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DON'T be conned into BUYing from Model-gadget/KlickStore.com; EMAILs and/or FOUL LANGUAGE = BAN
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tan76
Newbie
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11. February 2009 @ 10:59 |
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hi habve just recieved an email with a tracking number for my order placed on the 28 th of jan will let you all know if and when i recieve my order cheers everyone for the advise and phone number.
gothicchic
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mb910799
Newbie
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11. February 2009 @ 11:49 |
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Received my order in the post this morning. Just a shame that you had this problem and didn't come clean about it at the start. To echo another persons comments... would never have found out about this problem if it wasn't for this forum.
POWER TO THE INTERNET !
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Quick123
Newbie
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11. February 2009 @ 13:18 |
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Hey
On the Monday 26 January, 2009, I ordered for £102.36 at KlickStore.com
The money was taken the same day. This part worked fast. But the only response I got so fare was ?mail box full?.
I also tried the ticket support system, but I guess it has a rule to delete all messages.
Is this a scam, or a very slow store ?
Klickstore if you are reading this please send Order Number: 28592
Lars
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craggsy12
Junior Member
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11. February 2009 @ 13:37 |
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hi, if you go back through the posts on this topic you will see that to get any response you need to phone them
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tan76
Newbie
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11. February 2009 @ 13:42 |
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Hi if you phone them on 02088732310 you will get a good response
gothicchic
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warr10r
Newbie
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11. February 2009 @ 14:26 |
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ceatonuk
Suspended due to non-functional email address
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11. February 2009 @ 17:16 |
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To any klickstore / model-gadget memebers of staff I would be grateful if you could please tell me the current status of my order (#28048) ordered through www.model-gadget.com on 24th January 2009.
I am still awaiting my order to be delivered and this is now 11th February it was stated on your website 2-3 working days for delivery to the UK i have sent emails and also raised support tickets without any reply.
Has my order been posted and if so please could you email me the royal mail tracking number (email in profile) so as i can see where my delivery is currently..
Any correspondence would be greatly appreciated
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toejam237
Newbie
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11. February 2009 @ 19:08 |
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finally got my order from the 20th jan today one R4 card & 2gb sd card (only the 2gb sd card was missing)so rang model gadget and was promised a card be posted that day....true to his word i recieved a royal mail tracking number ... whoever has stepped in to take control of the mess is doing a good job i think. at least he is answering the phones and we have contact with someone now. But is it too little too late...would you re-order again????
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Worthing
Newbie
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12. February 2009 @ 03:36 |
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I would just like to tell you all that I have opted to put my trust in Will at Model-Gadget and have placed another order!
If his boss has the slightest amount of business sense he will keep this guy on - he knows what customer service is.
I will keep you informed.
Will, thanks again for all your help.
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klickstor
Suspended due to non-functional email address
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12. February 2009 @ 03:54 |
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Originally posted by Worthing:
I would just like to tell you all that I have opted to put my trust in Will at Model-Gadget and have placed another order!
If his boss has the slightest amount of business sense he will keep this guy on - he knows what customer service is.
I will keep you informed.
Will, thanks again for all your help.
Thank you Worthing.
It means a lot to me :)
Will
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Budvegas
Newbie
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12. February 2009 @ 04:49 |
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Hi all
I received my order yesterday as promised. All working fine.
I will use model-gadget again, but I will ring before I order.
Hope everyone else has a good out come
Many Thanks
Bud
\m/ :D \m/
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tan76
Newbie
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12. February 2009 @ 05:03 |
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Hi i have been promised my order tomorra so fingers crossed
gothicchic
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jemily
Suspended due to non-functional email address
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12. February 2009 @ 05:37 |
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true to his word, I've just received my 2 cards.
now......the other problem is another friend wants one, do I trust them after all the non communication to order from them again?
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mike1308
Newbie
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12. February 2009 @ 05:48 |
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I had same problem placed order last month and no goods arrived tried to e mail no response then I came across this site when I searched on line. Got in touch with Will and today after 2 days have received all my goods. Will was very helpful and kept in touch to let me know what was going on BUT he is there for only another couple of days
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Worthing
Newbie
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13. February 2009 @ 04:28 |
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Hello all
I placed a new order on 11/2 (for 2 R4's) received it this am 13/2.
It would appear that this lot are back on track.
Can I just point out that I also requested they forward on the usb card readers that I did not receive with my last order and they did.
Good stuff.
Will - once again thank you for all your help.
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tommo1404
Newbie
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13. February 2009 @ 11:03 |
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Hi Will
I received a tracking number from you on Sunday for order nos. 28542 but so far I have still not received my parcel.
Could you please investigate and advise.
Thanks
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jevo33
Newbie
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13. February 2009 @ 11:18 |
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Hi, just to let you all know i received my order finally after having phonecall with company, i do not think this would be the case if it wasn't for this site,
i also ordered stuff from amazon on wed it arrived today, now thats what i calll service!
thanks to afterdawn,x
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etrader02
Newbie
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13. February 2009 @ 16:14 |
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Hi just to update everyone on my last post, i received my order on thursday 12th feb, a bit late i guess but it has come which shows that klickstore are infact a genuine buisiness.
thanks
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tan76
Newbie
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14. February 2009 @ 08:03 |
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Hi i have recieved my order thanks everyone i may use this company again but will phone first.
gothicchic
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peanut66
Newbie
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14. February 2009 @ 13:09 |
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Hi my name is ben curtis and if there is anyone from klickstore reading this thread i am trying to get my order sorted out i placed my order on the 25/11/2008 and i have not recived a thing my order number is #7060 and as im sure ur understand im getting a bit peeved to put it very lightly hopeing for a responce /PS my email address is *removed*
This message has been edited since posting. Last time this message was edited on 14. February 2009 @ 13:46
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Junior Member
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14. February 2009 @ 18:00 |
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WOW last few posts amazing its not that they got sorted out its they got stock in that we all payed for up front and made to wait and will all start again when there stock runs out and orders keep piling in but hey ho fair to say you go back and have to wait you should never moan again.....
mr nobody
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surfer72
Newbie
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15. February 2009 @ 17:28 |
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I have e-mailed KLICKstore over 9 times regarding a faulty R4SDHC via their `ticket` system. I have had no response since sending back the faulty R4 registered post as requested.
There seems to be a pattern forming with un happy customers. The first R4 ordered seems to work, order a second and its faulty and believe me I know its faulty and not just a firmware or kernel issue as I already had one that worked!
All I wanted was a replacement and I have not had a response just like all the other people on here.
Yes I know its not a huge amount of money but why should companies like this get away with ripping the consumer off.
I have e-mailed them quoting this:
Under The Sale of Goods and Supply of Services Act, 1980 gives legal rights to the consumer in their dealings with retailers and service suppliers.
Under the Act, goods should be:
Of merchantable quality - the goods are of an acceptable standard
As described - false or exaggerated claims must not be made by the seller
Fit for intended purpose - be fit for the purpose they were bought for
Correspond to the sample
Where goods do not conform to the above criteria, you are entitled under the Act to seek a REPAIR, REPLACEMENT or a REFUND.
Under the Distance Selling Regulations 2001, where a good is faulty the consumer should not be at a loss for the costs of returning the faulty good to the company.
As I returned the faulty item registerd/signed for post i should be refunded that cost.
If I do not hear from you within 7 days I will take this matter further.
What a surprise, still no reply.
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d19Dude
Newbie
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16. February 2009 @ 05:02 |
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I got my stuff just before the weekend, YIPPEE!! WAHOO!! YEE-HAA!!
It arrived on the Thursday after i had spokent o somone on the phone, who told me it would be with me by Friday! Double YIPPEE!! WAHOO!! YEE-HAA!!
And it works!! YIPPEE!! WAHOO!! YEE-HAA!! YIPPEE!! WAHOO!! YEE-HAA!! YIPPEE!! WAHOO!! YEE-HAA!!
I think communication was lacking with this company and also false advertising (In-stock, 24 hour dispatch, etc), but at least I didnt fall foul to my first internet purchase scam!
Would I buy from them again, based on the ticket system and having to trawl sites like this for a contact phone number, probably not.
Would I recommend them to a friend? Definately not...
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kitkatch1
Newbie
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16. February 2009 @ 06:19 |
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surfer72, I too waited for ages but eventually received mine after phoning last week only to find the R4 doesn't work - so I have a faulty one too and now have to go through the rigmarole of trying to get something done about it and wonder if it is all worth it. I am fed up waiting to use my new player :(
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tommo1404
Newbie
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16. February 2009 @ 06:35 |
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I'm rapidly running out of patience with Klickstore, after receiving 2 seperate e-mails with Royal Mail tracking numbers i've still not received my delivery.
Starting to doubt that it has ever been sent !! Come on Klickstore sort it out, my order is for my 5 year old son !!
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