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PHILIPS DVD+-RW DVD8631
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ora11
Suspended due to non-functional email address
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19. July 2005 @ 13:53 |
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Thanks for the advice about PHILIPS DVD+-RW DVD8631 which came with Dell Dimension 8400, It wont't burn & ejected the disk and gave error.
I have contacted wtih Dell Tech Supp. online(its quicker than waiting on the phone. First, they sent me same Phillips drive for replacement, it has same problem.Finally, they sent me a NEC-3450A and its working fine now. just installed new NEC drive and that it...
Dell support tried to have me reinstalled OS, but I refused to do, and I said if you want me do it,I will ship this computer back to you...
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Junior Member
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19. July 2005 @ 17:30 |
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Good for you. Always stand your ground.
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snotragg
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22. July 2005 @ 23:38 |
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I dont know what you guys did wrong, i got my dell 4700 back in march, and it came with the philips 8631, i havn't had a problem with it at all, i have my lots of dvds of music videos that i have downloaded useing sonic my dvd, they all worked great, and just last week i started making Backups of dvds i Buy useing a program i bought at Staples called 123 copy dvd, it compresses dual layer dvds and makes them fit on single layer disks, ive made more than 20 copies without a problem, maybe the drives you guys got were defective or something.
This message has been edited since posting. Last time this message was edited on 24. July 2005 @ 01:36
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Senior Member
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23. July 2005 @ 04:27 |
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Hi snotragg,
In a few words:
There was a bad batch of drives done.
I bought my Dimension 8400 in Jan 2005 and I had one of them.
Trust me, it was the drive, mine and all 100,000 others ones :) :)
I now have the NEC-3450a and I am 100% happy.
Not long after that, seems a new batch came out and they seems to be no problems with those drives now.
So you are one of the lucky ones.
I had to argue 2 hours with Dell Support to get this drive replaced and NOT with an other Philips DVD8631.
Search the forums, you will see several of us were stuck with a totaly useless drive !
I will not go in more details, as I will get upset again :)
VSO Software Golden Membership Proud Owner / VSO Software Beta Tester
This message has been edited since posting. Last time this message was edited on 23. July 2005 @ 04:28
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Junior Member
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23. July 2005 @ 08:57 |
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I just want to say that I have not had a problem with my Philips DVD8631 drive. The only change I made to it was a firmware upgrade. But I plan to use it alot because my Dell 8400 still has 7 months on it warranty. If its gonna break it needs to do it in the next 7 months.
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bcope16
Newbie
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26. July 2005 @ 17:04 |
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I've had my computer for a few months now, and burned a crap load of DVD's. A full spindle (50) and I've been working on a project where i'm doing some home videos on DVD (Cyber Mole -- http://www.cmgamingcomplex.com ) So, I did what I thought was best and bought what I have read to be the best/universal discs on the market: Taiyo Yuden 8x DVD-R
I then tried to burn some copies on them, and all I was able to do was create a bunch of coasters. Very disconcerting, since I had just bought a 100 spindle for production. Found this thread and read up on things. (I went back and checked and it appears that I can burn just find on DVD+R)
So, I went to: support.dell.com and if you click on your systems and peripherals, and enter in your order #, or find it with the search, it will tell you all about your set up.
Click back on the my systems and peripherals after it's added, and click on the "resources" tag.
There will be a column for "Downloads" - Under it, click on "view"
Click, "Find Downloads"
Click, "Removable Media Storage Devices"
You'll see the drive down below that.
Download the new firmware to your desktop
Now, that's if you want the new version. I'm not saying it will actually work. I'm trying my second disc now. The first disc did NOT burn correctly at 8x speed, so i'm trying 2.4x.
I'll let you know how that goes.
This message has been edited since posting. Last time this message was edited on 26. July 2005 @ 17:04
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snotragg
Suspended due to non-functional email address
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26. July 2005 @ 22:24 |
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I was wondering if someone can help me out with something, I dont know what i did, i think maybe i erased something i shouldnt have but my comp doesnt know that the drives are there, I have tried restore points but i had just deleted all but the latest one, I click on the drives under device manager and this is what is says, .............(Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
Click Troubleshoot to start the troubleshooter for this device.)
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dagget34
Newbie
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3. August 2005 @ 13:06 |
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I have just got finished with Dell chat and I am really impressed. They are sending me the NEC drive,plus my $50 rebate that they tried to denie me. These guys really rock.
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ddp
Moderator
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3. August 2005 @ 13:57 |
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markf505
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3. August 2005 @ 21:48 |
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My primary drive in my 5 month old Dell, Philips DVD+RW DVD8631, is dead. The green light comes on foe about 8 seconds after I insert a disk, then goes out. Windows Media Player says there is no disk in drive. I did all that was recommended by Dell and Microsoft on their sites. I cannot burn or play CDs or DVDs, play games, run software disks, etc. At a computer store I described my symptoms and was told I needed a new drive. This is the first time I've had one bite the dust. I've e-mailed Dell twice in three days, but, I've yet to hear from them. If my PC is under warranty, they must make things right, as a drive is indespensible. Right? Mark.
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bisja
Newbie
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4. August 2005 @ 07:41 |
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Hello. Does anybody have an answer to this problem.
My F.Siemens PC running XP has a Philips 8631 DVD running 2x16 FW .
I would like to get rid of the Region settings and make i Region free.
I've seen FW from BenQx B7VP may solve this problem. However the FW loader program rejects to upgrade the DVD drive saying it is wrong FW version.
Cheers, Newbie
Christian H-J
(Oslo, Norway)
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ddp
Moderator
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4. August 2005 @ 08:59 |
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markf505, if still under warranty than yes they have to replace the drive. do a search about your drive to see if it is a common problem or not because if a common problem with that drive you could ask them to replace with another brand drive.
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dagget34
Newbie
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4. August 2005 @ 18:47 |
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They just sent my replacement. Its another Philips drive but the model number and manufacture dates are different. This was made June 2005, the old one was Jan 2005. The model number is 8701 instead of 8631. It seems to be a better drive all around so far.
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Moderator
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4. August 2005 @ 22:30 |
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Main PC ~ Intel C2Q Q6600 (G0 Stepping)/Gigabyte GA-EP45-DS3/2GB Crucial Ballistix PC2-8500/Zalman CNPS9700/Antec 900/Corsair HX 620W
Network ~ DD-WRT ~ 2node WDS-WPA2/AES ~ Buffalo WHR-G54S. 3node WPA2/AES ~ WRT54GS v6 (inc. WEP BSSID), WRT54G v2, WRT54G2 v1. *** Forum Rules *** |
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knuck72
Newbie
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5. August 2005 @ 15:24 |
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Just thought I'd add my two cents, bought a dimension 8400 with the dreaded 8631 in april and it crapped out on me about a week ago.
I did as someone suggested and emailed there support line thing (instead of phoning) and they replaced it without much bother two days ago, with an NEC-3450a :).
I just mentioned that I'd heard a lot of bad stuff about the philips drive and that seems to have worked, now i just hope this nec drive is the sauce.
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Senior Member
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5. August 2005 @ 17:35 |
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Hi there,
I also received the NEC-3450a after arguing like 3 hours on the phone.
Anyway, this NEC drive is 100% and I am very happy with it !
VSO Software Golden Membership Proud Owner / VSO Software Beta Tester
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markf505
Suspended due to non-functional email address
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5. August 2005 @ 22:35 |
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I spent a friutless and frustrating hour hour or so on the phone with dell support. The connection must habe been bad because i couldn't understand what the guy on the other end was saying? Maybe it was a language problem? Or, support was in another country. If I don't get an e-maolm from Dell by Monday, I may have to try again. I can't believe that it's taking so long. Other people say that Dell support is quick and efficient, and thwey have absolutly no problem getting a new drive. In all my years of PCs, I've never had a drive go dead, and I feel totally lost without one. And, considering the cost, I think Dell should replace it as my computer is still under warranty. Would sending them a letter (snailmail) do any good? markf505
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ddp
Moderator
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6. August 2005 @ 07:48 |
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can try it as this way you have tried the 3 methods of contact, email, snail mail & telephone. only 1 left is fax
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Moderator
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9. August 2005 @ 01:26 |
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Main PC ~ Intel C2Q Q6600 (G0 Stepping)/Gigabyte GA-EP45-DS3/2GB Crucial Ballistix PC2-8500/Zalman CNPS9700/Antec 900/Corsair HX 620W
Network ~ DD-WRT ~ 2node WDS-WPA2/AES ~ Buffalo WHR-G54S. 3node WPA2/AES ~ WRT54GS v6 (inc. WEP BSSID), WRT54G v2, WRT54G2 v1. *** Forum Rules ***
This message has been edited since posting. Last time this message was edited on 9. August 2005 @ 03:36
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markf505
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9. August 2005 @ 21:43 |
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I got a package from Dell today. But, I sticker on the outside said "refurbished". Inside was a Philips DVD+RW DVD8631 drive. Could it be one of the drives from early 2005 that we are complaining about? I hope I didn't get another bad drive. A return label was enclosed, so if it doesn't work, I'll send it back. I was on Dell Chat a number of times, doing the same troubleshooting steps over and over. Finally, I insisted on a NEC drive. Could I send it back and insist again on an NEC? Or, wait and see how this one performs? Mark
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ddp
Moderator
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10. August 2005 @ 08:43 |
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they might not accept the new 1 back til there is a problem or they might depending on how loud you are talking to them. should have insisted a nec before they sent you this 1
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ManyHands
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11. August 2005 @ 12:48 |
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I had same trouble, there is a fix you can download from DELL website its called DW CD21, had no trouble since.
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markf505
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11. August 2005 @ 17:27 |
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As I said, I insisted on an NEC. I said I had read some bad things about the Philips 8631 and that Dell should know by now that the drive is less than reliable. Even Philips doesn't support it on their own site. But, I was told that the 8631 was their preferred drive. Still I asked for an NEC over a Philips, but, that's what they sent me. Maybe it's because I seemed unhappy about doing the exact same troubleshooting steps over and over and over that I knew wouldn't work. Anyway, I have someone coming over to install my replacement drive. We'll see how that goes. I've sent an e-mail to Dell asking about this, asking about their policy on refurbished items. Are they really as good as new? Can I return it and ask for a brand new drive, such as an NEC?. Maybe they will respond, maybe not. This has been my first encounter with Dell Support, as this is my first Dell computer. I didn't see the sticker on the bottom of the package that said "refurbished" at first. Since this is my one and only drive, it's hard not having one. I've owned PCs before, but, I've never had a disk drive fail. After buying a $900 computer, I'd expect the drive to last longer than 4 1/2 months. Mark.
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bcope16
Newbie
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12. August 2005 @ 06:36 |
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So, after updating the firmware, I still can't burn on DVD-Rs. Now it seems like some of my programs can't even burn on DVD+Rs without making coasters. So, I finally put in a support ticket to dell, specifying that I did NOT want another phillips replacement.
They sent out a tech guy, and low and behold, what did he have. That's right, a phillips dvd. same model. He laughed about dell and all the problems he was having to fix of theirs. So he put it in, and I tried it out, and it still didn't work.
He told me I should just get an NEC burner.
So, now I've sent another support request in to dell to do just that. Let's see if something happens.
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ddp
Moderator
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12. August 2005 @ 07:58 |
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me thinks the left hand doesn't know what the right hand is doing about the drives
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