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afterdawn.com > forums > software specific discussion > nero discussion > installation problem with vista
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Installation Problem with Vista
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Pugsley65
Suspended due to non-functional email address
_ 		3. March 2007 @ 11:31 _ Link to this message    Send private message to this user   
I just purchased Nero 7 Ultra and cannot install it in my new HP Media Center desktop. Initially, I get 2 messages telling me that it is not compatable with Vista. If I proceed with the process, it installs DirectX 9, copies files and then hangs toward the end of registering the product. Error messages are: "Windows Installer has stopped working", and "Custon Action.DLL crashed on last call function 'NeroAg_RegisterComEx" The installer must now exit.
Crash Thread ID 5092
Crash Thread ID 2064"

Help
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gwendolin
AfterDawn Addict
_ 		3. March 2007 @ 12:32 _ Link to this message    Send private message to this user   
Versions prior to 7.5.9.0 are not Vista compattable, you can get 7.5.9.0 from here

http://www.filehippo.com/download_nero_7_premium/?1881

Run this clean tool first. http://ww2.nero.com/nero7/enu/Nero7_CleanTool.html
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guide by ScubaPete http://www.dvdplusvideo.com/tutorial007.html Nero guide by alkohol http://www.dvdplusvideo.com/Guides/alkohol_guide3.html

New RipIt4Me + DVD Shrink + ImgBurn guid <==== Rip any DVDs http://forums.afterdawn.com/thread_view.cfm/422740 Guides by bbmayo..... http://webpages.charter.net/bacitup/
Pugsley65
Suspended due to non-functional email address
_ 		3. March 2007 @ 16:27 _ Link to this message    Send private message to this user   
I can't install it, so I don't know which version I have...but the box has a label that says "Vista Ready. Download Update Online". I can't install the update because the original installation wasn't completed.
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gwendolin
AfterDawn Addict
_ 		3. March 2007 @ 16:59 _ Link to this message    Send private message to this user   
Run the clean tool , then go to the link provided and d/l ...all you need is the serial number.
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guide by ScubaPete http://www.dvdplusvideo.com/tutorial007.html Nero guide by alkohol http://www.dvdplusvideo.com/Guides/alkohol_guide3.html

New RipIt4Me + DVD Shrink + ImgBurn guid <==== Rip any DVDs http://forums.afterdawn.com/thread_view.cfm/422740 Guides by bbmayo..... http://webpages.charter.net/bacitup/
Pugsley65
Suspended due to non-functional email address
_ 		3. March 2007 @ 19:31 _ Link to this message    Send private message to this user   
It worked! Thank you so much for your quick feedback and great advice.
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gwendolin
AfterDawn Addict
_ 		3. March 2007 @ 20:26 _ Link to this message    Send private message to this user   
No problems, glad it's all OK now.
[ + quote]


guide by ScubaPete http://www.dvdplusvideo.com/tutorial007.html Nero guide by alkohol http://www.dvdplusvideo.com/Guides/alkohol_guide3.html

New RipIt4Me + DVD Shrink + ImgBurn guid <==== Rip any DVDs http://forums.afterdawn.com/thread_view.cfm/422740 Guides by bbmayo..... http://webpages.charter.net/bacitup/
fastfox
Junior Member
_ 		4. March 2007 @ 09:32 _ Link to this message    Send private message to this user   
I`m have the same problems. How have you got over it please?
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fastfox
Junior Member
_ 		4. March 2007 @ 09:48 _ Link to this message    Send private message to this user   
Originally posted by gwendolin:
Run the clean tool , then go to the link provided and d/l ...all you need is the serial number.

what if the clean tool doesn`t work? I`m attempting to run it but vista keeps saying there is a problem with the programme and wants to close it
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deszi
Newbie
_ 		4. March 2007 @ 12:20 _ Link to this message    Send private message to this user   
During the cleaning process I received approximately 20 pop-ups indicating that there was an error and windows had to close the program (For each pop-up there was a corresponding message indicating that Microsoft was seeking a solution). I simply clicked "Close" each time and eventually the clean tool completed it's job. I rebooted the computer and Nero was wiped from my registry.
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