The reason it is telling you that it's $55.81 to upgrade is because you said you had an OEM version of Nero 6. You have to have bought Nero 6 between Sept.1-Oct.30 from a store which would make it a full retail version.If you have OEM then you cannot upgrade for free.
Howdy all,
I got an email today also saying I will get the serial number for Nero7 tomorrow. Sure wish there site made it easier to see what was going on and easier to get help online.
vmaxdad
You are absolutely right. My "Free UG" worked like a charm. However the method of claiming it (no doubt driven by the interest that hackers take in providing Nero etc free even before the release of the final retail build.
Ron
Hey if you will go to My Nero and check ....you might find your Nero serial for the 7 already posted....just below your 6 number....
got mine in and so far so good...already burned a couple with vision express 4 ....
And I will jump in here also with the same complaint -- except I am finally up and running -- well, almost.
I went from an OEM version to Nero 6 Ultra Edition and just a few days ago, was able to download the upgrade to Nero 7 Ultra Edition (after fooling around on their site for probably 2 hours, at least).
But then the Nero 7 was a trial version. I emailed customer support (they never answer, just the automated response) and I emailed tech support about my problem. One of them must have worked, because a few days later (yesterday I believe), I got an email with a key -- but haven't tried using it yet.
Nero customer service is lousy, awful, worthless, and all the other superlatives you can think of. I emailed them a half dozen times before purchasing the Nero 6 upgrade from my OEM version, trying to confirm I would be eligible for the free upgrade to Nero 7. If it wasn't for my son's allegience to this program AND the existence of this forum, I probably would have given up. Their phone number doesn't/didn't work either.
Let me back up and re-state the above sentence -- I should have just said that "if it wasn't for the existence of this forum, I would not have chosen to purchase the Nero product", period.
Sorry, just ranting/venting -- don't much like those guys and the way they run things.
For some reason I get the immpression that there email support will get a little better in future.....I know its been lousy in past...but i emailed one of the guys on the boards her on afterdawn...and have read quit a few of his threads....and seemslike he is trying to straighten things out...he even gave me a working phone number for the customer service dept...
now i have used my Nero vision express and ran into a bug ..weather its my system or in the proggy...but when you go to add files...I have two hard drives and my down load folder from lime wire wouldnt open let me explain...add files...drop down on top...went to my G drive ..then highlight my share folder then click on open....wont open....but drag the share folder to the top drop down and the folder opens...and then will let me load the video file wanting to burn....
and I am sure going to find others too...as it is a new set up...but hope what i just explained to you gives you a head start on that bug ...if the same for you as me....
just an old highway tramp
---Bill---
in my opion Nero is one of the best for burnning....not sure about all the rest of tha added fluff ...havent explored scout yet ...but the home looks like might be nice...dont know yet
