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Panasonic DMR-E85H error U99
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vulcanusa
Member
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11. October 2005 @ 15:15 |
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BudinMA,
Jeez, that sucks. Sorry. I guess I've never seen that because I don't have a cable box, just cable. I thought a poster claimed earlier that the Auto Channel Scan is only greyed out once TVGuide data begins to download. Since you were never in Standby, why would it be greyed out? Hmmm... seems we've received some misinformation somewhere along the line.
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BudinMA
Junior Member
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11. October 2005 @ 15:45 |
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Wow, I've just tried calling Panasonic's customer service number and it's just rings busy signals. How ridiculous that their service has gotten so pathetic.
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Coyote24
Junior Member
1 product review
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11. October 2005 @ 18:48 |
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BudinMA: Interesting that auto channel select is greyed out; I've never used it, but I was reporting from the manual that states that TVGOS HAS to be set up even if you're not going to use it. I'm SURE that it was NOT grayed out for me after a reset, as I considered it, but didn't do it. Reset and try it again, and if it's still grayed out, try entering a bogus Zip (00000 or 11111).
Skatter21: THANKS for telling Cheryl this is NOT a cable issue as at least 2 broadcast-only posters have seen it, too. Best to give her as much info as we can about what we've discovered in this form (I hope she reads it!)
vulcanusa: If it *is* an ad with bad code, I agree there *should* be ramifications, but the U99 population is too small for anyone to care much. Perhaps we should write letters to Consumer's Union that they can include in a sidebar the next time Consumer Reports reviews ANY equipment with TV Guide.
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Mossler
Junior Member
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11. October 2005 @ 21:31 |
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I just got another U99 and I just happened to be looking at it so I know that it happened at exactly 12:40 AM Eastern time. I believe it got the U99 right when it attemped the download because I've gotten several at this same time. I do have partial listings again but no ads except for the TV Guide ads. I think the ads must be the problem because Cheryl asked me to watch and see if the ads came back. Is anyone seeing the ads anymore? If you are seeing them are you still getting the U99?
This message has been edited since posting. Last time this message was edited on 11. October 2005 @ 21:42
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rekoj
Junior Member
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11. October 2005 @ 22:59 |
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U99 still appears. I got it yesterday at 10:00 PM, and today around 7:00AM PST (but at 3:25AM everything was fine, no U99.) Then, I left the unit turned on, because I wanted to use timer recording (manually entered).
I spoke with Cheryl today in the afternoon. I gave her all information asked from the screen. She recommended factory reset, and she suppose to call me back tomorrow to check my info on the screen. She told me that SC-HT1500 home theater system (actually, it's kind of funny because the box and manual say Model No.: SC-HT1500, but the unit has Model No.: SA-HT1500) are in the same firmware family as DMR-E85.
It was one strange thing. I had channel lineup, but the information which Cheryl requested showed that I do not ahve any cahnnel lineup.
At 10:00PM PST I did channel up/down factory reset and unplugged the unit from the outlet. I also unplugged digital cable box (Scientific Atlanta from COX Communications) and TV from the outlet. The I plug ged back the cable box and TV and I check TV Guide on cable box. Everything was fine with my cable box, data for 1 week.
Then I reconnected IR blaster, plugged back the SC-HT1500, and I did TV Guide OnScreen SetUp. The unit is turned off since 10:39PM. Immediately after turning of the unit, the channels on the cable box began to switch. It went from 02 to 10, then return back to channel 02. Now it's on channel 42, and the "12:00AM" is still flashing on the unit. I will continue tomorrow.
First, I was looking for home theater system; however, when I saw DVD-recorder and 80GB HDD included in SC-HT1500, I opted for it. I already have DMR-E80H for over 2 years, and was satisfied with it. It did not have TVGOS, so that's why I choose another unit with HDD. But I did not have any clue about all those rules with downloading data and turning off the unit overnight to get TVGOS listing.
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dgs7
Suspended due to non-functional email address
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11. October 2005 @ 23:34 |
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I came to this forum several months ago and found out how to do the firmware upgrade. That helped solve those problems.
After a month or so of getting a daily U99 error, I came back here a few days ago to find solutions. I did the channel up/down reset and waited overnight to see the results. I was absolutely thrilled the following day when all the channels and listings were loaded with no U99 error! I modified the channel order and turned high speed dubbing back on.
Then today I discovered another U99 and blank TV Guide listings. However, I still had my channels, which has been normal for the U99. I cleared the U99, so we'll see if the listings load again tonight. If not, I plan to do another channel up/down reset with absolutely no modifications.
This is getting infuriating. I love this unit when it works, but I've never seen a piece of electronics equipment that is more finicky. It reminds me of the old Jaguar XKE reputation--great when they work, but they spend more time in the garage than on the street! I hope we find a solution soon that fixes these problems PERMANENTLY.
For reference, I am in Oklahoma City and using an antenna only. I am only a few miles away from the 1000' antennas so I get a VERY strong and clear over-the-air signal. Bottom line: This appears to be a nationwide problem that is not related to cable systems.
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dgs7
Suspended due to non-functional email address
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11. October 2005 @ 23:37 |
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One other thing...
Has anybody been able to confirm if 970DL is the latest firmware version?
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Bonus2
Suspended due to non-functional email address
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12. October 2005 @ 01:31 |
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Update Wed morn from Bonus2 on Sat reset of E85H
As you may recall, I reset using
1. Turn on your player. (But not in the TV Guide menu.)
2. Press & Hold the channel Up AND the channel Down button on the machine.
3. Wait until the unit says "BYE" and turns off.
4. Unplug the player, wait 30seconds.
5. Plug the player back in, turn on & re-enter setup.
Please note that my firmware is 970DL updated Jan 05 using download dated 1-27-05 from Panasonic. It is now Wed morning (10-12). Still no U99s. Prior to this I had U99s 3 or 4 times a day, forcing power on to get the time back and power on again to go through self-check and finally power on. This lasted a full 3 weeks and all days in the guide showed not listed.
Now I have TV Guide data for 7 days, however oddly it doesn?t seem to fill in the data in exact order.
Today is Wednesday 10-12-05 and Wed is fully populated
Thu 13th fully populated
Fri 14th fully populated
Sat 15th partially populated (mostly just sports)
Sun 16th fully populated
Mon 17th No listings
Tue 18th fully populated
Wed 19th fully populated
So as far as I can tell, my E85H is now fixed. Not sure if it was just the reset of if perhaps the reset coincided with a fix in the Guide data stream. Also I did record last night (using the Guide to set up the record) of the Boston Celtics last night. It recorded fine; and did not U99 after the record.
Good Luck to all others in fixing your U99s
Bonus2
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Junior Member
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12. October 2005 @ 03:33 |
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My ads all repopulated by 9PM. It's odd because they are usually late to the dance.
By this morning I had listings for Day 1, Day 2, Day 3, movies and sports for Day 5, up thru 4PM for Day 7 and all of Day 8.
No U99's yet even though we took the unit out of standby 3 times during what appear to be the download windows.
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BudinMA
Junior Member
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12. October 2005 @ 04:16 |
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Well after waiting the night (I reset it last night trying to disable the TVguide. I also switched it back to Ch 3 instead of L3 since that is the way I had it when I first bought it and didn't have any problems.) This morning there was no U99, however, I also didn't have any channels above 98. Additionally, there was no channel lineup nor program listings. I did have TV guide ads though. Arkansas Tourism was there as well as Bose and a slew others (it seemed like pages of ads).
I was going to try what Bonus2 suggested since he is in Boston too however, I couldn't shut the TV guide off on startup. so I did the setup again but with L3 as the channel the DVD is on. I'll see when I get home tonight what happens but I'm not hopeful. I wish there was something else on the market that I could just exchange this one for that worked. (I bought the Best Busy extra warranty.)
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shaolin00
Suspended due to non-functional email address
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12. October 2005 @ 04:36 |
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I've been reading that some people have been able to get ahold of Cheryl at TVGOS, but I can't. I even left her a message on monday and she hasn't called me back. Can someone give me her email address please so I can at least tell her my location, unit model, ect.?
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kensmith
Newbie
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12. October 2005 @ 06:08 |
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DMR-E85H TV GUIDE ON-SCREEN PROBLEM Workaround?!
WHOA! After my last hard-boot (ch up/down setup blah...) I was left without listings AGAIN and once again my unit downloaded the LOCAL BROADCAST TV channel listings. Since I've gotten used to using my TVGOS, I had no PAPER listings to refer to, so I went back to the TV Guide Website. The website usually defaults to my zip code, but came up with an error message saying that it was an invalid zip (or something to that effect). When I manually entered my zip, it couldn't be found~!! It DID have a listing for a neighboring city that uses the same TV Channels as us, so I used that. Here's the thing -- the TV Guide Website no longer has a record of OUR ZIPCODE -- and it DID still have it a couple of months ago before my E85H started having problems. Coincidence? This gave me an idea;
On Saturday I re-booted and re-set my 85 using the zip that the TV Guide Website recognized (of the neighboring town with identical channel lineup - Ft. Gratiot) and after a nights sleep I woke up to a re-populated and CORRECT lineup and it's been downloading the listings correctly since.
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gdoggy
Junior Member
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12. October 2005 @ 06:33 |
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Nice theory - and that may be the issue that's causing your U99, but TVGuide.com still has all the listings under my zip code, and I am still plagued with U99.
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Coyote24
Junior Member
1 product review
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12. October 2005 @ 06:45 |
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kensmith: I tried a neighboring ZIP code previously and still got the U99 with it. I've been lucky and have had no U99 since 10/7, but we'll see if it lasts the weekend. I'm still convinced it's being caused by "bad code" somewhere in the download, either in the ads or elsewhere.
This message has been edited since posting. Last time this message was edited on 12. October 2005 @ 06:49
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RX7Fan
Member
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12. October 2005 @ 06:55 |
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Gdoggy, and Coyote24, I concur, my Zip is still there also, still getting U99's and no data.
RX7 Fan
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kossello
Junior Member
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12. October 2005 @ 07:11 |
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Looked at the unit this morning when I w got up and there was the U99.
I checked the TVGOS and no listings for the channel it was set to (32) but looked like I had listings on other channels.
The unit was in standby for the night.
Keith
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rekoj
Junior Member
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12. October 2005 @ 08:43 |
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After channel up/down reset (on SC-HT1500 home theater system) at 10:00PM on Tuesday evening, I got U99 at 4:44AM PST on Wednesday. I turned on the unit, and there were no channel lineup or listing.
I checked the unit at 8:25AM Wensday - still no channel lineup or listing. I will continue with updates.
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BudinMA
Junior Member
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12. October 2005 @ 08:45 |
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Well, I called an authorized repair shop in Mass. He said the problems lies in the code or the code became corrupted probably from the TV guide download. He said there are three options:
1) replace the firmware. He said he wasn't sure if the firmware on the Customer Service site is the most up to date. The Tech site, which he has access to, has updates everyweek so their firmware might be better.
2) Replace the digital board. He said sometimes that solves the problem but not always.
3) Apparently there is an additional add-on or patch which can rewrite all the code in the machines, however it is expensive and he didn't have the ability to do this. He said a dealer in RI might have it.
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RX7Fan
Member
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12. October 2005 @ 08:51 |
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AKNewbie : When you did the reset code (the one we've been talking about through the "messages" area, did the TVGOS firmware drop back to the usual 07.01.26/07.06.11/..., ??? or did the last date change?
Those dates are firmware dates from Gemstar (I'm sure you already know that, but for general knowledge) I'm wondering ir a "refresh" of the firmware might work, or possibly if the dates change, a new version might work.
RX7 Fan (trying out my new signature below )
RX7 Fan
Rotary Power, ... it just makes sense!
The greatest car ever built!!! IMHO
hey, ... is this thing on? ..... anybody out there?
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AKNewbie
Newbie
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12. October 2005 @ 09:47 |
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RX7
It reset the second set of dates to all zeroes. The first date remained the same. After a couple of days the second date set (.11) came back.
That is exactly what I was hoping, especially since somewhere in this thread someone was talking to a repair shop and they said the code they had was .9, and the tech made the comment "oh, looks like there's been two updates..."(paraphrasing).
I have done the up/down channel reset last night and currently waiting for the first downloads.
Still waiting to hear how timdf's"revised" 970 code is holding up. All was good for him last we heard. I think he mentioned he had sent it on to another reader...would like to hear how they're doing also.
This really bites.
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DavieDave
Suspended due to non-functional email address
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12. October 2005 @ 09:52 |
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Well just called Panasonic (wait time 7 min) and spoke with a nice guy, I explained the U99 problem, he checked and found my questions I asked the tech online, he asked if the firmware update helped, I said no it didn't. I explained to him that I got my E-85 last X-mas as a gift and didn't have any paperwork, I gave him my build date of March 04 and S/N. for the unit. He gave me a work order number and a choice of three locations to have it fixed, I picked the closest place and he faxed a work auth. number to them. I'll drop it off today and keep you posted.
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RX7Fan
Member
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12. October 2005 @ 10:32 |
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AKNewbie :
Quote:
they said the code they had was .9, and the tech made the comment "oh, looks like there's been two updates..."(paraphrasing).
(Laughing) Yeah, that was me .. anyway, here's hoping it drops back to at least .11, a .12 would be nice! Since my data ran out this morning (I expected that, it got one d/l after my reset on saturday that filled the listings though Tuesday, woke up today to the U99 and no updates to the existing data (listings or promo either). Since all that happened, I'm gonna try your TVGOS reset code, and see what happens, ... It would almost be nice to track who's doing what, and what kind of success we get with each tactic, and compare. ... Think I'll start a notebook, extracting the stuff in the posts here, probably take me a day or 2.
Davie, side note here, .... you got some nice, (and rich) friends giving you an 85 for Xmas!!! cool!!!!
RX7 Fan
RX7 Fan
Rotary Power, ... it just makes sense!
The greatest car ever built!!! IMHO
hey, ... is this thing on? ..... anybody out there?
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Junior Member
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12. October 2005 @ 10:48 |
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I just heard from Cheryl at TVGOS -
We are still trying to gather information and find a common denominator with people having the problem. The U99 error is specific to Panasonic units and can indicate a number of problems. As far as the Guide is concerned it indicates a reset, but Panasonic decided not to include any debugging for us to trouble shoot. It is not limited to one model of Panasonic, but they all seem to have the same Guide version.
We are in the process of replicating scenarios in one of the areas where reports have come. Of course we do not see the problem here on the units we have setup, we have also not received any reports from customers in this area. Hopefully this replication will show us something.
I will be sure to update you once we have any information available or find a solution.
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Junior Member
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12. October 2005 @ 11:07 |
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Cheryl would like to be contacted by one or more people having the problem in Massachusetts. The TVGOS support center is located in Bedford, MA.
Send me a PM and I'll get you connected with her.
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daughn
Junior Member
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12. October 2005 @ 11:20 |
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From Alabama, Knology cable: after about 55 hours since the reset, all had been going ok with TVGOS on my E85H. I had ads, and the listings were mostly populated. Had made 3 recordings through the TV Guide. Then all of a sudden, about 20 minutes ago, a U99 appeared. I cleared it with the power button (3 times) and got the TV Guide back and it was populated with listings, but NO ads. Just sent Cheryl an email telling her all of this. I knew it was too good to be true (no U99s),
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