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DON'T be conned into BUYing from Model-gadget/KlickStore.com; EMAILs and/or FOUL LANGUAGE = BAN
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welshness
Newbie
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9. February 2009 @ 09:17 |
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Originally posted by klickstor:
Originally posted by ibz888:
Will,
As for Mr Chan going through what he did end of 2007 - sorry, but my partner lost everything in 2001 - his business, family, house - everything - but he still dealt with his customers so much so that they did not know what was going on in his life.
Quote:
Dear ibz888 and customers,
It seems that you have a good partner. Say hi to him, pls.
I shared his story with you, because I thought it was right thing to do.
Just hope he will not 'kill' me when he is back, because he hardly talks about his personal issues...
I am back in my office in SW London. ? got a lots of things to catch up! Everywhere is the same ;)
I spoke to my manager and I can take 4 more days of unpaid leave ?(I already used all my holiday for this tax year :( ).
I need to complete one audit and 2 reports and I can go :)
I should be in model-gadget, klickstore office about 5 pm today.
I looking forward to come back! :)
I was told that bags of parcels went to post office in the morning and all members of staff doing what they can to send out all your orders.
Your items will be with you soon!
Kind regards,
Will
Sorry, going back to your earlier post about him losing things etc. I don't care who you are or what you do - when you are in business and taking peoples monies the least you can do is get someone to email/call to put minds at rest. I have dealt with "Mike" and he seems sound enough - if what you say is true, why can't he shut the site down temporarily and say - back soon, rather than taking peoples monies and not getting in touch. The very fact that this thread exsists is proof enough that the bloke has got far too deep. If he can't handle the business he shouldn't run it.
Reputation is one thing - BAD REPUTATION is a total other thing.
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Budvegas
Newbie
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9. February 2009 @ 09:19 |
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Hi Will
Can you tell me if my order (Order No. 59367) has been dispatched as yet? If it has can you send me the tracking number.
Many Thanks
Nel
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cazzabee
Newbie
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9. February 2009 @ 09:40 |
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Well I have just been to post office and picked up my order (I missed the delivery on Saturday). All goods are there including the USB adaptors so well done Klickstore on fulfilling your promise after speaking to Will on Tuesday/Wednesday. Credit where credit is due, it has taken long enough to sort out but you seem to be doing your best. Business practices do have to be one of Mr Chans main priorities when he comes back thats for sure though.
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tommo1404
Newbie
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9. February 2009 @ 09:46 |
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Have now received e-mail from Klickstore providing Royal Mail tracking number for my order placed 26th Jan, hopefully will be here by Wednesday.
Will keep you posted.
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mb910799
Newbie
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9. February 2009 @ 10:19 |
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Got through on telephone number this afternoon and have got same excuse/reason as others. Should be going out today and delivered Wednesday.
Lets hope it does arrive !
Will keep the forum posted
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jemily
Suspended due to non-functional email address
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9. February 2009 @ 12:00 |
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I have also been waiting for some r4 sdhc cards from klickstore.com, it is a total joke, got an email 2 weeks ago saying items were in stock and would be sent out asap, and haven't heard anything since, no reply to my numerous emails, no contact no. then I find this thread on google, if anyone has been conned like this and has got their money back could you please let me know what to do, because it's obvious these guys have no intention of posting out or refunding, they're just a bunch of lazy arsed cons who like to pinch money off the honest people.
thanks in advance, although I'm not holding my breath, the dodgy gits always seem to win these days.
Originally posted by Jaynieo:
Hi, So this is the same company as Model Gadget shop!
Just managed to locate this site and tread and bit miffed by my recent order delay and lack of email response from your helpdeak area on your Klickstore website!
As per all the other treads....where's my order?? Actually don't send it but please just REFUND my account please.
Order no. 8776 R4 DS + 2G Mic SD card. Ordered 28/10/2008 via Klickstore website.
Oh and yes update your website to state out of stock or shipping delay if that's the case but don't show that item in stock and dispatched if infact it hasn't been as per other people comments.
Looking forward to a response soon!!
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jevo33
Newbie
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9. February 2009 @ 14:16 |
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Hi, I placed my order on 23rd Jan 2009, account says dispatched 26th Jan 2009, it's now the 9th Feb, NOTHING HAS ARRIVED!!!!!! i think i have been ripped off, they have taken my money quick enough though, everyone is saying the site is a rip off,
I AM FURIOUS, with the current economic climate this is the last thing we need,
if anyone from KLICKSTORE/MODEL GADGET is reading this, my order is, 27835, i would like a full refund!!!
Mrs Evans.
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cazzabee
Newbie
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9. February 2009 @ 14:36 |
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For anyone experiencing problems call them on this number: 02088732310. You will get an instant response
I have received my goods as have other customers as you will see if you read back some pages. I do believe everyone will get their goods or a refund if so required. The company just needs to get themselves sorted out in various aspects and realise regardless of anything else customer is king.
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johnlp
Newbie
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9. February 2009 @ 16:40 |
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Originally posted by jevo33:
Hi, I placed my order on 23rd Jan 2009, account says dispatched 26th Jan 2009, it's now the 9th Feb, NOTHING HAS ARRIVED!!!!!! i think i have been ripped off, they have taken my money quick enough though, everyone is saying the site is a rip off,
I AM FURIOUS, with the current economic climate this is the last thing we need,
if anyone from KLICKSTORE/MODEL GADGET is reading this, my order is, 27835, i would like a full refund!!!
Mrs Evans.
I understand your frustration and simpathise with you, however phone the number listed on this page and someone will help you with either a refund or sending your goods
I ordered 27th and still nothing, but spoke to them on sunday and received a tracking number sunday evening. Post office confirmed that a package has been received and in in transit to me which i will hopefully receive tomorrow.
I know it is frustrating but please be patient but make that call.....
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mrthrust
Newbie
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9. February 2009 @ 16:54 |
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got my order in at last..
complete with USB dongle for micro sd to USB...
so happy, after all..
I little communication gose a long way...
The day i posted My first post here, was the same day some guy phoned me up on my mobile telling me that they were out of stock for usb to microsd so i told him i didnt care i just wanted my r4 (god theres plenty of those dongles about my house to start suppling them),
If only they had bothered to reply to my first emails, and my support tickets from the so called support it would have been fixed, or a little email to say
"I'm sorry Marty we don't have this bit, were just waiting a few days for them to come in, I'll email you once get any more info.."
that would have been fine..
but to go buy weeks with no answer i was left with nothing so turned to the forums, and got my call that day, received it within 4 days of that call..
Thanks;
but ill stick to my regular suppliers, even if its a little bit more..
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jemily
Suspended due to non-functional email address
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10. February 2009 @ 03:44 |
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I have just phoned on the number given in the thread (thanks btw to the person who made the number available because I couldn't find a telephone number for them anywhere) and I have been told that they will be posted out today, I was also given the option of a refund........I will keep you informed as to weather I get the items or not.
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d19Dude
Newbie
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10. February 2009 @ 05:18 |
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my headache with Klickstore has yet to end. I ordered a couple of items on the 22nd January and the website said dispatched 23rd January, but still nothing.
My order number is 27346 if anyone has any advise on how I can contact these people I would be greatful. I have tried 0208 8732310 but it goes through to a voice mailbox where I have left multiple messages and still nothing.
Having purchased many things online for many years, I am disgusted that I feel this company may have stolen my cash and are at the moment in the process of running to the hills! Its promising that some people are receiving stuff, but not me yet =(
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jemily
Suspended due to non-functional email address
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10. February 2009 @ 06:19 |
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try phoning early in the morning, i phoned at 8.38 this morning and spoke to someone on that number, or just keep trying, I should imagine they have a lot of ppl calling them by the looks of this thread.
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tommo1404
Newbie
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10. February 2009 @ 07:08 |
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Hi d19Dude
Keep trying the phone, you will get through eventually. Also click the e-mail link which is shown on your payment receipt.
Klickstore also use this forum as you will see from previous posts.
I tried all of the above and eventually got a call from them some 8 phone calls, 5 e-mails and 2 forum posts later !!
Keep trying.
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klickstor
Suspended due to non-functional email address
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10. February 2009 @ 07:15 |
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Dear customers,
All outstanding orders from model-gadget.com already went to post office; there should not be any problems any more. Please allow a few days for parcels to arrive.
We have already sent lots of orders from klickstore.com, but we are still in process to ship out outstanding orders.
It seem like we can send it out today, hopefully.
Please give us 2-3 more days.
If you have any problem, please call me on: 02088732310
I will be here till 2pm (need to pick up my kids from school), after that someone else will answer your calls.
Alternatively, please send an Email to: consolepc@hotmail.com ,
but the best way to contact us is to: call us.
You will get respond straight away. :)
I do apologize for all delays with your orders and your enquiries.
Kind regards,
Will
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jevo33
Newbie
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10. February 2009 @ 11:10 |
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Hi, credit where credits due, after my post yesterday i had a phonecall ths morning apologising for delay and they emailed me the tracking number,
But to all who say communication goes a long way yes it does, however if the site was unable to run a business properly then it shouldn't be in business! and this forum wouldn't exist!,
I'll let you all know if my parcel arrives,
Mrs evans
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johnlp
Newbie
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10. February 2009 @ 12:27 |
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received my order as ordered, only three weeks later than expected.
will - thank you for your assistance in sorting this out.
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mb910799
Newbie
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10. February 2009 @ 13:48 |
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After emailing I got a tracking number saying dispatched on 09/02/09. Just a pity Royal Mails tracking system is rubbish and you can onlytrack after it has been delivered. Whats the point in that Royal Mail ? I dont want to track it once I have it. I want to know when I will get it.
Thanks to model gadget and hopefully it will arrive tomorrow as planned.
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Worthing
Newbie
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10. February 2009 @ 14:16 |
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They don't send by Royal Mail Special Delivery - even though they charge for it!
They only send by Recorded. Your tracking number will be activated when it actually goes to the Post Office. They have sent you the number from the recorded delivery slip.
Go back to the Royal Mail site tonight or tomorrow and you will know when your goods are in transit.
Model-Gadget, WHY do you charge for Special Delivery and only send the goods Recorded?
Just another money making exercise?
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d19Dude
Newbie
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10. February 2009 @ 15:24 |
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Hi all,
I did manage to get through to them today and a man answered. When I gave him my order number he explained they were having problems with their suppliers. I reminded him that the website indicates the items are instock and he said my order woul dbe dispatched today...
He then told me I would receive an email with a tracking reference on it within ten minutes, so I asked him to confirm the email address it was going to be sent too. It was at that point he decided to actually look at my order and I have to provide him with all the details again!!
Anyway, I did get a tracking number (Although I can see any information on it with the royal mail site), so fingers crossed I may have a parcel arrive by Friday...
I will keep you informed!
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Dippyli
Suspended due to non-functional email address
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10. February 2009 @ 17:15 |
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Hi everyone,
Received my order today complete with all items ordered!!
Please keep trying on the phone as you will get through...
I am happy my items are here but I will not order again from them and have warned friends and family to be aware of them also.
I wouldn't be so angry if there was some kind of communication system and if the order wasn't the main part of my daughters birthday present which was 2 weeks ago!!!
Anyway good luck to all still waiting and if you are reading this and haven't ordered just be wary about it and think that a couple of extra pounds might be worth it to get an order delivered on time!!!!
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warr10r
Newbie
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11. February 2009 @ 02:23 |
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I would just like to point out a nice little skim he has going on hear that no body seems to mind about. I know we are all glad that we do eventualy get the order but he has charged everyone hear for next day delivery and has offered no compensation or refund of postal charges. I know its only a little think but all these little things add up to a big rip off. Just by the amount of complaints on hear he has made a few grand out of us all just on postal charges. He should be shut down. I for one put in my complaint to Consumer Direct and trading standards but I think it will take a lot more complaints to them before thay do anything.
http://www.consumerdirect.gov.uk/
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Ggirl
Account closed as per user's own request
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11. February 2009 @ 04:22 |
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i was going insane because i was sending emails and getting no response. i just rang the number and a very nice gentleman answered. he was very apologetic and i have no reason to disbelieve him. i have used klickstore 3 or 4 times now and have always had a prompt response and delivery. things happen that are out of everyones control and i think i can forgive them for this mishap.
i ordered my r4 sdhc card on 27th jan and was showing as dispatched on the 27th of jan. the gentleman has said my order will come by Saturday. im hoping it does.
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nabokov
Newbie
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11. February 2009 @ 07:48 |
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I have been trying to send back a faulty micro SD card to them via their ticket system for 6 days without reply. I rang them just now and got straight through and spoke to someone who didn't seem to fully understand what I was saying. Their system says that my R4 and memory card was never sent out and that it will be sent out today. I told him several times that I had already received it but I couldn't quite get the information across effectively enough to convince him! Apparently I am to receive my order again in full so I will have 2 x R4 cards, a working 4GB SD card and a broken one. I get the impression that they are swamped with orders and are not very good business people in the sense of sustaining a reputable business, but ultimately they are probably raking in the money despite their lack of organisation.
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ibz888
Newbie
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11. February 2009 @ 08:25 |
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Hi,
Rec my cards today - Thanks Will.
Just wish I could really rec you to other people - as I don't think I would have got my order if I did not find afterdawn and the help of all it's members (Thank you guys).
I can understand that they are busy but all they need to do is publish their tele number on their website and give a genuine explanation, then people would understand.
May buy from you again - but going to call you first!!!
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