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Need help. Unknown Problem when burning data DVDs
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129148
Newbie
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21. July 2007 @ 08:20 |
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I'm currently running Windows Vista Home Premium with a LightScribe DVD drive which came by default with my HP Pavilion a6098d.
I was trying to burn a few files using the data disc option with nero, but this is the error log I got:
Name
Company
Serial
Windows XP 6.0 - (Why XP?)
IA32
WinAspi: -
NT-SPTI used
Nero Version: 7.9.6.0
Internal Version: 7, 9, 6, 0
(Nero Express)
Recorder: Version: S755 - HA 1 TA 0 - 7.9.6.0
Adapter driver: HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ?
CD-ROM: Version: 1.0 - HA 1 TA 1 - 7.9.6.0
Adapter driver: HA 1
=== Scsi-Device-Map ===
DiskPeripheral : ST3320820AS iaStor Port 0 ID 0 DMA: On
CdRomPeripheral : HL-DT-ST DVDRRW GSA-H30L iaStor Port 0 ID 1 DMA: Off
CdRomPeripheral : BN0322I DTL122W 1.0 amphwumo Port 3 ID 0 DMA: Off
CdRomPeripheral : BN0322I DTL122W 1.0 amphwumo Port 3 ID 1 DMA: Off
=== CDRom-Device-Map ===
HL-DT-ST DVDRRW GSA-H30L E: CdRom0
BN0322I DTL122W L: CdRom1
BN0322I DTL122W M: CdRom2
=======================
AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
BUFE : 0
Physical memory : 2045MB (2094972kB)
Free physical memory: 890MB (912076kB)
Memory in use : 56 %
Uncached PFiles: 0x0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)
21.7.2007
ISO compilation
11:49:39 PM #1 Text 0 File SCSIPTICommands.cpp, Line 424
LockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL
11:49:39 PM #2 Text 0 File Isodoc.cpp, Line 6663
Iso document burn settings
------------------------------------------
Determine maximum speed : FALSE
Simulate : FALSE
Write : TRUE
Finalize CD : TRUE
Multisession : FALSE
Burning mode : DAO
Mode : 1
ISO Level : 1 (Max. of 11 = 8 + 3 char)
Character set : ISO 9660
Joliet : TRUE
Allow pathdepth more than 8 directories : TRUE
Allow more than 255 characters in path : TRUE
Write ISO9660 ;1 file extensions : TRUE
11:49:39 PM #3 ISO9660GEN -11 File Geniso.cpp, Line 3343
First writeable address = 0 (0x00000000)
11:49:39 PM #4 Text 0 File Burncd.cpp, Line 3508
Turn on Disc-At-Once, using DVD media
11:49:40 PM #5 Text 0 File DlgWaitCD.cpp, Line 307
Last possible write address on media: 2295103 (510:01.28, 4482MB)
Last address to be written: 2278847 (506:24.47, 4450MB)
11:49:40 PM #6 Text 0 File DlgWaitCD.cpp, Line 319
Write in overburning mode: NO (enabled: CD)
11:49:40 PM #7 Text 0 File DlgWaitCD.cpp, Line 2964
Recorder: HL-DT-ST DVDRRW GSA-H30L, Media type: DVD+R
Disc Manufacturer ID: CMC MAG, Media Type ID: M01, Product revision number: 0
Disc Application Code: 0, Extended Information Indicators: 7
11:49:40 PM #8 Text 0 File DlgWaitCD.cpp, Line 493
>>> Protocol of DlgWaitCD activities: <<<
=========================================
11:49:40 PM #9 Text 0 File ThreadedTransferInterface.cpp, Line 793
Setup items (after recorder preparation)
0: TRM_DATA_MODE1 ()
2 indices, index0 (150) not provided
original disc pos #0 + 2278848 (2278848) = #2278848/506:24.48
relocatable, disc pos for caching/writing not required/ required
-> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2278848 blocks [E: HL-DT-ST DVDRRW GSA-H30L]
--------------------------------------------------------------
11:49:40 PM #10 Text 0 File ThreadedTransferInterface.cpp, Line 995
Prepare [E: HL-DT-ST DVDRRW GSA-H30L] for write in CUE-sheet-DAO
DAO infos:
==========
MCN: ""
TOCType: 0x00; Session Closed, disc fixated
Tracks 1 to 1: Idx 0 Idx 1 Next Trk
1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4667080704, ISRC ""
DAO layout:
===========
___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|______NWA_|_RecDep__________
0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 0 | 0x41 | 0 | 0 | 0x00
0 | 1 | 1 | 0x41 | 2278848 | 0 | 0x00
2278848 | lead-out | 1 | 0x41 | 0 | 0 | 0x00
11:50:00 PM #11 Text 0 File SCSIPTICommands.cpp, Line 238
Error on LockVolume: Access is denied.
11:50:00 PM #12 Text 0 File SCSIPTICommands.cpp, Line 261
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME
11:50:00 PM #13 Text 0 File SCSIPTICommands.cpp, Line 215
SPTILockVolume - completed successfully for FSCTL_LOCK_VOLUME
11:50:00 PM #14 Text 0 File Burncd.cpp, Line 4294
Caching options: cache CDRom or Network-Yes, small files-Yes (<64KB)
11:50:00 PM #15 Phase 24 File dlgbrnst.cpp, Line 1762
Caching of files started
11:50:00 PM #16 Text 0 File Burncd.cpp, Line 4413
Cache writing successful.
11:50:00 PM #17 Phase 25 File dlgbrnst.cpp, Line 1762
Caching of files completed
11:50:00 PM #18 Phase 36 File dlgbrnst.cpp, Line 1762
Burn process started at 16x (22,160 KB/s)
11:50:00 PM #19 Text 0 File ThreadedTransferInterface.cpp, Line 2721
Verifying disc position of item 0 (relocatable, disc pos, no patch infos, orig at #0): write at #0
11:50:00 PM #20 Text 0 File Cdrdrv.cpp, Line 9872
---- Disc Structure: Physical Format Information (00h) ----
Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
Book Type: DVD+R (10), Part Version: 1.0x (1)
Disc Size: 120 mm, Maximum Rate: (F h)
Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
Data in Burst Cutting Area (BCA) does not exist
Disc Application Code: 0 / 0 h
Extended Information indicators: 7 h
Disc Manufacturer ID: CMC.MAG.
Media type ID: M01
Product revision number: 0
Number of Physical format information bytes in use in ADIP up to byte 63: 56
Media Specific [16..63]:
00 00 07 43 4D 43 20 4D - 41 47 00 4D 30 31 00 38 ...CMC.MAG.M01.8
23 54 37 18 00 3E 6E 00 - 70 62 15 15 0B 0B 08 08 #T7..>n.pb......
01 19 1B 0B 0B 0E 0F 01 - 00 00 00 00 00 00 00 00 ................
11:50:00 PM #21 SPTI -1066 File SCSIPassThrough.cpp, Line 179
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1066)
Sense Key: 0x05 (KEY_ILLEGAL_REQUEST)
Sense Code: 0x24
Sense Qual: 0x00
CDB Data: 0xAC 00 00 00 00 00 00 00 00 64 00 00
Sense Area: 0x70 00 05 00 00 00 00 0E 00 00 00 00 24
Buffer x00000000: Len x648
11:50:00 PM #22 Text 0 File DVDPlusRW.cpp, Line 675
Start write address at LBA 0
DVD high compatibility mode: Yes
11:50:00 PM #23 Text 0 File ThreadedTransfer.cpp, Line 269
Pipe memory size 83836800
11:51:29 PM #24 SPTI -1119 File SCSIPassThrough.cpp, Line 179
CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1119)
Sense Key: 0x04 (KEY_HARDWARE_ERROR)
Sense Code: 0x09
Sense Qual: 0x03
CDB Data: 0x2A 00 00 05 3C C0 00 00 20 00 00 00
Sense Area: 0x70 00 04 00 00 00 00 0E 00 00 00 00 09 03
Buffer x00000000: Len x10000
0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0x00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
11:51:29 PM #25 CDR -1119 File Writer.cpp, Line 303
Track following error
E: HL-DT-ST DVDRRW GSA-H30L
11:51:30 PM #26 Text 0 File DVDPlusRW.cpp, Line 935
EndDAO: Last written address 343232
11:51:30 PM #27 Phase 38 File dlgbrnst.cpp, Line 1762
Burn process failed at 16x (22,160 KB/s)
11:51:30 PM #28 Text 0 File SCSIPTICommands.cpp, Line 261
SPTIDismountVolume - completed successfully for FSCTL_DISMOUNT_VOLUME
11:51:37 PM #29 Text 0 File Cdrdrv.cpp, Line 11185
DriveLocker: UnLockVolume completed
11:51:37 PM #30 Text 0 File SCSIPTICommands.cpp, Line 424
UnLockMCN - completed sucessfully for IOCTL_STORAGE_MCN_CONTROL
Existing drivers:
Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon
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AfterDawn Addict
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21. July 2007 @ 08:31 |
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Quote:
Burn process failed at 16x
Too fast, try burning at 4x max.
Quote:
Disc Manufacturer ID: CMC MAG,
Switch to DVD disks that say 'Made in Japan' on the package or 'Verbatim'
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129148
Newbie
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21. July 2007 @ 08:35 |
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Thanks, but what do you mean too fast? I've tried it at 4x but it's still like that.
I've tried 2 types of DVD+Rs. Both of them give me the same answer. I can burn .isos using MagicISO however. I just can't create Data Discs
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Senior Member
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22. July 2007 @ 05:12 |
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11:51:29 PM #25 CDR -1119 File Writer.cpp, Line 303
Track following error
This generally means your laser can't follow the tracks on the disk.
It's possible your laser is dirty. Try cleaning with a some canned air and a cd/dvd lens cleaner.
This message has been edited since posting. Last time this message was edited on 22. July 2007 @ 05:21
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129148
Newbie
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22. July 2007 @ 05:21 |
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Thanks. but I can still burn .iso images and CDs.
How do I take out the drive and clean it?
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Senior Member
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22. July 2007 @ 05:28 |
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This is from Nero's website:
8. Why do I get a 'Track following error' message?
The "Track following error" message is a hardware error. It can be caused by the following:
Poor media - Try more than one brand of CD-R media to rule this out as cause.
Poor power - The electric power supply of your recorder could be fluctuating. If you have an internal recorder, try a different power connector and make sure it's not being shared by any other devices. If you have an external recorder, remove it from the external chassis, if you can, and connect it on your system as an internal recorder. If this resolves your issue, you need to replace or service the power source in your external chassis.
Optical head is dirty or needs alignment - Please contact your recorder manufacturer to service your unit.
No need to remove the drive from your computer.
To clean your drive; you can give it a canned air experience - open the tray and blow it out with canned air. I'd then get and use a CD/DVD Lens Cleaner (they're cheap, $5 US maybe) and use that periodically. It looks like a cd and has brushes on it to clean the laser lens.
BTW, this is in addition to what attar recommended.
This message has been edited since posting. Last time this message was edited on 22. July 2007 @ 05:32
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129148
Newbie
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22. July 2007 @ 05:52 |
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Alright I'll try it and post the results here. Thank you!
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129148
Newbie
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23. July 2007 @ 06:24 |
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It still doesn't work. I ran the Hardware Diagnostic Tools by PC-Doctor and the drive worked FINE. But still the problem isn't solved.
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