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DON'T be conned into BUYing from Model-gadget/KlickStore.com; EMAILs and/or FOUL LANGUAGE = BAN
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gilster68
Newbie
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17. December 2007 @ 14:15 |
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Mike, my order # 25387 for M3DS & 1GB micro SD card. Will this be delivered before Christmas. Whilst we apprecite the effort you are making on this site, I feel you need to answer your emails or put a notice on your own website to let all your customers know what is happening and to save yourself a lot of bad publicity which will surely affect future orders.
Thanks
Gilster
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wipac
Newbie
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17. December 2007 @ 14:33 |
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Originally posted by ModGadget:
Originally posted by wipac:
hi mike or modgadget
first good luck with the hard work that you must have.
I'm french and I have buy a cyclo ds on your shop and I'd like to know when the item will be shipped.
I know the postal service (airmail) because I used to buy things from england and I just want to ask you if you can sent the cyclo ds before wednesday because like all guys here that's for x-mas.
my order number is 26504
my Transaction ID: 287022124
thanks for your future answer and ask if you have a problem
regards loïc
Hi Loic, your order will be ship out on wednesday. could you please reconfirm your full delivery address again as it is look incomplete to me. thanks :)
okay my full delivery adress is
name: LOUIT LOIC
country: france
city: bassoues
zip code: 32320
street: boulangerie
that's a small town city with just one street.that my complete adress.
thanks for your fast reply
regard loic
louit
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goide
Newbie
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17. December 2007 @ 14:36 |
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Hello there ModGadget,
Thanks for posting on this forum to let us know what is happening.
I would appreciate it if I could receive a full refund on the order below as, due to your lack of response to my emails, I thought that I was not going to receive my items from you and placed an order elsewhere.
Thank you
www.model-gadget.com------------------------------------
Order Number: 23071
Date Ordered: Thursday 06 December, 2007
Payment Method-----------------------------------------------
Secure Credit Card Payment
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gellatron
Newbie
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17. December 2007 @ 15:24 |
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Attn: Mike @ Model Gadget.
Mike,
Could you please give me an update on my order that I placed for an R4DS on the 9th Dec? Details are as follows:
Transaction for the value of: GBP 26.07
Description: Purchase from www.model-gadget.com
From: CONSOLE PC COM LIMITED t/as RC HELI
Merchant's cart ID: osCsid=13080485876b1519404ed971a4afe0d2
Authorisation Date/Time: 09/Dec/2007 15:14:11
Transaction ID: 285307430
This is not a tax receipt.
Your website (and posts on this forum) assure that delivery will take a maximum of 7 days. 11 days on, I have not even received a confirmation e-mail bar the one from worldpay. I have tried e-mailing and calling both of the telephone numbers on your website but with no success, I did notice however that the money was debited from my card very quickly. Could you please give me an update ASAP as it is a Christmas present for my son!
Many thanks,
Stewart.
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oblivi8
Newbie
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17. December 2007 @ 15:29 |
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just to let all you know, i've bought loads from model-gadget and never had a problem, with thousands of messages flooding the site, it will take a while to respond to them all,
mike must be working his hardest to get all orders out for x-mas, but he's not a wizard and you need to be patient, with more people this xmas wanting ds acessiories i can imagine what pressure he must be under,
but well done modgadget for your hard work and alot of people will be very happy this xmas but can people understand he will not be able to guarentee xmas arrivals for every1 ( well in my opinion anyways )
i highly recommend model gadget for your future products and everything WILL go back to the way it was after this busy time,
just be patient
thanx again mike
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alisterbw
Newbie
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17. December 2007 @ 15:39 |
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Please refund my order, as I have had to buy else where due to YOUR total lack of communication.
I have also emailed and sent you a PM via this forum (which I found by chance) both I have no response.
Here is my order details.
Order #24959 (Processing)
Order Date: Monday 10 December, 2007
As it is still processing I assume there will be no problems with issuing me with a refund.
Thanks
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stevept
Newbie
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17. December 2007 @ 15:49 |
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Originally posted by oblivi8:
just to let all you know, i've bought loads from model-gadget and never had a problem, with thousands of messages flooding the site, it will take a while to respond to them all,
mike must be working his hardest to get all orders out for x-mas, but he's not a wizard and you need to be patient, with more people this xmas wanting ds acessiories i can imagine what pressure he must be under,
but well done modgadget for your hard work and alot of people will be very happy this xmas but can people understand he will not be able to guarentee xmas arrivals for every1 ( well in my opinion anyways )
i highly recommend model gadget for your future products and everything WILL go back to the way it was after this busy time,
just be patient
thanx again mike
This is not some sort of charitable organisation that is working its hardest, it is supposed to be a business. A business that is currently taking peoples money, and leaving people high and dry with little clue as to what is going on.
This was the exact same situation last Christmas with this company.
And if the quoted post isn't a shill for model-gadget, I will be amazed.
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oblivi8
Newbie
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17. December 2007 @ 16:23 |
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who do u think you u are, am a genuine customer and have bought loads from modgad, with no problem, even the massive companys take your order and money and put you in a queue, and you get yours when its your turn, so dont come on here throwing your mouth about m8,
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stevept
Newbie
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17. December 2007 @ 17:12 |
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Originally posted by oblivi8:
who do u think you u are, am a genuine customer and have bought loads from modgad, with no problem, even the massive companys take your order and money and put you in a queue, and you get yours when its your turn, so dont come on here throwing your mouth about m8,
I think I hit a nerve with the shill. Mike, is this you ?
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ticboom
Newbie
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17. December 2007 @ 17:27 |
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yo give mike @ modgadget a break he is doing what he can if he says he's dealing with his orders i'll take his word for it atleast he's not a con man ,he's human just like us so chill and let mike get this mess out the way and hopefully he will get his system ready for a demand like this next year. also while am here lol mike can u update me if u sent my order (24485)and when shall i recieve look forward to ur response kind reguards youssef .
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battlegab
Newbie
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17. December 2007 @ 17:42 |
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Hi Mike how about info on my order please ??
Order Number: 23434
Date Ordered: thursday 06 December, 2007
Products
------------------------------------------------------
3 x R4DS - V2 (ENGLISH VERS) = £96.46
------------------------------------------------------
thanks
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oblivi8
Newbie
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17. December 2007 @ 17:51 |
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Originally posted by stevept:
Originally posted by oblivi8:
who do u think you u are, am a genuine customer and have bought loads from modgad, with no problem, even the massive companys take your order and money and put you in a queue, and you get yours when its your turn, so dont come on here throwing your mouth about m8,
I think I hit a nerve with the shill. Mike, is this you ?
rite lets get this str8 steve, av been reading the forum as my order was l8, still processing after 8 days, mike has responded today if you read back a couple of pages to no 18 , just some people have ordered like 3 or 4 days ago and complaing there order hasn't arrived, just taking the piss imo, as its a week before crimbo and i work in an entertainment store, (the biggest in the uk) and i know what customers demand and think its appaulling the attitude they give the staff when they cant get something straightaway and theres no need for it, if its in high demand be prepared to wait, and for your info, u did hit a nerve coz it annoys me when u work hard to please the customer while they sit back and complain about 2 or 3 days delay, so sort your head out m8
model gadget is the ony site filling orders for these products that ive found in uk, at these low prices aswell, and no i'm not a shill for the site, just putting some divvies right about there attitude
mike keep up the gd work m8
and also steve u must be amazed!!! eh
This message has been edited since posting. Last time this message was edited on 17. December 2007 @ 17:58
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gellatron
Newbie
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17. December 2007 @ 18:04 |
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Thanks for the info oblivi8, I now appreciate that they are a small business and are obviously under enormous pressure to get all their orders out.
However, although there are possibly one or two ?divvies? I would argue that most people on this forum have a point.
At the end of the day the company has taken their money and told them nothing, so understandably people are getting anxious.
I don?t mind waiting, so long as I?m told how long.
Mike, am sure you do a magic job, would really appreciate some feedback re my order (see previous post) - cheers
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megane836
Newbie
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17. December 2007 @ 18:10 |
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Re: Order #23431 (Despatched) - I got a text from you this morning Monday to say I would get my order today, guess what, it didn't arrive! Please advise method of postage and when you sent it? I am now getting really frustrated and todate have been really patient considering my order was placed on 6th December and paid for Special Delivery Postage. I await your reply? Thanks
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pocoster
Newbie
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17. December 2007 @ 18:10 |
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wow well i take back any bad things ive said about your service it seems you are working pretty hard to clear the orders tho you really underestimated the demand anyways i wanted to know how my order is coming as christmas is approaching fast and im under serious pressure for this dam thing from the missus my order number is 24632 i ordered it on the 9th December 1903 only joking 2007 lol name is Mark Pocock
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stevept
Newbie
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17. December 2007 @ 18:27 |
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Originally posted by oblivi8:
Originally posted by stevept:
Originally posted by oblivi8:
who do u think you u are, am a genuine customer and have bought loads from modgad, with no problem, even the massive companys take your order and money and put you in a queue, and you get yours when its your turn, so dont come on here throwing your mouth about m8,
I think I hit a nerve with the shill. Mike, is this you ?
rite lets get this str8 steve, av been reading the forum as my order was l8, still processing after 8 days, mike has responded today if you read back a couple of pages to no 18 , just some people have ordered like 3 or 4 days ago and complaing there order hasn't arrived, just taking the piss imo, as its a week before crimbo and i work in an entertainment store, (the biggest in the uk) and i know what customers demand and think its appaulling the attitude they give the staff when they cant get something straightaway and theres no need for it, if its in high demand be prepared to wait, and for your info, u did hit a nerve coz it annoys me when u work hard to please the customer while they sit back and complain about 2 or 3 days delay, so sort your head out m8
model gadget is the ony site filling orders for these products that ive found in uk, at these low prices aswell, and no i'm not a shill for the site, just putting some divvies right about there attitude
mike keep up the gd work m8
and also steve u must be amazed!!! eh
Well, there you have it. An eloquently written article.
"mike keep up the gd work m8 "
If your definition of "good work" is giving out a phone number that doesnt get answered, offering services on their website that can't be met, and now, the only way of even "hoping" one might get a response (and it's a forlorn hope), is by using a public forum such as this, then you are very easily pleased.
There are many people on this thread who have a right to know if they are going to ever receive their item. There are probably many many more outside of this that have no idea this thread even exists and can only wonder what is going on.
They are running a business, yet have no idea what to do when the going gets a bit tough. Maybe Christmas came as a shock to them ? It usually falls around the 25th December each year though doesn't it ?
I still say shill.
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monkey330
Newbie
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17. December 2007 @ 20:24 |
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www.model-gadget.com------------------------------------------------------Order Number: 24609Detailed Invoice: https://www.model-gadget.com/shop/account_history_info.php?order_id=24609Date Ordered: Sunday 09 December, 2007 Products------------------------------------------------------3 x R4DS - V2 (ENGLISH VERS) = £92.22 Add microSD Card in 1GB microSD------------------------------------------------------Sub-Total: £92.22Total: £98.72
hi mike could you please tell me when my items will be sent please,i have tried to get in touch without any answers...thanks
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wiggy33
Suspended due to non-functional email address
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18. December 2007 @ 03:30 |
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HI Mike. Same story here. Ordered M3ds a1GB card on 10th, order says still processing this morning - order no 25372. TRied the mobile No. listed on site yesterday but almost consyantly engaged, when it did ring it continued to do so for about a minute then went dead. Could you please give me a delivery estimate for my daughter's xmas present please.
thanks
Gael
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terryjl
Suspended due to non-functional email address
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18. December 2007 @ 04:36 |
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Hi Mike, Same story here as well, ordered 2X m3ds+1gb cards on 11th December order number 25409. I have tried phoning the number given but have been unable to get through. I need to know when I will be getting my order as they are christmas presents. Thanks
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TNM
Newbie
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18. December 2007 @ 04:54 |
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Originally posted by ModGadget:
Originally posted by TNM:
Hi Mike from Model Gadget, it looks like you are taking some stick. Unfortunately, I think I am going to add to this. I placed an order with yourselves 30/11/07 (reference 20639) and i still have not received the goods. Please can you check into this, as I am in the same boat as most of the others, wanting the goods for Xmas. Nearly 3 weeks with a status of Despatched is a little too long, even for my patience.
For the benefit of other readers, I have bought goods from Model-Gadget before and recommeneded to numerous friends, and everything has been received fine
Hi Chris, As I told you on the phone, your order was shipped out 10 days ago, and I'm trying to find where was the your order been delivered to. will ge back to you soon. thanks.
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TNM
Newbie
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18. December 2007 @ 05:01 |
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Originally posted by TNM:
Originally posted by ModGadget:
Originally posted by TNM:
Hi Mike from Model Gadget, it looks like you are taking some stick. Unfortunately, I think I am going to add to this. I placed an order with yourselves 30/11/07 (reference 20639) and i still have not received the goods. Please can you check into this, as I am in the same boat as most of the others, wanting the goods for Xmas. Nearly 3 weeks with a status of Despatched is a little too long, even for my patience.
For the benefit of other readers, I have bought goods from Model-Gadget before and recommeneded to numerous friends, and everything has been received fine
Hi Chris, As I told you on the phone, your order was shipped out 10 days ago, and I'm trying to find where was the your order been delivered to. will ge back to you soon. thanks.
Hi Mike, Any news as to the whereabouts of my items? You said I would receive the items on Wednesday (tomorrow) one way or another. Is this still on track?
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DeadSanta
Newbie
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18. December 2007 @ 05:20 |
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Hi Mike,
I can confirm that my 5 R4DS with 2gig cards turned up today. I must admit with all the problems with communication and so on highlighted in this thread, I had pretty much written it off and was resigned to having to spend cash I dont have on other presents for my kids.
I am therefore very relieved that you made good on the order.
Hopefully the noose that is round all these good folks neck might feel a little slacker since you have proved to be good to your word to me at least.
Having sweated for a few days I think the frustration felt by some of the folks on here is entirely justified and I do think it very unprofessional that in order to get any response at all I had to trawl through google using search terms such as 'Model Gadget Poor Service Bad Delivery' before I even found this particular thread. I'm guessing the majority of moms out there probably wont and are perhaps still waiting for a reply of any kind.
As a software developer and general all round geek I am regulary spending around 4K a year with sites such as play.com. I was intrigued by your model gadget site and liked some of the stuff you had for sale. I must say that this experience has made me think twice about purchasing anything else.
I don't want this post to be seen as another 'have a bash' post. I appreciate that Xmas is a busy time for all but just having a look at the order value from people posting on here, your turnover is massive and you could get in some extra help as most business have to do this time of year. Do yourself a favour - just communicate better. You will find people are incredibly patient if you just let them know whats going on. Stating 3-5 days and 24 hours on R4DS on the website is misleading and whilst such statements may lead to greater sales, it does nothing for return business. Under Promise and Over Deliver should be the mantra of any business.
I will monitor this thread to see how many other people end up getting what they ordered before Xmas and if it appears that you are coming good for all I may put some extra business your way in the new year.
Appreciate having received my order anyhow.
Merry Christmas
Roland
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azster
Newbie
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18. December 2007 @ 05:22 |
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hi mike,
tryed calling you but cant get through, post man left an hour ago and i have not receieved my R4 today either,
can you help please.
azster(azmeena)
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Fhowler
Suspended due to non-functional email address
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18. December 2007 @ 06:28 |
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hi mike,
I have sent a few emails to you regarding r4 ds card with 2gb sd card that i ordered on the 10th. I sent the emails before i managed to read this thread so my apologies for any rudeness. I also asked for it to be cancelled. but if you are working through the orders then i do not wish to cancel the item as i understand its a busy period. i would just like to no if i will still recieve this r4ds card and 2gb sd card? im not fussed as to how quickly it comes now i know the situation but obviously i would like reassurance that it is still coming?????
I would really appreciate a reply. thankyou Fay
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Fhowler
Suspended due to non-functional email address
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18. December 2007 @ 06:34 |
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by the way my prder number is below just for reference. thank you
Order #24894 (Processing)
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