Started!
I 22:38:59 Building Image Tree...
I 22:39:00 Checking Directory Depth...
I 22:39:00 Calculating Totals...
I 22:39:00 Preparing Image...
I 22:39:00 Checking Path Length...
I 22:39:00 Image Size: 6,322,296,832 bytes
I 22:39:00 Image Sectors: 3,087,059
I 22:39:00 Operation Successfully Completed! - Duration: 00:00:00
I 22:52:00 Operation Started!
I 22:52:00 Building Image Tree...
I 22:52:00 Checking Directory Depth...
I 22:52:00 Calculating Totals...
I 22:52:00 Preparing Image...
I 22:56:30 Using Layer Break LBA: 1118696 -> 1968368 (VTS_01, PGC: 1, Cell: 21, Vob/Cell ID: 10/1, Time: 00:48:59, SPLIP: Yes -> No)
I 22:56:30 Checking Path Length...
I 22:56:30 Image Size: 8,062,439,424 bytes
I 22:56:30 Image Sectors: 3,936,738
I 22:56:54 Operation Successfully Completed! - Duration: 00:04:53
I 22:56:54 Operation Started!
I 22:56:54 Source File: -==/\/[BUILD IMAGE]\/\==-
I 22:56:54 Source File Sectors: 3,936,738 (MODE1/2048)
I 22:56:54 Source File Size: 8,062,439,424 bytes
I 22:56:54 Source File Application Identifier: IMGBURN - THE ULTIMATE IMAGE BURNER! (C) 2006 LIGHTNING UK!
I 22:56:54 Source File Implementation Identifier: ImgBurn
I 22:56:54 Source File File System(s): ISO9660, UDF (1.02)
I 22:56:54 Destination Device: [3:0:0] _NEC DVD_RW ND-3550A 1.06 (D:) (ATA)
I 22:56:54 Destination Media Type: DVD+R DL (Disc ID: MKM-001-00) (Speeds: 2.4x, 4x, 6x, 8x)
I 22:56:54 Destination Media Sectors: 4,173,824
I 22:56:54 Write Mode: DVD
I 22:56:54 Write Type: DAO
I 22:56:54 Write Speed: 4x
I 22:56:54 Link Size: Auto
I 22:56:54 Test Mode: No
I 22:56:54 BURN-Proof: Enabled
I 22:56:54 Optimal L0 Data Zone Capacity: 1,968,368
I 22:56:54 Optimal L0 Data Zone Method: IFO Cell Boundary
I 22:57:25 Filling Buffer...
I 22:57:27 Writing LeadIn...
I 22:57:28 Writing Image...
I 22:57:28 Writing Layer 0... (LBA: 0 - 1968367)
I 23:09:21 Writing Layer 1... (LBA: 1968368 - 3936737)
W 23:21:44 Failed to Write Sectors 3936720 - 3936737 - Logical Block Address out of Range
W 23:21:44 Retrying (1 of 20)...
W 23:21:44 Retry Failed - Logical Block Address out of Range
W 23:21:44 Retrying (2 of 20)...
W 23:21:44 Retry Failed - Logical Block Address out of Range
W 23:21:44 Retrying (3 of 20)...
W 23:21:44 Retry Failed - Logical Block Address out of Range
W 23:21:44 Retrying (4 of 20)...
W 23:21:44 Retry Failed - Logical Block Address out of Range
W 23:21:44 Retrying (5 of 20)...
W 23:21:44 Retry Failed - Logical Block Address out of Range
W 23:21:44 Retrying (6 of 20)...
W 23:21:44 Retry Failed - Logical Block Address out of Range
W 23:21:44 Retrying (7 of 20)...
W 23:21:44 Retry Failed - Logical Block Address out of Range
W 23:21:44 Retrying (8 of 20)...
W 23:21:44 Retry Failed - Logical Block Address out of Range
W 23:21:44 Retrying (9 of 20)...
W 23:21:44 Retry Failed - Logical Block Address out of Range
W 23:21:44 Retrying (10 of 20)...
W 23:21:44 Retry Failed - Logical Block Address out of Range
W 23:21:44 Retrying (11 of 20)...
W 23:21:44 Retry Failed - Logical Block Address out of Range
W 23:21:44 Retrying (12 of 20)...
W 23:21:44 Retry Failed - Logical Block Address out of Range
W 23:21:45 Retrying (13 of 20)...
W 23:21:45 Retry Failed - Logical Block Address out of Range
W 23:21:45 Retrying (14 of 20)...
W 23:21:45 Retry Failed - Logical Block Address out of Range
W 23:21:45 Retrying (15 of 20)...
W 23:21:45 Retry Failed - Logical Block Address out of Range
W 23:21:45 Retrying (16 of 20)...
W 23:21:45 Retry Failed - Logical Block Address out of Range
W 23:21:45 Retrying (17 of 20)...
W 23:21:45 Retry Failed - Logical Block Address out of Range
W 23:21:45 Retrying (18 of 20)...
W 23:21:45 Retry Failed - Logical Block Address out of Range
W 23:21:45 Retrying (19 of 20)...
W 23:21:45 Retry Failed - Logical Block Address out of Range
W 23:21:45 Retrying (20 of 20)...
W 23:21:45 Retry Failed - Logical Block Address out of Range
W 23:28:27 Retrying (21)...
W 23:28:27 Retry Failed - Logical Block Address out of Range
W 23:28:29 Retrying (22)...
W 23:28:29 Retry Failed - Logical Block Address out of Range
W 23:28:30 Retrying (23)...
W 23:28:30 Retry Failed - Logical Block Address out of Range
W 23:28:30 Retrying (24)...
W 23:28:30 Retry Failed - Logical Block Address out of Range
W 23:28:31 Retrying (25)...
W 23:28:31 Retry Failed - Logical Block Address out of Range
W 23:28:31 Retrying (26)...
W 23:28:31 Retry Failed - Logical Block Address out of Range
W 23:28:32 Retrying (27)...
W 23:28:32 Retry Failed - Logical Block Address out of Range
W 23:28:32 Retrying (28)...
W 23:28:32 Retry Failed - Logical Block Address out of Range
W 23:28:33 Retrying (29)...
W 23:28:33 Retry Failed - Logical Block Address out of Range
W 23:28:34 Retrying (30)...
W 23:28:34 Retry Failed - Logical Block Address out of Range
W 23:28:34 Retrying (31)...
W 23:28:34 Retry Failed - Logical Block Address out of Range
W 23:28:36 Retrying (32)...
W 23:28:36 Retry Failed - Logical Block Address out of Range
E 23:28:47 Failed to Write Sectors 3936720 - 3936737 - Logical Block Address out of Range
I 23:28:47 Synchronising Cache...
I 23:28:48 Closing Track...
I 23:29:11 Finalising Disc...
E 23:29:44 Failed to Write Image!
E 23:29:44 Operation Failed! - Duration: 00:32:50
I 23:29:44 Average Write Rate: 4,192 KB/s (3.0x) - Maximum Write Rate: 5,931 KB/s (4.3x)
This message has been edited since posting. Last time this message was edited on 23. August 2006 @ 19:56
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23. August 2006 @ 20:10 |
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Uh no is right:) At least the software is ruled out.
ImgBurn fails burning the 2nd layer.
But the disc is recognized - (Disc ID: MKM-001-00)
MKM is manufacturer of the Verbs. Good stuff.
So not the answer I want to give but I'm leaning towards a bad batch of dual layer (returnable maybe?).
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Munch58
Suspended due to non-functional email address
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24. August 2006 @ 10:12 |
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It copied the entire movie all the way to the end. Did it stumble at the layer break maybe? I only ff'd to the end to see if the credits were there. Disc goes the full 1:55:00 like the original. It's always something :(
Addendum:
I went into the disc a few minutes before the layerbreak and watched it past where the split should take place....not a hiccup. The file size was well over the 4.6 limit of SL and ImgBurn auto detected the need for DL media. If the movie was too big then I'm asuming that it wouldn't have fit w/o the 2nd layer(?) This is getting stranger every second. Perhaps the entire stack of 20 was bad but works at slow speeds somehow?
Addendum Part 2:
Just got off of the phone with Verbatim's tech support. I told him what I've posted here and read the error log values as well. He said it's the firmware from NEC, that although it's new it is still behind the new media coatings/dyes/speeds etc. Seems Verbatim releases new media faster than the writer makers can keep up. Anyway he also said that I could have some bad discs in an otherwise ok stack since sometimes discs are mixed on a spindle at the plant especially at the end of a shift. The disc manufacturing machine has 4 feed spindles and occasionally a worker my add to the spindle from a different load of blanks, thus it's possible to have media mixed in a cakebox. Verbatim is sending me a NEW cakebox of 20 +R DL under warranty so long as I return the 4 coasters to them for evaluation. He noted that he'll make sure the replacement media has been on the shelf for at least 9 months to ensure compatibility with my drive/firmware. Now that's customer service.
This message has been edited since posting. Last time this message was edited on 24. August 2006 @ 12:15
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24. August 2006 @ 16:17 |
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Wow - now that is customer service!!
I was thinking may have been a firmware thing since 8x dl layer is new but since the last update was this month thought 2x.
Now he really gave you the scoop - most companies would have glossed over their product but he even told you of some of their faults - damn.
Good deal!
I wonder if Verbatim will update you on their analysis of the coasters. If they do - post that to - good info to have.
When you get the new ones - keep us posted!
editted to add- almost forgot - from the log it failed at the end of the burn on the 2nd layer - you can tell by the sectors where it says failed.
This message has been edited since posting. Last time this message was edited on 24. August 2006 @ 16:19
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Munch58
Suspended due to non-functional email address
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24. August 2006 @ 17:14 |
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The disc I backed up is in pretty tired shape....maybe the files were corrupted. I'm guessing at this point. I'll pass on the info I get from Verbatim (if any)as they may just dump returns into a pile and test w/o knowing who sent them back? They are however, sending me a return envelope when they ship so I can return the failed burns. More of that rare "good" customer service.
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24. August 2006 @ 17:34 |
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Maybe not - I've backed up some pretty scratched up ones w/o a hitch.
If you can get them ripped chances are the burn failure is something else.
I don't know they may tell you the problem since their cust. serv is so rarely good.
Would be nice but hey if not at least you got a another 20 coming to ya!
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Munch58
Suspended due to non-functional email address
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29. August 2006 @ 14:49 |
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Oh Blinky....Verbatim sent my replacements, however only 5 +R DLs, each in it's own dvd envelope. Cakebox of 20 was a dream I guess although they never promised one...Oh well. Included was a FedEx return label so I can send back the 4 coasters I made. Still outstanding service...If I have anymore problems with the rest of that 20 stack I'll call them again. Can't hurt.
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29. August 2006 @ 16:05 |
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Dang - oh well at least you got replacements for the failures + 1 free!
Keep us posted on how these new ones turn out.
Hopefully these will do the trick.
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