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Panasonic DMR-E85H error U99
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mark_d
Suspended due to non-functional email address
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9. February 2007 @ 06:40 |
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I sat down on the rug in front of my Panasonic. I slid my rear end forward as I reached for the eject button. A spark jumped from my finger to the unit's case. I thought nothing of it and continued doing what I had planned to do. Next day I walked by it and noticed the U99 code. I haven't seen this in a very long time. I checked the TVguide listings just for the heck of it, and the fifth and sixth days were missing listings (which hasn't happened in a long time either). I thought to myself the heck with it, let it be. Within a short time all eight day's worth of listings appeared.
Sparks happen.
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Magester
Newbie
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10. February 2007 @ 11:38 |
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Vulcanusa,
I have had a Panasonic DMR-E85 for over 2 years now. Everything worked well until about about 2 months ago when I powered on the device and it got stuck on the "Please Wait" message. I have tried everything including letting the system sit for hours, unplugging the power and letting it sit without being plugged into an outlet, restarting the system over and over again. I have had no success and always get stuck on the "Please Wait" screen. I contacted panasonic and they told me it is a harddrive issue, but saw switching it out has not worked for you. Since you had tried, I wont bother to. Panasonic said I can send it in to them for $100 and they will take a look at it, but not necessarily be able to fix it. I would rather purchase a different unit than pay them 100 to inspect it and even more to fix it.
I read back on page 7 that you had the same issue on one of your recorders. I have scowered the thread and did not see any resolution that you, or anyone else, has found to this issue. Have you been able to get your system to work or any more detailed knowledge on what is required to fix it?
Thanks!
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xclratn
Newbie
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11. February 2007 @ 10:04 |
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Since my recent post of my 2nd U99, I have noticed day seven and eight are not populating in the guide. I only hope it starts working again soon. The unit has been off at night too. Whatever Gemstar did, they need to correct it.
Robert
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patrickaw
Newbie
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11. February 2007 @ 12:42 |
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Won't bore you with much of my story, which involves editing-related U99 messages (e.g. dividing titles, which I now understand is Russian Roulette). Being in L.A., I thought authorized Panny service would be competent. Since purchased almost 2 yrs ago, this is my third U99 lock-up, and only here did I learn of the firmware update yesterday. I went ahead and am getting a new hard drive, replacing it myself. This is the 3rd (the first 2 were under warranty, thus my going to the authorized places). I had to pull the cover to rescue the DVD-RAM in there, and will avoid ever keeping a disc in the tray. (None of the 'codes' I've seen thus far on the Forum function on my unit.)
Have only made it half way through the 50+ webpages here, so am unsure if rtjoby, Roger (K2SMN), VideoBob or anyone else has yet figured how to get data off a locked U99 hard drive.
Anyway, a huge thanks to all contributors to this. And, for what it's worth, I gave up on the TVGOS a long time ago. The brief time it did work for me, I found it so clunky that I just use the digital cable box to view listings and manually set recordings.
Patrick
DMR-E95HP (S/N KU4EAxxxxxx, Manu: May 2004)
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BobVK
Newbie
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11. February 2007 @ 20:47 |
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Please HELP!!
Has anyone figured out a way to recover data from a disc pulled from one of these Panasonic machines. (My DMR100H locked up. The drive has not crashed, but the machine will no longer read the data and asks for me to format the drive.) I replaced the drive with a 250GB Maxtor drive which works to full capacity. I'm disturbed about losing the data from the old drive. There must be a way to recover it. Please help!
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vulcanusa
Member
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12. February 2007 @ 06:42 |
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Magester,
Hi. I have not confirmed a solution to the lock-up problem to which you refer.
Clearly, many of the problems that have been discussed on this thread are software issues related to the TV Guide. However, my feeling is that the Please Wait lock-up is very likely a hardware problem, such as the one discussed this year by:
"Repairman", 6. January 2007 @ 12:05, page 54
or perhaps a hardware problem identified late last year by:
"leslie61" on post: 20. September 2006 @ 05:36, page 50.
In fact, they might both be referring to the same problematic chip. leslie61 was very specific, whereas Repairman was a bit vague and said that some diodes need to be replaced in addition to a chip. If they're both still lurking around, then perhaps they can agree or disagree with whether both of their posts concern the same physical device.
Only one other poster wrote about what I believe to be the same problem I have with that one DMR-E85H unit. kmkaty was seeking guidance. It must not be a very common problem, because no else has posted about the specific symptom and none of my other units have exhibited it.
Sorry, for the delayed reply, but I have the forum send e-mail to my work e-mail address and I only check it during the weekdays.
This message has been edited since posting. Last time this message was edited on 12. February 2007 @ 11:43
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uunowhoo
Suspended due to non-functional email address
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13. February 2007 @ 09:11 |
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Quote:
[quote]Originally posted by uunowhoo:
I discovered this thread 2 years ago,lurking for other answers,and feeling exempt from the u99 error, as I had a new dmre-85h.But NOW I finally got it.U99 during divide operation-freeze. Now my unit won't get past >>self check>>/u99. I tried all mentioned button presses. Panny tech. says, "service unit/all data lost". Q: Is there any hope of getting my Hd data back? I know that once they have it, =no hope. I still believe the Hd is ok, but "communication error" as they put it, is outside of the Hd. -If so,can I mount this drive on a Pc?
-This thread appears to have had legs for over 2 years. And they still have no solution. It seems that these machines (which I love) are inevitably doomed with this curse.
Thanks in advance
Sorry about the previous Quote (tired out after a long day pi----g about with pana recorders) If you get u99 and self check come up on an 85 your data will not be gone if someone doesn`t try to fit a new hd. A power supply repair will cure all u99 errors without messing with the hard drive. A common mistake is made when these units are in for repair when some twit hooks up a new drive and lets the machine format it--still doesn`t cure u99 but as the new drive has been formatted, the data on the old perfectly good drive is lost forever. When a drive is connected up to a panny unit the disk drive and some boot code from the digital pcb has to be written to the hard drive.If the old drive is tried afterwards then the firmware writes the same code onto the drive and formatts it--bingo your data is lost. Hope this clears up the hard drive problem
Repairman[/quote]
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uunowhoo
Suspended due to non-functional email address
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13. February 2007 @ 09:33 |
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Thanks repairman. I took the drive out, and plan to service unit, and put drive back when I get the unit back. Q: 1) So based on your reply, what should I request them NOT to do? Install firmware? (You said they might update pcb code etc.) . It seems that alot of posts here indicate that 1)once drive is removed=data lost or-2)once drive re-enters unit=data lost -or 3)once drive re-enters unit= re-formatting drive, making the rewiring necessary.
Q: 2)I tried mounting the drive on a couple pc-s. No luck. I guess the os isn't windows compatible? or is my drive wrecked?
Thanks i.a.
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REPAIRMAN
Junior Member
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13. February 2007 @ 11:58 |
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Hi uunowhoo.If you are taking your unit in for repair,then send it in with the hard drive because if the repair agent fits a hard drive in the shop even for a short time then the data on your drive you have taken out will be lost. The unit needs to go in complete with stearn instructions not to fit another drive untill they have rung you to confirm that the drive is faulty. If your drive is made by Maxtor and the agent gets your unit working , get yourself a new 80 gig(fitted in U.K. models)drive as soon as possible and remove as much of the data to re-recordable disks as possible and throw the maxtor in the dustbin. I try to fit Seagate or Western Digital drives as replacements--seem to have a longer life than the Maxtors. I did read somewhere in a Panny Tech document that they had some software to read recorder drives using a P.C.--I`ll have a nose around on the panny site as soon as I get chance
As to the long arguements over what causes U99 I can only go on what I find here in the U.K--we don`t have this show view system here, we use another Gem Star product called Video Plus. By using codes published in newspapers that relate to programme switch on and off times U.K. recorders programmed with these codes will turn on a short while before the show starts and turn off at show finnish.This data is sent out in the field blanking interval along with teletex data and as a whole we don`t get any real problems with it.A lot of posts seem to be saying that U99 is caused by problems with the programme guides--we don`t suffer this in the U.K--most problems we get is failed recordings due to customer error or on rare occasions the clock data goes out and the recorder diplays the wrong date or time and the timer recording fails
Repairman
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Timbre
Newbie
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14. February 2007 @ 14:12 |
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The other day I went into my Playlists on my DMR-E85 and found a troublesome new bug.
I have seven playlists, currently, so it begins on the second screen with just the last playlist and the "Create Playlist" option next to it. If I click on "Create Playlist," select the "Previous" or "Next" options, hit one of the skip buttons on the remote to move to the previous page or hit the Erase button on the remote when that seventh playlist is selected, the unit freezes up. I can select the seventh playlist with the Pause button, but when I hit the Erase button or try to access the submenu to erase it, nothing happens at all.
A similar thing happens in the Dubbing mode if I go into the Playlists section. The first page (with the first six playlists) appears fine in Dubbing mode and I can select any of them to be added to a dub list, but if I move to the second page that contains the last playlist, the unit freezes.
I'm not sure if this has anything to do with the problem, but I realized I had accidentally erased all of the titles that were used in the most recent playlist.
Does anyone know how to fix this problem? I can't create new playlists or access any of the previous ones because of this. Thanks in advance.
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xclratn
Newbie
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14. February 2007 @ 19:55 |
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Well, it did it again, U99 on Tuesday morning. Could not get the unit to come back up. Tried again when I got home that evening. Finally it powered on fully.
After tomorrow, the Guide will be completely blank.
Thanks GemStar!!!
Robert
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metal321
Suspended due to non-functional email address
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20. February 2007 @ 12:55 |
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I just bought an E85H on ebay thinking I'd be able to fix the U99 problem. The problem I am having besides the U99 error is that I am not getting any sort of picture from the deck. I have one cable going from the outputs of the deck to the inputs on the back of the tv(RCA type). When I turn the deck on it says 'Please Wait', then it shows channel 1 on the deck and then it says 'Guide' and the blue HDD light is lit. After a time it then displays U99. It became a little more responsive after I initialized all parameters to factory defaults. Then I was able to get the DVD tray to open. I swapped in another 120gb drive but it didn't seem to behave any differently. Any ideas out there about why I don't have any picture or any other advice? Thanks,
Dan.
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metal321
Suspended due to non-functional email address
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21. February 2007 @ 00:28 |
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I upgraded the firmware. Reading the messages that I was seeing leads me to believe it was successful, but the unit is still not functional. It has gone back to it's earlier behaviour leading me to believe that the firmware had already been upgraded. I don't think it goes to the U99 readout anymore after saying 'Guide' on the player. It just sits there. And I also have to force it to turn off every time by holding the power button which I didn't have to do after the first time I swapped drives. I am able to get the guide to go off on the readout when I hit that button on the remote, but that is it. I've tried reinitializing the settings, but that doesn't seem to work anymore. I'm going to try swapping drives again and see what that does. I also went into 'Service Mode' to see what the firmware version is but I couldn't get it to respond to any of the codes.
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metal321
Suspended due to non-functional email address
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21. February 2007 @ 01:55 |
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I have a picture now. Am able to access the menus onscreen. This is going to sound pretty stupid, but I didn't have the RCA plugs pushed far enough onto the plugs on the back of the dvr. I was wondering why they seemed so loose and then it finally dawned on me after ages and ages. They go on harder then I realized. Now I am just trying to figure out how to turn off the tv guide since I don't have enough RCA plugs. Well, I guess I do have one I can use to try to download the info. I think the disk is bad though. The player isn't able to finish formatting it. Things are looking good though. : ) I can't believe I saw someone pay about 350 bucks for one of these on ebay and no remote. I think my 125 dollars may be well rewarded. I hope. Fingers crossed.
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vulcanusa
Member
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21. February 2007 @ 05:57 |
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metal,
It sounds like you don't have the manual. Here is a link:
http://panasonic.com.au/content/library/files/F000766.pdf
I am not certain what you mean by "turn off the tv guide". Do you mean so it won't automatically open when you power on the machine or to prevent the download of the listings? Both are documented on this thread and in the manual.
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metal321
Suspended due to non-functional email address
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21. February 2007 @ 10:10 |
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What I meant was I wanted to turn it off so it wouldn't be trying to download data, but I found an extra cord to plug into the video out on my cable box. So now I'm waiting to see if it gets populated with listing. Too bad I'm such a night owl. Going to make it a lot harder to have consistent download perhaps. We'll see. I have been referring to the manual. Not as easy though as a hard copy. Thanks for the info.
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kashka
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23. February 2007 @ 08:08 |
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Hi, please HELP me. I have this model and when dubbing from HDD after a couple of programmes/clips are written to the DVD-R the system crashes and restarts. I called Panny and they said it needs repairing and I may loose all the stuff on my HDD. I don't wanna loose this stuff. Is there anyway around this problem?
Advice would be welcome and cheers.
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vulcanusa
Member
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23. February 2007 @ 12:32 |
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kashka,
My first thought concerns the quality of your DVD-R media. Is it cheap? Have you had a problem in the past with this exact same media? I use a Verbatim DVD-R. I have burned 75 or so DVD's and never had a problem.
This thread contains several posts about recommended manufacturer DVD-R's and reports of media from certain manufacturers that have caused a variety of problems.
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kashka
Suspended due to non-functional email address
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24. February 2007 @ 05:24 |
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Hi well first off I bought the wrong discs DVD-RW and system would not recognise. Then I got panny DVD-R and all looks good dubbing from clip to clip, then as it's just about to write the recorder shuts down and self-checks. The previous x2 clips are saved but not the third. So any further advice? I cannot loose this stuff off HDD. I suppose I could record back onto VCR then if the HDD is wiped I could then get it all back on then burn onto ram for keeps?
Cheers
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vulcanusa
Member
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24. February 2007 @ 09:14 |
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kashka,
Well, the problem you're experiencing could be for all kids of reasons at this point, even though the media problem has apparently been eliminated. For example, does the dubbing always bomb on exactly the same clip? Or does it always bomb on the 3rd clip regardless of which clip happens to be the 3rd clip? If it always bombs on the same clip, then you could dub every other clip except that one. That one might be corrupted in some manner. Does that clip always play through fine from the HDD? Or, the problem could be a function of the clip and the recording mode you've chosen. I've dubbed in regular and high speed in XP mode and SP mode with no problem. I do recall having a problem at one point when I attempted to dub in FR mode. I never used that mode again.
Note: You cannot dub in high speed if you didn't record the show with high speed enabled.
So, you have the option of reading this entire thread for inspiration to solve your problem or play around with some of the dubbing settings.
This message has been edited since posting. Last time this message was edited on 24. February 2007 @ 09:15
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keatonbri
Newbie
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9. March 2007 @ 02:25 |
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Ok, I have a problem with my Panasonic E85H. Last night, I was noticing that the remote control was not responding really well. I replaced the batteries, but it seemed like the box was running really slow, very non-responsive before it would finally execute whatever command I wanted. I unplugged it, and when I plug it back in, after doing the self-check, it shows the "L1" input and then powers on, then finally goes to the clock. This morning, I cannot power it on, either with the remote or the power button on the machine.
I am thinking something is wrong with the hard drive.. does anyone have any thoughts, or do I need to take it in for service?
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katchoo
Suspended due to non-functional email address
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9. March 2007 @ 03:11 |
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Oh, this is really weird, keatonbri. The exact same thing has been happening to my E95 unit for about the last two weeks. Slow response. From turning it on, to using the TV Guide, even in the navigator section, everything is slow. I suspected the same as you that the remote batteries were weak, so I changed them. But I also found that the same thing was happenning by using the controls on the unit itself. I did several hard resets and that didn't seem to help either. It is really a nuisance but so typical of a panny. If ne1 has some knowledge of why this is happening please let us know. Thanks.
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geissler
Newbie
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9. March 2007 @ 11:43 |
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Ok, this just occured to me -- in the US and (most of) Canada this weekend we are switching to DST. I doubt there is a patch for these panasonics -- so I guess I need to disable automatic DST and get used to manually switching the time twice per year.
We should really just get rid of DST all together ...
C
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xclratn
Newbie
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11. March 2007 @ 15:39 |
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My E85h switched DST just fine this morning. I am guessing GemStar has been sending updates to the unit in preparation. I have been getting about two U99 errors each week for that last two or three weeks. Annoying for sure. Hmmmm....just checked the unit....damn...another U99.
Robert
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metal321
Suspended due to non-functional email address
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12. March 2007 @ 02:32 |
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I really don't get this. I've haven't been able to get any TV Guide info to download. But strangely enough, My Panasonic updated the the time on it's own this weekend. Pretty strange.
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