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Avoid dealings with PhixClothing at all costs
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AfterDawn Addict
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22. August 2006 @ 22:46 |
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This is why I don't like E-Bay - shoddy traders & PayPal (owned by E-Bay), seems like loads of people have problems here. I won't go anywhere near either of them.
Gif by Phantom69
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AfterDawn Addict
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23. August 2006 @ 13:21 |
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Latest update, I awoke this morning to find I had received a reply from Caroline, the reason given for non delivery was due to the fact they were out of stock, more is now in store and our order will be processed ASAP....now all we do is sit back and wait, it's a pity really as we only have 1 week of winter remaining.
Thanks once again for all contributions....I will advise as to final outcome.
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AfterDawn Addict
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25. August 2006 @ 02:55 |
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I am taking bets as to whether my son will receive his jacket, all money to be held by a "Trusted Mod" of course I will pick the winner.
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phixuk
Newbie
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25. August 2006 @ 10:53 |
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Hello,
Thanks for your correspondence. Once again I am sorry someone did not inform you of the delay in despatching your item.
Your item was despatched yesterday and you should of received a confirmation e-mail telling you this.
As of 4th September we will be holding a greater stock of all jackets to avoid some customers having to wait for items to come back in stock.
I hope you son likes his jacket :)
Best Wishes
Caroline Calderwood
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AfterDawn Addict
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25. August 2006 @ 14:07 |
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@phixuk, Yes Caroline I agree, if our emails were answered then there wouldnt be any concerns from our end. Looking forward to receipt of the jacket, he likes his first jacket, hence the purchase of this one. It is a pity that winter here in Australia is now ended as at this weekend.
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Cater
Newbie
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26. August 2006 @ 09:05 |
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Gwendolin
I have about the same problem as you. I ordered three jackets from Phix clothing last december for a whole of almost 150 Pounds(unfortunately on their website, not ebay) and received nothing. THis Caroline and some Allen confirmed several times that they had disposed my stuff (always on different dates!) but refused to give me any further information that could ave helped tracking the postage (in case it got lost). My fater, who happens to be a lawyer, sent them several letters and emails, but never got an answer. I was confused that you did get a jacket as at some point I assumed that the whole company was a hoax but it's definitely still really bad service. I have no idea what to do now but I can only advise people NOT to buy from PhixClothing. I wish you all the best that you'll be more lucky.
Caspar
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AfterDawn Addict
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26. August 2006 @ 14:58 |
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@Cater, I know exactly how you feel, my son ordered his jacket from their web site as well, not from ebay. I am a trusting person by nature, Caroline has informed me that the jacket has been posted so I have to take her at her word, I certainly agree that communications between company and consumers can be improved, hence avoiding a lot of anxiety. As I have said before I will certainly advise the outcome, Cheers.
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AfterDawn Addict
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31. August 2006 @ 23:39 |
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Well no good news as yet. Funny thing, a pair of boots purcahsed from the USA were posted on saturday,26 August and they arrived today..maybe the mail service from the UK is a tad slower...still not convinced the jacket has even been posted....I shouldnt be so cynical ( if thats how it's spelt)
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AfterDawn Addict
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31. August 2006 @ 23:52 |
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I work for Royal Mail, generally we get blamed for pretty much all suppliers faults. Usually, they don't send the stuff & blame us.
Gif by Phantom69
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AfterDawn Addict
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1. September 2006 @ 01:12 |
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@Pulsar, I'm leaning towards the jacket NOT being sent, despite the fact I got an email stating it WOULD be sent nobody has advised me yet that it HAS been sent. It's so hard to type an email and press send.
This message has been edited since posting. Last time this message was edited on 1. September 2006 @ 01:12
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Cater
Newbie
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3. September 2006 @ 01:42 |
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I assume that you didn't get a delivery yet...
Unfortunately, this means that one should definitely avoid to buy from PhixClothing...perhaps some possible customers will be clever enough to google the name before they make contact with them, and read this.
Yours, Caspar
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AfterDawn Addict
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4. September 2006 @ 02:51 |
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@Cater, As I hadnt received the jacket I decided to send another email asking it's status, I received a response saying that it had beed posted and should arrive here shortly. I can only take people at their word so until it arrives I will hold further comments, Cheers.
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AfterDawn Addict
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5. September 2006 @ 16:17 |
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For those who are interested and assisted, well good news, it has arrived. Now I can say how I really feel....this sale was handled in an unprofessional matter and a lot of anxiety could have been avoided by a simple form of communication, which sadly was NON EXISTENT.
I strongly believe that had I not posted on AD then my pleas for a response from the company concerned would have gone unanswered. My only advice to those thinking of purchasing from the said company is to tread weary and continue with a dialogue and dont let up until the product has been received. Had any of my employees failed in their duty as they have with this transaction then they would surely be repremanded
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abartkow
Newbie
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6. September 2006 @ 01:17 |
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Hello,
I just signed up with afterdawn to reply to this forum. I spent all night trying to find a phone number for Phix Clothing because I have also had a problem communicating with the company. I've written almost a dozen emails since my purchase in Febuary, and haven't gotten a response. Gwendolin- I was wondering if you could at all send me Caroline's e-mail so that I might try to contact the company through her? I bought a jacket, quickly returned it within 30 days, and I'm out the price of a very expensive jacket, extra shipping charges, and an international phone card (with no phone number to call!) If anyone can help, e-mail me at [removed]. Thanks.
This message has been edited since posting. Last time this message was edited on 6. September 2006 @ 01:20
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AfterDawn Addict
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6. September 2006 @ 04:02 |
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@abartkow, I have sent you a PM containing the appropriate email address, good luck...keep us posted.
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AfterDawn Addict
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6. September 2006 @ 16:33 |
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After sending Caroline an email regarding my concerns related to this sale she has responded by offering my son a FREE jacket, including the postage costs....an order for this "Freebie" has been placed and once again I will advise of outcome.
It certainly does appear that by corresponding with the correct personell things get done...so maybe an email to Caroline may help solve others problems, her email address is available if you PM me.
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Moderator
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6. September 2006 @ 18:33 |
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Gwen - it might also have something to do with the fact that they now know that we(aD) are half a million people strong, and pissing off that many people can put a damper on sales :)
http://www.Lonero.net - friend of the forums, great guitar player
#afterdawn (well i have no idea where it is anymore) |
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laurenzo
Junior Member
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6. September 2006 @ 22:54 |
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Hi gwen, I have been reading this thread with interest. A couple of questions, what is the quality of the jackets..if they are of good quality then I would be interested in negotiating with the company to sell them in Australia, secondly how can I contact Caroline. Glad to hear that things have been settled satisfactory and hope your son enjoys his "freebie"
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AfterDawn Addict
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6. September 2006 @ 23:06 |
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@laurenzo, Yes the jackets received are of very good quality and are the envy of his friends, if you wish to contact caroline then I have sent you a PM with her email address. All the best.
@darthnip, Yep that is good enough reason, any free (GOOD) advertising is certainly worthwhile.
This message has been edited since posting. Last time this message was edited on 6. September 2006 @ 23:08
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Senior Member
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7. September 2006 @ 03:12 |
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@ laurenzo hi :)
are you some kind of masochist?
after the trouble with Qwendolin and one jacket (not to mention others with the same problem ) no contact phone No...e'bay account dicontinued etc.
your prepared to bulk order with a company with that kind of record.
who's going to take the flack for non delivery, not them i bet
my gaster is completely flabbered
an old saying "buyer beware"
 gif by ireland
we cant help if you wont help yourself This message has been edited since posting. Last time this message was edited on 7. September 2006 @ 14:09
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shocky0_1
Newbie
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7. September 2006 @ 12:51 |
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Hi Gwendolin I have had the same problem with this company and was wondering if you would be able to forward Carolines email to me.
Thank you
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AfterDawn Addict
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7. September 2006 @ 13:26 |
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@shocky0_1, Check your PMs
This message has been edited since posting. Last time this message was edited on 7. September 2006 @ 13:27
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Senior Member
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7. September 2006 @ 14:28 |
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@pulsar
what did you say about ebay, that is the best place ever, if you know what your doing, if you don't know what your doing then thats to bad for you, I've gotten everything i need from ebay for a lot cheaper than retail price. and it all works fine.
This message has been edited since posting. Last time this message was edited on 7. September 2006 @ 14:57
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AfterDawn Addict
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7. September 2006 @ 14:48 |
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Quote;
"the place place ever"
Not sure what that means!
If E-Bay works for you, jolly d.
Quote;
"if you don't thats to bad for you"
Meaning?
Gif by Phantom69
This message has been edited since posting. Last time this message was edited on 7. September 2006 @ 14:51
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Senior Member
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7. September 2006 @ 14:57 |
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made changes
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