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Pinnacle Studio 9 plus problem to render
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Member
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18. October 2005 @ 13:33 |
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Just got an e'mail from Pinnacle informing me that I can have Pinnacle studio plus 10 at a good rate £40 and be the first to own a copy if I order now. Haaaaaaa.
I'm still waiting for a response from Pinnacles customer service regarding a mail I sent them about the usual problems with version 9.
Think I'll let others try it first :o and if I read the same old story pinnacle can shove it!!
Dont slip or youll break it!
Core 2 Quad Q6600 GO, 4GB OCZ Reaper PC8000@1066Mhz, XFX XXX 8800GT, 3x SATAII Seagate HDDs (2TB) Pioneer DVD-RW, Samsung DVD-RW.
Windows Vista x64 SP1. |
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astalker
Junior Member
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18. October 2005 @ 14:31 |
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I sent the following email to Pinnacle via their Technical Website. I think they have a legal responsibility (certainly in the UK) to correct their faulty software. PLEASE, PLEASE let them know that you agree. I cannot prove their software is faulty on my own - I need your support. Let them know the strength of feeling.
Allan
Sudio 9 version 9.4.3 has been recognised by many to be flawed in the capturing of video (evidence - see afterdawn.com at
http://forums.afterdawn.com/thread_view.cfm/4/229311
You now wish to charge me £40 to correct this fault. It is my belief that, under the Trades Description Act, the product is not fit for the purpose for which it was sold. I therefore request that you correct the malfunction in Studio 9.4.3 without charge, otherwise I wll require to report this issue to my local Trading Standards Office in Falkirk Council. I require an answer to this complaint in a reasonable timescale.
Allan W B Stalker
Falkirk Council
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trolley
Newbie
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19. October 2005 @ 05:14 |
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I'll go with that. Why should we pay for something that doesn't work anyway? It's not like we just took it out of the box and got pissed. I'm sure everyone here has done everything they can to fix the problem including Pinnacle's suggestions.
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Super8
Newbie
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19. October 2005 @ 09:04 |
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Allan,
Yes, I think you (Sept 12) and others are correct in that it is a capture caused problem. For my video that would not render to DVD files, I re-captured the largest sequence from the camera using Nero 2.1.2.25 OEM version that came with my new computer. File is about 6.5 Gig Type 2 .AVI. I renamed the capture to the same name as the original captured by Pinnacle and it was accepted into the timeline with all the same edits etc., though I think there is some slight frame slippage (I'll check this when I burn to DVD-RW). The main thing is it now rendered OK to DVD files. I hope I can now proceed with other editing using Nero and never Pinnacle, for tape capture.
Ian - Vancouver, Canada
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awileydog
Newbie
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19. October 2005 @ 10:40 |
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I have been told that some authoring SW causes problems for others. After I removed all the Nero crap that I installed for my new Sony DL writer, my Pinnacle returned to normal. BTW, I have authored hundreds of DVD's with it over the years and it has ALWAYS been very stable for me.
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Super8
Newbie
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19. October 2005 @ 12:47 |
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I burned the DVD files (see previous post) to a DVD-RW disk using Pinnacle to burn from previously created files and that was OK. But as I thought, there was some loss of alignment between the raw video file and the timeline after I re-captured. Transitions are not happening at the scene changes. They are about 1 second off, but I can fix that by deleting and re-inserting the clips.
Re: awileydog's comments, I am running Nero and Pinnacle and they seem to co-exist OK. I had a problem with an earlier version of Nero that can burn DVD's when I tried to run "SETI at home" at the same time. It slowed Nero to almost a stop.
Ian
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Radioham
Newbie
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19. October 2005 @ 13:12 |
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Alan
Thanks for the effort on shaking the Pinnacle tree... can you post the link you sent your complaint to here please?
Colin
Regards
Colin
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astalker
Junior Member
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20. October 2005 @ 02:46 |
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Radioham
Newbie
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20. October 2005 @ 13:33 |
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Thanks Alan
I have let them know my thoughts! Auto response as below:
The reference number for your question is 'xxxxxx-xxxxxx'.
You should receive a response by email from our support department within the next 1 - 2 business day (excluding weekends and holidays).
I eagerly await the response....
Colin
Regards
Colin
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astalker
Junior Member
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20. October 2005 @ 13:43 |
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Good Colin. The more people who complain about the software not doing the job, the better. I'm off on holiday early Friday (21st) for 2 weeks - please don't take any lack of reply as a lack of interest.
Best Wishes
Allan
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Member
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23. October 2005 @ 16:00 |
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Dont slip or youll break it!
Core 2 Quad Q6600 GO, 4GB OCZ Reaper PC8000@1066Mhz, XFX XXX 8800GT, 3x SATAII Seagate HDDs (2TB) Pioneer DVD-RW, Samsung DVD-RW.
Windows Vista x64 SP1.
This message has been edited since posting. Last time this message was edited on 28. October 2005 @ 15:15
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sta98
Newbie
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26. October 2005 @ 08:44 |
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Hello fellow Studio users
I'm having an issue and I'm not sure if I'm in the right forum to ask but I will anyway.
I have Studio Plus 9.4.3.70.
After importing a DVD title that is about 60min long. I insert it in the filmstrip and if I go to Make Movie - DVD, It says that my project is too big for the disc and it would only be at 40%. Why? I thought you could fit about 120min on a blank DVD+R?
I've used Studio for stuff with my sony handycam and everything works great for making full DVD's. I'm guessing it has something to do with the MPG file it makes?
Any help would be great. I have not found anyone else talking about this issue.
Thanks,
sta98
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rayosx
Newbie
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26. October 2005 @ 09:14 |
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astalker and all the crew,
I started this thread long time ago and I did not know that it will be big,
Wooww, I am very sorry to not answer to this topic, I was very very busy at business and family. My apologies.
I could fix the problem only if I started from scratch, format , install the windows xp pro and install just the pinnacle 9 plus. I am not sure if it has to be with all the software that I had, maybe it creates conflict with the render, who knows, but it is very bad this program it is not well done.
Also, I got pinnacle 10 plus with the DVD suite, I still have not installed it but I will let you know later when I have time what happened.
REgarding the HD space, I do not think that was my case, I have two partitions, 1 for the OS and 1 for other stuff and I had free from my 100 GB , around 25 GB, so who who knows, version 9 plus was a crap , believe me a lot of users had a lot of technical problem with this software, I like the inferface, the idea but it did not work for me at all.
Good luck
Ray
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Rlqua206
Suspended due to non-functional email address
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26. October 2005 @ 10:24 |
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Sta98,
Blank DVD's hold 4.7 gigabytes anyway that is what mine are. I am not sure if they make them to hold more. If you have a 60 min. video that probably adds up to more than 4.7 gig. You will either have to compress it more or I think there is a program that helps with this. Not sure what it is called. I think it is called DVD Shrink or something like that. Maybe someone else can help in that department. Or you may need to cut your video down. I hope this helps.
<a href="http://www.create-your-own-dvd-movie.com/DVD-movie-blog.html"><img src="http://feeds.feedburner.com/DvdMovieCreation.gif" height="67" width="200" style="border:0" alt="DVD Movie Creation"/></a>
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iainhp
Newbie
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26. October 2005 @ 11:28 |
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FWIW - I have had the same problem since July. Have been hoping Pinnacle would come up with a software patch to fix it, especially as so many were reporting the same problem. I will not be putting money down for version 10 - frankly I'm surprised they would even suggest it. They haven't delivered on version 9, why would they expect a customer to spend more money on version 10? I have basically started looking for a replacement from someone else. Large companies sometimes lose sight of reality - I think Pinnacle is one of them.
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sta98
Newbie
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26. October 2005 @ 16:14 |
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The DVD I am importing has one 60min title on it. It fits fine on a DVD+R, I just wanted to edit the commercials out of it and add a chapter menu. The problem is that when Studio imports the DVD title, it creates a file that ends up being too large to fit on a disc. How do I get around this?
If anyone knows of a good knowledge base about problems like this, please let me know.
Thanks!
sta98
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rayosx
Newbie
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26. October 2005 @ 17:33 |
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Allan
Please add me on msn messenger rayosx@hotmail.com
I would like to chat with you , do not email me to this email because I do not check that , it is for spam purposes, just that
thanks
RAy
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rayosx
Newbie
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28. October 2005 @ 20:34 |
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Any of you have had time to test the pinnacle 10 plus ?
let me know, thanks
ray
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rayosx
Newbie
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29. October 2005 @ 07:44 |
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Attention
Guys and Gals
Any of you who tried 10 plus yet ?
Let me know I am very interested
I will let you know in some days what happend with the version 10
it the problem persists or not, etc
Ray
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Robert66
Suspended due to non-functional email address
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29. October 2005 @ 13:18 |
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Just a quick note to say I DID get an email reply from Pinnacle -- a new tech. said they hope to have a "fix patch" fairly soon. At least we got their attention.
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Member
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29. October 2005 @ 13:28 |
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That would be great! If they do get a patch to fix the rendering problem with Studio 9 I may even reinstall it on my computer :)
Dont slip or youll break it!
Core 2 Quad Q6600 GO, 4GB OCZ Reaper PC8000@1066Mhz, XFX XXX 8800GT, 3x SATAII Seagate HDDs (2TB) Pioneer DVD-RW, Samsung DVD-RW.
Windows Vista x64 SP1.
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bellbird
Newbie
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30. October 2005 @ 21:29 |
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Hi Ray,
I've been having the same problem, but only with one particular video which is a large movie.
Smaller ones are rendering fine (when I say small, around 30 minutes)
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Member
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31. October 2005 @ 14:27 |
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I hope Pinnacle read through these pages, and feel so guilty about providing people with faulty goods that they bow their heads in shame.
A gesture of good will however would be to provide all registered users/purchases of Studio 8/9 a free copy of studio 10. This I'm sure would help recompense users for the trouble and lost time spent using Pinnacles faulty products.
Dont slip or youll break it!
Core 2 Quad Q6600 GO, 4GB OCZ Reaper PC8000@1066Mhz, XFX XXX 8800GT, 3x SATAII Seagate HDDs (2TB) Pioneer DVD-RW, Samsung DVD-RW.
Windows Vista x64 SP1.
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GJN
Newbie
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31. October 2005 @ 19:13 |
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I also have problem burning CDs. Every time I burn a CD (I'm making copies of the same holiday for family members, so I'm not adding any video files to the computer), there is less and less space on my hard drive (C) and now I can't burn CDs anymore. I get the message "not enough space on C drive". I have emptied everything I can, which solved the problem for a couple of burnings, but not anymore. Somewhere Studio 9 is creating HUGE back-up files, but where? I went to documents, my videos and emptied that too, but that didn't do the trick. Please help.
GJN
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Super8
Newbie
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1. November 2005 @ 06:07 |
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GJN, If you look at the "Make Movie" window, you will see a small file folder icon to the left of "Settings". Click on that and it will tell you where the auxiliary files are going. You are right that they can be huge.
Ian
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