Originally posted by ModGadget:

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Originally posted by RavenLife:

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tbh i think both of you are right, apart from the ranting,

in terms of customer service model-gadget has obviously had a big problem for one reason or another, mike has tried to fix this by sorting out the issues here. which of course is brilliant.

but, on the other hand, as a website owner with what i believe is hundreds of customers, spending thousands of pounds, i would personally take on a damage control solution.

every site that deals with both the public and their money should have a strategy for such an occasion.

I.E, for instance mike himself could have set up his own forums on his own server, so that users could come along and sign up and request help.
From a business point of view this is far better damage control than posting on AD

1. it shows foresight, knowing that a company has a contingency, makes buyers feel not only safe, but they feel that said site owner has made the effort to help people out.

2. Damage Limitation, simply this, hundreds of people will read this thread, and alot of them will choose not to purchase from model-gadget because of it. where as if it was run by model-gadget itself, users know its an option if they have issues.

for instance, how many people that have purchased goods will see this thread? not all of them i can assure you.

so good or bad?

brilliant that he is sorting out the issues here, but he should really be sorting it out from his end.

as i say i can see both sides point of view here, including mikes side also.

this is merely my oppinion on the situation and possible solutions to it, i have offered my services FOC, but should he wish to use another developer (if he cannot do it himself) it really wouldnt cost much to set up, a few hours of a devs time (depending on the dev $100 and onwards)

EDIT

ps, still no reply to my pm on my order either

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Can I please have your full name which you use to place your order. I'll look in to your order ASAP. alternatively, please give me a call in the morning and I'll sort your order straight away. it will be very helpfull if you could give me a the detail for the payment confirmation from worldpay(transaction ID). you will receive your order by wednesday/ thursday. promise - Thanks :)

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Originally posted by RavenLife:

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hi mike,

youve probably gone to bed, any word on my order?

ta

raven

Order ------------- M3DS with 2gb card
Price -------------- £45.69
when --------------- begining of last week, believe it was tuesday
address ------------ check your pm for bill payer and address

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Originally posted by P_Gremlin:

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Hello, I am here simply to find out about the status of my order. I am not here to comment on your service. I have seen your website and have read the message explaining that I should phone you when my order has not arrived after 7 days. However as I am at work all day I am unable to phone during those hours, so I have posted here instead.

Order #24458
Order Date: Saturday 08 December, 2007

3 x R4DS - V2 - Add microSD Card in: 1GB microSD (1 per R4DS)

Sub-Total: £92.22
Total: £98.72

Hope to hear from you soon

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Originally posted by adenottm:

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Originally posted by ModGadget:

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Originally posted by adenottm:

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Hi Mike,

Order number 21829. I got the 10xR4s but haven't received the 10x 2G Micro SD cards.

Can you let me know when the SD cards will be sent out?

thanks,

adenotts

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Hi Adrian, Have just log in to the shipping log for your order and according to the weight and rate, the 10x micro SD card should have been included in your parcel. they are in bulk packaging, so they are in the same parcel. please reply to confirm. thanks. :)

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Mike, the parcel only contained 10x boxed R4s - the A3 package didn't have room for anything else! Definitely no SD Cards. (The parcel had 700g written on the front if that helps). Can you advise when I'll get the missing SD cards please..

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Originally posted by Maz05:

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Hi Mike

I'm writing this on behalf of my mum. We've been following this thread the past week and was just wondering if our order will be shipped before Christmas. The order was placed on 8/12 and the order number is 24355, it contains 2xR4DS cards and 2x2GB microSD cards.

Thanks and Merry Christmas

Marie

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Originally posted by Sam_N:

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Hi there, could you update me on my order, i have waited out 7 days as requested before posting :)

I ordered on 10/12/07 and my order no is Order #24870

Thanks Sam N

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Originally posted by paulos74:

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hi..one of my orders posted today..thanks
order no 25619 could you advise when this one will be dispatched..need in time for xmas as pressies same as everyone else i suppose..just need to know if it will arrive in time..thanks
i hope all the pressure you all at model-gadget have been under recently proves worth it..thanks see you all in new year for more orders...merry xmas

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Originally posted by loopz:

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First thanks to whoever pointed me in the direction of this thread. I have had a lot of trouble trying to get my order corrected. I've tried calling and can never get through (and your VM mailbox is full). Here are the details:-

4/12/07 - placed 2 R4DS with 1 meg card in my basket and on checkout the website takes 63 quid via worldpay. Get confirmation of the transaction via email. Get order confirmation from www.model-gadget.com to say 1 has been ordered with NO memory card!

Sent email to inform them that this is incorrect and forward worldpay confirmation email to them.

6/12/07 - not heard anything so send another email as above but to info@model-gadget.com from my normal email address and my work email address

10/12/07 - email from www.model-gadget.com to say its been despatched!
10/12/07 - replied to that email (Chairuddin Chan - info@model-gadget.com) to say its all wrong!

14/12/07 ONE R4DS is delivered with no memory card. There is a stamp on the envelope with the full address and phone number. Full address is clear but phone number isnt.

15/12/07 - sent email detailing the above from 4 different email accounts.

16/12/07 - found phone numbers on website (didnt spot them before) but mobile is off and other phone goes to VM which is full.

My order number is 22388 and my email address is loopzorbital@hotmail.com. Please let me know how to proceed.

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Originally posted by werewolf9:

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Hi Mike,

Can you please check to see if order number 24919 (1*R4) Ordered on 10 December has been been shipped.

Regards & Happy Christmas!

Jez

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Originally posted by MPatto:

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Originally posted by ModGadget:

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Yes, you should receive your order by wednesday. thanks :) and .. merry x'mas

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Hi Mike, once again thankyou for the reply, i will post a message on here and on your own site when the package arrive's, also i'd like to wish you and your family a Merry Christmas and a less hectic New Year.

When you are sorting your back log of emails please delete any from my email before this date.

Kind Regards
MPatto

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Originally posted by DeadSanta:

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Hi Model Gadget,

I ordered 5xR4DS with 2gig SD Card on 7/12/2007 - heard nothing, sent a couple emails politely requesting an update but havnt heard from you. Appreciate you are busy but the only reason I ordered from you was because your website said 3-5 days over xmas period (usually next day as I understand). I am getting a little anxious now as I dont fancy telling my five kids that Santa died somewhere between the North Pole and our house.
The telephone number you supplied on your website is proving to be a bit of a chocolate fireguard too. Come on chap, lets get on this please.

My order number is #23772

Thanks

(Hopefully Not) DeadSanta

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Originally posted by marky44:

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Hi Mike
Could you check order #24794 please it is still showing processing on your web site after a week.
Getting a little concerned now.
Kindest Regards
Mark

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Originally posted by daviec:

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hi, mike here is my transaction details for 2r4ds:
Transaction for the value of: GBP 50.23
Description: Purchase from www.model-gadget.com
From: CONSOLE PC COM LIMITED t/as RC HELI
Merchant's cart ID: osCsid=605cbbc65be4e96af6afeb913b48bd88
Authorisation Date/Time: 06/Dec/2007 16:57:39
Transaction ID: 284725046
This is not a tax receipt.
if you could advise if you have got the details after your problems if you can`t deliver due to shortage could i replace these with the M3DS and i`ll give the extra £4+ on top of the order cheers davie c

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Originally posted by faker9:

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just wondering the same, ordered 3 r4 on the 9th december order number 24571 and still according to my account processing.are the r4 actually in stock and if so will they be delivered before xmas.theres no point trying to ring on the number available on website as its either constantly engaged or says phone is not available.all i need is a simple yes/no answer as to whether i can expect delivery as i have to let my friends know whom i ordered them for

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Originally posted by jobey:

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OK, so i placed my order for an R4 chip/1GB sd card on the 10th Dec, have waited the 7 days, postman has just been and no chip. My order is still "processing" according to my account.

I've tried emailing a couple of times but no reply, so i'm trying here instead. My order number is 25279. I understand the problems you are having but if i could just know when to expect my order or if you cannot fulfil it can you organise a refund so i can try and get it from elsewhere?

Thankyou.

Jo

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Originally posted by scottg73:

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Order #24254 (Processing)
Order Date: Saturday 08 December, 2007 Order Total: £409.75

anything happening with my order?

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Originally posted by ModGadget:

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Originally posted by Sam_N:

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Hi there, could you update me on my order, i have waited out 7 days as requested before posting :)

I ordered on 10/12/07 and my order no is Order #24870

Thanks Sam N

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Hi Sam, your order will be hip ou for you on wednesday. thanks :)

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