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Having Trouble With Computer Plz Help
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drako17
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19. March 2008 @ 23:17 |
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I got a evga 780i motherboard, q6600 2.4 Go Stepping Cpu, 2 gb 667 memory, 8800gt 512 factory overclocked to 625, 750 watt power supply.
my problem is that while im watching a movie,show,etc. i get green lines going down on the video and a small box of green lines on the mouse pointer. then the video just shuts off and i have to reboot to get it working again. What can be the cause for this? im tired of having to reboot the system.
video card has latest drivers. i have uninstalled and reinstalled drivers. i've tried underclocking the video card to 600 with same results. i overclocked the cpu to 3.0 not changing the memory what so ever. same thing happens. it happens when everything is set to default. 2.4 cpu and 667 memory. Do i need to contact XFX to replace the card or is it something else? thanks
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AfterDawn Addict
4 product reviews
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20. March 2008 @ 12:59 |
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It's either a faulty graphics card or a dodgy power feed to the graphics card. Which brand is the PSU?
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drako17
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20. March 2008 @ 20:48 |
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ultra. i did alot of reading before i decided to get this one. it has four power connectors for video cards.
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AfterDawn Addict
4 product reviews
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24. March 2008 @ 17:00 |
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Ultra PSUs, whilst supporting impressive specs, are very poorly made. I suggest you have it replaced as a precautionary measure more than anything else. A lot of the reviews speak highly, but many speak very negatively, and as far as I can see, it isn't bad luck - it's bad build quality.
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drako17
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25. March 2008 @ 02:20 |
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i dont think its the power supply. this happens only while im watching something. other than that i can play games for hours with nothing happening.
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AfterDawn Addict
4 product reviews
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25. March 2008 @ 07:13 |
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Given that, I would think it's the graphics card, although I'm surprised it doesn't happen with games even if it was. I still stand by the precautionary measure on the Ultra PSU though.
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drako17
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25. March 2008 @ 09:11 |
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ill take that into consideration. by any chance could it be the memory? cuz after awhile it just shuts off. no sound no video but the computer is still on. like if it fails or something. as far as the video goes. i get green lines. its active for a good 30 secs then everything just freezes and then goes blank.
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AfterDawn Addict
4 product reviews
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25. March 2008 @ 09:14 |
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When video crashes occur, the system often still responds for a short period of time after that point but with no picture - eventually the system cottons on and stops responding itself.
It's odd that the problem is only cause by actual video files, but codecs etc. can't cause crashes that severe. I'd still place it with the graphics card. If it was a memory issue it'd be more likely to happen with games.
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drako17
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25. March 2008 @ 09:41 |
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ive had the card a month today. so i aint sure if im able to return it. unless i have have warrenty with xfx.
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AfterDawn Addict
4 product reviews
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25. March 2008 @ 09:43 |
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XFX will warranty the card for several years - send it back to them.
Do you only get a 30 day retail warranty in the US? In the UK it's 12 months...
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drako17
Member
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25. March 2008 @ 09:48 |
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well from tigerdirect.com. i think its only 30 days. oh i checked the error report and this is what i get.
Product
Windows
Problem
Video hardware error
Date
3/24/2008 3:10 PM
Status
Not Reported
Description
A problem with your video hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Files that help describe the problem
WD-20080321-2355.dmp
sysdata.xml
Version.txt
Extra information about the problem
BCCode: 117
BCP1: FFFFFA8003A194E0
BCP2: FFFFF980042525F0
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 256_1
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drako17
Member
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25. March 2008 @ 09:49 |
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i did some searching around and this aint the only video card with this trouble. im still looking around but cant see to find anything. one person said that he changed the memory sticks and that he hasnt had an issue since. i need a memory upgrade to finish off this comptuer.
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AfterDawn Addict
4 product reviews
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25. March 2008 @ 09:53 |
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says it all really eh?
I'm unfamiliar with warranty legislaton in the US, since I don't live there, but in the UK it's the law for any retailer to offer a 12 month warranty on a product unless it's unreasonable for them to do so (consumable parts for example).
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drako17
Member
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25. March 2008 @ 09:58 |
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i give up im just goin to send it back. hopefully when i get a new one it dont turn out to be the same problem.
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