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Gates: Xbox 360 will be most reliable console
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The following comments relate to this news article:
article published on 13 January, 2008
It is no secret that a large portion of the first shipped Xbox 360 consoles were defective. Microsoft Corp. has admitted to this problem and set aside a mountain of cash to repair or replace defective units for customers. In order to prevent more problems of this nature, Microsoft introduced a revised cooling design with heatpipe and heatsink to cool the GPU and used 56nm chip technology ... [ read the full article ]
Please read the original article before posting your comments.
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Senior Member
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14. January 2008 @ 03:26 |
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im on my second xbox and if it breaks its out the window
why bother get a console thats going to break again
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pomelo
Newbie
1 product review
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14. January 2008 @ 04:40 |
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I have never had a problem with my 360. I had it since the first year it came out on New Years Eve.
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phade3
Junior Member
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14. January 2008 @ 05:05 |
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The XBOX 360 technology is outdated compared to PS3 technology !
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varnull
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14. January 2008 @ 06:22 |
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hey phade.. your pc is outdated compared to my cluster parallel supercomputer. ;)
M$ are still making the mistake of replacing faulty consoles with "reconditioned" ones... instead of the logical choice of replacing with a completely new system. This means there are still a heap of unreliable ones out in the wild.
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Senior Member
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14. January 2008 @ 07:35 |
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Last week the red ring of death happened to one of my friends. Even though he is tech savvy he had never heard of it and was having a hear attack (not literally of course). He absolutely relieved when I told that he could get it fixed for free because it was such a common problem. I think that Microsoft has done the right thing in repairing rrod for free, but the problem shouldn't be so prevalent in the first place.
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AfterDawn Addict
3 product reviews
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14. January 2008 @ 08:54 |
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It sucks that so many of the 360's had issues to this extreme. But, i will say that M$ handled it well enough to step up and say they screwed up and they were going to fix and/or replace the defective consoles. However, like Varnull stated, a lot of those replacements are refurbished and may or may not be truly fixed.
It's truly sad to see what these new conoles cost, and then the problems they have.
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kinetic10
Suspended due to non-functional email address
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14. January 2008 @ 09:04 |
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Quote:
]"Well, we certainly had to apologize to our uses about a number of boxes that had to be replaced," said Gates.
A number? Try over 5 million.
if you bought anything else with this failure rate, you would change it straight away. They are only addressing this now because of the growing PS3 numbers. This shows no loyalty to them people that bought a faulty 360 and basicly says "if you want a reliable one, you will have to fork out again" glad i never got one. Just proves yet again that MS rushed the system out and let their customers pay the price.
Just one quetion though to any Xbox owner. do they refund any XBL fees while your systems broke? Just wondered as i have never seen it mentioned.
oh and just in case, no im not a fanboy. I have a decent gaming PC, PS3, Wii and a DS. I would have got a 360 too if it hadn't of been for this problem.
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Junior Member
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14. January 2008 @ 09:46 |
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why do ppl don't get pissed of, a company should test a product before selling it , they just dind't care abot they failure rate they wanted to be release it first (Cuz think about it a whole year it's a lot ppl just couldn't wait.)
, that's the main reason of their sales or cuz of xbox live(wich is not free) not cuz it's a great console, give me a break how much time will dvd be able to hold
don't come to me with most reliable speech , not true mr.gates microsoft should have stayed with pc.
plus your new os suxs xp is way better and the only reason ppl use it's cuz it's pre-installed on pc's and regular ppl can't downgrade or just don't want to spend a couple of hundred more on a technician
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SKRILZILA
Newbie
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14. January 2008 @ 09:49 |
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the xbox 360 had a large dreadful problem but is the best console by far ask anyone who plays on xbox live they will tell you.i got red rings and was upset but i wouldnt trade my xbox360 for a ps3 & wii combined.BILL is still smarter than all you people bashing him and his awesome console everyone seems to forget the ''cant read disc ''problem that everyone had with their PS2 .If your a real hardcore gamer you have and love your XBOX360!!!
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Junior Member
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14. January 2008 @ 10:41 |
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Yeah, the PS2 was no walk in the park either. Mine stopped reading most discs and that's why I got a HDD. But then it just stopped working altogether and I got a new one.
But the new one was only $45. So I'm not complaining.
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I think it all comes down to the fact that so many 360s have failed and this is practically the first official statement from Gates. I understand that they have been fixing the things for free, but he really should've said something when it started. I don't like that he's basically kissing everyone's ass when people are like "Damn should've bought something else". I mean, he's practically bribing people to stay with their freely fixed or refurbished consoles.
But whatever. At least he finally admitted it.
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And by the way, you don't need a certain console to be a hardcore gamer. You just gotta play video games and be good at the ones you do play. I don't need flashy equipment or enhanced graphics to have fun.
This message has been edited since posting. Last time this message was edited on 14. January 2008 @ 10:45
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Globe08
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14. January 2008 @ 10:51 |
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yeh i had ps2's,3 old ones and 1 slim model and sony denied fault in it at all.yet if you search the issue in wikipedia you will see it was a widespread issue in which sony was forced via class action lawsuit to fix the issue.keyword forced ms did it cause the problem was out of hand so they manned up. sony has the worst customer service out there , i had called them telling them my ps2 had broken and i had it fixed at starland video which costs me a assload of money and that it had broken again and they should fix it(cant read disc was my systems issue) and so they said ok all i had to do is pay shipping and sent it out to them and they would repair it for free. so i paid the fifty bucks and sent it out to them and 2 weeks later they sent my console back untouched and still broken with a letter stating since my console had been worked on by someone other than them it was no longer their product and they werent going to do anything for me.so all you MS sucks fanboys need to check out your own stomping grounds before you go complaining BOUT ANOTHER COMPANIES PRODUCT...
This message has been edited since posting. Last time this message was edited on 14. January 2008 @ 10:52
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Junior Member
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14. January 2008 @ 11:16 |
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M$ & stable are 2 words that never should be placed in the same sentence.
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LiveChaos
Junior Member
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14. January 2008 @ 12:38 |
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Microsoft is terrible about shoveling their product out the door, barely ready for mass consumption, then waiting to fix it. They are in such a hurry to make money off the product that nothing gets properly tested. What a sorry state that company is in. Look at Vista: What a nightmare! It's another Millenium Edition piece of trash. MS wanted it out the door so fast, that hardware and software vendors are still trying to catch up. I have several clients that had me take their brand new PCs backward to XP (no samll task, BTW). Same thing with the 360, which is why I won't touch another one. My first exposure was with one of the first ones released which actually drove the laser into discs, scratching them up! Get with the program MS!
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DjDanio
Newbie
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14. January 2008 @ 13:23 |
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Originally posted by Globe08:
yeh i had ps2's,3 old ones and 1 slim model and sony denied fault in it at all.yet if you search the issue in wikipedia you will see it was a widespread issue in which sony was forced via class action lawsuit to fix the issue.keyword forced ms did it cause the problem was out of hand so they manned up. sony has the worst customer service out there , i had called them telling them my ps2 had broken and i had it fixed at starland video which costs me a assload of money and that it had broken again and they should fix it(cant read disc was my systems issue) and so they said ok all i had to do is pay shipping and sent it out to them and they would repair it for free. so i paid the fifty bucks and sent it out to them and 2 weeks later they sent my console back untouched and still broken with a letter stating since my console had been worked on by someone other than them it was no longer their product and they werent going to do anything for me.so all you MS sucks fanboys need to check out your own stomping grounds before you go complaining BOUT ANOTHER COMPANIES PRODUCT...
You are living in a dream world if you think anyone would fix that. Why would you ever get someone else to fix it, that was your own dumbass fault.
If it's under waranty send it back to them, when someone else opens any sort of electrical equipment it voids the warranty. PS2, CD deck, dvd player etc, the warranty beomes void. The PS2 has a sticker on it ffs.
And think about the consequences if that sort of thing didn't void the warranty, every fool who has messed up a mod install will be trying to get it fixed or replaced.
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Globe08
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14. January 2008 @ 13:29 |
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i didnt do anything they didnt know before i sent it back,is ignorant logic such as yours that keeps sony like customer service in the business. Their console was faulty not my fault and it was the second one that broke so when u see they wont do anything for you 1st time why would i call them immediatley the second time. Think before you speak SON. I spent money to get it fixed and even after that the sony piece of trash broke down again. the only thin im gulity of is being stupid enough to keep buying their product knowing the have the worst customer service in the gaming industry hand down.yet again read before you reply it didnt matter if it was under warranty or not which it was sony was honoring the warranties as pertaining to the mass probelm of disc read errors hence i cited the article in wikipedia about them being sued and losing. Its sad seeing one trying to lash out and be so uniformed!!!The ps2 disc read error was on par with the rrod issue ms is having now their just wasnt the community of online babies out there blogging so it didnt catch as much press. But if the supreme court has got them addressing it clearly it was pretty bad.
This message has been edited since posting. Last time this message was edited on 14. January 2008 @ 13:34
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Moderator
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14. January 2008 @ 14:13 |
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@DjDanio & Globe08
Knock it off on the personal attacks - see my posts above - the same applies for all not just a select few.
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redux79
Member
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14. January 2008 @ 15:27 |
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Maybe now that the ps3 is becoming a serious contender in the console market MS is finally getting off their ***** to fix the damn 360. I was hopeful when I began hearing rumors about the new falcon chips last summer. I waited to buy a 360 even after they released the new chips, sure enough the halo edition 360's started failing.
The next rumored "fix" (not upgrade) isn't supposed to take place until this September. Hopefully bill's claim to make the 360 the most reliable system isn't more hot air. Maybe MS is actually going to speed up plans for the reliable 360, something like before 2009.
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AfterDawn Addict
4 product reviews
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14. January 2008 @ 16:41 |
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Thats like saying Windows 9X was "reliable" sorry...but until MS overhauls the 360 it will forever be poorly built..........
PS2 side note it had ALOT of lens issues through 3 or 5 revisions,and the Xbox had heating issues.
This message has been edited since posting. Last time this message was edited on 14. January 2008 @ 16:44
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vinny13
Suspended due to non-functional email address
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14. January 2008 @ 16:48 |
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Quote:
Xbox 360 will be most reliable console
Ahah! That's a knee-slapper!
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armorthis
Account closed as per user's own request
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14. January 2008 @ 17:36 |
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This is good news for Microsoft, I don't think they will be able to get down to a less than 2% failure rate like the PS3 though.
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varnull
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14. January 2008 @ 18:21 |
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Where does the 2% failure figure come from??
Now here is an interesting little snippet about how seriously M$ have taken the overheating issue with the 360...
Back in a previous incarnation I was admin on a well known xbox modding site. A member worked out a liquid cooling system which worked and cured his red lights issue. I was contacted by the head of M$ console division asking if it would be OK to contact the member directly to inquire about his mod, and it's effectiveness..
That was back around the March after it was released.. It seems nothing came of it, and I didn't keep track of what happened..
The cooling arrangements changed a little, but it didn't seem to solve the core issue.. which I believe is.. the temperature sensing element buried in the cpu or gpu has a nasty habit of latching up in fault setting...
That would be a 3rd party chip manufacturer problem rather than anything directly within the control of M$. Maybe they should look a little more carefully at where the assemblers source the components.
This message has been edited since posting. Last time this message was edited on 14. January 2008 @ 18:23
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scorpNZ
AfterDawn Addict
4 product reviews
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15. January 2008 @ 00:14 |
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Originally posted by varnull:
Where does the 2% failure figure come from??
Now here is an interesting little snippet about how seriously M$ have taken the overheating issue with the 360...
Back in a previous incarnation I was admin on a well known xbox modding site. A member worked out a liquid cooling system which worked and cured his red lights issue. I was contacted by the head of M$ console division asking if it would be OK to contact the member directly to inquire about his mod, and it's effectiveness..
That was back around the March after it was released.. It seems nothing came of it, and I didn't keep track of what happened..
The cooling arrangements changed a little, but it didn't seem to solve the core issue.. which I believe is.. the temperature sensing element buried in the cpu or gpu has a nasty habit of latching up in fault setting...
That would be a 3rd party chip manufacturer problem rather than anything directly within the control of M$. Maybe they should look a little more carefully at where the assemblers source the components.
Still no excuse for the high failure rate that ms originally said was lower than what was being reported over most forums in regards to overheating,it still came down to poor testing & should never have happened,sadly ms are'nt the only ones guilty of poor testing techniques even lawnmower manufacturers but that's another story.
I had no intention of buying a 360 off the bat simply coz i want to wait till it drops in price significantly,especially since i own two xbox 1's which i thought were well constructed right down to the controllers so far they've been reliable as,i'm really disappointed with the crap that the 360 has put people thru,ok so you expect a few teething problems however this heating issue is beyond a joke,worse yet if you send your console back you may not get back the one you bought instead a refurbished one,can you imagine putting your car in for repair & then getting a different one of the same make that someone else had.. wtf..
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Jaussi
Member
7 product reviews
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15. January 2008 @ 03:12 |
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Let's just hope that they also walk the walk, not just talk the talk this time. But finally some good news on this console too. I propably would have already bought one if the failure rate wasn't so high, but I've also been thinking of getting a PS3 because of some very good exclusives on it, (MGS4, FFXIII, Ratchet & Clank, Drake's Fortune, God of War III) but the price is set really high here in Finland, it was almost 700 ? (that's over 1000 USD) for a half year after the release, and atm the lowest price is 399 ? (590 USD). Guess I'll wait another year and see where the HD-format war is going, and also wait for a price-drop on the PS3.
My hands are frozen, my mind is at the edge of madness
Oh how many nights and days, Ive been lost in this land of sadness
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AfterDawn Addict
4 product reviews
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15. January 2008 @ 05:00 |
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varnull
the PS3 seems to have a standard 2-5% fail rate, for now thats reasonable, it will take another 2 years to really know how well the PS3 is built but so far so good.
As for MS...come on...there is no excuse for the instanity regarding the hardware issues the 360 had, they have played a good game with consumers offering a top of the line system at a premium yet giving them a system tat has a 50/50 chance of going poof or eating a disc.
I really find myself cluster fcked in this 7th gen of gaming, the new systems are not that really new, the hardware is over priced the games are lacking and seemingly worse than ever do to lack of over sight in gameplay and to top it off they are not offering as much control/interface options as they did.....at one point and time it was a default option in FPS console titles that one could completely remap them completely and now adays its "options? wha? GFYN!".
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Amir89
Senior Member
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15. January 2008 @ 05:18 |
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Yeah stable... just like Vista!
Macrocon's products only become truly stable after 3 years, 1,500,000 complaints/letters, and a hell of a lot of testing/troubleshooting.
This message has been edited since posting. Last time this message was edited on 15. January 2008 @ 05:27
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