my pc router is not working correctly plz help

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my pc router is not working correctly plz help

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rex2745

Junior Member

29. June 2008 @ 21:18

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yea i have att internet and my router is the 2wire 2701HG-B gatewway n the problem is dat everytime they call my house phone the wireless connection tends to get disabled for example lets say im playing in my laptop or using the internet etc and i hear my house phone ring then the wireless connection disconnects n i hate this because i kinda get alot of house calls mostly ads it gets annoying because during that time i cant use the internet and this mostly affects my games but plz i would like how to solve this could anybody help?

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krj15489

Senior Member

30. June 2008 @ 00:08

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this is a problem that your service provider should help you with. call att's customer service and they will help you resolve this. also when you post you need to use real english and not text speak.

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ddp

Moderator

30. June 2008 @ 13:36

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if that is a dsl connection thru the telephone line then all your phones should be connected to filters that are connected to the phone jacks. the dsl modem does not get attached to this filter & is plugged directly to the phone jack or the splitter in the phone jack.

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rex2745

Junior Member

30. June 2008 @ 23:46

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its connected the way its supposed to be i double checked but everytime the stupid phone rings it stops working i hate that damn i didnt want to call att

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ddp

Moderator

1. July 2008 @ 16:55

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have you talked to at&t about your problem?

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ID10Teror

Junior Member

2. July 2008 @ 01:16

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few different things could be going on here kinda need more info

1)do you only have one ph jack in your house that you can plug your modem into and get the dsl light to come on or due you have filters for your phones? (filtered or splittered )

2)does your wireless go out or does the dsl light go off on the 2wire or do you just lose wireless connectivity?

also do you have a cordless phone?

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rex2745

Junior Member

2. July 2008 @ 03:32

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No I haven't talked to att I dont really want to call them and to answer the questions

1)yes I got a splitter or filter i got two phones connected and the modem

2)yes I just lose wireless connectivety and a red light starts blinking sometimes out of no where to in the modem and the phones r not cordless

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ddp

Moderator

2. July 2008 @ 15:01

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make certain the modem is not connected to a filter to the phone jack or splitter. all phones have to be connected to a filter to the phone jack.

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ID10Teror

Junior Member

2. July 2008 @ 19:11

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sounds like you may have a bad filter, plug the modem directly into its own jack with NO filter , and make sure both phones have filters on them, if they do, one of them is probaly bad, a red internet light on the 2wire means it doesn't have an ip address, if the dsl light flashes when the phone rings you are dropping sync which causes the int light to go red, until it authenticates again. I would either replace both filters or install them if they are missing. or you can unplug one phone at a time then call your house and see if it drops, if it drops the filter you have on is bad, if not try again with the other phone/filter and see what happens, this should help you identify the bad filter. also I have seen phones that go bad and even with a new filter the same thing happens, it just means bad phone. if you go to 192.168.1.254 (2wire) look around see if you can find your noise margin and attenuation, nm should be 9 or higher attn should be between 5-60, the lower the better on attn, higher the better on NM, remove everything and plug just the modem and see wht the #'s are, then plug stuff back in and check again

gl

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