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Avoid dealings with PhixClothing at all costs
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scum101
Suspended due to non-functional email address
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13. December 2009 @ 18:59 |
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If phix have sent it then delivery is in the hands of the various mail services who have it in transit.
Suggestion for Phix.. have a "secure" mail service where items can be tracked after you send then, that way both yourselves and the customers can see where things go astray. Many countries have a "signed for" mail service.
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criodain
Newbie
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14. December 2009 @ 03:51 |
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I emailed them last friday to check on the status of the order, and after a bit they got back to me (there was a name on the email) to say they had shipped it, so I would hope to get it this week, though I don't know what way the post is in the UK at the moment..
yikes!
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scum101
Suspended due to non-functional email address
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14. December 2009 @ 05:33 |
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It's slow.. I have just had 2 letters arrive postmarked 29th November.
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criodain
Newbie
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14. December 2009 @ 05:46 |
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yeah, hopefully, I'll have it before the xmas, not too pushed if I don't but it's 2 weeks to wait...I'm in Ireland, so not sure if the UK post will get priority over the next few weeks or not...
yikes!
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scum101
Suspended due to non-functional email address
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14. December 2009 @ 05:56 |
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Should be ok if it's been sent. Still 2 weeks to go.
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TOPCAT231
Newbie
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16. December 2009 @ 09:27 |
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Originally posted by scum101:
Should be ok if it's been sent. Still 2 weeks to go.
Scum101 appears to be the voice of reason - have you received your items? What is your experience!
The post in the UK is fine - one or two glitches but nothing to support "FIX", sorry Phix Clothing's poor activities - they give the appearance of a very good scam company - they know all the right moves - send an e-mail to show you are still active but don't actually respond with facts, put auto messaging on the e-mail so you don't have to deal with people and don't give a telephone number.
I WILL NEVER USE THEM AGAIN - I am waiting for a refund - £65 - which is a lot to a working mother trying to buy gifts for Christmas - I ordered in plenty of time and slowly the items were "not in stock" - I need my money back to buy the items elswhere - GRINDSTORE managed to send out some of my purchases within 3 days so it is not the post - GRINDSTORE sell the same items as Phix but you actually get the items!!!!!!!!
I have institgated a dispute with Paypal and so watch this space!
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criodain
Newbie
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16. December 2009 @ 10:31 |
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at least you can open the dispute with Paypal, which is what I will do if I don't hear anything back by 24th. Isn't there a 45 day limit with Paypal in relation to disputes?
yikes!
This message has been edited since posting. Last time this message was edited on 16. December 2009 @ 10:32
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TOPCAT231
Newbie
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17. December 2009 @ 09:04 |
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There is nothing to stop you opening a dispute now - it seems to be the only thing that gets a response from Phix - don't wait.
Supposedly they have sent one of my items - I shall see.
As for Paypal - you can only get your money back if there is money in the Phix account - they don't give it to you and claim it off Phix!!!!!
Good luck
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criodain
Newbie
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17. December 2009 @ 09:29 |
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yeah, when I originally made the order, I opened a dispute, as I read the feedback, and decided I would cancel it straight away. When I checked my tracking, they told me they would send the items if I closed the dispute, so I did. I emailed out of curiosity last week to see what the status was, and I got a confirmation email off them last friday to say they had sent the items then. I still haven't received them, but I'm in Ireland, so it may be next week. I'd be getting worried if I didn't have them by Christmas Eve....
yikes!
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TOPCAT231
Newbie
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17. December 2009 @ 09:41 |
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I was advised by Paypal not to close a dispute unless I was happy that the matter was closed as it cannot be re opened - it is bad practice for Phix to ask this, but then again, they are experts at bad practice.
I really wish you luck in either receiving your items or getting a refund - there really are other companies out there who thrive on giving good service and who value their reputation - shame Phix isn't one of them.
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scum101
Suspended due to non-functional email address
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17. December 2009 @ 10:00 |
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Regardless of paypal (don't like them) you can always open a complaint with the local trading standards if you have ordered and not had your goods.
http://www.breckland.gov.uk/tradingstandards
I posted that link a while back. They will take the matter up if you can prove bad service.
Also FYI .. last posting dates for various places if you want a chance of having something for xmas..
http://www.lastpostingdates.co.uk/
BTW.. I'm nothing to do with Phix.. Just trying to give good info to help everybody get these problems resolved..
This message has been edited since posting. Last time this message was edited on 17. December 2009 @ 10:01
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criodain
Newbie
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18. December 2009 @ 03:45 |
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Originally posted by TOPCAT231:
I was advised by Paypal not to close a dispute unless I was happy that the matter was closed as it cannot be re opened - it is bad practice for Phix to ask this, but then again, they are experts at bad practice.
I really wish you luck in either receiving your items or getting a refund - there really are other companies out there who thrive on giving good service and who value their reputation - shame Phix isn't one of them.
well,i guess ill just have to wait fingers crossed then, as I closed the dispute (they said they would send the stuff once it had been closed)... :(
yikes!
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scum101
Suspended due to non-functional email address
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18. December 2009 @ 05:26 |
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Quote:
well,i guess ill just have to wait fingers crossed then, as I closed the dispute (they said they would send the stuff once it had been closed)...
errmmm.. That's a form of blackmail.. I would get on to Brecklands TS about that right away. The way to RESOLVE a dispute isn't to threaten not to send your order.. it's to send it and then when you have received it you can close the complaint.. not the other way round.
First order shenanagins there. If a seller tried that with me not only would I make damn sure the dispute stayed open, I would raise the threat to not send my paid for goods with fleabay and demand they be removed from trading.. Once they have taken your money they are legally contracted to supply your goods. a paypal dispute DOES NOT remove that legal obligation.
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criodain
Newbie
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18. December 2009 @ 05:53 |
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Originally posted by scum101:
Quote:
well,i guess ill just have to wait fingers crossed then, as I closed the dispute (they said they would send the stuff once it had been closed)...
errmmm.. That's a form of blackmail.. I would get on to Brecklands TS about that right away. The way to RESOLVE a dispute isn't to threaten not to send your order.. it's to send it and then when you have received it you can close the complaint.. not the other way round.
First order shenanagins there. If a seller tried that with me not only would I make damn sure the dispute stayed open, I would raise the threat to not send my paid for goods with fleabay and demand they be removed from trading.. Once they have taken your money they are legally contracted to supply your goods. a paypal dispute DOES NOT remove that legal obligation.
The order was stated as "pending" and they said they would send it as soon as I closed the dispute. They did send me an email last Friday saying they had sent it then. The fact that I'm in Ireland, I'm giving it a week to get here, so it may arrive today. If it hasn't I'll notify the links you posted above, though I think I may have to cut my losses...
yikes!
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scum101
Suspended due to non-functional email address
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18. December 2009 @ 06:19 |
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check your pm's ;)
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criodain
Newbie
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18. December 2009 @ 07:04 |
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Originally posted by scum101:
Regardless of paypal (don't like them) you can always open a complaint with the local trading standards if you have ordered and not had your goods.
http://www.breckland.gov.uk/tradingstandards
I just went through the above site, cheers.
Has anyone had ANY of their stuff EVER delivered by Phix??
yikes!
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Tervist
Newbie
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18. December 2009 @ 12:02 |
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I Bought 4 Items on 8th December, i Paid everything as Quickly as i Could because it's an Christmas Present and i wanted to be sure that it arrives before Christmas and because of that i forgot to read some Feedbacks and now it seems like i'm Fucked. After 10 Days the Status is still ''Pending''. Is there Any Chance to get my Clothes until 24th December? It would Ruin my Christmas if i wouldnt receive my Packet.
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criodain
Newbie
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18. December 2009 @ 19:25 |
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Originally posted by Tervist:
I Bought 4 Items on 8th December, i Paid everything as Quickly as i Could because it's an Christmas Present and i wanted to be sure that it arrives before Christmas and because of that i forgot to read some Feedbacks and now it seems like i'm Fucked. After 10 Days the Status is still ''Pending''. Is there Any Chance to get my Clothes until 24th December? It would Ruin my Christmas if i wouldnt receive my Packet.
seems like you're in the same boat as me, though they sent me a mail to say it had been sent last Friday. Funnily enough, the "terms and conditions" link doesn't work on their website...
yikes!
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scum101
Suspended due to non-functional email address
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19. December 2009 @ 11:03 |
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That's useful.. take a screenshot of it's 404 or whatever.. as their "terms and conditions" aren't published you are fully covered by statutory consumer rights.. no excuses.
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Jinlili
Newbie
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19. December 2009 @ 13:30 |
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Originally posted by criodain:
Originally posted by Tervist:
I Bought 4 Items on 8th December, i Paid everything as Quickly as i Could because it's an Christmas Present and i wanted to be sure that it arrives before Christmas and because of that i forgot to read some Feedbacks and now it seems like i'm Fucked. After 10 Days the Status is still ''Pending''. Is there Any Chance to get my Clothes until 24th December? It would Ruin my Christmas if i wouldnt receive my Packet.
seems like you're in the same boat as me, though they sent me a mail to say it had been sent last Friday. Funnily enough, the "terms and conditions" link doesn't work on their website...
I've actually clicked on their terms and conditions link before (like one, two months ago) and they did have something there.. just this time it doesn't seem to be working for some reason
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scum101
Suspended due to non-functional email address
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19. December 2009 @ 22:26 |
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Makes no difference.. they are legally obliged to state ANY variation of your rights from the standard statutory rights BEFORE you agree to buy.. their failure at the moment to do so just means they can't apply any "extra" conditions or try to opt out (with your consent) from any of their obligations.
DO NOT pay this company through paypal .. ALWAYS use a credit card.. that way you are covered by the terms and conditions of a proper business, not a money fleecing exploit organisation like paypal.
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criodain
Newbie
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20. December 2009 @ 13:52 |
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Originally posted by scum101:
Makes no difference.. they are legally obliged to state ANY variation of your rights from the standard statutory rights BEFORE you agree to buy.. their failure at the moment to do so just means they can't apply any "extra" conditions or try to opt out (with your consent) from any of their obligations.
DO NOT pay this company through paypal .. ALWAYS use a credit card.. that way you are covered by the terms and conditions of a proper business, not a money fleecing exploit organisation like paypal.
I used PayPal unfortunately. When you click on the terms and conditions, nothing happens. It's like it's a dead link or something...
How come PayPal still associate themselves with this website if it is a scam?
yikes!
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scum101
Suspended due to non-functional email address
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25. December 2009 @ 00:35 |
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Has your package arrived? Yesterday I had mail dated 3rd December through the door...
as for paypal.. they don't give a shit so long as they get their cut.. that's why they moved to a country where the financial laws are way less strict.
This message has been edited since posting. Last time this message was edited on 25. December 2009 @ 00:36
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Tervist
Newbie
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25. December 2009 @ 05:33 |
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Phix Clothing
------------------------------------------------------
Order Number: *******
Detailed Invoice: http://www.phixclothing.com/account_hist...order_id==*****
Date Ordered: Tuesday 08 December, 2009
The comments for your order are
Thank you for your purchase
Your order has been sent
Hope you are delighted with your item/s
Please continue to visit our website where new products are being added weekly
Thank you
www.phixclothing.com
We sincerely apologise for the delay you have experienced due to this busy christmas period
Merry christmas and a happy new year
Why not Search for 'Phix Clothing' on facebook and or twitter today and become our friend!? You will receive exclusive news and money saving promotions, for free!
Your order has been updated to the following status.
New status: Order Despatched
Please reply to this email if you have any questions.
________________________________________
Some Hope.
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criodain
Newbie
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25. December 2009 @ 07:33 |
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Originally posted by scum101:
Has your package arrived? Yesterday I had mail dated 3rd December through the door...
as for paypal.. they don't give a shit so long as they get their cut.. that's why they moved to a country where the financial laws are way less strict.
nope, not yet, so I should give it another week anyway, what with the weather and the post around this time of year, though I got onto them on Monday, and they replied saying it had been dispatched, so as of now, I can't prove otherwise....
yikes!
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