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Panasonic DMR-E85H error U99
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Junior Member
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14. October 2005 @ 05:02 |
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question for those who have reset since last night:
Do your diagnostic screens (key in 753159852 on the Messages panel as previously documented in this thread) show any different values than previously? (I didn't have time to check before leaving the house this morning.)
Although I didn't get a U99, yesterday around 7 PM EDT I noticed that my D/L date and time values on page 1 of diagnostics had gone to "N/A". Between 8 and 9 my E500 scanned channels 2 - 99, the went back to the "Host Channel" 7 (local ABC). I'm kinda waiting to see if it works itself out or not, but I figure I'll need to reset tonight.
This message has been edited since posting. Last time this message was edited on 14. October 2005 @ 05:02
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RX7Fan
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14. October 2005 @ 05:23 |
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Stan : what I'm saying is, Panny has built the 85,95 ... etc, the U99 is a "generic" error, in this particular case, the cause for the error was the TVGOS data, ... this thread started because of a U99 error dealing with deviding a file on the Panny, this alone should show that Panny hasn't put much into user diagnosable messages. Plus the fact that they have been telling everybody to this point to "Bring it in for service" ... I jokingly refered to it as exploratory surgery, they build the units, and couldn't even there customers creadence, when we said, there's a problem, we think we know what it is. So far the only people working on the problem have been Cheryl, et al. at Gemstar. True the problem probably eminates from Gemstars change in data, but they have taken responsibility for it, and are attempting to fix it! (Even though there disclaimer says they bear no responsibility for errors in data/listings) Gemstar set up an 85 or one of the units to try to replicate our errors, Panny(as far as I know) HASN'T! Don't get me wrong, I'm not saying don't buy Panny, I love this unit, I just wish they would give you more than "Idiot Lights" when something goes wrong. I teach troubleshooting, you don't tell somebody that turning it off and back on again will fix the problem. It will reset the device, but not necessarily fix the cause of the problem.
Skatter, I'm in same boat as you, I glanced at them this AM, but didn't get a chance to do the compare,... had to head to work, ... when I get home this afternoon, I'll check it out a little closer.
RX7 Fan
Rotary Power, ... it just makes sense!
The greatest car ever built!!! IMHO
hey, ... is this thing on? ..... anybody out there?
This message has been edited since posting. Last time this message was edited on 14. October 2005 @ 05:25
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sfstan
Suspended due to non-functional email address
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14. October 2005 @ 05:38 |
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RX7Fan. i agree with (almost) all you are saying. i am not trying to fly of the handle, but i, like many others are getting really frustrated. losing scheduled pre-recorded shows, re setups, not being able to use the product as specified when purchased, etc. yes, panasonic did not address the issue soon enough. yesterday for the first ime i got them to admit there was a problem and that bringing the unit in for service was not the answer. a big step. if you look at tvgos website, they say if you have a unit with tvgos and there is a problem with tvgos, call the manufacturer of the physical product. aside from cheryl (and i do hope she can succeed) they really do not want resposibility either. just the nature of business in our country. from my experience with these kinds of issues, most companies will only respond when they feel their bottom line will be hurt. but please continue to be the calming influence in this forum for me (one who sometimes can jump too quickly) and others. i mean that sincerely.
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faure
Suspended due to non-functional email address
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14. October 2005 @ 05:42 |
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VulcanUSA,
I do have a cable box (digital) and an IR blaster. All worked fine until the problem with TVGOS started, and I assumed it was a glitch in my E85, which is why I have reset it to Factory Default. As I said, AutoChannelSetting and AutoClock setting are now greyed out, and I cannot access the Channel Editor.
I never got the U99 error, or if I did, I did not see it.
All I want is to get back to where I was before I reset the machine, and wait for TVGOS (or whoever screwed us all up) gets their act together.
Thanks,
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BudinMA
Junior Member
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14. October 2005 @ 05:51 |
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Well, after a reboot on Tuesday, Today, Friday I woke (6:30am) up to a U99. It wasn't like that when I went to be at about 12ish. I never did get the program listings or ads just a channel line up.
Faure: I have a digital box with IR blaster and I can't seem to shut off the TVGuide. I sent an email to Panasonic and they responded that I should call the service center to talk me through it. I haven't done that yet because they are terrible to work with and not all that much experienced with the E85 or DVD recorders in general.
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TForce1
Junior Member
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14. October 2005 @ 05:51 |
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I really hate panny's "all customers are techno-idiots" mentality. I also hate there "disable the unit if it's an error we haven't anticipated" error handling in their software. Come on guys, you need better error handling routines. I'd right this all up in a nice, constructive, and critical letter to Panasonic if I could get a simple phone number or address to the right people there. But then again, they would probably ignore my adivce out-of-hand because I'm a "stupid customer". I agree the hardware is nice, but I have reservations about purchasing anything Panasonic in the future for the above reasons. Corporate culture runs deep and changes SLOWLY. It would go a long way if Panasonic would admit they could have handled the situation better.
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shaolin00
Suspended due to non-functional email address
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14. October 2005 @ 05:52 |
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Sometimes getting onto these manufacturers is the thing to do especialy if you had paid alot of money to get a machine that should work as specified. I don't care if the TVGOS is free, they still have an obligation to make sure that it functioning correctly because it does affect normal operation of the equipment, i.e. timer recordings. That being said, I had to call Panasonic 3 times about this issue and on the 3rd time I was fed up. What happened? Well I finally got a person that could explain coherently and admit to the malfunctioning. So sometimes getting a little heated is the only way to get someone off their butt to do something. My suggestion to everyone here, keep the pressure on Panasonic and Gemstar. Sometimes thats the only way you can get anything done. Trust me, I know because I deal with the public all the time in my job not including manufacturers on a daily basis.
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Coyote24
Junior Member
1 product review
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14. October 2005 @ 05:52 |
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Re: Proposed TVGOS Update (Skatter21 et al.)
I don't know where mdqGus got that information; perhaps it's only regional or will take time in deploying, as this morning, there was NO update to my TVGOS (Pittsburgh, PA), same version in diagnostics and everything. I didn't reset, and I won't unless I get another U99 (lucky, 7 days so far...)
I think the "major" (or unit-specific?) TVGOS updates are the "unplug your unit for x seconds" ones, and the minor ones just cause the "Select the correct channel lineup" message. If this is the case, about 2 weeks ago I was getting the "select channel lineup" almost daily. I guess you wouldn't be able to tell without the diagnostics screen if you live in a less-populated area with only one provider/lineup in the area.
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kossello
Junior Member
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14. October 2005 @ 05:58 |
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Had my unit on most of the day Thursday. Did the usual recordings and transfered some to DVD.
I set the timer to manually record at 11:30 pm CST.
When I got up this morning had the U99 and did not get the show.
I put the unit in standby around 11:05 pm after taping a show from 10:30 pm to 11:00 pm and within 25 minutes it got the U99.
Looks like I will have to set the recorder not to turn off when finished recording and leave the in the on mode.
Insight Cable
Bowling Green, KY
42104
Motorola box but set up TVGOS with no box using tuner and basic calbe service.
Keith
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BudinMA
Junior Member
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14. October 2005 @ 06:23 |
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You know it's amazing. I had read about the Apple Nano, it's that little 3 Gig player that was just released. Well, apparently, they are so thin that the screen cracks very easily. Some guy, not sure of his name, started a blog to complain about the product. Apple addressed the problem and issued a recall I believe of the product. This was only in the past couple of weeks. How long have we been having problems with the E85? Months! Ok, just had to vent.
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vulcanusa
Member
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14. October 2005 @ 07:05 |
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kossello,
Are you saying you had disabled the TV Guide and then set up a program to record manually, or still had the TV Guide enabled and manually set up a program? If the former, I am not surprised you received a U99. I have not encountered the latter.
I would be quite pissed if I set up to record a new series show and found a U99 error and no recording when I got home (or woke up). Not sure why you guys, who aren't restricted like BudinMA, keep taking the chance by having the TV Guide enabled - at least until TV Guide officially notifies the world that their problem has conclusively been fixed. Not trying to sound sanctimonious here, but if you're aware of the problem and you can avoid it, but you don't and then miss a program, well - you really have no one to blame but yourself at this point. kossello - not meaning to pick on you specifically.
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vulcanusa
Member
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14. October 2005 @ 07:08 |
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dme109,
At this point, other than providing your data [i.e. zip code, city/town, cable provider (if any), cable box (if any)], my advice is to disable the TV Guide for the time being, set up timer programs manually, and hang tight.
This message has been edited since posting. Last time this message was edited on 14. October 2005 @ 07:10
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vulcanusa
Member
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14. October 2005 @ 07:24 |
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faure,
I hope there is a good operational reason why Panasonic would design their DVR's to disable the Auto Channel Scan (i.e. not permit the TV Guide download to be manually shut off) simply because you use the IR Blaster with a cable box. Perhaps I lack insight because I've never had a cable box. It seems like a bug or design flaw to me. It's a little off topic, but perhaps one of you with a cable box might comment. A cable box transfers the selected channel to channel 2 or 3, right? If it's a coded broadcast, the box also decodes it (if you've subscribed to that event or channel), right? But, don't all the other common, non-encoded channels, pass through the box? And if so, why would Panasonic prohibit Auto Channel Scanning for those with a cable box controlled by the IR blaster??
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kossello
Junior Member
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14. October 2005 @ 07:29 |
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vulcanusa
I still have TVGOS set up and not disabled.
This is the first time that I had not recorded a program due to the U99.
For me it seemed that the U99 occured after the recording.
I was just surprised at how fast I received the U99 from the time I set the recording. But, I harder on myself for putting the unit in standby mode and not just letting it stay on until it was time to record.
As stated on page 40 of the owners manual I'm going to set my TIMER OFF from the present 6 hr to off and then leave the unit in the on stage while waiting for a show to record.
Someone on the group also said that there was a setting that asks if you want the recorder to turn off after recording. I can not find this listed in the OM so I will have to go through the menu's on the unit when I get home tonight.
Hope there is no U99 ???????
Keith
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AKNewbie
Newbie
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14. October 2005 @ 08:11 |
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Guys,
I received this email from Cheryl late yesterday:
I have just been informed that the change that was supposed to go out last night now isn't going until today. We have a separate inserter for Cox's data and that inserter isn't being changed until tonight.
So please add 1 day to everything I told you. If you get another U99 after Saturday night, let me know.
Personally, I'm going to sit back and see if it clears up this weekend. If not by Sunday, I'm going to to an L1 diagnostic, reset TVGOS firmware code, L1 diagnostic, and give a few more days. Last time I reset the firmware (last week in the middle of this U99 mess), the system behaved better until the second night of TVGOS listing downloads.
btw, I did not get a U99 this morning, but in anticipation of this change by TVGOS, I did the channel up/down reset. I will do the same tonight and Saturday should U99 appear.
Crossing my fingers.
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keriah
Suspended due to non-functional email address
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14. October 2005 @ 08:18 |
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zipcode for U99 error: 98110 (Washington state)
I've had the DMR-E95HS since April. It has had the U99 error for roughly the past 3 weeks.
For the entire time I have had the occasional problem with back-to-back recording, which I have avoided by leaving a 1 minute gap between programs.
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vulcanusa
Member
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14. October 2005 @ 08:39 |
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AKnewbie,
Or anyone else in contact with Cheryl or a Gemstar/TV Guide rep. Don't you think Gemstar/TV Guide is obligated as a company to post an official notice of some kind (like on a Support subpage of their homepage) that the problem exists, and commit to a specific schedule or officially announce when the problem is solved - by region or zip code if necessary? It seems the resolution to-date, at least from a level of visibility within scope of this forum, has been a bit too informal given the magnitude of the error. Perhaps Gemstar has been hiding this problem from their advertisers. Gemstar/TV Guide has been having serious financial problems the last several years (i.e. huge drop in subscribership provoking the recent change in the TV Guide magazine after 50 years of prior success).
This message has been edited since posting. Last time this message was edited on 14. October 2005 @ 08:40
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sfstan
Suspended due to non-functional email address
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14. October 2005 @ 08:44 |
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vulcanusa. i totally agree with you. whoever has cheryl's e-mail address. would it be possible to post it here? please. very difficult to get her on the phone.
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bns70
Suspended due to non-functional email address
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14. October 2005 @ 08:47 |
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Hi, all.
Sorry to run silent for so long. No news from the PBS engineers and will not
be back in touch with them for a week or so. I'm not sure that the info would be
helpful at this point, anyway.
Thanks to RX7 fan, Coyote (sp?), and the rest of you for gathering all of the
information. Mine is
53704, Madison, Charter Cable, No box, E500HS
On the subject of buying/not buying products that essentially rely on TVGOS:
like many folks on this thread, I'm really uncomfortable depending on a
company with which I don't have a direct customer relation but at the same
time I sure as heck don't want to pay for it. A lot like over the air broadcasting
twenty-five years ago. Cheryl at Gemstar seems to have been a great help
and hopefully Gemstar will deliver. However, I doubt this will be the last time
there is a problem with their data. Clearly we have to put pressure on Panny
to ongoingly assure that the data is compatible with their products, but I have
another suggestion, should this problem arise again. I think we should make
a list of the advertisers on TVGOS, who are paying for the opportunity to
expose us to their messages. contanct the advertisers and let them know they
are not getting what they are paying for -- i.e. contented eyeballs
contemplating the purchase of their goods and services. That might get
Gemstar's attention.
Edit: didn't see the post above from Vulcanusa before writing this.
This message has been edited since posting. Last time this message was edited on 14. October 2005 @ 09:11
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FU99
Newbie
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14. October 2005 @ 09:06 |
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That is another interesting issue with this machine, if you are doing back to back recordings, you might lose the end of one recording if it were to say stop at 9pm and another was to start at 9pm. Because it seems like the DVDR preps itself to start exactly at that time, and will shut down the other recording early. Even if you are taping the same channel. So you have to set it to extend the taping of the first show if you want both...then they are under the same title. Probably shouldn't post this on this thread, but everyone here seems very knowledgable.
I disabled the TVGOS and have been manually setting the recordings...no U99 errors for about 24 hrs.
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moonboy
Newbie
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14. October 2005 @ 09:11 |
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I have 4 E85 and 1 E95 all are off air (no cable) in zip code 83706.
Problems with U99 started last August. All the machines have failed randomly at some time in the past months. I have never seen all the machines fail at the same time. Each machine is set to only one of the local TV stations with the exception of the PBS station. The Channel 7 (NBC) machine went U99 last night, the others were OK. I hope Gemstar fixes this soon.
Terry
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Junior Member
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14. October 2005 @ 09:55 |
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News Flash
I sent Cheryl an email this morning:
Quote:
Here's the rumor:
=====
HOT OUT OF THE PRESS : Gemstar to rollback software TONIGHT, after 6PM or so eastern time.
We should set our units to search after, say 10PM.
=====
Fact or fiction?
Here is her reply (5 hours later)
Quote:
I'm sorry to say, this is totally not true.
We are tried something in the Oaklahoma City area last night. I have no specific time as to when it went out and it could take all day today before it populates out to users in the area. We won't really know if this helps anyone until next week sometime.
I'll let you know how things go after the weekend. I would also appreciate your squelching the rumor so that I don't get flooded with emails and phone calls over the weekend because people are still seeing the U99 error.
(Sorry, Stan, I would never give out Cheyl's - or anyone's - email address without explicit permission.)
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gdoggy
Junior Member
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14. October 2005 @ 10:20 |
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SECOND OFFER
If anyone wants to try the Sept. E85 firmware I have you can download it from http://www.savefile.com/files/9523781 It is supposedly only for E85 recorders with serial numbers KU4CAxxxxx - KU4DAxxxxx. If anyone is adventurous you can try it on any serial number. I would think the worst it would do was tell you the disk was unsupported.
It appears that it is giving the file a weird filename so remove everything before the 'P' and you should end up with the correct filename of Pana_dvd.frm
@
This message has been edited since posting. Last time this message was edited on 14. October 2005 @ 10:29
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Mossler
Junior Member
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14. October 2005 @ 10:24 |
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I seem to be back in a cycle of not getting the U99. I haven't gotten it for a few days now. I went two weeks without getting it once though so I'm not holding my breath. This thing seems to run in cycles for me.
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mdqGus
Newbie
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14. October 2005 @ 10:25 |
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I posted the previous quoted message. It came from a good source.
I have two units (DMR-E85) hooked up at home, one behind a cable box, the other straight to cable. Both gave the eror this morning, the one without the box, managed to pick up station logos, but no programing before it went U99.
Panasonic is STRONGLY addressing this issue as I type this. As somebody wrote before, this is a Gemstar issue, not Panasonic's.
It is going to get resolved, I am sure of this. It may take a little while.
Let's be patient.
Gus.
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