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Best Buy Product Service Plan
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mojoe
Junior Member
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16. September 2006 @ 17:13 |
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Well, last Christmas I got an 5g 30gb Ipod with the Product Service Plan from Best Buy. Earlier today I went to use my ipod and it wouldn't boot up. I tried charging/connecting to my PC and it would recognize it. So my question is if anyone knows what Best Buy will do. Will they just keep it and try to fix it (so I won't have an ipod for a while) or will they just replace it, or what?
Thanks in advance.
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jazo132
Suspended permanently
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16. September 2006 @ 20:05 |
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Well, before you do that, try restoring your iPod with the apple updater. This should fix your problem. Just remember to keep a backup of all your songs/videos on your computer because restoring will erase all of that from the iPod itself.
Apple Updater: http://www.apple.com/ipod/download/
This message has been edited since posting. Last time this message was edited on 17. September 2006 @ 10:31
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Senior Member
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16. September 2006 @ 20:48 |
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Best Buy *generally* swaps out your iPod on the spot when it is so called 'dead' There are ways to probably remedy the problem yourself. Does your iPod do anything at all?
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mojoe
Junior Member
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16. September 2006 @ 21:46 |
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It won't start up or connect to the computer.
So if I was to return it, would they just give me 300 store credit or give me a new ipod.
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neuroboy
Newbie
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17. September 2006 @ 03:50 |
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they will probably try to fix it or just give you a refurbished one. apple don't give out new replacements, they are all refurbished.
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jazo132
Suspended permanently
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17. September 2006 @ 10:15 |
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Yeah I would still just try to fix it with a restore. This should fix it and prevent from you getting a scratched up refurbished replacement.
This message has been edited since posting. Last time this message was edited on 17. September 2006 @ 10:32
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AfterDawn Addict
2 product reviews
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17. September 2006 @ 21:24 |
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I have that plan from best buy, and have used it twice, the first time I had the iPod for about 100 days and the Hard Drive quit, and best buy swaped it out for a new one. The second time it wouldn't turn on, and I had had it for about 60 days, and they swaped it out again.
Best Buy will most likely swap it from what I have seen.
~Domreis
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Senior Member
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18. September 2006 @ 10:18 |
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Apple will give you a refurbished iPod, Best Buy as I mentioned will almost always just swap your iPod for a brand new one.
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Senior Member
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18. September 2006 @ 16:51 |
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I have a best by plan thing aswell.
mine is 2 years.
the guy told me it covers any problems I have
Scratches (LOL)
not booting
broken
broken parts.
water damage
any type of damage really.
If you return:
-Get your money back including warenty, in best buy credits
-Get a brand new one
- ask for it to get refubrished.
Key notes:
International warenty, it can be returned to any best buy. (I got my sandisk sansa e250 in the usa, and I live in canada so it covers you any where just aslong as their is a best buy and you got your reciet. If returned in other country then they will convert curancy.
~dude845
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mojoe
Junior Member
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19. September 2006 @ 18:09 |
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So dude, you say that they replace it for any reason, but are you sure thats the Product Service Plan? I think mine says it doesn't covers accidental damages. Also you say that I should ask for them to refurbish it. SO would I get my old one back, plus get the best buy money to buy a new one?
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Senior Member
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20. September 2006 @ 10:21 |
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I'm pretty sure dude845 is incorrect on this. Best Buy will replace your iPod with a new one, for hardware failure [broken hardrive, stops working...] or because of a failing battery [less then 50% of its original strength] Signs of abuse will most certaintly void this warranty [things like a cracked screen, a large dent]. I havn't heard of them giving you store credit either, but it could be a possibility.
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AfterDawn Addict
2 product reviews
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20. September 2006 @ 16:11 |
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I cracked my Screen, and Best Buy wouldn't give me a new iPod but I went in to Apple and they gave me a new one no questions asked. This was a Photo though.
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Senior Member
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20. September 2006 @ 16:56 |
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Apple's policy is to not replace your iPod if it has a cracked screen, but it really depends on which employee you get to help you.
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AfterDawn Addict
2 product reviews
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20. September 2006 @ 17:55 |
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I bought a iBook that day, so that might have hleped. (I only bought it to use for internet)
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Senior Member
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22. September 2006 @ 16:26 |
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Quote:
I'm pretty sure dude845 is incorrect on this. Best Buy will replace your iPod with a new one, for hardware failure [broken hardrive, stops working...] or because of a failing battery [less then 50% of its original strength] Signs of abuse will most certaintly void this warranty [things like a cracked screen, a large dent]. I havn't heard of them giving you store credit either, but it could be a possibility.
Um I think i'm right ;)
----------------------------------------------------------------------
Performance Service Plan Benefits
A Best Buy Performance Service Plan (PSP) ensures the long-lasting enjoyment of your purchase with comprehensive coverage from the day you buy it.
Some of the benefits are:
Parts and Labor Coverage
We cover all the parts and labor necessary to return your product to factory specifications. If we cannot repair your product, we will provide a replacement.
Normal Wear and Tear
We cover normal wear and tear as part of our PSP, protecting you from the decline in performance that can come from everyday use.
Power Surge Protection
You're covered for product damage due to power fluctuations, outages, line spikes or surges.
No Deductibles
We pay any covered claim from the first dollar. There are no deductibles, no hidden charges, no out-of-pocket costs for qualifying repairs.
No Lemon Policy
If your product requires 4 qualifying repairs, we will provide a replacement of comparable performance. Technological advances may result in a replacement product with a lower selling price than the original product.
Security
The Best Buy Performance Service Plan program is fully underwritten by a member company of the AIG group of companies.
Renewability
One year of term extension is available on most products at the conclusion of the initial Performance Service Plan. Renew your PSP by calling 1-888-BEST BUY (1-888-237-8289).
Transferability
Our coverage follows the product, which may enhance its market value. When you sell your product simply sign the terms and conditions and give them to the new owner, along with the purchase receipt. No fees apply.
Bulb Replacement
We provide a one time bulb replacement on qualifying products:
* DLP Projection TVs
* LCD Projection TVs
* Computers
* Projectors
* Home Theater Front Projectors
Remote Control Coverage
We cover your remote control to ensure that your purchase remains operable. (Does not include lost remote controls or damage caused by abuse).
In-Home Coverage
In-home coverage is available on qualifying products. In instances where the item cannot be serviced on location, we transport the unit to the service center and return it to you at no additional cost.
Battery Coverage
We provide a one time battery replacement of the original battery on the following products:
* digital camera batteries
* camcorder batteries
* notebook computer batteries
* cellular phone batteries
* MP3 player batteries
*Does not include consumer replaceable batteries (i.e. AA, AAA, C, LR44, DL123A, etc.)
Performance Maintenance
Preventive maintenance keeps your product performing like new for the duration of the plan. (Good on qualifying products.)
Removal and Reinstallation
If your PSP-covered car stereo system, home theater system and appliances was originally installed by Best Buy and fails, we will remove the unit, repair it and reinstall it in the same location/vehicle - at no charge to you.
Food Spoilage
We cover food spoilage on refrigerators and freezers, up to $200 per occurrence.
Customer Service Line Available 24-7-365
For any questions regarding this information, you can reach our service representatives at 1-888-237-8289 anytime day or night.
~Dude845
This message has been edited since posting. Last time this message was edited on 22. September 2006 @ 16:28
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Senior Member
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22. September 2006 @ 18:19 |
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I'm not gonna lie, I still don't really believe it. I'll clarify sometime this weekend however. It's nothing personal dude845.
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Senior Member
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23. September 2006 @ 15:14 |
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no offence taken.. that stuff i wrote in my last post was quoted from the best buy service plan that can be found on their site ;)
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mysteryd8
Suspended due to non-functional email address
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6. October 2006 @ 14:21 |
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My 60GB iPod video started acting up months ago (it would freeze up in the middle of songs, freeze up when turned on after coming out of hibernation, and take a half-minute to advance to the next track). After putting up with it getting progressively worse, I gave in and brought it back to Best Buy today. I got it in January '06 with the service plan. Sure enough, they said it would need to be sent out for service. So now I'm without an iPod for at least two weeks. Sadness...
I like bananas because they have no bones.
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mysteryd8
Suspended due to non-functional email address
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14. October 2006 @ 08:16 |
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...and it's back!
I just got a call from Best Buy. They couldn't fix my iPod, so they're swapping it out. The 80GB is mine!
I like bananas because they have no bones.
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AfterDawn Addict
2 product reviews
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14. October 2006 @ 09:43 |
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Cool... what was wrong with it? Did best buy say why the couldn't fix it?
~Domreis
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mysteryd8
Suspended due to non-functional email address
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14. October 2006 @ 23:31 |
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Nope, just that the service technician had determined that it was unfixable. When I dropped it off, the Geek Squad guy held it up to his ear and said that it sounded like there was something wrong with the hard drive.
It was still covered by the manufacturer's warranty, so the Best Buy service plan transferred over to the new one.
I like bananas because they have no bones.
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