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Panasonic DMR-E85H error U99
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AKNewbie
Newbie
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11. October 2005 @ 08:13 |
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U99 yesterday and this morning. No ads, mostly no listings.
Sent screen shots that Cheryl requested (debug 1&2) this round along with some TVGOS screen shots showing no adds and no listings, etc.
Will advise when I hear back from Cheryl.
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RX7Fan
Member
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11. October 2005 @ 08:14 |
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PSU,
no display at all in stby? ... check the date on the firmware you downloaded, teh .frm file, let us know what it was/is ??
I don't think they would do it, but blanking the display where the U99 show's up, would get rid of the u99 , now wouldn't it?!?!
can you say ....... satan (sorry dana carvey flashbacks to the church lady.
RX7 Fan
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vulcanusa
Member
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11. October 2005 @ 08:19 |
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psujmatt,
If you hit the Functions button and enter Setup, I believe one of the menu options permit you to adjust the display preferences. I think the options for the display preferences are: Bright, Automatic, and Dim (or something like that). I believe if you select "Bright", that the clock is displayed when the unit is in Standby, otherwise not. Try that and let us know - not at home right now.
This message has been edited since posting. Last time this message was edited on 11. October 2005 @ 08:20
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RX7Fan
Member
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11. October 2005 @ 08:21 |
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Oh, hey gang, almost forgot this part!!!
Talking to Cheryl yesterday reminded me of something I heard, and she confirmed it, ..... when you get the first batch of Listings it downloads days 1,2,3 and 8, sunday when I got some listings I got Sunday, Monday, and tuesday, and the next sunday, so the first batch got through, but something between it and the next batch, I'm assuming 4,5,6and 7 caused the problem, starting to sound more and more like the ads. They come in good once, the listings (first batch) show up, the next batch of listing come in, cause the U99, next batch of listings show, but we're already toast because of the U99, so they never update.
Sounds good in theory, I'm sure Cheryl already knows this.
RX7 Fan
I think Vulcan just posted the setting in the menus, ... yep, that's right, forgot about that option, just looked, you can do that. It says you can turn the display off also in stdby.
This message has been edited since posting. Last time this message was edited on 11. October 2005 @ 08:25
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kossello
Junior Member
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11. October 2005 @ 08:25 |
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BudinMA
You said that you leave the recorder on to record your shows.
I tried this but after the first timer recording the recorder turned itself off.
Is there a setting to leave the recorder on after a timed recording?
I also received a U99 last night around 6:00 when I got home. I checked the listing and they were blank. It showed the channel line up but no data.
Keith
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vulcanusa
Member
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11. October 2005 @ 08:30 |
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kossello,
I thought I remembered that you could only set up the unit to remain on for a maximum of 8 hours when idle before it automatically entered Standby, but I must be mistaken if others have successfully left the unit on (i.e. not Standby) for a week. ???
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RX7Fan
Member
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11. October 2005 @ 08:41 |
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Just looked, page 16 says you can turn off the "standby after 6 hours" , it's "off timer" in the setup menu, options 2hrs, 6hrs (default), or off.
RX7 Fan
This message has been edited since posting. Last time this message was edited on 11. October 2005 @ 08:46
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BudinMA
Junior Member
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11. October 2005 @ 08:51 |
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Has anyone dealt with their cable system yet? I am still looking for information concerning whether the cable box should be shut off time to time and not kept on all the time. Supposedly, the cable box (like the DMR) needs to be shut off to receive updates. Has anyone already addressed this?
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daughn
Junior Member
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11. October 2005 @ 08:56 |
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I have Knology cable in Alabama and a Scientific Atlanta Explorer 2100 cable box. I never turn it off, and the guide information on it is always current and correct. Mainly use it as a quick reference to see what is currently on. If it is off, I wouldn't receive the TVGOS listings as my E85H is connected to the 2100 and then to the cable.
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mtlove
Newbie
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11. October 2005 @ 09:23 |
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another quick note: I don't have cable & only get CBS, NBC, ABC, FOX, WB, PBS and a Religious station
U99s still come through
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stickguy
Newbie
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11. October 2005 @ 10:00 |
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Hi people, I've been reading this forum for a while but I've decided to add my experiences to the thread in case it helps anyone.
I'm in Las Vegas, Nevada, Cox Cable is my TV provider.
I've got a DMR-E85H connected to the Scientific Atlanta cable box via S-Video to the L3 input. I've configured it to drive the channel select on the cable box via the IR Blaster. Works really well. We don't use the TVGuide at all (for a while it seemed to be responsible for the dreaded Green Screen of Death), I do all programming via the manual timer record screen. I rely on the IR-Blaster to change the channel on the cable box which is about 95% reliable. For critical stuff I set a "VCR timer" on the cable box as well, as a backup. This system worked really well for about 5 months.
We started getting the U99 errors some time in the middle of last month. It makes sense to me that it has to do with the TV Guide data because it only ever happens while in standby. Usually twice a day. I see it in the morning and again when I get home from work. A simple power toggle dismisses the "U99", then the "/// please wait ///", then again to power up. What a nuisance!
I've been following the suggestions: patched the firmware, no change. Reset using the ch^ch buttons, no change. Tried telling the DMR that we had no cable box and/or no cable service but that either stopped the IR-Blaster from talking to the cable box, or prevented me from being able to set up manual timed recording!
The reason I'm writing is that last night I tried re-configuring the TVGuide setup, entering a ZIP code of "00000". Seeing as we don't use the guide at all, I hoped it would try and find listings but not find any, and therefore not download any "bad" data that causes the U99.
Well, this morning, for the first time in weeks, the DMR was still in standby and wasn't displaying "U99"! If it is still ok when I get back home tonight then I'm hopeful that this has worked around the problem, for us at least. I know it won't help those of you that rely on the TV listings.
Anyway, thanks for listening.
- Colin
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gdoggy
Junior Member
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11. October 2005 @ 10:09 |
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UPDATE The digital board replacement on my E95 did not fix the problem so we have that ruled out. The tech said he has a service bulletin that is dated Sept. 05 that has a firmware upgrade to resolve TVGuide related U99 errors. The problem is it that it has a serial number range listed on it and mine doesn't fall under it (my serial is newer.) The tech is going to call Panasonic and see if it's ok to flash mine anyway. The firmware he has may be the same one that Timdf got a hold of. I'll keep everyone posted.
@
This message has been edited since posting. Last time this message was edited on 11. October 2005 @ 10:09
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RX7Fan
Member
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11. October 2005 @ 10:11 |
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Gdoggy, please ask "your" tech if he can tell you the range of S/N's, .... if need be you might have to explain the situation (us all talking here in the forum)
Thanks in advance
RX7 Fan
also, if he can, some reference to the bulletin, number, or something like that, we need more ammo. :)
wait a second, you know what, that may be the upgrade to 970dl firmware, ... they were having problems back march april or may with TVGOS, Gemstar upgraded there firmware.
This message has been edited since posting. Last time this message was edited on 11. October 2005 @ 10:17
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shaolin00
Suspended due to non-functional email address
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11. October 2005 @ 10:16 |
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Posted earlier and forgot to include in my post that I DO NOT have a cable box at all, so it's not a cable box issue. I'm in Charlotte NC and have Time Warner cable. I've had my TV Guide feature disabled for 3-4 weeks now and no problems at all. I'm really hoping a firmware update can resolve this.
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AKNewbie
Newbie
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11. October 2005 @ 10:17 |
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Update from Cheryl:
Thank you for the information. If you notice any patterns or something changes, please let us know and grab screen shots.
I'll let you know what we find.
To which I responded:
Just a quick synopsis to date.
On Wed 10/5 I did a L1-diagnostics on my DVR to return it to factory settings. After that was complete, I did the 653214741 reset on the TVGOS. I then setup zip/cable info.
On Fri 10/7 I turned on unit, it was asking for zip/cable info. I set it.
On Sat 10/8 I turned on unit, it was asking for the TV lineup. I set it. It had some programming and some advertising.
On Sun 10/9 I received U99. Advertising was now gone, listings were incomplete.
I have received U99 everyday since. No advertising since, listings remain incomplete.
****
Well, guys, I'm starting to lose hope. Unless your input to her has been more productive.
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Mossler
Junior Member
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11. October 2005 @ 11:07 |
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For those who want to turn off the TV Guide Onscreen and just make manual recordings until this is taken care of I found these instructions on the avsforum. It was posted by Kelson I believe. I tried it yesterday and it worked for me but then I reset it because I really don't want to give up the TVGOS if I don't have to. It has had so many U99's lately that it has been worthless though. I've been working with Cheryl also and hopefully they will get this thing worked out.
When you give the unit a hard reset to wipe out the EPG and go back to the out-of-box state, you have to set up the EPG upon turn on. You give it a zip code and say cable or OTA and boom you now have an EPG waiting for data.
Now here's the EPG on/off switch in the E-85.
Right after setup while the unit is on and it has not downloaded any EPG data, you go to the setup menus and make the selection for manual channel setup (and eventually manual clock setup). When you do so, the E-85 flashes up a warning screen telling you that if you continue with a manual channel setup you will disable the EPG and it will not download any data. This is the key to disabling the EPG on the E-85 -- just continue on with a manual channel setup.
If you have turned off the unit after your initial setup. Once the unit downloads some EPG data, the selection buttons for manual channel/clock setup are grayed out and deactivated. You would have to reset the unit to wipe out the EPG and start over again.
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Mossler
Junior Member
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11. October 2005 @ 11:18 |
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Quote:
UPDATE The digital board replacement on my E95 did not fix the problem so we have that ruled out. The tech said he has a service bulletin that is dated Sept. 05 that has a firmware upgrade to resolve TVGuide related U99 errors. The problem is it that it has a serial number range listed on it and mine doesn't fall under it (my serial is newer.) The tech is going to call Panasonic and see if it's ok to flash mine anyway. The firmware he has may be the same one that Timdf got a hold of. I'll keep everyone posted.
Gdoggy, I was thinking seriously about taking mine in and see if the digital board replacement would help so thanks for saving me and others the time and expense. I would be interested in knowing if the firmware works. Thanks again!
This message has been edited since posting. Last time this message was edited on 11. October 2005 @ 11:18
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RX7Fan
Member
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11. October 2005 @ 11:24 |
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AKNewbie :
Quote:
I did the 653214741 reset on the TVGOS. I then setup zip/cable info.
Huh?? I've never heard of that number combination before, is that on an e85? I'm guessign it's a reset from the "Messages" page on the TVGOS??
RX7 Fan
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Coyote24
Junior Member
1 product review
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11. October 2005 @ 12:20 |
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RX7Fan: My RCA TV was produced in 1999. I have full listings on that (2 days max) and no ads, just the Guide+ stuff in the left panels, and there was never a tab for "promotions" like the Panny. My friend has a newer RCA TV bought 3(?) years ago with a NEWER version of Guide+, which DOES have a "promotions" tab, and DOES have ads in the left boxes currently. I don't EVER remember the old RCA having ads at all (or maybe just the number of them) anywere near what the new TVGOS gets. Thanks for the RCA Guide+ troubleshooting--add a "2" to the string, works on mine. If you want any info from those pages, let me know, but I'm thinking ads may no longer be supported on this old version of Guide+. EDIT on 10/15: This isn't true, as I now have Guide+ ads, they just took a few days to d/l even though the listings were fully populated. I think I read in some newsgroup that Gemstar was no longer supporting Guide+ as of 2004 (?) but it still works fine. Apparently that info was false, as the newer version of RCA Guide+ is still getting ads.
psujmatt: Did you fix your "no display in standby" problem? To my knowledge, there is NO way to turn the clock to off in standby. The "dim" setting just dims the display so it's not right in your face if it's in your bedroom; it doesn't turn it off.
(related to above) I flashed my firmware on October 6 with firmware dowloaded from the panny website the same day (I guess we still don't know if Panny "changed" the firmware on Oct 6, but anyway...) I had *ONE* U99 since the firmware flash, and that was anywhere between 5 minutes after installing it and 8 hours, as I went to work after the flash. I have not experienced any firmware problems.
Bonus2: I don't see how the U99 can be related to "old data" as you and I both had a U99 shortly after a reset (although mine was reset due to the firmware upgrade).
CURRENTLY: I last did the chup/chdown reset on Friday afternoon, Oct 7. I have not had a U99 since (yet). I have fully populated listings EXCEPT for Friday, which is spotty, but mostly "no listing" from 12AM-11:30PM. I have ads, but not nearly as many as used to be there before the reset (old ads whose subscription ran out?). There are five that my friend has on his RCA Guide+ that I don't. All the others compare. I know I used to have some of these before the reset, especially the first one (Arkansas placed a nationwide ad for tourism?!). The "old" ads that he has I don't have are:
Arkansas Tourism
Down's Financial Inc.
Bowflex Treadmill Climber (I *do* have the ad that's just "Bowflex")
Bose Quiet Comfort (have the "Bose" only ad)
American Express
Maybe this will be helpful *shrug* At least we know it's not the cable companies "tweaking" the TVGOS signal, as it's happening with broadcast (antenna) downloads of the guide, too. If it were one ad with bad code that's causing this, I wonder if their contract with TVGOS would have lasted a month? I guess we'll know if it suddenly stops happening with no action on Cheryl's part, whenever the "bad" ad expires. I also wonder if the diagnostics pages would reveal if an ad had bad code.
timdf: Thanks for offering up the firmware, but you and I have gone ALMOST as long with no U99 (your last one was 10/5, mine was 10/6-7). Looking back through the posts, I noticed that TForce1 in S. Cent. Texas was seeing them mostly on the weekends. This is when my last two happened the last two weeks, on Thursday/Friday. Which leads me to wonder if Gemstar has a timetable of inserting "new" ads...do the ad companies' "subscriptions" start on the weekends? I'll be anxious to see if timdf and I get through this coming weekend with no U99s.
This message has been edited since posting. Last time this message was edited on 15. October 2005 @ 02:18
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AKNewbie
Newbie
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11. October 2005 @ 13:54 |
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RX7
Yep, another secret code which "resets the firmware" (my words) of TVGOS to factory. You lose the second set of version numbers, so instead of reading 07.01.26/07.06.11/..., it goes to 07.01.26/00.00.00/... TVGOS has the ability to download newer firmware to your E85 (as I understand it). After a couple of days, it went back to having both codes.
Here's the link where I found this info:
www.avsforum.com/avs-vb/showthread.php?p=6222003&highlight=753159852#post6222003
Why would I do this? Cause I'm desperate to get this U99 behind me.
Edited to add: This code is entered from the the messages screen (just like the 753... code). Do a search on that code over at the avsforum for more (though I think I've related the jist of it).
later.
This message has been edited since posting. Last time this message was edited on 11. October 2005 @ 14:02
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vulcanusa
Member
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11. October 2005 @ 14:21 |
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Since the Divide Title U99 was resolved with the firmware update identified by Roger Amidon, imagine if/when it's proven that all the hassles and utility problems (lost timer programs) everyone has been experiencing using the TVGuide is related to ads???? Imagine the uproar that would occur if all regular TV viewers in the USA were simply watching broadcast TV and every time a certain commercial played (essentially a streaming download to your TV), your TV froze with a black screen and U99? How long would that commercial be played? TV equipment manufacturers would immediately swing into action to make sure that all new models were invulnerable to the problem. Legislation would probably be passed to ban the use of whatever element caused TV's to produce a "black screen" with U99. Whomever produced the ad would be sued criminally, civilly by everyone and their grandma, and probably end up spending time in jail. They'd be hounded by the law enforcement agencies and media. Little old ladies would be interviewed with tears in their eyes because they missed the last few minutes of Wopner, or Oprah, or Dr. Phil. Sports fans would be up in arms. As a society, we'd label the creator of such ads as slimy virus generators, or perhaps even by the "T" word.
One of the reasons I don't use the TV Guide is this whole issue where Gemstar, or whomever, may apparently simply reprogram your DVR without your permission or KNOWLEDGE! That ability was reported earlier in the thread, although I don't know if it's factual. When I performed the firmware upgrade, it was with my explicit consent. I'm "hoping" that by disabling the TV Guide "data" download that I have also effectively overriden any ability of GemStar to reprogram my DVR's!
This message has been edited since posting. Last time this message was edited on 11. October 2005 @ 14:23
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Junior Member
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11. October 2005 @ 14:24 |
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Quick update:
Talked to Cheryl late morning. She said she didn't have any screen shots from an E500 yet. I sent her what I had taken with me to work. She asked me for an "after the reset" set of shots and also wanted to know what cable company, cable box make/model I use.
When I got home, I captured screens for her and sent them along.
mtlove - I mentioned that you said you only use your unit with broadcast (lest she set off down the wrong path).
After resetting last night at 9:30, at 4:30 this afternoon there were a line-up, listings for 3 day and half of next Tuesday and two basic TV Guide promotions.
I'm going to go in and prune the line-up now. I'll report back tomorrow sometime.
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BudinMA
Junior Member
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11. October 2005 @ 14:46 |
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Well, I got home and it was U99. I tried the "service mode" reboot however that didn't allow me to shut the TV Guide off. I did a hard boot and redid the start up. I exited the screen and went to setup to manually do the channels. However, it is not changing the cable box. Is it possible to stop the download of the TVguide but still control the cable box so I can change channels? It seems the only way to control the cable box is to do the TV guide. I'm at a loss.
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vulcanusa
Member
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11. October 2005 @ 14:54 |
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BudinMA,
It's hard to believe they would tie controlling a cable box with the IR blaster to TV Guide download. So you did a hard reset. Then the first thing it asks you is to set up the TV Guide (do you have cable?, is cable box attached?, enter zip code). You do all that. Then you hit Functions button, goto Setup, and select Auto Channel Scan. You should then get the warning that TV Guide download is disabled from that point forward. After all that you're saying if you set up a timer program to record that the DVR does not command the cable box to the appointed channel when the timer triggers to start program recording???
This message has been edited since posting. Last time this message was edited on 11. October 2005 @ 14:57
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BudinMA
Junior Member
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11. October 2005 @ 15:11 |
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Unfortunately, it doesn't happen like that. I hard boot (3 times already tonight) and go to the enter cable box, zip...etc... after all that is done and it asks "What would you like to do now, watch TV" I hit enter and then go to setup. However, by this time the auto channel box is already greyed out so I can't press it. The only way I can press it is to not even put in the cable information, however, then, like I said before, I can't control the box.
BTW, after sending numerous emails to Panasonice they say I have to bring it in. They also gave me a website to rate their customer service. Feel free to send them a message:
http://www.pasc.panasonic.com/epartCC/survey.asp?k=3243507984956421001
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