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DON'T be conned into BUYing from Model-gadget/KlickStore.com; EMAILs and/or FOUL LANGUAGE = BAN
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scarlett3
Newbie
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2. February 2009 @ 12:02 |
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I ordered 20th jan, email said dispatch next day, still nothing and no reply to emails. Getting worried now, Has anyone recieved anything recently?
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tidytrev
Newbie
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2. February 2009 @ 12:19 |
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can anybody recomend any good sites if i see nothing of my card, there is someone selling them in a local shop but he's asking £40 :C
i was really looking forward to getting my card and now seeing this thread is a bit of a downer as i have just bought the ds and nothing to play :C
the sad thing about this is the guy who runs the site is that he;s only hurting himself by not keeping up customer service and could be making alot more money by delivering on time and keeping people up to date!
i have a few ppl who id like to buy an r4 for but im not going to be using his site if i dont trust it will be here on time or at all
This message has been edited since posting. Last time this message was edited on 2. February 2009 @ 12:32
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AfterDawn Addict
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2. February 2009 @ 12:43 |
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OK, I'm just an "ignorant Yank from across the pond".
Why is ANYONE still buying from these guys when their service is (anecdotally) spotty at best???????
At least one seller that is accessible to people in the UK has been discussed as an alternative serveral times in this forum.
Why do you people insist on torturing yourselves???
To the last poster that's thinking about buying R4s, do you read any other posts in this forum?? Are you just trying to add to your misery by buying carts that are "out of support"??
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angie27
Newbie
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2. February 2009 @ 14:06 |
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To those asking if anyone has received any goods recently, I still haven't received my goods which were ordered 22nd December. Had all the emails stating it was dispatched, then one stating it had been returned to them due to incomplete address and yet another stating it had been 'closed', yet still no goods. Wish I lived a bit closer to him!
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MPatto
Junior Member
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2. February 2009 @ 14:23 |
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Tidytrev, I use dealextreme for my DSTT cards, they deal in dollars so the price is always relient on the pound against the dollar, then I pay with paypal and they seem to give you 6 cents less than the exchange rate, if you buy 3+ they will drop the price abit more (tick Bulkrate at checkout), my order that is on its way now I got DSTT +2gb Microsd (always been Sandisk) for £7.75 delivered free from Hong Kong.
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Junior Member
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2. February 2009 @ 16:34 |
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Listen guys go to pc jerry he will not let you down and only go to klickstore as was stuck,,, his service and product ace do google on him look at his site and whats more he takes paypal,,, ive bought loads off him always come in good time once i bought and they were out of stock he mailed me and refunded with option of first refusal when come in stock....dont take my word he lets you post like this on his actual site good or bad.......
as to i should use english more? i am scotish pal and as such take pleasure in butchering the english language with my dulcet scotish tones lol lol joke naw just lazy typer .
this posyt growing and i cant add anything new or more as ive said my piece got 10 cards in end all working and all low quality tat guys only gave in as i was going to his door.....his missus on phone liar and tells you what you wanna hear with her porno toned voice lol out of here check out pc jerry and maybe someone can post here about him, or ill do you a card with 460 games and 4gb card for £35 lol
mr nobody
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tidytrev
Newbie
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2. February 2009 @ 19:34 |
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double dd, what number did you get through to him on?
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Junior Member
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2. February 2009 @ 19:48 |
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okay listen guys lot of people saying this and that, ive been at this ages and best card is the r4sdhc yes its fake but has newer firmware than any of them bar say acekard but there expensive lol, r4sdhc are not r4 and when issues happened with titles like my sims and the hulk ect would not load they were first to fix, support is superb,, r4 v2 are dying a death though with no new firmware in ages and only take up to 2gb.....if you get an r4 card and it can take more than 2gb then its fake and runs on the r4sdhc kernel which is 1.25 the r4 v2 is on 1.8 and loads games wont load with there out dated firmware.....i do have program that lets you patch firmware to work from other kards but bit beyond average punter who wanna bang card in and play......for price quality and support the r4sdhc rocks ive sold 100s no complaints. Dont waste cash trust me i aint selling you anything or trying just helping,,,r4sdhc are best at moment or are as good as also you get the usb reader and case with it....unfortunatley pcjerry always sold out lol and making it harder for myself posting this here lol but all you will ever need and m3 firmware can be patched for use on them as well and visa versa :)
as to person asking for number theres one posted on here already the 02 number,,,also someone realy wanna tell paypal he using there logo on his site even though he is banned from paypal ;)
mr nobody
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coupz
Newbie
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3. February 2009 @ 03:50 |
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Tidytrev try this number, I got straight through. I think they tell everybody that their item was despatched and returned to them as it was unable to be delivered. In my case that was a lot of rubbish and there was no time for this to have happened and post office always leave card if no one is in. Anyway I got a refund and I would suggest you do the same.
02088732310
Good luck
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etrader02
Newbie
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3. February 2009 @ 05:49 |
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www.klickstore.com are theifs nothing but lowlife criminals
ive paid my money well over a month ago so has a few of my friends and none of us have recieved our goods. we have emailed literally dozens of times and never received a single reply.
all i have to say about KLICKSTORE.COM is DON'T buy from them avoid them like the plague
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etrader02
Newbie
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3. February 2009 @ 05:56 |
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just to echo others dont buy from www.klickstore.com they are theifs robbed me and a few of my mates and never reply to emails
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silass
Newbie
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3. February 2009 @ 06:02 |
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Ordered on the 12th of Jan and never recieved my item, Royal Mail have a signature and say its been delivered..... however they have not delivered it to me! or anyone in this building.
Re-ordered which I recieved fine 2 days later with no problem and submitted a ticket asking for a refund for my initial order..... 3 weeks have passed and I've had no response.... so I just called the number above.
The guy struggled to both understand and speak english and when I explained this to him he said that Royal Mail have done there job, so how can we claim this, I re-iterated that I HAVE NOT recieved my item and had to re-order, he said he'd speak to Royal Mail and get back to me..... if they cannot help he will have to speak to his boss (who he said returns next week)
Now I'm going to wait for a phone call back but I'm not holding my breath..... but suppose they refuse to give me a refund, how do I take this further? I've looked on the trading standards website to find little information, would this have to go to the small claims court costing me even more money?
These people are jokers with a massive lack of understanding in consumer/customer rights..... any other company would issue a refund immediately and take this up with Royal mail.
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Worthing
Newbie
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3. February 2009 @ 06:08 |
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I dont normally do anything other than read forums but thought I better let you all know what has just happened to me re Model-Gadget.
I phoned on the latest number provided by other poster and an eastern european chap answers phone. Give him my order number and he confirms never sent. I ask if they actually have R4's in stock and he says yes - but they dont have the peripherals that they send...usb memory stick convertor etc. I told him I am not interested in all of the extras I just want the R4's. He then says he will post today followed by little printer noise (it's like a radio play) which he claims is my address label.
I told him that the bad press they are getting on various forums must be losing them a fortune. Again he promises despatch of R4's today.
I only used them because my brother recommended and he has had loads from them without mishap.
Fingers crossed I get them tomorrow or next day - I will update accordingly.
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pbolty
Suspended due to non-functional email address
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3. February 2009 @ 07:27 |
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i ordered 4 of the R4DS V2 Cards on the 25/01/2009 and have received nothing as yet, just spoke to a man on this number 02088732310, and he went through my order ref and apologised for the delay which was down to two things, 1:they have been on shutdown for 2 weeks and 2:when the last batch of r4ds cards arrived from suppliers they did not have the USB adapters in the boxes, i told him i did not need them so he has sent the four cards out to me today with a delivery by this friday at the latest, i must say i have purchased over 10 cards from klickstore over the last 3 months and this is the first time i have had a problem so i am willing to give them the benefit of the doubt considering he offered myself a full refund this morning, hope this helps people
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klickstor
Suspended due to non-functional email address
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3. February 2009 @ 08:13 |
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Dear Customers,
First of all, we would like to apologize for the delays and the inconvenience caused with your orders.
We do understand that you might feel a bit disappointed that you paid for yyour items and you have not received your orders...or we have not promtly replied to your e-mails.
We got problems due to shipping delay from our manufacturer and we truly were expected our stock to arrived a while ago.
As one of the customer wrote earlier - we got a stock but we missing the USB adapters which should arrived any time.
I am trying to replay as many e-mails as I can, but it will take some time. Please be patient and we will sort everything out.
On the other end, I believe we have huge numbers of happy and satisfied customers...
and it was always our policy to provide a great customer service, unfortunately we did not get everything right, but I believe we have learnt from our mistakes.
Thank you for your custom.
Kind regards,
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proff999
Newbie
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3. February 2009 @ 08:23 |
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On the other end, I believe we have huge numbers of happy and satisfied customers...
and it was always our policy to provide a great customer service, unfortunately we did not get everything right, but I believe we have learnt from our mistakes.
He's got to be joking about the huge number of happy and satisfied customers right? As for learning from your mistakes nothing could be further from the truth. This has to be one of the longest forum threads in history! It always seems to me that it's the customers doing all the work in getting their order fulfilled and not you as the seller.
Do you offer financial compensation for costs incurred by customers while trying to get you to deliver goods that they have paid for?
You need putting out of business mate,fact!
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Junior Member
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3. February 2009 @ 08:27 |
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Learned from your mistakes??? was that the first time the last time or this time? what about all the lies you told everybody does this square that away? what about the substandard ones you did send out that are labeled wrong? what about the fact you still got item and always had item marked in stock and ship same day when this is never going to happen?
this is not a country or indeed a world full of idiots and most of us all heard before some like me heard few times from you alone....you want respect do what it says on the tin pal no excuses no lies no false promises,,,,had i recieved constant contact and honest sorry is not in stock waiting on shipment should be here anyday prob would have waited and not posted here....but you patter was like water mate and seen through your lies right from off even on phone porn lady was telling pokys saying was shipped checked with post office after i recieved and guess what was not shipped till after call........lies = no punters and posts like this we are a nation online and getting fed up of people taking us forgranted or for a ride this is why great places like afterdawn bring us together as many voices together gather strength and weight to weild a decisive blow to the shifty and shady wrong doers.....as it stands people are only finding there way here after problemes but give time and word of mouth this will grow and only matter of time till you mess wrong person about....dont advertise for sale what you aint got in hand and you cant go wrong can you simple.......the money you take up front is not yours and never will be till you get stock and send out to punter so why take? just wait you will snowball but you trying to be greedy and rob peter to pay paul and in end lossed sales will cancel any gains from this practise just a thought thats all
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klickstor
Suspended due to non-functional email address
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3. February 2009 @ 09:05 |
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Dear customers,
I used to work for this company about one year ago(I left) but I
was asked to help and sort problems out. I have started yesterday...
And one of the first thing was that I did write on this forum.
I do understand all your concerns.
What we are going to: sort out all outstanding orders and
all enquires.
We will not 'offer financial compensation for costs incurred by customers while trying to get you to deliver goods that they have paid for?' as profff999 worte but we will do our best to solve everything outstanding.
Also I believe, so many companies and people will choose to run away from the problems but we have decided to stay.
I will repeat my previous statement: we have huge numbers of happy and satisfied customers...
Kind regards,
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pbolty
Suspended due to non-functional email address
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3. February 2009 @ 10:52 |
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Look everyone, lets give them a chance, i phoned this morning, got through straight away, 1 hour later i get e-mail with royal mail consignment number,(which checks out)
every one in this world deserves a second chance, like i said earlier ordered off klickstore previously with no problems, yes there are problems with their communication to us customers but at least today i cant fault them,
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Moderator
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3. February 2009 @ 11:24 |
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Just my 2 cents but this thread alone has been going on since 11/07. There was at one point at other sites threads even older dealing with the same stuff - so this has been going on for some time with them.
I do NOT think Model-Gadget/Klickstore or any other name they go by has learned their lesson. If they did it would have happened in 2007 and we would not being seeing the same complaints. I mean how many chances can you give a company with a long history of poor customer service and the inability to delivery. No problem taking the money though.
I think they suffer from poor management - plain & simple.
I may be across the pond but my advice is still the same - stay away from them.
I really do though hope that they come through for all.
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deemonch
Newbie
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3. February 2009 @ 11:28 |
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Hi im new to posting here, but have been following this thread after ordering 9 days ago not noticing the away on holiday notice on klickstore. This im sure was not there when i ordered but anyway, i have been fuming over this, but i have just rang the number and spoke to someone who was very helpful, went through my order number and said was being dispatched today so hopefully i should get my card tomorrow. Fingers crossed.
Another worry i have tho DD, i was under the impression that the r4ds V2 was an up to date card able to play most all games, have i been missinformed then. Are you able to get firmware fr it to allow playing of current crop of backups and hmebrew, my daughter will be gutted if not LOL!!!
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deemonch
Newbie
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3. February 2009 @ 11:40 |
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have just received email with a royal mail tracking number also so things are looking good i think
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craggsy12
Junior Member
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3. February 2009 @ 14:02 |
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re last post you must be one of the lucky ones
i ordered 25th jan supposed to have dispatched 26th still waiting get an email today to say no stock but expecting more, have asked for a refund
i wonder how long that will take
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tidytrev
Newbie
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3. February 2009 @ 16:10 |
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klick store if your reading this can you check my order please, are you in stock or are you sending out old orders?
iv not had any contact from you regarding my order or telling me the status of it
This message has been edited since posting. Last time this message was edited on 3. February 2009 @ 16:11
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cazzabee
Newbie
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3. February 2009 @ 16:21 |
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Here's another customer who ordered on 23rd January and still has not received their goods. Although it does say on the site that they were despatched 26/1/09, I don't think so!!! So far 3 tickets sent to their ticket centre thingy...no actual response...can you see a trend developing here? Also sent an e-mail to the hotmail account listed on here. WIll try calling the phone number tomorrow and see if the story holds up. I do require the usb adaptors as these are for colleagues at work. If i'm not satisfied then I think a trip downstairs to the Trading Standards office is in order. Ahhh the joys of working for the local council and having access to these people whenever I need them has it's advantages at times.
Although I will say on a positive note, that I have ordered from Klickstore in the past, as have a few of my colleagues, and we have always received our goods quite quickly and without problem.
It's the lack of communication and basic lies on your account that is really getting to me. Get it sorted Klickstore....take some advice from the people who pay your wages. I worked from 8am to 8pm tonight sorting out customers problems?? Do you do the same?? Oh and in case the guy/woman that has replied to this thread reads it again then my Order No is: 27840 and I need to know despatch date etc??
This message has been edited since posting. Last time this message was edited on 3. February 2009 @ 16:33
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