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oem to nero ultra 6 to nero 7
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vmaxdad
Newbie
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5. November 2005 @ 19:00 _ Link to this message    Send private message to this user   
I bought a new system that had the OEM Nero 6. I researched the upgrade options and saw that they offer a free download of Nero 7 Ultra if I upgraded to the full version of Nero 6 Ultra before Nov. 30th. I purchased my serial # last night and didn't have the serial # until today. I entered the new serial # and went to Nero's site to get the free Nero 7 download and serial #. I go through their steps on the site and it keeps coming up with an upgrade for $55. I have emailed them with no response. There customer service really seems to lack. Does anyone know what hoops I need to jump through to get me "free" upgrade to 7?
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JRoDDz
Newbie
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5. November 2005 @ 19:15 _ Link to this message    Send private message to this user   
You have to register your copy of Nero 6 with them. Then you can request the upgrade to Nero 7.
vmaxdad
Newbie
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5. November 2005 @ 23:02 _ Link to this message    Send private message to this user   
Howdy,
Thanks for the response. I did register, then it bought me to a page saying it was $55.81 for the upgrade to Nero 7. I have tried numerous times. First I go here from clicking Nero.com on the start smart console it takes me to this page: Nero.com/enu/index.html" class="korostus" target="_blank">http://ww2.Nero.com/enu/index.html
I have clicked both "upgrade" and register upgrade takes me here:
Nero.com/nero7/enu/Nero_7_Premium_Upgrade.html" class="korostus" target="_blank">http://www.Nero.com/nero7/enu/Nero_7_Premium_Upgrade.html and click "upgrade now"
That takes me here where I submit the serial number they emailed me:
Nero.com/enu/Upgrade_InfoPage.php" class="korostus" target="_blank">http://www.Nero.com/enu/Upgrade_InfoPage.php
When I click "submit" it gives me this page:
Nero.com/enu/Upgrade_Previous.html?NeroSID=1df727e2080c33dbd1a93ee49cedebb6" class="korostus" target="_blank">http://www.Nero.com/enu/Upgrade_Previous.html?NeroSID=1df727e2080...
It says $51.99 for the upgrade.... no mention of the free serial for Nero 7. Seems misleading.
zebadee
Member
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5. November 2005 @ 23:42 _ Link to this message    Send private message to this user   
Hi,
Have seen similar where Nero 6 was bought on special offer. On trying to upgrade to Nero 7 for free (which was what they were led to believe was an entitlement), the person concerned was told that free upgrade did not apply as their Nero 6 was a special offer & didn't qualify. Suggest you try d/l Nero 7 Demo, running setup & then inserting serial. Good luck.

This message has been edited since posting. Last time this message was edited on 5. November 2005 @ 23:43

vmaxdad
Newbie
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6. November 2005 @ 00:03 _ Link to this message    Send private message to this user   
Howdy,
Thanks... I'll try that. One of the pages listed in my previous post clearly states that the Nero 7 is free with the special online upgrade price to Nero Ultra 6 if made before the end of November.
hopper393
Junior Member
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6. November 2005 @ 00:10 _ Link to this message    Send private message to this user   
have same issue...same sitution and just bought my upgrade on the 19th of oct....down loading the trail ad then useing your serial they sent you for the ultra 6 will not take it out of demo mode...I started trying to email them on the first ...and the only response i recieved was from the on line store..the ones that sent me my downlaodable serial key...and their email was lame...didn't answer my questions...nor explain why the online store said I didnt quilify for the free upgrade...and that i could run the trail version for 30 days...didnt tell me why my purchase of the upgrade to my oem to ultra 6 and the free upgrade that is advertised when you upgrade...
basically a song and dance...and also faxed copies of the email giveing me my serial key plus copies of the invoice...the link in the email when they sent you your key...by the way that fax number is 213-221-2255 in case you want to try that... to be honest I am at the point of going to the bank where credit card was used and fileing fraud on the company Nero...if your not aware most credit cards do have a fraud set up and they do love to get internet fraud ...the way I am seeing it not only was the Nero web site praticeing fraud ..but also false advertiseing on top of that...

what really bits is I like there software....sure hate to have to go back to roxio...been looking for other set ups.....as seriously thinking of stopping payment and turnning the bank lose on a fraud case .....as 6 days with out a response from support@nero.com or the Nero ag and only one from the online store and was a song and dance routine...

just an old highway tramp
---Bill---
vmaxdad
Newbie
_
6. November 2005 @ 00:25 _ Link to this message    Send private message to this user   
Thanks Bill,
Looks like bait and trap to me.... I have always liked Nero too but their lack of responses is making me feel mislead and ripped off. If I don't hear from them by tomorrow I will also file a fraud report with the federal trade commission along with contacting my bank. This stinks!!!
zebadee
Member
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6. November 2005 @ 00:30 _ Link to this message    Send private message to this user   
Hi
Re: Special free upgrade offer
All customers who have purchased a full version (not an OEM version) of Nero 6 Reloaded BETWEEN September 1st, 2005 and November 30th, 2005 for the regular price will receive a free upgrade serial number for Nero 7 Premium
Still does see
Nero.com/nero7/eng/register.html" class="korostus" target="_blank">http://www.Nero.com/nero7/eng/register.html
The only thing to do is take a screenshot & along with reciept email them. There must be legal redress regardless of which country your in.
hopper393
Junior Member
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6. November 2005 @ 00:31 _ Link to this message    Send private message to this user   
it not only read like that to us....I have had a couple old timers around this forum you know the ones labeled addicts...go to the Nero site and go through the motions and read ....and they both tell me that ....that there is no doubt that they way the web site reads we are supose to get the free upgrade....

just an old highway tramp
---Bill---
hopper393
Junior Member
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6. November 2005 @ 00:35 _ Link to this message    Send private message to this user   
Zebadee
there is also a part there that says if you upgrade your oem to the ultra you are also intilted to the Nero 7....

just an old highway tramp
---Bill---
vmaxdad
Newbie
_
6. November 2005 @ 00:41 _ Link to this message    Send private message to this user   
I just copied this from the deceptive page:
Online Customers

Customers who purchased a downloadable serial number from Nero, either at Regular price ($79.99) or at Special Upgrade Price between September 1, 2005 and November 30, 2005 will receive a FREE upgrade serial number for Nero 7 Ultra Edition.*

I used the special upgrade price.
hopper393
Junior Member
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6. November 2005 @ 00:43 _ Link to this message    Send private message to this user   
and here it is straight from Nero...with a link for you to go look yourself

Nero.com/nero7/enu/Nero_7_Premium_Upgrade.html" class="korostus" target="_blank">http://ww2.Nero.com/nero7/enu/Nero_7_Premium_Upgrade.html

Online Customers

Customers who purchased a downloadable serial number from Nero, either at Regular price ($79.99) or at Special Upgrade Price between September 1, 2005 and November 30, 2005 will receive a FREE upgrade serial number for Nero 7 Ultra Edition.*

Customers who purchased a downloadable serial number from Nero either at Regular price $79.99 or at Special Upgrade Price before September 1, 2005 will receive a discount upgrade offer towards Nero 7 Ultra Edition.*

now wouldn't upgradeing your oem be that special upgrade price....

just an old highway tramp
---Bill---
hopper393
Junior Member
_
6. November 2005 @ 00:47 _ Link to this message    Send private message to this user   
oops got that link in there wrounge

been a long night......

Nero.com/nero7/enu/Nero_7_Premium_Upgrade.html" class="korostus" target="_blank">http://ww2.Nero.com/nero7/enu/Nero_7_Premium_Upgrade.html

just an old highway tramp
---Bill---
hopper393
Junior Member
_
6. November 2005 @ 00:51 _ Link to this message    Send private message to this user   
try one more time

Nero.com/nero6/enu/Nero_7_Premium_Upgrade.html" class="korostus" target="_blank">http://ww2.Nero.com/nero6/enu/Nero_7_Premium_Upgrade.html

what i noticed about the other links is if youll copy and paste all then go you will hit thwe first page then drop the drop down on your address bar and bring up the next one it will put you on the page...

just an old highway tramp
---Bill---
vmaxdad
Newbie
_
6. November 2005 @ 00:54 _ Link to this message    Send private message to this user   
Yup Bill... that's the way it was with me. There was an icon on my desktop that said online upgrade that disappeared after I upgraded too.
hopper393
Junior Member
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6. November 2005 @ 01:02 _ Link to this message    Send private message to this user   
thing i am trying righ now is to get it copied on a printer....but even went to landscape and that is even cutting ofsome of the lines on the right side of the page....dont want them changing up the web page on me so they can claim something else was on the page ....

just an old highway tramp
---Bill---
vmaxdad
Newbie
_
6. November 2005 @ 17:31 _ Link to this message    Send private message to this user   
I was wondering if the PrtScrnSysRq key would help copy the page... I am not very experienced and have no clue.... anyone out there know a way to copy a webpage to save for reference? I still haven't heard a word from Nero. Also when I go to the page where it asks for an upload of the invoice it says denied or something like that. wuta hassle.... I d/l Nero 7 trial and the serial I bought doesn't work with it either.... it was worth a try anyway. I'm bummin' over this.
hopper393
Junior Member
_
6. November 2005 @ 17:44 _ Link to this message    Send private message to this user   
I still havent heard anything either....and like you don't know how to take a screen shot....although I did get it on a printed page...plus off my tool bar on explorer got a save as....unplugged from the dsl to make sure it was in file and not a jump link....but the thing there it copied all the print as it is on the page...just not any of the graphics....just text.....so yea wish someone would step up in here and give us a little help on learning to take a full screen shot of a web page......

just an old highway tramp
----Bill---
ronmcd
Newbie
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7. November 2005 @ 00:03 _ Link to this message    Send private message to this user   
You will all be happy to know that my Nero User page today showed a change of status to my application for the free ug that we have been waithing for.
My status now reads:" You will receive your serial number per e-mail at November 10th "
Chec your Nero user page for the news Good / bad
Ron
hopper393
Junior Member
_
7. November 2005 @ 01:21 _ Link to this message    Send private message to this user   
Thanks fr the tip....but my Nero page only changed to open ...but atleast its not saying denied.....but i did get an email saying that they will be mailing the serials out on the 10th...for people with the full versions....

Dear valued customer,

thank you for your E-Mail.

All customers who have purchased a full version (not an OEM version) of
Nero 6 BETWEEN September 1st, 2005 and November 30th, 2005 for the
regular price will receive a free upgrade serial number for Nero 7 Premium.
Please register your Nero version on our website www.Nero.com in order
to receive your free Nero 7 upgrade serial number.

All customers who own a previous version of Nero or Nero 6 will get a
special upgrade offer for Nero 7.

We had to fix a date and it´s not possible to make any exceptions.
Thank you for your understanding.
The Nero 7 upgrade serial number can be purchased in our webshop
www.Nero.com from 2nd of November.

Should you have any other request, please don't hesitate to contact us
again.

Best regards,

Jasmina Post
Webshop

Nero AG
Im Stoeckmaedle 18
76307 Karlsbad
Germany
Fax : ++49 (0)7248 928 499
Nero.com" class="korostus" target="_blank">http://www.Nero.com

so looks like that maybe they are.... going to do what they supose to do....finaly

just an old highway tramp
---Bill---
hopper393
Junior Member
_
7. November 2005 @ 04:58 _ Link to this message    Send private message to this user   
Just wanted to let you know MY Nero web page just changed to approved ....email serial on the 10th......

just an old highway tramp
---Bill---
don259
Newbie
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8. November 2005 @ 14:49 _ Link to this message    Send private message to this user   
Reference the upgrade for Nero 7. if you hav already Register your version of Nero 6. Log-in using the username and pasword you created during the registration setup. you will have a message telling you when you will recieve your serial number for Nero 7. In my case I was told 10 Nov 05. Checked today and it was there. Copy and pasted the serial number. Nero 7 Demo is now Nero 7 Ultra. You should also get an e-mail with the serial number. I also sent them a e-mail as most of you have requesting the serial number and 24 hours later, the 10 Nov date was there. It worked for me. Good Luck.
johnodd4
Suspended permanently
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8. November 2005 @ 18:01 _ Link to this message    Send private message to this user   
the upgrade is no longer free im sorry to say

due to hackers using illegal versions of Nero 7 with illegal keys you are now required to pay for the update
hopper393
Junior Member
_
8. November 2005 @ 19:02 _ Link to this message    Send private message to this user   
okay but your not quit clear....and I recieved an email today saying that my upgrade to ultra for an oem version and I will get my serial on the 10th.......would you explain a little better...as to weather what your talking about concerns the ones already approved or the ones that aren't....

just an old highway tramp
---Bill---
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ronmcd
Newbie
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8. November 2005 @ 22:19 _ Link to this message    Send private message to this user   
My U/G serial number from Nero 6.6 to 7.0 has appeared during this day Nov 9 (Eastern Australia). This takes the form of the number appearing on the user page (password protected). I inserted the number into SmartStart an all systems are go!
It seems that the 10 th occurs earlier in Aus than in Germany.
Ron
 
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