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DON'T be conned into BUYing from Model-gadget/KlickStore.com; EMAILs and/or FOUL LANGUAGE = BAN
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craggsy12
Junior Member
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3. February 2009 @ 17:30 |
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whats really peeing me off is that according to the site the cards i ordered are STILLshowing as available for imediate dispatch
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tidytrev
Newbie
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3. February 2009 @ 18:21 |
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my order number is #28514 if you could get back to me with my status please, does anyone know if that was klick stores actual responce or not just someone with a fake account?
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angie27
Newbie
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3. February 2009 @ 18:43 |
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Don't hold out much hope for any of you receiving your goods. I ordered mine in December and still haven't received them. To Klickstore, if you can find the time to write on this forum, then how come you can't reply to my emails???
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silass
Newbie
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4. February 2009 @ 03:40 |
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Ok I recieved a call back this morning stating they had spoken to Royal Mail and were going to submit a claim, however they were asking me for the World Pay transaction ID.....as they recieve so many orders they cannot find it. I said I was at work and cannot get it and I dont even know if I saved the email in the first place...... the guy said he's check and get back to me.
He did...... and he's saying he still cannot trace it and has now placed the buck on me to provide HIM with the ID number or he will have to try and trace it again!?!
Surely World Pay is a good enough system where you can enter someone's email address and it will show you any transactions with that email. Either way I've put in a request with World Pay to see if they can provide it if I dont have the original email (which I'm not sure)
But this is beyond a joke me having to provide my own transaction ID? I've spoken to Trading Standards and informed them of this, they have told me to keep them updated and if I get no joy by writing to them to let them and know and they will pursue this on my behalf.
I dont think these guys are cons in any way, they have been swamped and have no idea how to support customers.... thats the problem.
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klickstor
Suspended due to non-functional email address
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4. February 2009 @ 04:06 |
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Dear Silas,
I spoke to you a few minutes ago and tried to help... I pleased that you mentioned that I came back to you :). We will sort it!
For other to know - we have received order from this customer, we have shipped it to his work address, and somebody has signed for it and has received it next day!!!
'Your item with reference BR1........GB was delivered from our ... (I deleted name of the place) Delivery Office on 13/01/09'
Unfortunately 'Silas' did not get it.
- I called royal mail and they suggested me to make a claim and use form P58.
In good will to solve this issue, I called him and willing to refund his money but was not able to find it -but I will try again...
If you go to WorldPay: you can search by:
(e-mail address or name is not possible)
To help you find the specific payment or range of payments use the search box below.
Search by Transaction ID
Search by Cart ID
Search by Date/Time
Kind regards,
Will
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silass
Newbie
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4. February 2009 @ 05:06 |
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Thanks for your reply Will.
I've since now recieved an email saying I've recieved a refund so thank you!
I tried searching the World Pay site to for a function to search for the required data but its not the most user friendly site I've ever come across.
However I'm glad you managed to find it and thank you again for sorting this out for me.
I'll say again what I said previously..... these guys are NOT con artists or thiefs, they've been snowed under and simply cannot cope. If I could offer you any advice to you Will or your boss/company, I'd suggest you scrap the support ticketing system you currently have and simply replace it with your phone number (at least until things have calmed down some), people are 100% more confident about something if they can speak to someone rather than waiting for a response via email..... which of course most of us have never recieved.
I'd be happy to order from you again as what happened was not your fault and was simply Royal Mail's error. I'll go on record as saying that!!!!
However you need to sharpen up your after support and provide people with a more reliable contact method should people have problems rather than people waiting and waiting for weeks on end only to recieve no reply.
But keep it up..... you'll get it sorted eventually.
Many thanks
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deemonch
Newbie
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4. February 2009 @ 06:05 |
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OH For F*&% sake, post has just come and nothing, now at 4pm yesterday i got my tracking number, so item definately should have arrived today. But royal mail track and trace dont let you track until after delivery, duh why would i want to track after i have had the item delivered.
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Junior Member
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4. February 2009 @ 06:14 |
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Heres one guys for you, klickstore £14.95 for an sdhc capable r4 and another 10.99 for 4gb memory card,, that comes to £25.94 when you can save and get cheaper from dundeechipshop.co.uk and pay by paypal and genuinely get it shiped same day with genuine tracking number whats more all the other cards comming in soon at same low prices or cheaper, put up with his lies or take a stand, again limited stock 8 left out of 100 :)
mr nobody
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klickstor
Suspended due to non-functional email address
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4. February 2009 @ 06:36 |
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Thank you Silass
for positive feedback :)
We will consider all your suggestions.
Will
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klickstor
Suspended due to non-functional email address
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4. February 2009 @ 06:40 |
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Dear DUNDEE_MAD_MAN,
I thought that advertisement on this side should be paid.
Let me check it with afterdawn.com
Originally posted by DOUBLE_DD:
Heres one guys for you, klickstore £14.95 for an sdhc capable r4 and another 10.99 for 4gb memory card,, that comes to £25.94 when you can save and get cheaper from ........co.uk and pay by paypal and genuinely get it shiped same day with genuine tracking number whats more all the other cards comming in soon at same low prices or cheaper, put up with his lies or take a stand, again limited stock 8 left out of 100 :)
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Junior Member
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4. February 2009 @ 06:45 |
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not an advert mate just someone i found better and cheaper than you so posted for others to read ;) could have been you but you let us down
mr nobody
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Worthing
Newbie
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4. February 2009 @ 07:08 |
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I was sent a tracking number yesterday at 12.50 - went to Royal Mail site and it said "cant track till after delivery" or similar. Tried again a moment ago and it says RM have package and they picked it up on 4/2/09 (today).
So I should have item tomorrow...I want to believe.
It is a bit sad still that you receive an "item despatched" email when RM did NOT collect until today.
The truth would be best all round.
"You can fool some of the people all of the time......"
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Moderator
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4. February 2009 @ 07:13 |
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Originally posted by klickstor:
Let me check it with afterdawn.com
Methinks you should leave the checking to Afterdawn staff and moderators, and you spend your time sorting out your (many) disgruntled customers
Main PC ~ Intel C2Q Q6600 (G0 Stepping)/Gigabyte GA-EP45-DS3/2GB Crucial Ballistix PC2-8500/Zalman CNPS9700/Antec 900/Corsair HX 620W
Network ~ DD-WRT ~ 2node WDS-WPA2/AES ~ Buffalo WHR-G54S. 3node WPA2/AES ~ WRT54GS v6 (inc. WEP BSSID), WRT54G v2, WRT54G2 v1. *** Forum Rules *** |
Moderator
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4. February 2009 @ 07:21 |
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Originally posted by creaky:
Originally posted by klickstor:
Let me check it with afterdawn.com
Methinks you should leave the checking to Afterdawn staff and moderators, and you spend your time sorting out your (many) disgruntled customers
I second that and klickstor lets remove YOUR advert on your sites from your sig ASAP.
As you said:
Quote:
I thought that advertisement on this side should be paid.
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Moderator
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4. February 2009 @ 07:26 |
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Indeed, i only overlooked that as the only press they seem to get is bad press, but quite right, it needs removing.
Main PC ~ Intel C2Q Q6600 (G0 Stepping)/Gigabyte GA-EP45-DS3/2GB Crucial Ballistix PC2-8500/Zalman CNPS9700/Antec 900/Corsair HX 620W
Network ~ DD-WRT ~ 2node WDS-WPA2/AES ~ Buffalo WHR-G54S. 3node WPA2/AES ~ WRT54GS v6 (inc. WEP BSSID), WRT54G v2, WRT54G2 v1. *** Forum Rules ***
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mrthrust
Newbie
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4. February 2009 @ 09:02 |
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Hi Klickstor
Ive sent several emails to your system, and submitted a ticket via support, my order is outlined below... been a good few weeks now and still no response from either support or direct from the site..
any info or ETA would be great..
other wise im thinking its all fake and ive been ripped off..
From: Mike <support@consolepc.com>
to: me
www.klickstore.com
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Order Number: 26268
Detailed Invoice: *removed*
Date Ordered: Sunday 18 January, 2009
Products
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1 x R4 SDHC (English Vers) = £21.94
Add microSD Card in 2GB MicroSD
------------------------------------------------------
Sub-Total: £21.94
Royal Mail 1st Class Recorded: £0.00
Total: £21.94
This message has been edited since posting. Last time this message was edited on 4. February 2009 @ 09:05
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tidytrev
Newbie
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4. February 2009 @ 09:07 |
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iv just got off the phone from them and they say they dont have any memory card readers with the products, iv told them i dont care about the reader i just want the r4 so we will see how soon it gets here
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Junior Member
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4. February 2009 @ 09:10 |
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realy 22 quid for a 2gb not so good and makes you wait take scan above at other posts, you will see all our tales and better quicker alternatives, to repeat before what i said and indeed moderator and others have said before me this has been going for years now the thread on klickstore and modelgadget and doubt anything gonna change after all this time as people will still find there way there first and then here after,,, if only it was other way round we could reduce global warming dramaticaly by cooling off those 100s of cool heads before they happen.
mr nobody
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Toti311
Newbie
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4. February 2009 @ 10:42 |
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Hi there,
I`am from Germany, so please don`t be mad for writing mistakes ;)
Dear Will,
I bought last year a Roomba 560 from your eBay account. We were mailing, because the Roomba was broken down. You said, that I should send you the Roomba back completely and you will get a replace/repair for me. Our last email contact was at 6. December 2008. Now I´am waiting and waiting. I wrote you many emails but never get responce. Same on your homepage service system.
So I thought, that I should try it here ;)
Please contact me!
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scarlett3
Newbie
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4. February 2009 @ 12:12 |
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Ive just got through on this number 02088732310, man I spoke to found me immediately from order number, apologised for delay, explained about order problems, and promised he would send out tomorrow, Fingers crossed. Will let you know.
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klickstor
Suspended due to non-functional email address
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4. February 2009 @ 12:23 |
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Dear Worthing,
I spoke to you yesterday on the phone and promised to send your items on that day. That is true.
We packed it and before we went to post office after 2pm, we scanned all tracking No (including your one) and we sent out emails in good will that we done as I promised.
Unfortunately - our local post office was closed that day due to snow problem and we went to another one and were told that collection was already taken and they will not collect anything else that day. I can give you phone numbers for these post offices for you to check...(if you wish)
That was a reason, why it was delay and all parcels were posted in the morning...
I hope you will receive your items soon and I am sorry that it took longer that you expected.
Kind regards,
Will
Originally posted by Worthing:
I was sent a tracking number yesterday at 12.50 - went to Royal Mail site and it said "cant track till after delivery" or similar. Tried again a moment ago and it says RM have package and they picked it up on 4/2/09 (today).
So I should have item tomorrow...I want to believe.
It is a bit sad still that you receive an "item despatched" email when RM did NOT collect until today.
The truth would be best all round.
"You can fool some of the people all of the time......"
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cazzabee
Newbie
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4. February 2009 @ 12:28 |
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Originally posted by cazzabee:
Here's another customer who ordered on 23rd January and still has not received their goods. Although it does say on the site that they were despatched 26/1/09, I don't think so!!! So far 3 tickets sent to their ticket centre thingy...no actual response...can you see a trend developing here? Also sent an e-mail to the hotmail account listed on here. WIll try calling the phone number tomorrow and see if the story holds up. I do require the usb adaptors as these are for colleagues at work. If i'm not satisfied then I think a trip downstairs to the Trading Standards office is in order. Ahhh the joys of working for the local council and having access to these people whenever I need them has it's advantages at times.
Although I will say on a positive note, that I have ordered from Klickstore in the past, as have a few of my colleagues, and we have always received our goods quite quickly and without problem.
It's the lack of communication and basic lies on your account that is really getting to me. Get it sorted Klickstore....take some advice from the people who pay your wages. I worked from 8am to 8pm tonight sorting out customers problems?? Do you do the same?? Oh and in case the guy/woman that has replied to this thread reads it again then my Order No is: 27840 and I need to know despatch date etc??
I also spoke to Will today on the 0208 number and he told me the same story as has been posted on here. No USB adaptors have been delivered as yet. That was at approx 11am today. I do require the adaptors so im prepared to wait but im very interested to hear if the people that don't need them get their goods. Will @ Klickstore assures me that a Royal Mail tracking number will be provided to my e-mail account when the goods are despatched.
Please make sure you come back and post your success or unsuccessful stories people. Might allow us all get some faith back in the company if we see some success stories
This message has been edited since posting. Last time this message was edited on 4. February 2009 @ 12:31
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cazzabee
Newbie
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4. February 2009 @ 12:52 |
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Originally posted by DOUBLE_DD:
Heres one guys for you, klickstore £14.95 for an sdhc capable r4 and another 10.99 for 4gb memory card,, that comes to £25.94 when you can save and get cheaper from dundeechipshop.co.uk and pay by paypal and genuinely get it shiped same day with genuine tracking number whats more all the other cards comming in soon at same low prices or cheaper, put up with his lies or take a stand, again limited stock 8 left out of 100 :)
Oh interesting post this for me especially the fact he allows local collection since i'm pretty local to him. I will give Klickstore one more week to come up with the goods. If they don't and I am succesful in getting a refund then my business will be going to this guy. At least if I can pick them up then I know I will get them...don't even need to pay for them till I pick them up either...hmmmm...interesting. A few other services he offers that are off interest too
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Worthing
Newbie
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4. February 2009 @ 14:12 |
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Will - I am waiting...full of expectation.
We just want our stuff, that we have paid for.
If it helps the Royal Mail site even gives the address of the Post Office you used - Ruxley Corner.
I just hope it gets here. I will be straight on here to let you all know if it does/n't.
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angie27
Newbie
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4. February 2009 @ 15:24 |
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O.K. WILL, as you do not seem to be able to reply to my emails, I hope you will reply on this forum. My goods were ordered on 22.12.08, order no. 18547. As I have waited for nearly two months now, with no satisfactory reply from klickstore, I would now like a refund, as soon as possible please!!!
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