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Panasonic DMR-E85H error U99
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starrig
Junior Member
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12. August 2009 @ 20:02 |
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If you get an offer to continue the extended warranty (anybody), take it. I just re-upped for 2 more years. My machine had to go in a couple of times during the first extended warranty period, and it far more than paid back my cost. (The service was excellent, and they even reimbursed me for shipping it in.)
Re TVGOS in Calif, I'd bet money (well, okay, not a lot of money) that the problem isn't your machine but their signal. At least if you're using a cable box. (If they've gone digital and you don't have a box, that might be a different story.)
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drsparc
Newbie
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12. August 2009 @ 20:29 |
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As per TVGOS in CA, I stopped getting updates a couple of months ago and have pretty much given up on getting it back. I go through Comcast and was forced to use a cable box for their change to digital. I use one of their older Motorola cable boxes as the Panasonic doesn't support the Pace boxes for the IR blaster. It worked at first through the cable box... I was getting TV Guide updates. But when they cut off the analog signal, the TV Guide stopped getting updates.
I tried all of the tricks to reset the box... use a different zip code... etc. Nothing worked. Unlike other times that the TVGOS was out, this time even the clock didn't auto-set.
I called Comcast support over a month ago and went up their chain until I found someone who at least understood the problem (didn't keep asking me if their on screen TV guide worked... and if so, what was my problem). I couldn't get the person to give me a support ticket number or anything, so there really isn't any way to get more info other than it didn't seem to help.
I resolved to just use the DVR like a VCR and set all recordings by time and channel. Sigh... I miss the fully functional version.
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starrig
Junior Member
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12. August 2009 @ 22:12 |
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Originally posted by drsparc:
As per TVGOS in CA, I stopped getting updates a couple of months ago and have pretty much given up on getting it back. I go through Comcast and was forced to use a cable box for their change to digital. I use one of their older Motorola cable boxes as the Panasonic doesn't support the Pace boxes for the IR blaster. It worked at first through the cable box... I was getting TV Guide updates. But when they cut off the analog signal, the TV Guide stopped getting updates...
I called Comcast support over a month ago and went up their chain until I found someone who at least understood the problem (didn't keep asking me if their on screen TV guide worked... and if so, what was my problem). I couldn't get the person to give me a support ticket number or anything, so there really isn't any way to get more info other than it didn't seem to help.
I resolved to just use the DVR like a VCR and set all recordings by time and channel. Sigh... I miss the fully functional version.
Comcast had a lot of problems when the digital changeover happened. Things didn't work right on many levels. Here's what worked for me to get it fixed:
If you know the station that provides your feed (probably the CBS affiliate, probably formerly the PBS affiliate), call the engineering department there and ask them to help you. My station knew exactly who to notify at Comcast to troubleshoot the problem. It took a little while, but they really did care about getting it working again. And it can be something widespread, or something localized to a single town.
Changing the zipcode you feed your unit isn't going to change whether the signal is coming to your house.
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howie14w
Junior Member
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13. August 2009 @ 07:19 |
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Originally posted by dksmall:
howie14w,
The issues related to the capacitor failure is the 12 volt supply, which powers the drives. The displays, fans, etc. run off other supplies and should still work. When my caps went bad the front panel still iit up, I could hear the fans spin etc.
I opened it up last night and the capacitors at 1260 and 1261 are both leaking. 1270 and 1271 are fine. The fuse has those red and green stripes around it and it's hard to be sure, but it looks operational.
Now I have to decide whether to replace the capacitors myself-a first for me-and hope that's my only problem or send the unit to Elgin IL for repair.
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Kassel
Junior Member
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13. August 2009 @ 15:46 |
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Still no TVGOS in the mojave desert. No tv stations and no macrovision types are returning calls or emails either. Makes me want to kick some geek in the caboose.
Howie, sounds to me like your who power supply is dead, or perhaps an onboard fuse has melted down. I would check the fuse on your pc board first. Then I would probably put an old computer near the panny, and stretch one of the power supply modules from the computer's cd rom to your panny motherboard. Then turn on the computer, and see if the panny comes back to life. If so, then you probably have a power supply problem, and a wife who needs to remember to turn things off.
kingkassel@aol.com
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jimmullen
Newbie
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18. August 2009 @ 10:31 |
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Panasonic Repair Center has Changed??
So after repeated attempts to get ahold of the notorious "Kord" at x5288, it appears that road is a dead end. I've been told that I have to send my DMR-E85H into the McAllen TX repair facility for a $140 flat rate fix.
Anyone else run into this lately?
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starrig
Junior Member
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18. August 2009 @ 12:01 |
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Originally posted by jimmullen:
Panasonic Repair Center has Changed??
So after repeated attempts to get ahold of the notorious "Kord" at x5288, it appears that road is a dead end. I've been told that I have to send my DMR-E85H into the McAllen TX repair facility for a $140 flat rate fix.
Anyone else run into this lately?
Don't know about the price, but I just got my extended warranty contract in the mail, and I saw that the repair facility was changed from Elgin, IL to McAllen, TX.
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Kassel
Junior Member
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20. August 2009 @ 23:48 |
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Regarding TVGOS, as far as I can tell, the people working for macrovision, rovi, and various TV channels are the least responsive, least professional and quite possibly the least competent group of people in AMerica. Not one response from any of them. Collectively, I would not hire a member of that group to sweep my porch. Zero competence, zero percent responsible, probably for anything they are supposed to be doing. But other than that I am sure they are a great bunch of party animals.
kingkassel@aol.com
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handyguy2
Junior Member
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23. August 2009 @ 19:00 |
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handyguy2
Junior Member
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25. August 2009 @ 18:45 |
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No More? My local CBS said:
This was a system that both KION and KCBA participated in with our analog TV chain. With the termination of the analog service the Norpac system is dismantled. Both KION and KCBA offer the same service now know as 'Programming Guide' over our Digital Television systems. It is an on screen TV Guide that is channel specific and not television market specific. So you will find programming content for KION on KION, programming content for KCBA only on KCBA, and likewise with KSBW (NBC), KSMS (Univision), KQET (PBS). Their may be a 'digital' version of the old Norpac system available in some television markets, but KION and KCBA are not participating that endeavor.
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Kassel
Junior Member
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25. August 2009 @ 22:04 |
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You may wish to notify ROVI so they can select another host station. I finally got a response from rovi that kcbs is our host station. I hope they don't also take the lazy way out. K
kingkassel@aol.com
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handyguy2
Junior Member
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26. August 2009 @ 11:56 |
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Originally posted by Kassel:
You may wish to notify ROVI so they can select another host station. I finally got a response from rovi that kcbs is our host station. I hope they don't also take the lazy way out. K
Did that solve anything for you?
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Kassel
Junior Member
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28. August 2009 @ 00:01 |
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No response yet from kcbs ... but I got another clerk type at rovi emailing me today. I guess he was responding also, as I did send two emails to rovi. Anyhow, this second clerk asked for more details about what machine I was using (the pana) and how it is hooked up to cable etc. I suggested he contact kcbs or have rovi set up a different host station. I now await more responses.
kingkassel@aol.com
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handyguy2
Junior Member
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28. August 2009 @ 12:37 |
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Kassel, is this for California? Maybe you can get them to do it for all of California?.....lol.
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Kassel
Junior Member
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29. August 2009 @ 11:17 |
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Believe it or not, I have never done a timer recording on this machine. Now it is time to learn, since no TVGOS is up and running, yet. I can go through tv guide button to get to the programming.
2 questions .. 1 --- How do I change the clock from am to pm when setting up a recording? What button?
2. If I type in a vcr plus number, will the timer set itself?
Thanks. K
kingkassel@aol.com
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dksmall
Junior Member
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29. August 2009 @ 14:20 |
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Well from memory you would highlight the am/pm entry and use the blue button to toggle the am/pm indicator. Once you highlight that field there should be an onscreen indicator telling you which button to use.
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Kassel
Junior Member
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29. August 2009 @ 23:52 |
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That worked dksmall ,,, thanks.
kingkassel@aol.com
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FFoldwomn
Newbie
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10. September 2009 @ 13:35 |
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After 3 wonderful years my dmr85 finally died. It wouldn't turn on. I opened it and 2 of the capacitors were gone- c1260 and c1261. Radio Shack was no help, so I bought 4 from alliedelec.com. I'm no good at soldering, but I'm taking them over to a friend's tonight. Is it easy to tell which way the capacitors go in? The 35v capacitors seem a little long, but I'm hopeful for the best. I'll report back.
Faye
This message has been edited since posting. Last time this message was edited on 10. September 2009 @ 20:45
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LCoop
Junior Member
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10. September 2009 @ 14:32 |
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Originally posted by FFoldwomn:
After 3 wonderful years my dmr85 finally died. It wouldn't turn on. I opened it and 2 of the capacitors were gone- c1260 and c1261. Radio Shack was no help, so I bought 4 from alliedelec.com. I'm no good at soldering, but I'm taking them over tonight. Is it easy to tell which way the capacitors go in? The 35v capacitors seem a little long, but I'm hopeful for the best. I'll report back.
Faye
or take it to a little local electronics/TV repair shop like I did and pay small amount for soldering. good luck.
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FFoldwomn
Newbie
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10. September 2009 @ 20:46 |
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Originally posted by FFoldwomn:
After 3 wonderful years my dmr85 finally died. It wouldn't turn on. I opened it and 2 of the capacitors were gone- c1260 and c1261. Radio Shack was no help, so I bought 4 from alliedelec.com. I'm no good at soldering, but I'm taking them over to a friend's tonight. Is it easy to tell which way the capacitors go in? The 35v capacitors seem a little long, but I'm hopeful for the best. I'll report back.
Faye
Well, the capacitors are in and all looks good, but I was neglectful in taking pictures when I took the power board out. Can anyone tell me where the little plastic protector sheet goes?
Faye
This message has been edited since posting. Last time this message was edited on 10. September 2009 @ 20:47
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FFoldwomn
Newbie
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13. September 2009 @ 10:31 |
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Originally posted by FFoldwomn:
Originally posted by FFoldwomn:
After 3 wonderful years my dmr85 finally died. It wouldn't turn on. I opened it and 2 of the capacitors were gone- c1260 and c1261. Radio Shack was no help, so I bought 4 from alliedelec.com. I'm no good at soldering, but I'm taking them over to a friend's tonight. Is it easy to tell which way the capacitors go in? The 35v capacitors seem a little long, but I'm hopeful for the best. I'll report back.
Faye
Well, the capacitors are in and all looks good, but I was neglectful in taking pictures when I took the power board out. Can anyone tell me where the little plastic protector sheet goes?
Put it together the best I could and it works!!!!
I'm happy again. Now to wait for the TV Guide.
Faye
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Kassel
Junior Member
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13. September 2009 @ 10:34 |
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Very Good FF. I finally got the blue grid back onto my screen. I had to harass the rovi folks, but they sent me some special code to punch in on the setup, and a day or two later the grid was back for tv guide, but there still are no listings in that grid. I guess just putting in the time and channels works well enough for recording now, but if they get the grid back, I will be a happy camper.
kingkassel@aol.com
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handyguy2
Junior Member
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13. September 2009 @ 14:58 |
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What code was that Kassel? I could use that grid.
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Kassel
Junior Member
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13. September 2009 @ 20:47 |
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I will try to paste the rovi email here. I assume it will be the same code numbers for you all as they never asked for a serial number on my machine.
It looks like there may be an issue in your area. You may need to do a reset of
the Guide and allow it to redownload the lineup and listing data, to do this:
1. Open TV Guide On Screen.
2. Highlight SETUP on the service bar.
3. From SETUP, down arrow once to highlight ?Change System Settings.?(do not
select anything)
4. With the highlight on ?Change System Settings,? enter 653274147
using the number keys on their remote.(you will not see any numbers appear on
the screen)
At the end of the sequence it should boot you out of the guide or go black for a
moment
once the reset is done please leave the device powered off with no recording
between 11:45pm - 6:00am.
If your Guide has not returned, attached you will find a Word document on
collecting diagnostics. Please follow the instructions, fill out and send back
Thank you
kingkassel@aol.com
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handyguy2
Junior Member
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14. September 2009 @ 18:34 |
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Cool. Worth a shot too.
Anything interesting on your Word document?
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