Nero 8.3.6.0 update crashes; old version worked fine.

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Nero 8.3.6.0 update crashes; old version worked fine.

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GARoss

Newbie

18. November 2008 @ 15:38

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Nero is driving me nuts; I need help fast! I'm getting crashes with both Nero Showtime & Nero Vision that worked perfectly before updating to 8.3.6.0.
When any type of video is played in Showtime it crashes immediately. When video is added to a Vision project & NEXT menu is picked it crashes, too. I?m not sure which version of Nero 8 I was running before but it worked fine.
I like using Nero Vision because I can create & burn AVCHD DVDs that play on my blu-ray player (Panasonic DMP-BD30K. Other AVCHD DVD burning software creates incompatible disc but Vision works.)
Then along comes Nero 8 update 8.3.6.0. Now Nero Vision & Nero Showtime crash without explanation. Once any file format is dropped into the program all seems OK until I go to Next or try to edit the clip, then the program just disappears, without an error window, nothing, just gone. But, this problem is with standard DVDs, too.

Here?s how it reads in Nero8, Visionlog for a AVCHDCompilation;

[08:59:38] NeroVision Log created (Date: 11/18/2008)
[08:59:38] NeroVision Processors: 2 (Intel)
[08:59:38] NeroVision OS: Windows XP Home Edition
[08:59:38] GCCore Detected DirectX Version 9 or higher
[08:59:38] GCCore Detected DirectX Version: 9.0c
[08:59:38] AMCUIBase Loading standard buttons from 'C:\Program Files\Nero\Nero8\Nero Vision\Buttons'...
[08:59:38] AMCDocBase Nero3D interface version is 500
[08:59:38] ExpressUI Running Nero Vision Version: 5.3.9.0
[08:59:38] NeroVision <BDEngine.dll> INFO BD - Running BDEngine FileVersion: 5.5.19.0 ProductVersion: 1.5.5.1
[08:59:38] NeroVision <BDEngine.dll> INFO BD - InitializeEngine: NeroAPIGlue module (8.3.6.0) attached
[08:59:39] NeroVision <BDEngine.dll> INFO BD - Running BDEngine FileVersion: 5.5.19.0 ProductVersion: 1.5.5.1
[08:59:39] NeroVision <BDEngine.dll> INFO BD - InitializeEngine: NeroAPIGlue module (8.3.6.0) attached
[08:59:39] NeroVision <BDEngine.dll> INFO BD - Running BDEngine FileVersion: 5.5.19.0 ProductVersion: 1.5.5.1
[08:59:39] NeroVision <BDEngine.dll> INFO BD - InitializeEngine: NeroAPIGlue module (8.3.6.0) attached
[08:59:47] NeroVision <BDEngine.dll> INFO BD - Running BDEngine FileVersion: 5.5.19.0 ProductVersion: 1.5.5.1
[08:59:47] NeroVision <BDEngine.dll> INFO BD - InitializeEngine: NeroAPIGlue module (8.3.6.0) attached
[08:59:47] NeroVision <BDEngine.dll> INFO BD.AVCHDCompilation - CAVCHDCompilation()
[08:59:47] NeroVision <BDEngine.dll> INFO BD.BDMVCompiltation - CBDMVCompilation()
[08:59:47] NeroVision <BDEngine.dll> INFO BD - Running BDEngine FileVersion: 5.5.19.0 ProductVersion: 1.5.5.1
[08:59:47] NeroVision <BDEngine.dll> INFO BD - InitializeEngine: NeroAPIGlue module (8.3.6.0) attached
[08:59:47] NeroVision <BDEngine.dll> INFO BD - Running BDEngine FileVersion: 5.5.19.0 ProductVersion: 1.5.5.1
[08:59:47] NeroVision <BDEngine.dll> INFO BD - InitializeEngine: NeroAPIGlue module (8.3.6.0) attached
[09:00:03] AMCUIBase Asset created by user: class AVFileAsset
[09:00:03] AMCUIBase - file paths: 1, first = 'j:\DVD A5 Video\AVCHD TEST.m2ts')
[09:00:03] NeroVision <BDEngine.dll> INFO BD.AVCHDCompilation - CAVCHDCompilation()
[09:00:03] NeroVision <BDEngine.dll> INFO BD.BDMVCompiltation - CBDMVCompilation()
[09:00:03] NeroVision Estimate Size
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision |Stream | Seg. | UnComp.| Duration | Size (KB)
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision | 0 | 0 | 1 | 528.56 | 905109
[09:00:03] NeroVision | 1 | 0 | 1 | 528.56 | 12685
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision total data size : 941672673 bytes
[09:00:03] NeroVision multiplexed size : 1165197304 bytes
[09:00:03] NeroVision Estimate Size
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision |Stream | Seg. | UnComp.| Duration | Size (KB)
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision | 0 | 0 | 1 | 0.04 | 1808
[09:00:03] NeroVision | 1 | 0 | 1 | 0.00 | 0
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision total data size : 3702784 bytes
[09:00:03] NeroVision multiplexed size : 4580432 bytes
[09:00:03] NeroVision Estimate Size
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision |Stream | Seg. | UnComp.| Duration | Size (KB)
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision | 0 | 0 | 1 | 528.56 | 311511
[09:00:03] NeroVision | 1 | 0 | 1 | 528.56 | 12685
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision total data size : 333828673 bytes
[09:00:03] NeroVision multiplexed size : 413390380 bytes
[09:00:03] NeroVision Estimate Size
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision |Stream | Seg. | UnComp.| Duration | Size (KB)
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision | 0 | 0 | 1 | 528.56 | 259894
[09:00:03] NeroVision | 1 | 0 | 1 | 528.56 | 12685
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision total data size : 280972673 bytes
[09:00:03] NeroVision multiplexed size : 348015824 bytes
[09:00:03] NeroVision Estimate Size
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision |Stream | Seg. | UnComp.| Duration | Size (KB)
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision | 0 | 0 | 1 | 0.04 | 1808
[09:00:03] NeroVision | 1 | 0 | 1 | 0.00 | 0
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision total data size : 3702784 bytes
[09:00:03] NeroVision multiplexed size : 4580432 bytes
[09:00:03] NeroVision Estimate Size
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision |Stream | Seg. | UnComp.| Duration | Size (KB)
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision | 0 | 0 | 1 | 0.04 | 1808
[09:00:03] NeroVision | 1 | 0 | 1 | 0.00 | 0
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision total data size : 3702784 bytes
[09:00:03] NeroVision multiplexed size : 4580432 bytes
[09:00:03] NeroVision Estimate Size
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision |Stream | Seg. | UnComp.| Duration | Size (KB)
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision | 0 | 0 | 1 | 528.56 | 259894
[09:00:03] NeroVision | 1 | 0 | 1 | 528.56 | 12685
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision total data size : 280972673 bytes
[09:00:03] NeroVision multiplexed size : 348015824 bytes
[09:00:03] NeroVision Estimate Size
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision |Stream | Seg. | UnComp.| Duration | Size (KB)
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision | 0 | 0 | 1 | 528.56 | 1085769
[09:00:03] NeroVision | 1 | 0 | 1 | 528.56 | 12685
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision total data size : 1126668674 bytes
[09:00:03] NeroVision multiplexed size : 1394008156 bytes
[09:00:03] NeroVision Estimate Size
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision |Stream | Seg. | UnComp.| Duration | Size (KB)
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision | 0 | 0 | 1 | 528.56 | 312285
[09:00:03] NeroVision | 1 | 0 | 1 | 528.56 | 12685
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision total data size : 334621513 bytes
[09:00:03] NeroVision multiplexed size : 414370988 bytes
[09:00:03] NeroVision Estimate Size
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision |Stream | Seg. | UnComp.| Duration | Size (KB)
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision | 0 | 0 | 1 | 528.56 | 311511
[09:00:03] NeroVision | 1 | 0 | 1 | 528.56 | 12685
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision total data size : 333828673 bytes
[09:00:03] NeroVision multiplexed size : 413390380 bytes
[09:00:03] NeroVision <BDEngine.dll> INFO BD.AVCHDCompilation - CAVCHDCompilation()
[09:00:03] NeroVision <BDEngine.dll> INFO BD.BDMVCompiltation - CBDMVCompilation()
[09:00:03] NeroVision Estimate Size
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision |Stream | Seg. | UnComp.| Duration | Size (KB)
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision | 0 | 0 | 1 | 528.56 | 311511
[09:00:03] NeroVision | 1 | 0 | 1 | 528.56 | 12685
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision total data size : 333828673 bytes
[09:00:03] NeroVision multiplexed size : 413390380 bytes
[09:00:03] NeroVision Estimate Size
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision |Stream | Seg. | UnComp.| Duration | Size (KB)
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision | 0 | 0 | 1 | 0.04 | 1808
[09:00:03] NeroVision | 1 | 0 | 1 | 0.00 | 0
[09:00:03] NeroVision +-------+------+--------+----------+---------
[09:00:03] NeroVision total data size : 3702784 bytes
[09:00:03] NeroVision multiplexed size : 4580432 bytes
[09:00:03] NeroVision <BDEngine.dll> INFO BD - Running BDEngine FileVersion: 5.5.19.0 ProductVersion: 1.5.5.1
[09:00:03] NeroVision <BDEngine.dll> INFO BD - InitializeEngine: NeroAPIGlue module (8.3.6.0) attached
[09:00:03] NeroVision <BDEngine.dll> INFO BD - Running BDEngine FileVersion: 5.5.19.0 ProductVersion: 1.5.5.1
[09:00:03] NeroVision <BDEngine.dll> INFO BD - InitializeEngine: NeroAPIGlue module (8.3.6.0) attached
[09:00:03] MMTools SourceBuilder: building j:\DVD A5 Video\AVCHD TEST.m2ts video/0
[09:00:03] MMTools SourceBuilder: --- used source filters ---
[09:00:03] MMTools {E436EBB5-524F-11CE-9F53-0020AF0BA770} - File Source (Async.)
[09:00:03] MMTools {1B079345-4571-495B-9208-EE14570E1A2E} - Nero Splitter
[09:00:03] MMTools {F8777E65-5755-4E49-9237-8D98F0C2499F} - Nero Video Decoder
[09:00:03] MMTools SourceBuilder: file type MPEG2 - video
[09:00:03] MMTools --------------------
[09:00:09] MMTools SourceBuilder: building c:\Program Files\Nero\Nero8\Nero Vision\Video\Black.avi audio/0
[09:00:09] MMTools SourceBuilder: failed to build c:\Program Files\Nero\Nero8\Nero Vision\Video\Black.avi audio: 0x8004025d -
[09:00:09] MMTools SourceBuilder: building c:\Program Files\Nero\Nero8\Nero Vision\Video\Black.avi video/0

And here?s one using Mpeg2 SD video;

[15:15:37] NeroVision Log created (Date: 11/18/2008)
[15:15:39] NeroVision Processors: 2 (Intel)
[15:15:39] NeroVision OS: Windows XP Home Edition
[15:15:40] GCCore Detected DirectX Version 9 or higher
[15:15:40] GCCore Detected DirectX Version: 9.0c
[15:15:40] AMCUIBase Loading standard buttons from 'C:\Program Files\Nero\Nero8\Nero Vision\Buttons'...
[15:15:43] AMCDocBase Nero3D interface version is 500
[15:15:44] ExpressUI Running Nero Vision Version: 5.3.9.0
[15:15:46] NeroVision <BDEngine.dll> INFO BD - Running BDEngine FileVersion: 5.5.19.0 ProductVersion: 1.5.5.1
[15:15:46] NeroVision <BDEngine.dll> INFO BD - InitializeEngine: NeroAPIGlue module (8.3.6.0) attached
[15:15:47] NeroVision <BDEngine.dll> INFO BD - Running BDEngine FileVersion: 5.5.19.0 ProductVersion: 1.5.5.1
[15:15:47] NeroVision <BDEngine.dll> INFO BD - InitializeEngine: NeroAPIGlue module (8.3.6.0) attached
[15:15:47] NeroVision <BDEngine.dll> INFO BD - Running BDEngine FileVersion: 5.5.19.0 ProductVersion: 1.5.5.1
[15:15:47] NeroVision <BDEngine.dll> INFO BD - InitializeEngine: NeroAPIGlue module (8.3.6.0) attached
[15:15:51] DVDEngine C:\PROGRAM FILES\NERO\NERO8\NERO VISION\DVDENGINE.DLL
[15:15:51] DVDEngine Product Version: 5.3.2.16, File Version: 5.3.2.16, Interface Version: 4.11.0.1
[15:15:52] DVDEngine C:\PROGRAM FILES\NERO\NERO8\NERO VISION\DVDENGINE.DLL
[15:15:52] DVDEngine Product Version: 5.3.2.16, File Version: 5.3.2.16, Interface Version: 4.11.0.1
[15:15:52] DVDEngine C:\PROGRAM FILES\NERO\NERO8\NERO VISION\DVDENGINE.DLL
[15:15:52] DVDEngine Product Version: 5.3.2.16, File Version: 5.3.2.16, Interface Version: 4.11.0.1
[15:15:52] DVDEngine BEGIN: IDVDEngineManagerImpl - CreateDVDVideoSession
[15:15:52] DVDEngine END: IDVDEngineManagerImpl - CreateDVDVideoSession
[15:15:52] DVDEngine BEGIN: IDVDSessionBaseImpl - RegisterApplicationService
[15:15:52] DVDEngine ..Application service registered...
[15:15:52] DVDEngine END: IDVDSessionBaseImpl - RegisterApplicationService
[15:15:52] DVDEngine BEGIN: IDVDSessionBaseImpl - RegisterApplicationService
[15:15:52] DVDEngine ..Application service registered...
[15:15:52] DVDEngine END: IDVDSessionBaseImpl - RegisterApplicationService
[15:15:56] AMCUIBase Setting 'ENU' as Nero File Dialog language
[15:16:20] AMCUIBase Asset created by user: class AVFileAsset
[15:16:20] AMCUIBase - file paths: 1, first = 'j:\DVD A5 Video\AVCHD SD MC.mpg')
[15:16:20] DVDEngine BEGIN: IDVDSessionBaseImpl - RegisterCallback
[15:16:20] DVDEngine END: IDVDSessionBaseImpl - RegisterCallback
[15:16:20] DVDEngine BEGIN: IDVDVideoSessionImpl - ~IDVDVideoSessionImpl
[15:16:20] DVDEngine END: IDVDVideoSessionImpl - ~IDVDVideoSessionImpl
[15:16:21] DVDEngine C:\PROGRAM FILES\NERO\NERO8\NERO VISION\DVDENGINE.DLL
[15:16:21] DVDEngine Product Version: 5.3.2.16, File Version: 5.3.2.16, Interface Version: 4.11.0.1
[15:16:21] DVDEngine C:\PROGRAM FILES\NERO\NERO8\NERO VISION\DVDENGINE.DLL
[15:16:21] DVDEngine Product Version: 5.3.2.16, File Version: 5.3.2.16, Interface Version: 4.11.0.1
[15:16:21] DVDEngine BEGIN: IDVDEngineManagerImpl - CreateDVDVideoSession
[15:16:21] DVDEngine END: IDVDEngineManagerImpl - CreateDVDVideoSession
[15:16:21] DVDEngine BEGIN: IDVDSessionBaseImpl - RegisterApplicationService
[15:16:21] DVDEngine ..Application service registered...
[15:16:21] DVDEngine END: IDVDSessionBaseImpl - RegisterApplicationService
[15:16:21] DVDEngine BEGIN: IDVDSessionBaseImpl - RegisterApplicationService
[15:16:21] DVDEngine ..Application service registered...
[15:16:21] DVDEngine END: IDVDSessionBaseImpl - RegisterApplicationService
[15:16:21] NeroVision Estimate Size
[15:16:21] NeroVision +-------+------+--------+----------+---------
[15:16:21] NeroVision |Stream | Seg. | UnComp.| Duration | Size (KB)
[15:16:21] NeroVision +-------+------+--------+----------+---------
[15:16:21] NeroVision | 0 | 0 | 1 | 0.04 | 224
[15:16:21] NeroVision | 1 | 0 | 0 | 0.04 | 0
[15:16:21] NeroVision +-------+------+--------+----------+---------
[15:16:21] NeroVision total data size : 458753 bytes
[15:16:21] NeroVision multiplexed size : 475136 bytes
[15:16:21] NeroVision Estimate Size
[15:16:21] NeroVision +-------+------+--------+----------+---------
[15:16:21] NeroVision |Stream | Seg. | UnComp.| Duration | Size (KB)
[15:16:21] NeroVision +-------+------+--------+----------+---------
[15:16:21] NeroVision | 0 | 0 | 1 | 5.00 | 5107
[15:16:21] NeroVision | 1 | 0 | 1 | 5.00 | 120
[15:16:21] NeroVision +-------+------+--------+----------+---------
[15:16:21] NeroVision total data size : 5581632 bytes
[15:16:21] NeroVision multiplexed size : 5734400 bytes
[15:16:21] MMTools SourceBuilder: building j:\DVD A5 Video\AVCHD SD MC.mpg video/0
[15:16:22] MMTools SourceBuilder: --- used source filters ---
[15:16:22] MMTools {E436EBB5-524F-11CE-9F53-0020AF0BA770} - File Source (Async.)
[15:16:22] MMTools {1B079345-4571-495B-9208-EE14570E1A2E} - Nero Splitter
[15:16:22] MMTools {F8777E65-5755-4E49-9237-8D98F0C2499F} - Nero Video Decoder
[15:16:22] MMTools SourceBuilder: file type MPEG2 - video
[15:16:22] MMTools --------------------
[15:16:26] MMTools SourceBuilder: building c:\Program Files\Nero\Nero8\Nero Vision\Video\Black.avi audio/0
[15:16:26] MMTools SourceBuilder: failed to build c:\Program Files\Nero\Nero8\Nero Vision\Video\Black.avi audio: 0x8004025d -
[15:16:26] MMTools SourceBuilder: building c:\Program Files\Nero\Nero8\Nero Vision\Video\Black.avi video/0

They both have this error line;
?MMTools SourceBuilder: failed to build c:\Program Files\Nero\Nero8\Nero Vision\Video\Black.avi audio: 0x8004025d ?? then crash. The crash occurs when picking the ?Next? step button.

I?ve read that MMTools is referring to Windows Movie Maker & there might be a conflict between the two programs. But in Windows Movie Maker/Tools/Options there isn?t any reference to Nero & all filters are unchecked.

Anyway, is there any advice to be found, as Nero Help is useless at best?
All suggestions are appreciated!

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