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AnyDVD won't run after upgrading
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AfterDawn Addict
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18. April 2006 @ 16:04 |
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Unless slysoft has a crystal ball how are they supposed to know what updates Microsoft will come out with, and whether their program of the updates will cause conflicts. So far I have had no conflicts with AnyDVD and other programs, the only conflict I have ever had was when I had an Aspi installed, which can cause USB drives not work properly. AnyDVD does the best it can to insure its program runs well with as many other programs as it can. I don't see you contacting 1click and asking them why there program does not rip as it supposed to and needs a third party program to do so.
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Senior Member
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18. April 2006 @ 16:30 |
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kissmiss.......
Here is why I said that about the serial number!
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I am expecting to get kicked out of even that email support because I can't give them the serial number of the product because I can't open the program to see what it is.
Remember you saying that in your original post? I wasn't blaming you for anything! So don't get all pissed at me!
They want to make sure that you're a legal owner of the software, to give you support! If you want to fuss at me, for reminding you what you were supposed to do, you know where you can put it!
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Kissmiss
Junior Member
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18. April 2006 @ 16:34 |
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Again I would want to put some perspective on this issue.
Firstly, AnyDVD IS designed to be used with 1Click and they tell you so themselves.
IClickDVD is a long-established program that I have used for years with NO problems (well, there was one problem that their tech support nailed in a few hours). It's a much larger and more comprehensive program than is AnyDVD. 1Click worked fine with DVD43 and DVDFree but DVD43 ran out and everyone raived about AnyDVD so I downloaded it, tested it and then bought it. It was only after upgrading it that the s**t hit the fan and it's never been the same since.
If you read a few other forums you will find that there are a number of people having exactly the same problem I am having even though Slysoft tries to assure me that I am the only one in the known world who is experiencing it. They are either ignorant or they are lying. There are no other options.
And I continue to agree with you that Slysoft is the appropriate place to bring my problem. Do you have a tech support phone number for them? Ooops, I forgot. They don't HAVE a tech-support phone number, do they? Well I guess I could send them a few more emails but I have been there and done that and they aren't responding. I'm open to suggestions.
I'm largely posting here and elsewhere in an attempt to shame them into some kind of response since they aren't doing it on their own.
Please understand, I am sure that AnyDVD works fine on most systems. It worked fine on my system for a month or two. But the measure of any compant's service isn't how well they do when there are no problems, it is measured instead by how well they respond when there IS a problem. So far Slysoft isn't measuring up well.
Kissmiss
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Kissmiss
Junior Member
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18. April 2006 @ 16:38 |
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arniebear, you are apparently blissfully unaware of how things work in the software world.
EVERY major software company knows WELL in advance of anything Microsoft does and adjusts their own software well in advance of the release of any such change in Windows.
Kissmiss
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AfterDawn Addict
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18. April 2006 @ 16:43 |
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I hardly think that AnyDVD is going to be aware of what Microsoft is doing, considering Microsoft is working with Sony to defeat such programs.
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AnyDVD IS designed to be used with 1Click
I do not think AnyDVD is designed for any one specific program but its own, and that is slysoft's other products. As you can see from there advert
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AnyDVD is a Windows-based driver that works automatically in the background to unprotect encrypted movie DVDs. AnyDVD works best with CloneDVD and CloneDVD mobile
If you cannot find your key to send to slysoft, then go in your regedit and look it is there, or at least enough of it for you to email slysoft.
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brobear
Suspended permanently
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18. April 2006 @ 16:45 |
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Good point on the 1Click Arniebear. It has it's own ripper. Though I suspect that AnyDVD works with 1Click in most cases. I installed the 1Click. I got it as gift to try out. At the time they were even including VSO's CopyToDVD as an incentive. The short end of it was that the decryption software was getting hung on the Arccoss encryption. AnyDVD sailed throught the same releases, full disc with no problems. In some cases 1Click could squeak by with movie only. There was no conflict having the AnyDVD and 1Click together. I did get rid of the 1Click, even though it was free, because it just didn't stack up. AnyDVD is still here.
Ireland is quite right about there being only one common app most of us are aware that interferes with AnyDVD, DVD43. Of course there's the cracks, but that's a program error induced by poor cracking and not the software makers problem. I've gone through a lot of programs, maybe not as many as Ireland, but I have to agree with him, other than DVD43, I've run across none that effect AnyDVD.
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The problem with AnyDVD is that it is incompatible with MANY programs.
I question the many and suggest it is very few, at least to the experience of most users. Nothing is 100%. But most of us would like to know the program causing the problem. As pointed out, it's most likely your system and not the AnyDVD. I have Windows XP set for auto update, so I get all the updates. I've yet to experience a problem. So, it's nothing experienced by all users getting Windows updates. There it goes back to something else on the system also contributing to the problem.
It's not Windows and it's not "MANY" programs, I doubt even 1Click in many cases. I'm anxiously awaiting the compilation of that "MANY" list. So far we have DVD43 and Cracks. Are there any additions. We're always going to have someone disgruntled over anything, but for a few individuals to say the problem is broader than isolated incidents takes a little thought.
Since the program was working with 5.9.5.3 and not with 5.9.5.6, I'm mystified there haven't been more complaints if it were a systemic problem with the new release. Other than Kissmiss and DVDGalore, I've heard of no other complaints. Will the 2 of you supply us with links to other forums where the "Many" are complaining and not just isolated incidents as here.
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AfterDawn Addict
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18. April 2006 @ 16:50 |
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IMHO, which all can dump on if you want, but running two programs that have rippers can cause conflicts. If you are ripping with DVDFab Decrypter it is not a good thing to have DVD43 or AnyDVD running behind it. AnyDVD has been known to have problems with Intervideo products. No program is infallible and I have not seen one that does not get a bug up its a$$ every once in a while. Computers get senile and lose files, thank god for system restore. If this was a perfect world this and other forums would not exist.
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Kissmiss
Junior Member
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18. April 2006 @ 16:52 |
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As I have stated at least twice, I got the earlier version of the program running as a result of a posters suggestion on CDFreaks. I had that serial number days ago and sent it in each time I tried to elicit a response from Slysoft.
I am really surprised that so many posters have gone out of their way to tell me what I am doing wrong but everyone seems to feel it's OK that Slysoft has failed to respond to me for 2 1/2 days. What's wrong with that picture?
I have fulfilled every part of my bargain with Slysoft. Slysoft has done NOTHING to comply with their agreement to assist me should I have problems with their software.
How am I the bad guy here?
Is there anyone out there that would feel "supported" were they having the problem I am having and couldn't get even a single email response from the company?
Dig yourselves, people. Point your finger in the appropriate direction here.
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AfterDawn Addict
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18. April 2006 @ 16:56 |
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Your problem as ireland pointed out lies with slysoft, no one on this forum has any ties to them. They do not post on this forum, they do however post at CDFreaks. All anyone here can do is point out that there maybe other problems. Have you checked out your spam folder, considering sometimes replys get sent there by mistake.
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Kissmiss
Junior Member
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18. April 2006 @ 16:56 |
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From Slysoft's website describing AnyDVD..........
Works with all DVD copying, such as CloneDVD, and all DVD player software.
Why am I the only one who can find this stuff?
Kissmiss
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AfterDawn Addict
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18. April 2006 @ 16:59 |
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As stated your quarrel is with them, not us. All we can do is offer advice.
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Kissmiss
Junior Member
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18. April 2006 @ 17:03 |
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Check on CDFreaks. Lots of problems there.
I suspect that many users have not upgraded to the 5956 yet so there may be a limited number of complaints until the majority of users do the upgrade.
Please, people, I don't want to blow my own horn but I have been a computer consultant since 1982. I make my living troubleshooting these kinds of issues. While I certainly would not pretend to know the specifics of DVD creation software nearly as well as a large number of the posters on this and other forums, I certainly am familiar with the tech support offered by hundreds of companies. Whatever else you might want to say about the program, AnyDVD, you have to agree that the tech support I have experienced from the company, Slysoft, can be referred to as nothing less than woefully inadequate.
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Senior Member
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18. April 2006 @ 17:09 |
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Hi,
Had the same issue with the latest anydvd and solved it by:
1. Doing a system restore to a time before installing the latest anydvd
2. Installed once again the newest release of anydvd
3. re-registered with the key, rebooted now it works.
There is a windows update that I noticed having something to do with DRM windows media player 10. (keyword is DRM..rootkit as anydvd removes that per the release notes.) I updated windows before installing the latest version of anydvd no problems now. My suggestion is there is a minor conflict between the updates from microsoft and anydvd (willing to bet the particular microsoft update was a 'test-run' to cimcumvent software with ripper/ bypass capabilities). Update windows then update anydvd.
This message has been edited since posting. Last time this message was edited on 18. April 2006 @ 17:12
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AfterDawn Addict
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18. April 2006 @ 17:12 |
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Quote:
willing to bet the particular microsoft update was a 'test-run' to cimcumvent with ripper/ bypass capabilities
I agree, trying out some Vista stuff on the unsuspecting.
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AfterDawn Addict
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18. April 2006 @ 17:25 |
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i posted this b4
just info,
QUOTE
After the last update to windows XP that I did today which had 4 updates CloneDVD and AnyDVD would start and when you select the movie for copy it would not display the chapters and would stop responding. I removed the latest windows updates after trying everything else I could think of and CloneDVD worked fine again. Has anyone else had this happen? Is windows tryin g to stop dvd copy software?
Microsoft Patches Causing Breakages, Lockups
By Ryan Naraine
April 17, 2006
Two patches released in Microsoft's April batch of security updates are causing system hangs, Windows crashes and the appearance of strange dialog boxes.
http://dvdxcopy.afterdawn.com/thread_view.cfm/332032
Problems in Windows Explorer or the Windows shell after you install security update MS06-015, April 15, 2006
http://dvdxcopy.afterdawn.com/thread_view.cfm/331508
Here this might be a solution to your problem:
http://support.microsoft.com/kb/918165
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Kissmiss
Junior Member
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18. April 2006 @ 17:29 |
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I appreciate your input, Matt. Unfortunately I use Windows 2000 SP4 (I much prefer it to XP) so I don;t have a "restore" feature and I run Windows Media Player 9, not 10.
What I did do, however, is a mini-version of what you did. I ridded my system of the 5956 upgrade and the whole AnyDVD program, down to a registry search and clean. I rebooted and reinstalled 5953 and then (thanks to a CDFreaks suggestion) I took AnyDVD out of "safe mode". That has not completely eliminated some problems with burning with some DVD's but I am getting by with it.
I forgot to respond to someone's blaming question as to why 1ClickDVD didn't have its own decryption program "built-in". Well it's for the same reason CloneDVD doesn't have it. It's not LEGAL. Anyone fail to notice where Slysoft is headquartered? Take a look. They are in an "unsue-able" country.
There used to be a bunch of software companies that incorporated the decryption software into their copying software but they were sued out of business.
Kissmiss
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Kissmiss
Junior Member
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18. April 2006 @ 17:37 |
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Good hunting, Ireland. And yes I do suspect we are going to hear about more and more problems with these combinations of upgrades.
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Senior Member
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18. April 2006 @ 17:48 |
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As to Any DVD and Clone the easiest and simplest programs to use.The Ms update for Windows Explorer caused all sorts of havoc on my three computers and the other three not updated had no problems.If you don't keep separate back ups for your programs you'll stand to lose a lot.So many programs out there that conflict with each other is why you read instructions and warnings before installing. My 2 Cents Chris
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AfterDawn Addict
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18. April 2006 @ 17:58 |
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@Kissmiss
After having read thru this thread, I wouldn't blame Slysoft for never responding. Your attitude is that, with your computing experience since 1982, that you couldn't haved caused any conflicts and that your pc is never wrong. Rubbish! If you have a legal key take it to a colleague's pc and install the latest version enter your key that you saved somewhere and get your damn serial number out of the program. And then pray you haven't pi$$ed off everyone at Slysoft. CD Freaks must feel the same way since they are not helping. Most people in this thread have tried to be nice. Take the chip off your shoulder; cause you're no better than anyone else here, young or old, especially since we all seem to have AnyDVD purring away with no conflicts!
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brobear
Suspended permanently
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18. April 2006 @ 18:06 |
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We sympathize with those having problems. Using AD as a sounding board to try to embarass Slysoft can't be looked at as a problem of the Many. As was mentioned we're in no way in collaboration with Slysoft. We help as we can, but it's obvious we're not responsible for the occasional problem. The use of hyperbole questioned the sensibilities of members here. It's interesting you now supply us with a setting you were using and your OS. Safe Mode is not supported by the 9x-ME operating systems. Instead of a manual, AnyDVD has the boxes a user can read on the settings. Just right click an option and read. Below is the box from Safe Mode, note what it says.
This message has been edited since posting. Last time this message was edited on 18. April 2006 @ 18:07
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Senior Member
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18. April 2006 @ 18:09 |
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@Ireland,
Excellent find..too bad I neglected to read and had to figure out to fix this myself. I still bet this was an attempt to stifle media copying software.
@Kissmiss
Per the link Ireland attached seems windows 2000 sp4 was affected by this as well. No one is pointing the finger at you but after reading Irelands' links and through my own experience a few hours ago lets look at the latest updates by windows as the possible culprit. I am sure you are not alone and if there is a conflict or discrepency with the latest update from slysoft do you think its fair for them to address you as an individual and not be sure what the issue is versus spending time researching and possibly submitting another update to fix the compatibility issue? Food for thought..no one was attacking you just many (moreso others than myself) experienced with dvd backup software will 'cordially' invite you to debate the issue if you take a hostile stance it wasn't me type of response.
Sony lost the right to use rootkits so I get the eery feeling microsoft has jumped into the 'ruckus' hiding the true intent of security updates. Certainly being that slysoft cannot be controlled by the controversial copyright laws (U.S. led) what better way than to have the number 1 software used by pcs world-wide be a guinea pig in the backup deterent movement. Too bad with a lil pc knowledge you can get around it. By the way I have a beta release of windows vista and lets say it is heavy on system resources and programs like anydvd, clonedvd2, dvdrb and canopus procoder catch hell trying to run on it. This might be a heads up to not invest in windows vista so quick.
This message has been edited since posting. Last time this message was edited on 18. April 2006 @ 18:23
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brobear
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18. April 2006 @ 18:29 |
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matt72
Good point on not rushing to Vista and it being heavy on resources. A bunch of the current systems with 512MB-1GB of memory will suffer from the fully loaded Vista. Word has it that it will come in several packages. Luckily there is supposed to be one that is little more than an XP upgrade. As to microsoft using updates as a secret means of disabling backup software, I only wonder why I, as well as others, haven't experienced the same problem. As I mentioned, I set the system to auto for updates and I've experienced no problems with the newest version. In fact I just used it to do 4 backups. The OS is Windows XP SP2 and AnyDVD is 5.9.5.6. Or has Microsoft only targeted a select few?
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AfterDawn Addict
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18. April 2006 @ 18:37 |
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i use windows 2000 as my main burning computer..and i started with this version of any dvd,1.2.1.3, 2003 07 03..there was one more and it was a beta.look at the date of AnyDVD above..this is the original operating system,i always back up my system with ghost or Acronis.True Image in case i have a problem..or to move to newer hard-drive.
never on this computer did i have a problem with AnyDVD.
the last windows update i did not install,i never do,until i hear positive feed back.
this computer gos back to 2002,started to use it when dvdxcopy came out.in fact,platinum,40415rf and v5 converted to rf.. are installed,and still works great with AnyDVD..even sony movies..infact the rips are faster then CloneDVD.
cheers
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Senior Member
3 product reviews
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18. April 2006 @ 18:41 |
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Just info for everyone: I am running Windows XP Home SP2. Last week I installed all Critical updates, I have No "Issues" with AnyDVD or CloneDVD 2. They work "Flawlessly" as usual. Just backed up "Hostel" which was heavy on encryption very easily. I don't know if those updates could cause problems with someone elses configuration, but anything is possible.
I do know that Xcopy Express has been known to conflict with AnyDVD. Something with the Patin Couffin driver.
Use The Best Media for The Best Burns! TYs, Verbs,(Made in Taiwan) Sony MIJs (YUDEN000 T02), Sony Made in Taiwan DVD+R 16x, Maxell MIJ, RITEK G05.
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Senior Member
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18. April 2006 @ 18:45 |
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Brobear you got me thinking since all three computers are fresh builds, one with new Xp and other with XP that MS said had to be activated because of mobo and then said exceeded am't of hardware changes and had to phone call to activate, since it was first mobo change.But maybe because these three were in the last three weeks. But when I took explorer add ons off everything went back to normal.And after checking none of my buddies had any problems running there comps with no hardware changes in the last year.
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