|
www.modchipworld.com
|
|
|
oceanus
Newbie
|
26. December 2005 @ 06:03 |
Link to this message
|
|
Very unhappy with their service.
Ordered a modchip from them because their webpage stated that it is in stock.
On December the 5th, which is three days later, sent me a email saying that the order is still in "Process"!!
Asked them why it is still in process as the modchip is in stock, and it took them two days to give me this reply:
Not shipped out yet
still waiting for restock
It is indeed they have no stock!! Then why in the first place they keep saying the chip is in stock on their webpage?
Modchipworld then agree to cancel the order and refund my money but have no response after sending two emails to confirm my refunds since Dec 8th, 2005 (today is Dec 26th, 2005 and I have no news from them yet)
BEWARE THIS WEBSHOP!!!!!!!
|
|
Advertisement
|
|
|
|
|
MCWadmin
Newbie
|
30. December 2005 @ 12:53 |
Link to this message
|
|
We have called the cutomer (Mr. J. W.) and refuned him on the spot (It takes the bank a couple days to put the money back to the account after we do the refund). During the holidays we have a high call volume as well as emails. But we always get back to our customers to resolve their sitution.
|
|
oceanus
Newbie
|
30. December 2005 @ 13:21 |
Link to this message
|
|
First of all, customer service is very bad and rude. It took 3 whole weeks to repond my email. No matter how high is the volume you had mentioned but waiting for three whole weeks is just riduculous. Yes, I have received telephone call from modchipworld.com regarding the matter (after I posted negative feedbacks on many different forums) but that person on the other end is rude. I have already contacted my credit card company regarding on this whole situtation last week. They said if the matter is not resolved when I received my next bill. Mastercard will take action.
I am very disappointed with this whole transcaction. And please we don't like hearing excuse. We like to see actions made.
|
|
MCWadmin
Newbie
|
30. December 2005 @ 16:13 |
Link to this message
|
|
This customer is extremely rude. We have attempted to give him the authorization number for the proof of refund but he simply hung up on us. This kind of behaviour is simply rude and is not taken lightly by our company. The transaction has been refunded and this individual is no longer a customer of ours. Any further action is considered harassment. It is interesting that Mr. Wong insist that we did not provide him proof of refund when we try to do so he hangs up. It is rude people like Mr. Wong who makes customer service a difficult task.
This message has been edited since posting. Last time this message was edited on 30. December 2005 @ 16:13
|
|
manpspguy
Newbie
|
30. December 2005 @ 20:49 |
Link to this message
|
Quote:
oceanus (Newbie) 26. December 2005 @ 11:03
Very unhappy with their service.
Ordered a modchip from them because their webpage stated that it is in stock.
On December the 5th, which is three days later, sent me a email saying that the order is still in "Process"!!
Asked them why it is still in process as the modchip is in stock, and it took them two days to give me this reply:
Not shipped out yet
still waiting for restock
It is indeed they have no stock!! Then why in the first place they keep saying the chip is in stock on their webpage?
Modchipworld then agree to cancel the order and refund my money but have no response after sending two emails to confirm my refunds since Dec 8th, 2005 (today is Dec 26th, 2005 and I have no news from them yet)
BEWARE THIS WEBSHOP!!!!!!!
Its people like this that really get me totally pissed off, pissed of enough to go out and post on a thread made by an idiot. In my little over two year dealings with Mod Chip World, I have never really had a problem with ever recieving my merchandise. I have been installing chips (matrix infinity & Executer 3) myself for the better part of these two years. Also at a high volume of installs. Sometimes they have no choice when, sending to the states, in how long it can be held up in customs. I have found out through experience that there is a long delay when sending products to either one of our countries(Canada/America). It seems to me that this is just some pent-up person who has no sense of values and can't express himself rationally. I have had nothing but great support from the staff at modchipworld.com. No complaints. A kind phone call will always get you better results than an angry one. Food for thought. Anyways, I just gotta say that I will continue to support the staff at modchipworld.com . Heck they've supported me.
Well here's hoping for a prosperous 2006 for all!!!! Happy New year folks!!
Absence from whom we Love; Is worse than death.....
This message has been edited since posting. Last time this message was edited on 30. December 2005 @ 20:52
|
|
oceanus
Newbie
|
31. December 2005 @ 09:08 |
Link to this message
|
|
It is interesting that manpsguys is a newbie to this forum when that person had 2 yrs to experience with this company and installing chips.(humnnn...very strange).
I am not harrassing. All the comments are true. Is not the fact that about long wait for customs. ModChipWorld.com do not have the item in stock when the web site said it has. That's why I asked for refund.
I ordered another chip from another web site company in the states and it comes in three days during the christmas holiday. No complications. Maybe that company has a very stable email system.
This is my last posting for this whole ridiculous chain. I am not wasting my time anymore. People who have many experience with ModChipWorld.com or just a newbie can post whatever they want.
Well here's hoping for a prosperous 2006 for all!!!! Happy New year folks!!
|
|
MCWadmin
Newbie
|
31. December 2005 @ 10:39 |
Link to this message
|
|
You have recieved a refund once we found out the problem. Therefore you are no longer a customer of ours and everything you say is simply harassment. You are free to express your opinions but your comments are rude and childish. It is very interesting that you are also a newbie on this thread too and also 90% of all the members of this site. Grow up and stop harassing companies that are trying to give "real customers" a good service. Have a nice day.
|
|
tekboi
Suspended due to non-functional email address
|
1. January 2006 @ 18:19 |
Link to this message
|
|
Well I just ordered a PreMod from modchipworld.com. I have heard many good things about the site. Hopefully they wont dissapoint me. Bad service can really have a bad impact on the company. But like i said, hopefully i won't have to wait PreModded xbox to arrive. I've been researching this for a long time and saving money. Pray for me ya'll LOL
-Killa
|
|
MCWadmin
Newbie
|
1. January 2006 @ 19:21 |
Link to this message
|
|
What is your order number? And which Xbox did you order?
|
|
tekboi
Suspended due to non-functional email address
|
1. January 2006 @ 19:24 |
Link to this message
|
|
My order number is 17160
1 x Premod Xbox with Xecuter 3 200 Gig Hd -----The Works----
-Killa
|
|
MCWadmin
Newbie
|
1. January 2006 @ 20:22 |
Link to this message
|
|
Thanks, Monday is a public holiday. We will process your order on Monday and ship it on Tuesday. So i guess you got the confirmation email no problem?
|
|
tekboi
Suspended due to non-functional email address
|
2. January 2006 @ 00:23 |
Link to this message
|
|
all i recieved so far is an e-mail entitled "Order Process". I don't know if thats what you meant by conformation. But thats all i have recieved. But as long as you got the order I am happy. All I want, is to recieve this package sometime this week, do you think its possible.
-Killa
|
|
MCWadmin
Newbie
|
2. January 2006 @ 12:18 |
Link to this message
|
|
If you ordered standard shipping UPS delivers 3 to 5 Business days. If it is "express" then it is 1 to 2 days. :D
|
|
tekboi
Suspended due to non-functional email address
|
3. January 2006 @ 13:37 |
Link to this message
|
|
Yea, thats good. And when I get it, if its working right and all. I'll type up a nice long review on your site & this site too!! I forgot 2 ask this also, but um......what software comes pre-installed on the hd?
-Killa
|
|
ps2crack
Member
|
3. January 2006 @ 13:54 |
Link to this message
|
|
Please remember advertising a modchip site, is ground for banning here. So i suggest not to post the review here, as the mods will most likely ban lol.
|
|
tekboi
Suspended due to non-functional email address
|
3. January 2006 @ 14:19 |
Link to this message
|
|
okay, i won't do it then. But that rule is gay
-Killa
|
|
Auslander
AfterDawn Addict
|
3. January 2006 @ 14:59 |
Link to this message
|
|
a simple review, in this case, wouldn't be advertising, as long as it isn't more than a few lines long. anymore than that, or if one were to start a whole new thread for it, would however be grounds for banning.
|
|
MCWadmin
Newbie
|
4. January 2006 @ 11:12 |
Link to this message
|
|
Your item was shipped on Tuesday. Please check your email for your tracking number. If you don't have that email, please call us. Thanks, :D
|
|
tekboi
Suspended due to non-functional email address
|
4. January 2006 @ 14:27 |
Link to this message
|
|
yea i got it. And i sent an email w/ a question. But ya'll didn't respond :(
-Killa
|
|
MCWadmin
Newbie
|
4. January 2006 @ 15:47 |
Link to this message
|
|
It is always better to call us during our office hours (we have alot of email inquiries and it takes time to go through them. What is your email address, I will look for your email.
|
|
tekboi
Suspended due to non-functional email address
|
4. January 2006 @ 17:35 |
Link to this message
|
|
Its is No Posting Email Addresses. I think i sent it under that one
This message has been edited since posting. Last time this message was edited on 5. January 2006 @ 09:02
|
|
tekboi
Suspended due to non-functional email address
|
4. January 2006 @ 17:38 |
Link to this message
|
|
u really don't even have 2 look 4 it, all i was really asking was what software came installed on the disc already? shit, so far customer service is killing modchipstore.com. Man, I SUBMITED A TICKET ASKING WHY THEY DIDN'T HAVE A CONTACT NUMBER AND WHY THEY DIDN'T ANSWER MY E-MAILS AND THEY DELETED THE TICKET TO MAKE IT LOOK LIKE IT WASN'T EVEN THERE. WHAT KIND OF SHIT IS THAT
-Killa
|
|
ps2crack
Member
|
4. January 2006 @ 18:49 |
Link to this message
|
|
man that is some bad business practices, customer service is always huge.
|
|
Auslander
AfterDawn Addict
|
5. January 2006 @ 08:32 |
Link to this message
|
|
tekboi: please remove the email address from your post and watch your language :D
|
|
Advertisement
|
|
|
Staff Member
2 product reviews
|
5. January 2006 @ 09:03 |
Link to this message
|
|
@tekboi
Posting email addresses is against forum rules. Please use PM's for that.
|
