|
AnyDVD won't run after upgrading
|
|
|
Kissmiss
Junior Member
|
15. April 2006 @ 12:02 |
Link to this message
|
|
I've been using AnyDVD happily with 1ClickDVDCopy for some time now. I just upgraded to the 5956 version and now I can't start the program. Clicking on the icon or the anydvd.exe file gives me nothing. I have uninstalled and reinstalled it several times, but still I get nothing.
I will now try uninstalling and reinstalling the OLDER version but that doesn't make any sense. I amalso VERY unhappy with a company that charges you a premium for a little tiny program and then can't find a way to support you other than with a much-delayed email process. I am expecting to get kicked out of even that email support because I can't give them the serial number of the product because I can't open the program to see what it is.
I'm mightily pissed.
|
|
Advertisement
|
 |
|
|
|
Kissmiss
Junior Member
|
15. April 2006 @ 12:38 |
Link to this message
|
Uninstalled 5956 and reinstalled 5953 and managed to get the program running. Unfortunately, 1ClickDVD no longer sees AnyDVD's decrypting on any title and returns the "This DVD is encrypted" error message for any title I try to copy.
Once again, I would argue against using AnyDVD if you have to pay for it and then wait TWO DAYS to get a fix to your problem with their software. That may work for shareware but it is totally unnacceptable for a tiny program that you PAID for.
Time to go back to DVDdecrypter or some other free program I guess.
|
|
Pudder
Newbie
|
17. April 2006 @ 06:26 |
Link to this message
|
|
I had some problems with it too after I had XP updates installed last week. I did a system restore and set it back a week earlier,then up graded to newest any DVD and reinstalled clone 2, It works fine now.
|
|
Kissmiss
Junior Member
|
17. April 2006 @ 18:54 |
Link to this message
|
|
AnyDVD finally responded to me and told me I needed to wipe my cache and histories from my browser files and that would resolve the issue............NOT!!!
It caused the program (which I had gotten working again under 5953 to completely refuse to load. I had to uninstall the 5956 and reinstall the 5953 and reboot several times and then modify my two DVD drive configurations before I could use it again.
It's been more than 36 hours and they still haven't responded to my last response. It's "tech support" so lame and limited as not to qualify for the definition of real "support" at all. I don't think they give a s**t once they have your money in hand.
Kissmiss
|
Senior Member
|
17. April 2006 @ 19:56 |
Link to this message
|
It sounds like you may have a conflict with it. AnyDVD is one of the best programs on the market.
Quote:
I am expecting to get kicked out of even that email support because I can't give them the serial number of the product because I can't open the program to see what it is
When you were buying AnyDVD, you were told very plainly to save the serial number to a disc and/or write it down somewhere that you could have it, if needed later. It's not their fault that you didn't do as you were instructed.........
|
AfterDawn Addict
|
17. April 2006 @ 20:48 |
Link to this message
|
I have always had quick responses from SlySoft, usually within 12hrs & they always were very helpful. Can't understand your probs, it's very rare for AnyDVD to conflict with any other software.
Gif by Phantom69
 |
Senior Member
|
17. April 2006 @ 22:58 |
Link to this message
|
I have read on several occaisions thet DVD43 will conflict with AnyDVD. So if you have DVD43 installed, take it off, and see if you still have the problem.
|
|
brobear
Suspended permanently
|
17. April 2006 @ 23:13 |
Link to this message
|
LOL DVD43 started my system32 folder opening automatically on boot. That was annoying. I've never had a problem with AnyDVD. Slysoft keeps it updated to deal with the newer copyright protection as it comes along. They're not clairvoyant, so the updates are necessary. When a new version comes out, it's simply load the new over the old. This is the first time I've heard anyone with a problem with AnyDVD not reading when it opened. I've heard the occasional complaint where it didn't recognize the registration, but that's been no problem. With the serial, a key can be issued that takes care of that problem easily if the old one won't work.
Kissmiss
If it was a matter of the serial number, you said you got it back up. Surely you got the serial number you'd neglected to get before.
|
|
Kissmiss
Junior Member
|
18. April 2006 @ 10:46 |
Link to this message
|
|
"It's not their fault that you didn't do as you were instructed........"
What a ridiculously righteous thing to say, JVC. I have more than a terrabyte of hard drive space with hundreds of programs installed and you think it's my fault for not assuming that this little tiny piece of software would become so unuseable as to not be loadable. Damn boy, I bet you can ONLY draw by staying within the lines, eh? Perhaps you can explain to me what having the serial number does to enhance their ability to fix the problem with their software? Please explain.
DVD43 was uninstalled long ago. I still have not heard back from Slysoft a second time and I still am unable to use the 5956 "upgrade" and we are on our fourth day with this problem with no support from Slysoft other than to take a couple of days to tell me to try something I had already done and which didn't work the first time.
What DID work to get the 5953 revision functioning was suggested by another user - to take the 1ClickDVD out of "safe" mode.
The bottom line is that a tiny piece of software should never be the tail that wags the dog - your computer. Pudder has to reinvent his system to accomodate the program and I have to redo my hard drive confiurations and I STILL don't have any clear resolution to the problem NOR and word from Slysoft and JVC wants to make it MY fault for not properly recording my serial number? How completely missing the point is that?
Thanks for your help here those who offered it. Maybe tomorrow Slysoft will get around to contacting me with another piece of rudimentary nonsense.
|
|
mackdl
Senior Member
|
18. April 2006 @ 11:06 |
Link to this message
|
|
|
AfterDawn Addict
|
18. April 2006 @ 11:16 |
Link to this message
|
just info,
QUOTE
After the last update to windows XP that I did today which had 4 updates clonedvd and anydvd would start and when you select the movie for copy it would not display the chapters and would stop responding. I removed the latest windows updates after trying everything else I could think of and clonedvd worked fine again. Has anyone else had this happen? Is windows tryin g to stop dvd copy software?
Microsoft Patches Causing Breakages, Lockups
By Ryan Naraine
April 17, 2006
Two patches released in Microsoft's April batch of security updates are causing system hangs, Windows crashes and the appearance of strange dialog boxes.
http://dvdxcopy.afterdawn.com/thread_view.cfm/332032
Problems in Windows Explorer or the Windows shell after you install security update MS06-015, April 15, 2006
http://dvdxcopy.afterdawn.com/thread_view.cfm/331508
Here this might be a solution to your problem:
http://support.microsoft.com/kb/918165
This message has been edited since posting. Last time this message was edited on 18. April 2006 @ 11:26
|
|
DVDgalore
Suspended due to non-functional email address
|
18. April 2006 @ 12:01 |
Link to this message
|
So many problems with AnyDVD,anydvd is really the most overated software on the market,Its given me so many problems i barley use it.Slysoft clashes with alot of other programs,and almost crashed my whole hardrive.I got really lucky.
|
AfterDawn Addict
|
18. April 2006 @ 12:16 |
Link to this message
|
|
DVDgalore
its not the program its your computer,
i been using anydvd since it first came out..and i know a heck of a lot of users that do not have problem one.
note i have over 200+ programs installed,also not a problem,at all..with anydvd.
This message has been edited since posting. Last time this message was edited on 18. April 2006 @ 12:18
|
Moderator
1 product review
|
18. April 2006 @ 12:34 |
Link to this message
|
|
I'm in total agreement with ya there Ireland, though everyone is entitled you their opinion. I've never had the least bit of trouble from it on either of my machines.
|
AfterDawn Addict
|
18. April 2006 @ 12:38 |
Link to this message
|
Neither have I had a problem related to AnyDVD. Probably because I try to eliminate "cockpit errors"....:-)
|
|
Kissmiss
Junior Member
|
18. April 2006 @ 13:42 |
Link to this message
|
For a program to be referred to as "problematic" doesn't require it to have a problem rate of more than just a few percentages of users. In looking through several forums the name AnyDVD comes up A LOT.
The suggestion that it is someone's "fault" or a "problem with their machine" misses the point entirely. The problem with AnyDVD is that it is incompatible with MANY programs. That you don't have one of those programs installed on YOUR system does not mean that AnyDVD is flawfree, and that anyone who does have those programs installed is "at fault". It simply means you don't have one of those conflicting programs installed, PERIOD. The inference that the end-user needs to strip his machine of any hardware or software configurations that AnyDVD might have problems with is bass-ackwards thinking. It is the tail wagging the dog.
|
AfterDawn Addict
|
18. April 2006 @ 13:51 |
Link to this message
|
|
Kissmiss and DVDgalore
do me a favor,name the conflicting programs,that ye know of..the way ye posted there must be a ton..
so that we all will know not to install those programs...
i will start ye off with one.."O" heck make it 2
cracks
dvd43
thanks..
This message has been edited since posting. Last time this message was edited on 18. April 2006 @ 14:02
|
AfterDawn Addict
|
18. April 2006 @ 13:59 |
Link to this message
|
Most errors reported re: AnyDVD have had a high percentage of problems of people using "cracked" versions thus the high percentage of so called "probems." Few problems arise with program conflicts, DVD43 being one that comes to mind......
|
|
Kissmiss
Junior Member
|
18. April 2006 @ 14:19 |
Link to this message
|
Thanks for the suggestion of theft on my part. I paid for both programs.
As to what programs are conflicting....................how would I know all the programs AnyDVD might have problems with? I don't feel like it's my job to figure that stuff out for a company I pay for their software. That's kinda THEIR job, isn't it?
I was interested to hear about the problems one poster had after upgrading some of their windows components. That may well be the cause, but if that's true, then, forgive me for suggesting this, but isn't it kinda more Slysoft's responsiblilty to insure their program is compatible with such Windows upgrades rather than the other way around?
I have no desire to make my system accomodate this little program by tracking down and deleting any incompatible hardware or software. How did that get to be MY job? Well, unfortunately, it appears to have been made my job by Slysoft's unwillingness to respond to my problems at all. I still have not heard back from them since telling them their silly first idea didn't work at all. That was more than two days ago and I have had NO response. Oh yeah, I feel so supported........NOT !!
|
AfterDawn Addict
|
18. April 2006 @ 14:29 |
Link to this message
|
|
quote,Kissmiss
Thanks for the suggestion of theft on my part. I paid for both programs.
i never said that ye were using a crack.!!!!
and i would never accusing you of using a crack..
this is what i said
do me a favor,name the conflicting programs,that ye know of..the way ye posted there must be a ton..
so that we all will know not to install those programs...
i will start ye off with one.."O" heck make it 2
cracks
dvd43
thanks..
This message has been edited since posting. Last time this message was edited on 18. April 2006 @ 14:29
|
|
Kissmiss
Junior Member
|
18. April 2006 @ 15:10 |
Link to this message
|
Sorry if I misinterpreted your statement but I think most people reading it would see it as a kind of a cheap shot. I still do.
And your statement that Most errors reported re: AnyDVD have had a high percentage of problems of people using "cracked" versions is based upon what empirical study? I would be surprised if someone who was using a cracked version of the software would be stupid enough to complain about it.
Still no response from Slysoft and we are now 2 1/2 days after my last response.
Kissmiss
|
AfterDawn Addict
|
18. April 2006 @ 15:32 |
Link to this message
|
|
This message has been edited since posting. Last time this message was edited on 18. April 2006 @ 15:34
|
|
Kissmiss
Junior Member
|
18. April 2006 @ 15:42 |
Link to this message
|
|
Have ye not been reading me posts? I have TRIED to share me problem with them. They simply aren't responding.
Sorry about the "ye" thing. I just couldn't resist.
Is the URL you posted supposed to be slysoft?
|
|
Kissmiss
Junior Member
|
18. April 2006 @ 15:45 |
Link to this message
|
|
I have already posted my problem on CD Freaks. No one there has come up with an answer either.
I was kinda hoping Slysoft would find some time to answer my problem since it's a problem with THEIR software and I am clearly not the only person experiencing it.
Slysoft, however, has failed to respond after more than two days. What should I think about that?
Kissmiss
|
|
Advertisement
|
|
|
AfterDawn Addict
|
18. April 2006 @ 15:59 |
Link to this message
|
|
did ye think that 1ClickDVDCopy can be causing ye problem,as 1ClickDVDCopy was not designed to be used with anydvd.clonedvd was
p.s the problem is still between you and the slysoft team
cheers
This message has been edited since posting. Last time this message was edited on 18. April 2006 @ 16:02
|
