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DON'T be conned into BUYing from Model-gadget/KlickStore.com; EMAILs and/or FOUL LANGUAGE = BAN
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warr10r
Newbie
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10. December 2008 @ 16:08 |
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The address given for his company is his home address. He sells from his house, I got my refund by paying him a visit and would suggest this method to all if possible.
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DuFfMaN00
Newbie
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10. December 2008 @ 21:27 |
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Been reading about these fake Nintendo Ds lites from Model-gadget with great interest. I've recently recieved a black ds lite from ebuyer.com and it looks like the fakes that have been discussed over the last few days. It has the small box, barcode on the back and the cheap usb psu that barely fits in the box, so much so it was bulging out when I recieved it. Now ebuyer are a reputable company that I've spent thousands of pounds with over the years and I suppose they will cover the warranty themselves for 1 year instead of nintendo. However, do I trust these cheap black adaptors or return it. As christmas is soon and it's a present, am a bit worried about tracking down another console. Any one else bought a ds lite from ebuyer?
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77matt
Newbie
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11. December 2008 @ 02:56 |
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Originally posted by DuFfMaN00:
Been reading about these fake Nintendo Ds lites from Model-gadget with great interest. I've recently recieved a black ds lite from ebuyer.com and it looks like the fakes that have been discussed over the last few days. It has the small box, barcode on the back and the cheap usb psu that barely fits in the box, so much so it was bulging out when I recieved it. Now ebuyer are a reputable company that I've spent thousands of pounds with over the years and I suppose they will cover the warranty themselves for 1 year instead of nintendo. However, do I trust these cheap black adaptors or return it. As christmas is soon and it's a present, am a bit worried about tracking down another console. Any one else bought a ds lite from ebuyer?
If I were you, I would definetly make contact with ebuyer, as its not an original UK spec, and that's a problem as you cannot register it with Nintendo UK. I would call (0871 5213300/01430 433605) them and express your concern. You should have a quicker response from them though. The one thing that was asked by Trading Standards was, "does it have a CE mark?".
Do you mind telling us how much you paid?
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cjr8bs
Newbie
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11. December 2008 @ 04:23 |
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I posted my NDS Lite back to Model-Gadget on Monday. Received a refund on Tuesday. The cash has just appeared back in my account now.
The refund included a refund for sending it back Special Delivery.
The NDS itself appeared to be good but a US model. From what I can see, if it was a fake, then it used the same, or very similar looking parts used in genuine models. It worked fine. I examined it carefully, comparing it with a known genuine one. The power supply however was definitely not genuine. Not only that, it looked exactly like the one shown in a link (given on this thread) that has been linked with possibly causing harm.
I would have been quite happy to keep the NDS. The power supply seemed OK, but as there was doubt about its safety, I was prepared (but not happy) to not use it and either make do with my genuine one that I have or buy another if needed. However, that all changed when Model-Gadget requested the return of all items sold in November. I saw I had the following options:
Pay Model-Gadget a visit. The preferred option. This is why I usually by items such as this from a local shop as you can simply pop back there if there is a problem. However Model-Gadget is several hundred miles from me, so that is not a viable option.
Customer Direct and Trading Standards. A serious consideration. I should do really if this guy is to be taught the lesson in business that he obviously needs. The option is still open. I did not see this option as the best way of helping me with my Christmas presents or refund though which was the most important factor to me.
Refund. I decided it best to return the item for a refund. As it turns out. I think I made the right decision.
Goods were posted to me Special Delivery and arrived the next day after posting. They arrived 7 days after ordering although I was expecting next day delivery as the items were marked as in stock on the website.
Communicating with this seller was nigh on impossible. He ignored all emails and 'tickets' via his website. I sent half a dozen or so emails over several days after the order did not arrive next day as expected. I filled in 2 'tickets' on the website. The first one was closed by them after they determined I had not responded to them. How that worked, I am at a loss to understand as they had not answered me in the first place. I received no response whatsoever from the second 'ticket', not even a closing message.
The only way I received responses was through their eBay auction 'Ask Seller a Question' facility. The very first response I received from them was a confirmation of postage after I had actually received the item. Unfortunately, I see that 'modelgadgetshop' is no longer a registered user on eBay, so that option has gone now.
Once I realised the item Model-Gadget had sold me had a problem (made for sale in US and dodgy replacement power supply), I contacted Model-Gadget through eBay, they responded quickly and offered a refund. The next day, Model-Gadget made the recall announcement on this thread. I posted it back and had my refund the next day.
The single biggest problem that I had with Model-Gadget was the poor communication. I would have been OK with a delay in sending out the item if I had known there was a delay. In the end, that was my only problem.
I prefer to believe (but don't necessarily actually do, I have an open mind on this as I like to think folks are basically honest but have sadly seen many people that are not)that 'Model-Gadget' were themselves duped. They knew they were selling US DS Lites but they thought they would be OK with the 'CE' marked power supplies they were putting in the package. I suspect that would have been the case but I reckon the power supplies are not really 'CE' certificated, just marked that way. I don't think I would ever have realised the NDS was a US only item had it not been for this thread. I don't think it would have mattered to me either.
However, I do think that Model-Gadget would have been wise to mention that they were selling goods intended for the US market to UK customers on the website though. Maybe they could not do that, I don't know but maybe it is not legal to sell US goods in the UK? A quick Google just now makes it look possible. Maybe someone could answer that?
Before I bought from Model-Gadget, I DID Google and did not find this thread. I really have no idea how I missed it. When my order had not arrived after 2 days, I searched again and found this thread. Some of the doom and gloom messages I read really made me think my money was lost forever. Fortunately, there were enough positive messages and help to keep my hopes up and give me ideas as to a course of action to take. Incidentally, thanks to AfterDawn and the moderators (creaky and binkie7 come to mind) for being here.
Good look to all you folks still trying to sort out the mess Model-Gadget as left you in.
This sorry affair represents my worst internet buying experience ever. I have had a couple of dire happenings thanks to eBay, but Model-Gadget tops the lot I think.
As for the occasional person on this thread that reports a good experience with Model-Gadget, I say 'Well Done!' Although I suspect they have been very lucky or maybe have low expectations. I have not seen many threads like this one for other sellers.
Apologies in advance for a bit of shouting now :-O
IF YOU HAVE NOT BOUGHT ANYTHING FROM MODEL-GADGET. DON'T DO IT! DON'T BUY FROM MODEL-GADGET
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doggman
Suspended due to non-functional email address
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11. December 2008 @ 10:04 |
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Hey guys, I just bought 7 R4's from the model gadget site and was worried when i saw this thread, i just spoke to a chinese guy, who assures me my orders was sent special delivery today.. and i will have it before 1pm tomorrow... i will wait and see, but he sounded genuine..
here is the number i rang for those who are concerned..
0208 8732310
hope you all get sorted..
Regards
Steve
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proff999
Newbie
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11. December 2008 @ 10:09 |
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As he has sent them Special delivery he can supply you with the tracking number and give you peace of mind. Has he supplied a tracking number?
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doggman
Suspended due to non-functional email address
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11. December 2008 @ 10:19 |
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Not yet, but i will ring for that if it does not arrive by said time tomorrow... the reason i didnt ask for it is because i also sell from home and know that i send someone to despatch while i am at home doing the work and answering the phone... so sometimes i dont get the tracking number until later that day...
I am giving him the benefit of the doubt as he has never ripped me or my friends off in the past...
i have also been looking at the counterfiet link... i am wondering why on earth people think that just cos they are from china they will be half price or less.. i buy from chinese suppliers and gone are the days when you could make a killing from importing from china.. that boat sailed about 7 years ago... yes you can still get goods cheaper.. but my bet is that these are refurbished products in the aftermarket shells.. I refurb Nintendo DS' and DS lites and always state that they are in an aftermarket Shell...
I have also been let down in the past due to me forgetting that the chinese factories close for certain holidays.. and no trade moves.. i am hoping that this has been his problem, but if it is not and my order does not turn up, i will be braying down his door on satuday afternoon..
Regards
STeve
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soupy76
Newbie
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11. December 2008 @ 11:15 |
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I managed to get hold of the guy too, and he does seen genuine, infact i have spoken to him a few times and he has seemed sound, as for the next day delivery by 1pm, i use the special delivery option on the stuff i send and to be honest i think every 1 package in 10 has made it on time, i am not sweating yet as i have every trust in the order coming shortly.
scott
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DuFfMaN00
Newbie
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11. December 2008 @ 12:28 |
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Hey Matt77, I paid £97 for the console. After a bit of investigation I've found out that they are US imports. The ds lite can be registered in the US but not the UK. Theres no need though because ebuyer give their own 1 year gaurantee. The box also has a big CE sticker on it and theres one on the adaptor so I guess it will be fine? The actual ds lite works great and the adaptor doesn't get very hot so I think I'll keep it.
The question is, could some of these supposed fakes be genuine US imports? The US imports have some of the details posted here :- http://www.chroniclelive.co.uk/north-eas...72703-22412528/ .
Something doesn't smell right with HMRC and the scare monger stories.
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muckie30
Newbie
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12. December 2008 @ 03:54 |
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Caps no caps its not the issue here and model gadget do not know what corspondance means y do u care wether i use caps or not it was because caps lock was on and did not notice couldent be bothered to chainge it come on stick to the issue in hand not my hand writing winge about somthing worth winging about
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doggman
Suspended due to non-functional email address
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12. December 2008 @ 06:57 |
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hey guys just an update... I got my order today as promised... 5 x R4 DS and 2 x R4 SDHC
so i am a happy customer, but feel for all you guys that are having problems... keep faith
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Moderator
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12. December 2008 @ 07:42 |
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Originally posted by muckie30:
Caps no caps its not the issue here and model gadget do not know what corspondance means y do u care wether i use caps or not it was because caps lock was on and did not notice couldent be bothered to chainge it come on stick to the issue in hand not my hand writing winge about somthing worth winging about
accidental CAPS LOCK abuse is fine but it would be advisable to 'be bothered' and to please be kind to the CAPS LOCK in future.
Main PC ~ Intel C2Q Q6600 (G0 Stepping)/Gigabyte GA-EP45-DS3/2GB Crucial Ballistix PC2-8500/Zalman CNPS9700/Antec 900/Corsair HX 620W
Network ~ DD-WRT ~ 2node WDS-WPA2/AES ~ Buffalo WHR-G54S. 3node WPA2/AES ~ WRT54GS v6 (inc. WEP BSSID), WRT54G v2, WRT54G2 v1. *** Forum Rules ***This message has been edited since posting. Last time this message was edited on 12. December 2008 @ 07:43
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mck123
Junior Member
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13. December 2008 @ 08:24 |
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i placed an order with model gadget this week only recieved an email confirming payment i tried emailing them twice about not recieving goods but had no response to either tried to contact them by phone still no joy
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soupy76
Newbie
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14. December 2008 @ 15:18 |
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i would like everyone to know, i have recieved my order from model gadget, i would not hesitate to order from them again
scott
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mck123
Junior Member
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14. December 2008 @ 16:38 |
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i finally got in touch with model gadget over the weekend and have been promised me my goods by tuesday
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muckie30
Newbie
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15. December 2008 @ 04:01 |
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I dont think the ds ive bought are imports because the screws in the back are not try wing nintendo security. Do they not use these in america then?
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thebamsco
Suspended permanently
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15. December 2008 @ 11:50 |
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Originally posted by doggman:
here is the number i rang for those who are concerned..
0208 8732310
hope you all get sorted..
Regards
Steve
Hi folks,
Just registered there to confirm the number Doggman put up is indeed for model-gadget.
Called them 5 mins ago and seems they are getting on top of their problems.
Fingers crossed will be getting my payment back from them shortlly as i had to order my cards elsewhere. (My order was placed last monday and went through the same anxieties as many here - thinking my money was lost)
Had a chat with mike, re future orders.... get my money back prompt I may deal with him in the future again. Had done 500 quids worth of business with him before this problem without a hassle.
Up too you guys what yer gonna do - but use the number - he says he's trawling through several hundred emails at the moment, if you want things done quicker.
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georgie87
Newbie
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17. December 2008 @ 16:54 |
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hi, i have bought an r4ds but itsfake, i looked at the notes and did what it says and still will not work i have tried a friends r4ds and that works fine on my nintendo, i have sent e-mails to them but no reply all i got was 2 weeks later an e-mail saying the problem hass now been resolved as i havn't replied to them, never received a reply. if anyone has a contact number for them or an address it would be helpful. thank you
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muckie30
Newbie
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17. December 2008 @ 17:23 |
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If u have paid by card credit or debit just ring your bank tell them that u have receved falty goods but cant contact the retailer and they ignor your e-mails. Then they will send you some forms to report this they will have the money back in you bank faster than you can say Model-gadget
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thebamsco
Suspended permanently
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17. December 2008 @ 17:46 |
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Originally posted by georgie87:
hi, i have bought an r4ds but itsfake, i looked at the notes and did what it says and still will not work i have tried a friends r4ds and that works fine on my nintendo, i have sent e-mails to them but no reply all i got was 2 weeks later an e-mail saying the problem hass now been resolved as i havn't replied to them, never received a reply. if anyone has a contact number for them or an address it would be helpful. thank you
Sounds like your a noob mate... and perhaps being a bit quick to jump in with 'Its a fake'.
hey, you may have been unlucky and got a dud, but judging by the fact, that you sound like you have never done a NDS card before, I think the likelyhood is you've bawsed it up.
Here's a quick howto for ya.
Stick your memory card in the usb reader > stick that on your PC >
Open up the hard disk screen to explore folders > delete everything on it, to start fresh > Copy the r4 operating system onto the card so you will now have 1 file and 1 folder in root of drive > copy games across, making sure they are unrared and in gamename.nds format > remove hardware safelly after copying everything > stick the memory card in the R4 > boot up > voila
other thing .... did ya cheap out on the memory card? Did you get a r4 that is SD and trying to use SDHC memory in it? many things can lead to the feck up you mention.
from my experience with model - gadget - apart from the 1 feck up I had last week - money now returned BTW - I had bought 30 edge cards from them without problem and without a single card failing.
Shouting fake is pretty strong - but hey you cant go buying something that you dont know how to use, then claiming its broken.
have fun with it - check your compatability between r4 and memory, then go through the install process slowly and see if its still broke, and a Fake. ;)
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muckie30
Newbie
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17. December 2008 @ 18:56 |
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thebamsco, Its not nice calling people names any why are you so concerned about whether they are fakes or not
I have 2 nintendo ds lites from model-gadget and from what i have seen on the BBC news they are fakes and have compared them with the ones i bought years ago and they are not the same so who is to say that they are real r4's i have hered of fakes flyng around
I think you are working for model-gadget
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thebamsco
Suspended permanently
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18. December 2008 @ 05:12 |
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Originally posted by muckie30:
thebamsco, Its not nice calling people names any why are you so concerned about whether they are fakes or not
I have 2 nintendo ds lites from model-gadget and from what i have seen on the BBC news they are fakes and have compared them with the ones i bought years ago and they are not the same so who is to say that they are real r4's i have hered of fakes flyng around
I think you are working for model-gadget
You seem to have caught the fact that the name I called him was a 'noob' - I believe in calling a spade a spade and a noob a noob :D ha!
Did you read the rest of my post, where i have tried to be helpful?
No, i do not work for model-gadget Mr paranoia... but it pisses me when people that cannot follow instructions all of a sudden claim things are broke!
It seems to be a modern aspect of life, that people are little girly whiners and cannot place blame on themselves or adequatelly investigate a problem before crying Wolf!
Read the fellah I refers to post, and you evaluate if he did everything possible in his power and in your humble could be 100% positive he got it right - or dya think he was justified in crying fake!
yeah I have read the stuff on here about the fake NDS's, also heard they werre not in fact fake on here also, but US imports with a dodgy power adapter - not saying that is right - but I like to get my facts straight. And just to clarify -the doubt is there in my mind that I would be extremelly careful and want full reassurances before purchasing a plugged in electrical component from M-G due to these posts.
However in my experience and what i have researched, the thread above is the 1st instance i've heard the accusation of fake r4's and think the noob is jumping on the band wagon.
And as this is an open forum -that is my ever so humble opinion.
PS I Think you work for some left wing council ;) (as relevant is your for want of a better word 'accusation' that I work for M_g)
So get it right up yae.
The Bam Sco(tland)
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cjr8bs
Newbie
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18. December 2008 @ 09:10 |
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A bit more rounding up of my story with Model-Gadget.
I bought and returned an NDS from Model-Gadget.
The NDS was a (I am fairly sure) genuine but US import to the UK. The NDS itself seemed fine. The PSU had been exchanged for a dodgy cheap import. As I mentioned, eventually, I returned the NDS and got all my money back with no problems. However, before returning it, as I reckoned the PSU was the problem and I was not too happy about returning the NDS (terrible communications with Model-Gadget), I bought a replacement PSU off eBay. The idea being that I could keep the NDS and use a decent replacement PSU. All this changed though when Model-Gadget recalled the NDSs, I sent it back.
By chance, the PSU that I received (from an entirely different eBay seller) turned out to be exactly the same as the one that Model-Gadget had supplied me. I emailed the eBay seller, pointing out the link mentioned earlier in this thread that pictures the PSU and mentions it is unsafe. He was not interested but did offer me a refund for the item but not a refund for postage. As it only cost me 99p and postage was £3 I had nothing to lose so I decided to do my bit for health and safety and go to trading standards instead. I sent the PSU to them and they have informed me that it indeed is not CE certified. Without even testing it electrically. The plug prongs are too near the edge of the plug, that alone will fail it. It therefore follows that the PSU supplied by Model-Gadget is not certified for use in the EU as it looks the same and the prongs most certainly were too near the edge of the unit. I am assuming that this is why he recalled them.
Up to now, the unit I sent to trading standards has not been tested electrically. However, the seller will be hearing from them shortly. If any of you want to do the same with what Model-Gadget have supplied you, simply contact your local trading standards office. They have been really helpful with me. They examine what you have and then contact the seller's local trading standards office if action is required.
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jaynigs
Newbie
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20. December 2008 @ 08:04 |
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This website has some customer satisafaction issues for sure..
The should be supplying tracking numbers for ALL recorded and special delivery items, royal mail track and trace isn't the best thing in the world, but at least we know it was posted!
They should also have updated information on average order process time, so people know where they stand when making a purchase, and are aware of any potential delays.
They should also have a notification, or deadline for special delivery orders, such as- "special delivery orders made before 1pm WILL be posted today" - this goes hand in hand when people are deciding if they want to pay extra money for special delivery or not!
Special delivery is a NEXT DAY service, not 2 days, or a week, it is practically guaranteed by royal mail, even though it is a busy period! all they need to do is post it in time! - why should i pay for a NEXT DAY service, and then have to wait 2 days or more? that is NOT what i paid the extra for!
If anyone here has paid for Next Day Service, and found they were waiting 2 days or more, claim your postage back! this should not be tolerated! If model gadget have posted it when they should have, they have nothing to worry about as royal mail will reimburse.
As for my actual item, it shows posted, so i assumed it would be delivered the next day, made sure i was home etc, lost income because of it! ... nothing, and even the next day, nothing.. this is NOT acceptable! there are no excuses for this! regardless of how busy the period is!
Funny thing is, i ordered another item from another website by regular 1st class post the SAME TIME AND DAY as my order from model gadget, and its already here!! yet my "Special Delivery" one isn't!
AVOID!!!!!
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manic84
Newbie
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21. December 2008 @ 03:41 |
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Hi all, ordered an r4sdhc(don't know why now) from model-gadget on the 4th of dec, still no joy, no reply to tickets or emails sent. The number posted on this thread is no good either as it seems to go through to fax all the time, any kinda suggestion would be appreciated, from all the complaints i have seen on the net the message should be clear, DON'T BUY FROM MODEL GADGET.
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