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DON'T be conned into BUYing from Model-gadget/KlickStore.com; EMAILs and/or FOUL LANGUAGE = BAN
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Newbie
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11. January 2008 @ 06:34 |
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My Cyclo arrived this morning at 10:30 as I was promised yeterday on the phone and cost the same amount as I paid for postage so I'm appeased now and anyone who still hasnt got their goods just use the email trader@model-gadget.com and you will get items or a refund very quickly.
If I had got this service the first time I probably would have been a return customer but as it stands I don't think I'll be back but atleast it's sorted now. So cheers to calmly for sorting it out.
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calmly
Newbie
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11. January 2008 @ 07:08 |
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Originally posted by Centy84:
My Cyclo arrived this morning at 10:30 as I was promised yeterday on the phone and cost the same amount as I paid for postage so I'm appeased now and anyone who still hasnt got their goods just use the email trader@model-gadget.com and you will get items or a refund very quickly.
If I had got this service the first time I probably would have been a return customer but as it stands I don't think I'll be back but atleast it's sorted now. So cheers to calmly for sorting it out.
No problem, i can understand that you won't be in our site again. Moon, here regret that good customer like you is losted. Glad i have sorted your item out for you. Thank you for your patient.
calmly
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Moderator
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11. January 2008 @ 07:14 |
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Originally posted by calmly:
No problem, i can understand that you won't be in our site again. Moon, here regret that good customer like you is losted. Glad i have sorted your item out for you. Thank you for your patient.
I think it says a lot about you/your company, that after the problems people have been complaining of, that you've stepped up and are sorting out the problems; many a company (in situations such as this) would have disappeared by now; good work :)
Main PC ~ Intel C2Q Q6600 (G0 Stepping)/Gigabyte GA-EP45-DS3/2GB Crucial Ballistix PC2-8500/Zalman CNPS9700/Antec 900/Corsair HX 620W
Network ~ DD-WRT ~ 2node WDS-WPA2/AES ~ Buffalo WHR-G54S. 3node WPA2/AES ~ WRT54GS v6 (inc. WEP BSSID), WRT54G v2, WRT54G2 v1. *** Forum Rules *** |
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Eptonio
Newbie
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11. January 2008 @ 07:37 |
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Calmly, i emailed you last night regarding my order. I ordered mine on the 8th December and i'm yet to receive. I live at number 11 but somehow your site has it as 23. I need my items despatching to number 11. I have supplied the address in my email.
My order number is 24344. Please look into it for me.
My phone number is in the order so call me if you need any more info.
Thankyou
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Minty1
Newbie
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11. January 2008 @ 10:49 |
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Emailed Moun yesterday , and got a reply saying it had been despatched - checked tracker number and they stated it would be delivered today :o).
10am this morning my delivery turned up .
thankyou Moun , its good to know that things are being sorted at last
and thankyou to the moderators of this forums for keeping this thread open and running and allowing people to use it as a frustration board.
I just wonder how many people have ordered and have no order number and dont know who to get in touch with but havent yet found this forums - I only did after doing a bit of searching around
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colin23
Account closed as per user's own request
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11. January 2008 @ 12:44 |
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Hi,
My M3DS has arrived today after calmy's phone call yesterday.
This forum and calmy has helped fix MODEL GADGET problems.
Well done camly and afterdawn.com
Cheers
Colin
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anatheist
Newbie
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11. January 2008 @ 13:18 |
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Spoke to Moon(calmly)(trader@model-gadget.com) today, she was very apologetic about the delay in delivering the M3DS. She offered me a refund, but I opted for delivery of the M3DS. My order now shows dispatched.I have more hope of a delivery now than a few days ago.
..lets see what happens.
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Arnberg07
Newbie
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11. January 2008 @ 14:25 |
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Just to confirm that I received my order today (originally placed on 7 Dec 2007). Moun said she would send it and she did. Fairplay
Happy days again !!
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Flippy71
Newbie
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11. January 2008 @ 16:11 |
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I'm Happy to report that I as well have now recieved my 2 M3's. I've used MG alot before, and will probably use them again, as this is the only blip in service I've recieved, and I'm sure it was just a one off thing.
Thanks Calmly and Thanks again to After Dawn.
Enjoy ur carts folks, I know I will :).
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NTGworld
Suspended due to non-functional email address
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11. January 2008 @ 17:24 |
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Glad people are getting there orders at last. I have emailed my details from my order 11th Nov 2007 lets see what happens. Although people are getting there stuff lets not get all ass kissy just yet. This company has acted poorly, spoiling alot of peoples christmas presents and gifts and have still traded and took more money off unsuspecting customers. With no contact as to why and ignoring emails, phone calls and answering the doors to there business they are nothing short of del trotters! If I do get my order sound, I look at it as lost already. I will not forget the way we have all been treated and I promise that as soon as I'm down that way I will be paying them a visit!
Sorry to be moaning I truley am, it just annoys me that this has happened. The thought of someone stealing from me really grates on me. I know this would not have happened if the guy was face to face with me and this is one of the huge flaws of buying online.
Once again Im sorry to be ranting, I wish you all luck with this company ( of sharks ) I hope you all get your products or money back and hopefuly the great mods of this site will be able to close this post :)
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guyhood
Newbie
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11. January 2008 @ 17:45 |
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Well it looks like after first ordering my R4 on the 29th Nov, I might finally get it. Seny a mail to the trader addy that has been posted on these forums. Got a reply and would you believe a tracking number. Better late than never SANTA eh!!!!
I'm still ever so bemused as to why Model-Gadget are using these forums to tell people what is going on. There are people out there that would not have found these posts. And therefore not have a clue when they are likely to ever receive their items.
Do the right thing Model-Gadget and get this information posted on the front page of your website.
The worst of it is. I've got 10 people in my work wanting these things no joke. And do you think I'll tell them to go to Model-Gadget mmmmmmm No I'll tell them about this thread. Then they can make up there own mind where to order from.
You really have damaged your rep, I've see people posting messages on a torrent site warning other people to avoid Model-Gadget. Even a link to this forum was included.
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Newbie
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11. January 2008 @ 17:52 |
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In all fairness though it does seem to be the first time this has happened and it seems better late than never that all the stops were pulled out to get people thier goods or refunds.
As much as I said I probably wouldn't be a return customer if a few months go by and I keep hearing good things I may be back just probably not over the christmas period ;)
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guyhood
Newbie
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11. January 2008 @ 18:02 |
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Originally posted by Centy84:
In all fairness though it does seem to be the first time this has happened and it seems better late than never that all the stops were pulled out to get people thier goods or refunds.
As much as I said I probably wouldn't be a return customer if a few months go by and I keep hearing good things I may be back just probably not over the christmas period ;)
Your wrong I found a thread over a year old where they done the same thing. Not as many posts as this one though.
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Newbie
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11. January 2008 @ 18:16 |
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Originally posted by guyhood:
Your wrong I found a thread over a year old where they done the same thing. Not as many posts as this one though.
Hmmm I didn't know that but did you ever use Amazon when they first started? Look where they are now.
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pau166
Newbie
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11. January 2008 @ 20:25 |
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I have only just discovered this forum after my order failed to turn up and no reply or answer to emails, phone calls or sms.
And now the email address on the Model-Gadget front page bouncing emails back as undelivered.
What is most annoying is that this thread went nuts in mid December with this issue yet they only closed the site to orders AFTER Christmas AFTER they had taken everyones money. It is pathetic that Customers have to come to a completely unrelated site to get get any form of dialogue with a company that has taken their money and had the downright audacity to not give an option on postage and force £5.25 Special Delivery.
So for what it is worth before I go down the Chargeback route for a refund ...
Order #26902 (Despatched)
Order Date: Sunday 23 December, 2007
1 x M3DS
- Add microSD Card in: 2GB microSD
Sub-Total: £40.44
Total: £45.69
If I do not recieve a reply to any of my emails, sms or this thread within 72 hours then I want my money refunded ASAP.
Reading this thread not only have you grossly mistreated your customers old and new and tried to provide damage limitation by conversing through here, it appears that you a choosing which of your customers get their outstanding goods based on how 'kind and sympathetic' they are to your plight. Well frankly your plight was created yourself and its pathetic that my order was accepted on the 23rd December well after your problems came to light. It was greed that meant you kept the site open taking more orders when you clearly did not have the stock, so I have no sympathy whatsoever.
Outstanding orders should be dealth with in the order they were taken regardless of how nice or nasty the customers are. BTW you created the nasty customers with your shoddy service and hopefully the extra money you made with this scam will be far less than the future business and reputation you have lost. It was my brother who referred me to your site and he was looking to buy a top of the range RC Helicopter..I will leave it up to you to guess if he will place an order with you.
One pi55ed off customer
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Tommy_m
Newbie
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11. January 2008 @ 23:21 |
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I too have to say a BIG thank you to Moon.. I recieved my R4 earlier today...I am very grateful also to the Mods of this site for letting this thread run...It should never have got to this though..If only Model Gadget had stood up and said they couldnt meet the orders and closed their books till all back orders had been met a lot earlier then we nor they would be at this point...For me,,I only ordered the 1 R4 and have finally recieved it thanks to Moon..Will I shop there again? I honestly cant say,things may improve..I will be watching what is happening though...Good luck to everyone else in getting their stuff or refunds......
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MickL
Newbie
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12. January 2008 @ 04:47 |
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Thanks for sorting this out Moon.
Recieved my card Friday after speaking to Moon on the Thursday.
Mick
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anatheist
Newbie
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12. January 2008 @ 05:15 |
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Received my M3DS card this morning, as promised.
Thanks to Moon for sorting that out.
I think this mess-up has cost model-gadget a lot of kudos.
Im willing to give model-gadget another chance because my problem was sorted out as soon as I spoke to someone.
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Nu77y
Newbie
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12. January 2008 @ 06:12 |
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Thanks Moon For all your help,spoke to moon on friday delivered today. If i was going to deal with Model Gadget it would only be with her. Thanks again
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guyhood
Newbie
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12. January 2008 @ 16:50 |
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Well my R4 finally turned up today. Glad it's finally here. It's only going to be a spare though as I bought a M3 in december thinking I was never going to see this from Model-Gadget.
Another dissapointing thing was I can't see anywhere what version it is. So it must be the ver1, wanted the ver2. Don't think I'll even bother to return after the time I've waited, and there's always the trust thing.
Fingers acrossed everyone gets their items.
Thanks AFTERDAWN for allowing this thread to remain. How would we have ever gotten our stuff. Thanks for overlooking the RULES that had to be broken in order for us to get our answers. And a big thanks for not booting me when I started to get ugly with another member.
Guy
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Senior Member
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12. January 2008 @ 16:54 |
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@guyhood
r4ds versions as follows mate -
v1 has a spring for the micro sd slot
v2 has no spring and is just a push in slot for the micro sd slot
as you have bought yours recently i would say it was very probably a version 2.
woof811.
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NTGworld
Suspended due to non-functional email address
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12. January 2008 @ 17:02 |
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Got an email and a tracking number today. Not bad just 3 months late :) but hey at least we are getting somewere. As other posters have said A Big Thnaks To After Dawn for allowing this thread to continue and for us to rant and moan and as ever it has proved to work.... now what is our next project... imagrants?.... Poll tax?.... Min Wage?.... Soldiers dying for nothing?.... Lets get posting people hehe.
Thanks again AD
and a lil ty to Moon.
Tell Chan he is still getting a slap when Im down that way though :)
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guyhood
Newbie
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12. January 2008 @ 17:45 |
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Originally posted by woof811:
@guyhood
r4ds versions as follows mate -
v1 has a spring for the micro sd slot
v2 has no spring and is just a push in slot for the micro sd slot
as you have bought yours recently i would say it was very probably a version 2.
woof811.
Thanks mate just tried it and it is the ver2. Thats cool. Bit happier now as the spring in the old R4 and the M3 just aint going to last the pace. I know which one I'll be using from now on.
Thanks woof811 or I might have sold the wrong one.
(:
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Flippy71
Newbie
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12. January 2008 @ 18:58 |
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Originally posted by NTGworld:
now what is our next project...
Fuel Prices :) **Joke**
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Tommy_m
Newbie
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12. January 2008 @ 19:20 |
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I will go with that...Fuel prices are a joke!!! Not a funny 1 though!!
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