I finally was able to delete old version and download/install the new Nero 7 upgrade. Tech support responded quickly to my questions. The problem is slow download time. Now, every time I try to download a user guide I get the error message "This page cannot be displayed". Being new to this forum, I don't know if it's been covered before, but, does anyone know how to download user guides other than waiting on Nero.com? Thanks.
I finally found a way to use FTP download. It's taken me days of searching the Internet, using different terms. I found this and tried it, and it worked! So if anyone experiences the same problem, give it a try:
Open Internet Explorer from the Start Menu or command line.
On the Internet Explorer menu, click Tools to open the Tools menu.
On the Tools menu, click Internet Options... . A new Internet Options window will appear on the screen.
In the Internet Options window, click the Advanced tab.
First, find the setting called Enable folder view for FTP sites (located near the top of the list of settings). Ensure this feature is disabled (unchecked). Passive FTP mode in Internet Explorer will not work unless this feature is disabled.
Next, find the setting called Use Passive FTP (located approximately halfway down in the list of settings).
To enable the Passive FTP feature, set the checkmark in the box next to the Use Passive FTP setting. To disable the feature, clear the checkmark. Alternately set and clear the checkmark by clicking once inside the checkbox.
Click OK or Apply to save the Passive FTP setting.
