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Microsoft acknowledges E74 error
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The following comments relate to this news article:
article published on 14 April, 2009
Microsoft has acknowledged the now infamous E74 error for their Xbox 360 console, and added the error to its warranty extension that was meant to cover RROD (Red Ring of Death) system failures.
The software giant now considers both failures equal and users affected can have their system replaced or fixed under the 3-year warranty extension. Anyone who has encountered the error and paid ... [ read the full article ]
Please read the original article before posting your comments.
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windsong
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1 product review
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14. April 2009 @ 23:27 |
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I wonder..will people trust Microshit enough to buy their next console? I almost bought the xbox360 but all the screaming about the rrod made me buy an e8400 cpu instead along with a completely new motherboard and a high end radeon (plays crysis, gtaIV, fallout 3 at high detail).
I cant imagine the feeling of being stomped on by microsoft over their constant year after year denying that there ever was a problem with their console.
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AfterDawn Addict
4 product reviews
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14. April 2009 @ 23:42 |
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Originally posted by windsong:
I wonder..will people trust Microshit enough to buy their next console? I almost bought the xbox360 but all the screaming about the rrod made me buy an e8400 cpu instead along with a completely new motherboard and a high end radeon (plays crysis, gtaIV, fallout 3 at high detail).
I cant imagine the feeling of being stomped on by microsoft over their constant year after year denying that there ever was a problem with their console.
The first Xbox was not so poorly designed the 360 still has enough brand power to do well enough but I can't buy the buggy POS just yet...... even the PS3 dose not seem worth it..... I'll whatever system that's either cheap to mod or has a real cheat device for it...
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Senior Member
4 product reviews
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15. April 2009 @ 00:08 |
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E74 is an over heat Error. maybe the small percentage of users should stop sticking there xbox's in confined area's. hows that for a fix huh.
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AfterDawn Addict
4 product reviews
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15. April 2009 @ 00:09 |
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Originally posted by DXR88:
E74 is an over heat Error. maybe the small percentage of users should stop sticking there xbox's in confined area's. hows that for a fix huh.
But the wilt60 dies from overheating...of any kind......kinda liek my =0-o=
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Senior Member
4 product reviews
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15. April 2009 @ 00:19 |
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Quote:
Originally posted by DXR88:
E74 is an over heat Error. maybe the small percentage of users should stop sticking there xbox's in confined area's. hows that for a fix huh.
But the wilt60 dies from overheating...of any kind......kinda liek my =0-o=
True but the E74 error is meant to tell the user, Hey look jackhole i know you get a kick from halo 3 but how about you turn me off for Christ Sakes I've only been on 5 days in a roll.
thats the E74 intended message.
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Junior Member
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15. April 2009 @ 01:03 |
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Quote:
Quote:
Originally posted by DXR88:
E74 is an over heat Error. maybe the small percentage of users should stop sticking there xbox's in confined area's. hows that for a fix huh.
But the wilt60 dies from overheating...of any kind......kinda liek my =0-o=
True but the E74 error is meant to tell the user, Hey look jackhole i know you get a kick from halo 3 but how about you turn me off for Christ Sakes I've only been on 5 days in a roll.
thats the E74 intended message.
wow i leave my ps3 on for weeks at a time. its a launch 60 gig. so now i have this elite that i dont play becuase it might overheat and burn my house down if i leave it on for 5 days? come on the e74 was only exposed cuz the got the red ring somewhat worked out. now since the red ring error isnt the first error that pops up we now see e74. i really think that error has been there the whole time but now is starting to show its ugly head. hope they get it squared away. as i like a good console war.
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Senior Member
4 product reviews
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15. April 2009 @ 01:53 |
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Originally posted by banshee07:
wow i leave my ps3 on for weeks at a time. its a launch 60 gig. so now i have this elite that i dont play becuase it might overheat and burn my house down if i leave it on for 5 days? come on the e74 was only exposed cuz the got the red ring somewhat worked out. now since the red ring error isnt the first error that pops up we now see e74. i really think that error has been there the whole time but now is starting to show its ugly head. hope they get it squared away. as i like a good console war.
The E74 has always been there.
E74: AV cable error There is a problem with the AV cable, try using a different AV cable. If the cable is known to be working then there is a 90% chance it's a scaler chip problem (the "ANA" or "HANA" chip connected directly to the AV cable) in rare cases it is the GPU.
source Llamma.com
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GryphB
Member
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15. April 2009 @ 03:12 |
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I really enjoy watch Microcrap having problems with their products. Nothing says let's screw the customer so we can beat the competition ahead of schedule like the way M$ does. I will not buy a 360 or any more of their consoles. Why buy these overated pieces of crap if you're not using them strickly for everything your computer can do. I see why the wii sells fine, because they built their machine for the purpose of gaming. I buy a console to play games, not to do what my computer can do already for cheaper.
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beanos66
Member
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15. April 2009 @ 04:02 |
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Quote:
Microsoft will refund to customers the amount paid for an out of warranty repair due to a general hardware failure associated with the e74 error message. Those customers should automatically receive the refund within 4-12 weeks, and no additional action by customers should be necessary.
If however, instead of paying over the odds for return postage and the repair you decided to take your xbox360 to the local computer repair shop to get it sorted, you are stuffed.
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ak472009
Suspended due to non-functional email address
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15. April 2009 @ 07:51 |
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it takes one day to get your but it takes months to refund
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Newbie
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15. April 2009 @ 08:31 |
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There is no wonder microsoft is a decent way ahead in the sony vs microsoft console war, on the one hand you have the years head start microsoft had but on the other you have a failure rate of ~33% (on the earlier models that is) which means people had to buy 2nd, 3rd ,4th consoles because of it racking up the numbers there!
All consoles will have some degree of failure its the nature of electronic goods, but how a company manages to get away with releasing a good that is just shafting a decent percentage of consumers is shocking not to mention their massive denial of it ever existing!
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Newbie
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15. April 2009 @ 08:47 |
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I'm just wondering if maybe they make these 'mistakes' to the system on purpose. So that people have to send in their systems to get fixed, for free. That way they can weed out people that mod the systems, because those people won't send in their systems. On a side not, my friend just had his PS3 firmware fried from an update...Sony's response...send it in with $150 and we'll fix it. And it was an update that did it. The 360 is well worth it in my eyes.
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inagasake
Member
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15. April 2009 @ 10:20 |
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It's about damn time M$. So does this now mean that all current 360 owners get 3 years for E74? Or just those who buy a 360 from now on? M$ owes this 3 year warranty to all their customers. In fact, 3 years isn't enough for those who have a launch console. M$ should extend RRoD and E74 to five years IMO so that their customers are covered for this gen.
The warranty extension further gives me confidence that the 360 is the right choice for me so I'll be getting a 360 soon. The M$ built a piece of crap but I like the fact that M$ will take care of it if something goes wrong. And worst case scenario, drop $200 for a replacement and slot in your old hard drive and there you go. But with Sony, if you have a bluray, firmware, etc. problem after the short warranty period, they just tell you to suck it up and take it. Pay $150+ for repairs or buy a new console ($400). I am in no way saying M$ is so great because ideally, it's embarrassing for M$ to not have reacted faster and they should have put more thought to their console design. But Sony should follow M$' example and give PS3 owners a warranty extension on Bluray and firmware upgrade errors. Console gaming is supposed to be fun and less of a hassle than PC gaming after all.
Unfortunately it seems like with every gen, consoles advance more but break down more. Meanwhile, PCs advance even further than consoles while the platform's user-friendliness has improved. My NES and Genesis are still going to this day and I've accidentally dropped those things before. Never had to worry about being careful with those consoles.
This message has been edited since posting. Last time this message was edited on 15. April 2009 @ 10:48
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Newbie
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15. April 2009 @ 13:22 |
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Its not that bad. I recently got RROD on my system.
The repair was quick,easy, and painless. It took a grand total
of 2 weeks. The only work I did was to pack it up for shipping.
I will survive another 2 weeks if I get E74 error.
360 is a great system, and im glad they are fixing the issues for free.
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cart0181
Member
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15. April 2009 @ 22:55 |
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Quote:
Quote:
Microsoft will refund to customers the amount paid for an out of warranty repair due to a general hardware failure associated with the e74 error message. Those customers should automatically receive the refund within 4-12 weeks, and no additional action by customers should be necessary.
If however, instead of paying over the odds for return postage and the repair you decided to take your xbox360 to the local computer repair shop to get it sorted, you are stuffed.
I think you may have misread the article. Microsoft WILL pay you back if you got it repaired at a local shop. I think it is incredibly cool that MS is doing this; they certainly wouldn't have to. It is definitely a credit to MS business practices that they're willing to do this for the customer. It's nice they can afford to do it, too. Apple, on the other hand, won't let anyone that hasn't gone through their 2-year training program touch any of their proprietary devices with a ten foot pole. I'm not sure how Sony is about their PS3.
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Member
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16. April 2009 @ 00:21 |
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IT'S ABOUT TIME! I was just arguing about this a couple of days ago.
90% of my friends that bought their xbox prior to 2006 have this error. X-clamp can't fix this error. When have it been okay to knowingly sell a defective product? Oh I'm sorry, it's my fault my console have an e74 error. I should have put it in the freezer while I was playing it.
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Member
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16. April 2009 @ 00:54 |
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I can't believe you guys are making excuses for M$. The ealier 360's were defective. Bottom line. I have friends that are afraid to play their game over 30 minutes becauses of fear of RROD. If I sold you guys a PC on ebay that performed like that, you will try to sue me.
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xblade132
Member
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16. April 2009 @ 09:07 |
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Install your games onto the harddrive maybe..?
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Moderator
16 product reviews
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16. April 2009 @ 09:11 |
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Oh look ANOTHER fault that MS said was never a problem that is now under warranty, what is that 3? 4? now...
1) Launch system Power Supply failures (admittedly this was pretty small compared to the latter issues)
2) 3RLOD (yes 3RLOD ~ 3Red Lights Of Death = GPU/CPU/Solder issue)
3) Disc Scratching (Only covered in the EU but not in the States)
4) 1RLOD (1Red Lights Of Death = E74 Heat issues?)
This message has been edited since posting. Last time this message was edited on 16. April 2009 @ 09:12
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kolokun
Newbie
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16. April 2009 @ 11:01 |
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Originally posted by DXR88:
E74 is an over heat Error. maybe the small percentage of users should stop sticking there xbox's in confined area's. hows that for a fix huh.
The E74 error is only possibly caused from making the 360 overheat. The solder used on certain chips on the main board cracks when repeatedly heated and cooled (turning your console on and off) Even if you left your 360 in the middle of a table, elevated to allow circulation underneath and nothing around that would prevent airflow(this was my setup and I still got an E74), you would still have a possibility of having this problem (more-so if the 360 was in a confined environment, but still a fair possibility of it happening.)
Please do more research on a topic before making a very broad generalization about it.
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Senior Member
4 product reviews
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16. April 2009 @ 11:57 |
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Quote:
Originally posted by DXR88:
E74 is an over heat Error. maybe the small percentage of users should stop sticking there xbox's in confined area's. hows that for a fix huh.
The E74 error is only possibly caused from making the 360 overheat. The solder used on certain chips on the main board cracks when repeatedly heated and cooled (turning your console on and off) Even if you left your 360 in the middle of a table, elevated to allow circulation underneath and nothing around that would prevent airflow(this was my setup and I still got an E74), you would still have a possibility of having this problem (more-so if the 360 was in a confined environment, but still a fair possibility of it happening.)
Please do more research on a topic before making a very broad generalization about it.
Ive already posted what the E74 its a A/V Error or your GPU overheated, one of the two or both.
also if your soldering snaps, it RROD for you Mr.McGee.
Air isn't pulled up from underneath its pulled in from the sides, if you had custom fan's instead of that landfill garbage they put in it's place you would know that.
E74 is a very broad Error
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Morreale
Senior Member
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16. April 2009 @ 16:07 |
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4-12 weeks for a refund? I know I'd be pissed to wait that long... I guess they're hoping people forget about it. They're probably gonna refund half of the people and then hope the other half don't call in lol
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Interestx
Senior Member
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16. April 2009 @ 16:13 |
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They extended the 3 year warranty to include E74 and they did it pretty quickly too (and as with RROD they refunded everyone who paid for repairs before they brought it under the warranty).
Nice one.
Of course the (mostly) PS3 fans want to pretend that all Xbox models are the same and will do their best to ignore the fact that since Falcon Xbox has become very reliable (and Jasper has only improved that already improved situation).
MY Falcons have been updated & perfect so far, not even a lock up.
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inagasake
Member
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18. April 2009 @ 21:50 |
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Originally posted by Morreale:
4-12 weeks for a refund? I know I'd be pissed to wait that long... I guess they're hoping people forget about it. They're probably gonna refund half of the people and then hope the other half don't call in lol
Yeah that does suck. It sucks even more for the people who just went and bought another console after getting E74 instead of paying the $120 or whatever for repairs. Those people get nothing in return.
Anyways, I'm a new 360 owner and I have no complaints whatsoever thus far. Console runs cool and it's a lot quieter than I thought it would be, especially when installing games to the hard drive. My guess is that the overheating stuff only starts to happen when the console starts to collect dust inside? That has to be the issue. Because right now, the 360 seems pretty reliable to me. Ok sure I keep it in a basement, off the carpet, don't have it in an entertainment center, I give it space, etc. But going by what I've seen on the internet, I still thought I was doomed. lol. Like sure it's noisier than my slim PS2 sure (which I find very quiet) but it's not bothersome. I'm liking my Xbox experience thus far.
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Senior Member
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19. April 2009 @ 15:21 |
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Originally posted by Oner:
Oh look ANOTHER fault that MS said was never a problem that is now under warranty, what is that 3? 4? now...
1) Launch system Power Supply failures (admittedly this was pretty small compared to the latter issues)
2) 3RLOD (yes 3RLOD ~ 3Red Lights Of Death = GPU/CPU/Solder issue)
3) Disc Scratching (Only covered in the EU but not in the States)
4) 1RLOD (1Red Lights Of Death = E74 Heat issues?)
Yes, it is crap. But I'm not sure why you as a moderator feels the need to point this out Oner- it comes across as fan baiting.
A more "moderate" point of view would be to hold that at least these issues are openly recognised now and dealt with in some small way with an extended warranty. Unlike another console that has Blu-ray, Controller Chip or firmware problems that aren't dealt with in a similar fashion after one year.
Almost all consoles seem to have their positives and negatives.
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