I'm having a computer issue, when i start my computer it boots up fine an d then after my bottom tool bar is down loading it freezes up. All the processes in the bottom AVG, Zone Alarm etc are moving and my mouse works but im not able to close anything? I finally got it booted and when i went to get online in the Google search bar my numbers didn't work but they did in the address bar and in the address bar when i hit a W it closed the internet? I pulled task manger and my cpu usage is running very low like 2% and also im getting windows system failure my computer will not go into standby it is not a old computer just over a year any help would be greatly appreciated.
Sounds like you may also have a Trojan of some sort, I would recommend restarting in safe mode, then from start-run "msconfig" and uncheck everything in startup.
Run AVG in safemode and also Spybot to verifly you don't have a virus/trojan. Also go into control panel- administrative tools -event viewer and check for any errors there.
Consider getting rid of Zone Alarm and getting a hardware firewall instead- Zone can be very buggy.
Also if you are still having problems download Hijackthis and post your system logs for review.
I'm very new to this any need like dummy proof walk through i went to the event viewer and see lots or errors. But I'm not sure what to do or what they mean, Also I started in safe mode and stopped all processes that run at start up I'm not sure what a hardware firewall is? Please help
With your errors in event viewer double click an error/or right click-properties to see more information - to the left side you will see 2 arrows one up one down, then right below that is an icon for copy.
Do that for each one (of a type) not all of the same and paste them here or look them up in yahoo by the event id number for information about the problems, (its not uncommon to have errors here so don't worry yet.)
When you started in safemode did you run AVG and Spybot (any problems?)
When you restarted after removing all the startup items (any problems?)
Did you try the restore point?
Zonealarm is called a software firewall, while it is free and works well in my experience it can be very buggy at times, a hardware firewall usually comes with a router it is more complex but offers better protection and less headache with software conflicts.
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 5/13/2007
Time: 9:41:30 AM
User: N/A
Computer: BRANDI
Description:
Hanging application MySpaceIM.exe, version 1.0.673.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 4d 79 53 70 61 63 MySpac
0018: 65 49 4d 2e 65 78 65 20 eIM.exe
0020: 31 2e 30 2e 36 37 33 2e 1.0.673.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000
Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 5/10/2007
Time: 3:10:36 AM
User: NT AUTHORITY\SYSTEM
Computer: BRANDI
Description:
Windows saved user BRANDI\HP_Owner registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.
This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.
Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1524
Date: 5/10/2007
Time: 3:10:35 AM
User: BRANDI\HP_Owner
Computer: BRANDI
Description:
Windows cannot unload your classes registry file - it is still in use by other applications or services. The file will be unloaded when it is no longer in use.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 66 69 72 ure fir
0018: 65 66 6f 78 2e 65 78 65 efox.exe
0020: 20 31 2e 38 2e 32 30 30 1.8.200
0028: 37 30 2e 32 31 39 31 37 70.21917
0030: 20 69 6e 20 75 6e 6b 6e in unkn
0038: 6f 77 6e 20 30 2e 30 2e own 0.0.
0040: 30 2e 30 20 61 74 20 6f 0.0 at o
0048: 66 66 73 65 74 20 33 30 ffset 30
0050: 30 64 66 30 36 31 0d 0a 0df061..
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11101
Date: 12/3/2006
Time: 3:48:25 PM
User: BRANDI\HP_Owner
Computer: BRANDI
Description:
Product: J2SE Runtime Environment 5.0 Update 6 -- Error 1101.Error reading from file: http://javadl-esd.sun.com/update/1.5.0/sponsors-plus /sp1033.MST. System error 123. Verify that the file exists and that you can access it.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data:
0000: 7b 33 32 34 38 46 30 41 {3248F0A
0008: 38 2d 36 38 31 33 2d 31 8-6813-1
0010: 31 44 36 2d 41 37 37 42 1D6-A77B
0018: 2d 30 30 42 30 44 30 31 -00B0D01
0020: 35 30 30 36 30 7d 50060}
Event Type: Warning
Event Source: Win32k
Event Category: None
Event ID: 240
Date: 5/22/2007
Time: 5:26:21 PM
User: N/A
Computer: BRANDI
Description:
A request to suspend power was denied by BitComet.exe.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data:
0000: 00 00 00 00 02 00 4e 00 ......N.
0008: 00 00 00 00 f0 00 00 80 ....đ..€
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
Quote: "Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 5/13/2007
Time: 9:41:30 AM
User: N/A
Computer: BRANDI
Description:
Hanging application MySpaceIM.exe, version 1.0.673.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000."
If you get alot of this error, try removing and reinstalling myspaceim. some Trojans mask IM programs like this for sending data, if you don't recall installing it or don't need it, remove it.
Quote: "Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 5/10/2007
Time: 3:10:36 AM
User: NT AUTHORITY\SYSTEM
Computer: BRANDI
Description:
Windows saved user BRANDI\HP_Owner registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. "
Not an unusual error when you computer shutdowns or hangs.
Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1524
Date: 5/10/2007
Time: 3:10:35 AM
User: BRANDI\HP_Owner
Computer: BRANDI
Description:
Windows cannot unload your classes registry file - it is still in use by other applications or services. The file will be unloaded when it is no longer in use.
i did run AVG and Spybot in safe mode and it found a backdoor generic trojan. Also i removed myspace im and Firefox and returned to using the latest version of internet explorer. any other suggestion as things to do to help with the performance of my computer
