|
Pinnacle Studio 9 plus problem to render
|
|
|
fors6630
Newbie
|
9. October 2005 @ 21:28 |
Link to this message
|
Well, my attempt worked. I completely uninstalled then used the registry clean utility provided by Pinnacle, then reinstalled Studio 9.1 and problem solved.
Upon reinstall, Studio still couldn't process the sound correctly on the above mentioned DV --> AVI clips where the sound was not working in Studio (but was in Windows Media Player). So, thankfully I still had the MiniDV tape, so had to capture from the tape again to AVI. Upon doing so, Studio now plays the sound correctly.
Likewise, I went ahead and rendered my content (again, without actually burning to DVD), and this time everything worked...YES! Ah, the sweet satisfaction of extremely painful success. Now to write Pinnacle and tell them to get their $h1T together, since this is completely bogus (as you all too painfully well know).
Time for bed.
Rob
|
|
Advertisement
|
|
|
|
|
Radioham
Newbie
|
11. October 2005 @ 02:58 |
Link to this message
|
|
Thanks Rob. As a new customer with no previous version to fall back to I guess I am stuck waiting for the patch... Come on Pinnacle, pull your fingers out!!
Regards
Colin
|
|
astalker
Junior Member
|
11. October 2005 @ 04:08 |
Link to this message
|
|
Thanks Rob. For your information, I only uninstalled the 9.4.3 patch (Full version), and had therefore to reinstall Version 9. I did not do any cleaning of registry - 9.0 worked fine. I applied the 9.3 patch, which I fortunately had, and it works OK too. It's just the 9.4.3 which causes the problem. Not sure if Colin is able to wind back to 9.0 - that would work. The only thing I miss is the ability to import from another DVD. Hope Pinnacle are keeping up with all this - sounds like Rob is communicating with them. I'm not - got fed up with the hoops they wanted me to jump through!
Best Wishes
Allan
|
|
Radioham
Newbie
|
11. October 2005 @ 09:00 |
Link to this message
|
Just took 15 seconds of AVI that would not get though 2nd pass, converted it to MPEG2 and it now renders straight to disk.
Any ideas?
Regards
Colin
|
|
astalker
Junior Member
|
11. October 2005 @ 09:36 |
Link to this message
|
|
Yes - hope that Pinnacle can get it sorted out.
Allan
|
|
Tnatural
Newbie
|
12. October 2005 @ 19:43 |
Link to this message
|
Brand new to this board. Purchased Studio 9 3weeks ago (loaded patch too). Had to reload the software 5 times in the past 3 weeks. The product does not render/compile with menus, I have to remove the menus, create AVI file, import back to Studio, add back menus then burn (and the quality suffers). One thing that has helped is that I only capture in one continuous file, then cut/edit from that one file. Otherwise I got memory errors. I have to say from all the posts that there is a serious problem with this product and it is buggy as all hell. I am tired of being told to 'set windows to high performance, or defrag', this product just does not work right.
|
|
Robert66
Suspended due to non-functional email address
|
13. October 2005 @ 04:21 |
Link to this message
|
|
I have just received an email from Pinnacle tech. with the "simple" remark solved . This is not true--I just refused to invest more than the 20+ hours testing and replying to Pinnacle only to have another rediculous test. I have been using Pinnacle version 7,8,and now 9. They will really solve this glitch and eventually come out with a patch, but not without a lot of prodding from those who have purchased their program(s).
I recommend that each of us in this thread who feel the problem is within the patch 9.4.3.70 send a statement to that effect to Pinnacle.
I don't think they search forums like AfterDawn. We have bought their program(s) and deserve better product. We are not all "newbies" and should not be treated like we don't know much more than how to turn on a computer.
There is a better impact in numbers -- maybe it will work with Pinnacle?
Good luck to us all,
Bob
|
|
Super8
Newbie
|
13. October 2005 @ 08:09 |
Link to this message
|
|
Bob, Allan and others,
I have had a similar experience with Pinnacle. I spent many hours trying various things to get one project to render to the DVD files stage, without success and updating them with the lack of progress. Then I downloaded a completely new video file about 31 minutes long, with no editing and it rendered OK. Pinnacle's response was that there must be something wrong with the other files. My belief is that it was just luck and probably the new one will start to do the hanging thing when I do some editing on it. So we should all tell them the problem has not been fixed.
Ian
|
|
bramo
Newbie
|
13. October 2005 @ 09:13 |
Link to this message
|
|
We may have the last laugh. After re-formatting my computer and starting from scratch, they are now not even able to get my product unlocked.
And what did I recieve in the email today? A customer support survey. They will know what I think when I get time to fill it in. I'm asking for my money back and getting Adobe Premiere Elements. It must be better.
|
|
trolley
Newbie
|
14. October 2005 @ 12:09 |
Link to this message
|
|
Don't really have a problem with the rendering process. It doesn't hang or crash. I've been using it for a couple of months now. Probably about 10 times a day (i'm a proffessional videographer) My problem is video coming out of sync during playback or video freezing within the first 10 seconds and audio keeps going. Doesn't seem to be a thread for that so I figured this was the best place to go.
|
|
Super8
Newbie
|
14. October 2005 @ 13:28 |
Link to this message
|
|
trolley,
How long was your file? For me the problem only seems to happen when the file is longer than 15 to 18 minutes. (I am guessing that you may be making a number of short movies, because you said you use the program about 10 times in a day)
I don't have any problem with loss of video and sound synch. Reading what others have written, it seems that may be due to dropped frames when you download from the camera. The frames are dropped, but the sound is all captured, so the sound track becomes longer than the picture track and will lag behind.
Ian
|
|
trolley
Newbie
|
17. October 2005 @ 05:09 |
Link to this message
|
|
The file is anywhere from 30-60 minutes long.(Court Depositions) and yeah I do use them about 10 times a day. I would normally think that, but studio's not telling me that it dropped anyframes. I upgraded from Pinnacle's Movie Star thinking studio would be better. They do have a lot of bells and whistles that I don't need but MovieStar never came out of sync. I'm just about tired of messing with it.
|
|
943sucks
Newbie
|
17. October 2005 @ 10:16 |
Link to this message
|
|
Well I was one of those who purchased Studio 9 Plus, after watching some tech shows, where it was recommended. I had been using another product. It's just too bad that I didn't check this forum first. Anyway since I can't go back I went forward and purchased Adobe Premier Elements. It's differnt but it does what I need and it renders to MPEG-2 which is what I needed. I don't work for Adobe either.......just tired of trying to tweak the program and listen to all of Pinnacle's drivel etc etc.
|
|
trolley
Newbie
|
17. October 2005 @ 10:31 |
Link to this message
|
|
I wish it was that easy for me. It's not for home it's my work editing software. It's not like I can talk them into buying a $500+ piece of software after 2 months of using a $300 piece that I read all these good reviews about. I'm convinced that everyone's problems have no real answer. Pinnacle didn't think this one through. The patches don't help a thing. I'm not sure what they were thinking!!! And I've been all over Pinnacle's Forums and have even called them. They really need better tech support.
|
|
Radioham
Newbie
|
17. October 2005 @ 12:44 |
Link to this message
|
Ok... an update from meon very strange happenings.. my copy of studio plus has started to work.. but not on files captured by studio. I have a copy of MGI videowave and a copy of Nero. Both capture AVI to the same DV quality and both work perfectly with studio. The same files captured on the same machine but using studio continue to fail on pass 2.
So I guess I just work differently, pity that option may not be available to everyone.
Colin
Regards
Colin
|
|
trolley
Newbie
|
17. October 2005 @ 12:50 |
Link to this message
|
My problem is I HAVE to capture in mpeg-1 fromat b/c that's what my clients use. I could capture in AVI then convert it but the time and space becomes a problem because of the quantity I use.
|
|
Radioham
Newbie
|
17. October 2005 @ 13:44 |
Link to this message
|
I understand that you have to work to company standards, I was just hoping to help a little. Also for the record tonight, mpeg1 & mpeg 2 files captured by Nero also work perfectly with studio... but same tape caputured with studio fails on 2 pass as usual.
Good luck
Colin
|
|
trolley
Newbie
|
17. October 2005 @ 13:55 |
Link to this message
|
|
I appreciate the help I'm not griping at anyone. Just the fact that I expect for something to work that I pay for. No biggie. I'm sure I'll upgrade after enough convincing. Any Recomendations?
|
|
Radioham
Newbie
|
17. October 2005 @ 14:08 |
Link to this message
|
|
We all agree with that sentiment... Pinnacle needs to sell product that works as advertised, as buyers we expect just that. I've said it before on this forum... Pinnacle, pull your fingers out, improve your 'support' and fix the product we all bought in good faith.
Regards
Colin
|
|
fors6630
Newbie
|
17. October 2005 @ 14:26 |
Link to this message
|
|
Colin, your observation that files captured by MGI Videowave will render in Studio 9 fit my experiences as well. When running the 9.4.3 patch (I'm not any more; have rolled back to the 9.1 install version) I was only able to get one project to render successfully. That project was one using video that was captured in a version of Studio that was prior to 9.4.3, probably 9.3 if my memory serves correct. I was never able to get a full tape (60 minutes) of video captured in 9.4.3 to render correctly.
I think I said it above but I'll state it again. Now that I'm back on 9.1, most issues seem to have gone away and I'm able to render and create my DVD's. (not all, unfortunately, but the remaining ones are bearable)
FTR, I also just left another reply to Pinnacle Support telling them to read this post and get a more stable product, since their reply to my original support post (where I did reference this thread) said to go through their basic troubleshooting steps. I don't believe for the life of me that we have issues that can be resolved with "basic troubleshooting", but instead that their capture functionality in v9.4.3 is crap.
Hopefully like others have said, they can pull their head out and see some sunshine someday; if not, perhaps we can all help them shove it farther in by informing unsuspecting victims with our honest negative observations of their product (and lack of support) via this thread.
Good luck everyone, and hope this helps someone.
Rob
|
|
bramo
Newbie
|
17. October 2005 @ 23:41 |
Link to this message
|
|
I've noticed that too. In my depths of frustration, I bought roxio easy media creator (editing fine, authoring rubbish, and a bunch of other useful tools for not too much cash).
Last night I got a Studio project to render straight to DVD but I had done the capture using the Roxio tool. I think this is why the 'sample' footage Pinnacle support give you always works. They should be looking at their capture software as well as the rendering.
In all fairness it was just a hockey game for coaching purposes so there was no background music. It did have a menu and a couple of titles for viewing set plays.
|
|
astalker
Junior Member
|
18. October 2005 @ 12:47 |
Link to this message
|
|
I posted a message on 12th September (yep - that long ago) stating that the capture software of 9.4.3 was at fault, and it is related to sound. Nice to see how many people are rediscovering that over the last 5 weeks or so.
But Hallelujah! Pinnacle have solved the problem! Version 10 is now available - and it will only cost us £40 (for those with US keyboards, that's 40 pounds sterling). Interested to know what you all think. I think we've bought a faulty product, and should have the legal right to have it fixed. I also have the other horrible thought - what if Version 10 doesn't work either. I'm interested in your views. Does anybody know of the means by which we can take legal action (Sales Description, etc) against them in the UK? Shouldn't cost anything - but if it does, maybe we can all club together.
Allan
|
|
trolley
Newbie
|
18. October 2005 @ 12:52 |
Link to this message
|
|
I'd be game if it worked. I'm still fooling around with the crap. I read that post you wrote and it mad alot of since. It'd be interesting to see them make a recall on v.9 and send us v.10 to make up for it...but it probably won't happen. I just bought a new graphics card hoping it'd help my sync problems. Later for now
Blake Trolinger
|
|
bramo
Newbie
|
18. October 2005 @ 12:56 |
Link to this message
|
|
I just got a new card too. I saw your post Allan, which prompted me (now that I had another capture alternative) to try Studio on the alternatively captured video.
I've rebuilt my computer to try and get over all this. Now they can't even unlock my new studio install. Still says its a trial.
I'm downloading Adobe Premiere Elements as we speak...
|
|
Advertisement
|
|
|
|
Islegrove
Newbie
|
18. October 2005 @ 13:21 |
Link to this message
|
Quote:
I also have the other horrible thought - what if Version 10 doesn't work either.
Pinnacle claims that version 10 is rebuilt from the ground up based on their liquid edition engine. My guess is that the programmers probably messed up ver. 9 so good that they just were unable to fix it... :)
it used to happen to me a lot back when I was still programming... :)
Anyway... this should mean that stability has improved, but it doesn't matter to me. I can't afford it...
This message has been edited since posting. Last time this message was edited on 18. October 2005 @ 13:22
|
