I didn't call, did an online chat, and mainly because it was taking a long time for that computer to boot up. More than 5 minutes for everything to load, and then when I would try to open programs or internet explorer, or just files and stuff, they would open very slowly. I use that computer for work and it running so slow was very inconvenient, and annoying because it isn't even a year old yet.
It is running much better, booting up quickly and opening files quickly. I am still getting IE popups, full webpages and boxes that say things like "NOTICE: If your computer is infected you could suffer data loss....etc." wanting me to install AntiSpyware Suite. But other than that everything seems to be much better. And I really appreciate your help.
We also have two entries in the last HJK log which do not to have any available data to diagnose. However, they both look suspicious. Do you know what this 023 entry is?
O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program
I've been able to remove this 09 entry in the past by booting into safe mode and fixing it with HJK. However, you did try to fix this one earlier in safe mode and it's still present?
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
Either, one of the above entries could surely be the source of your pop-ups. If you don't know what the 023 entry is, we will remove it.
Finally, in regard to your touchpad scroll issue, this could be the result of infections. Once we get rid of the remaining threats, then if the scroll function still doesn't work. The driver may need to be replaced.
So far, we fixed a few entries with HJK. A few more with SDfix.
