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Avoid dealings with PhixClothing at all costs
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khman
Account closed as per user's own request
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16. July 2009 @ 13:47 |
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I ordered my jacket on the 5th of april and the order got cancelled a month ago... For more information see emails below
Received On 16 Jul 2009
Hello K
Thank you for your message.
Your refund has been sent through paypal, sorry for the delay.
Many Thanks
Sales and service team
Phix Clothing
http://www.phixclothing.com/
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On 15 Jul 2009, at 22:15, K wrote:
Hello,
Another month of waiting has passed by and still I haven't seen a single penny from my refund. I am really wondering what the fuck is going on at your so called business.... Is it really that hard to transfer the refund to my paypal account? I know you had more unsattisfied customers, so you know the procedure of refunding peoples money. And it took me less then a minute to make my transfer, so why can't you?!
I don't want your apoligies nor excuses, I just want my money back!
K.
From: @phixclothing.com
To: @hotmail.com
Subject: Re: Phixclothing.com Order Updated10017:
Date: Wed, 17 Jun 2009 18:32:20 +0100
Hello K
Thank you for your message.
We have noted and shall process this shortly.
Many Thanks
Caroline Calderwood
Sales Manager
Phixclothing.com
Why not Search for 'Phix Clothing' on facebook today and become our friend!? You will receive exclusive news and money saving promotions, for free!
Phix Clothing
------------------------------------------------------
Order Number: 10017
Date Ordered: Sunday 05 April, 2009
The comments for your order are
wants refund
Your order has been updated to the following status.
New status: Canceled
Please reply to this email if you have any questions.
Good luck everyone!!!
I declare the war against phix clothing
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Tianne11
Newbie
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24. August 2009 @ 06:08 |
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Never ever buy clothes online from http://www.phixclothing.com/
Phix Clothing is the most pathetic excuse for a online company ever.
Three months ago I purchased a BMTH shirt for $55 AU dollars (including postage) from Phix and of course I expected it to take awhile to come to me hence Phix is an UK brand.
After a month I had not received my shirt or any correspondence from Phix. I logged on their website and my order was still 'pending' which meant they hadn't even sent it out yet! So I sent them an email.. I sent them 5 in fact and got no reply. So after a fortnight of no reply I opened a Paypal dispute and OMG GUESS WHO FINALLY ANSWERED THEIR EMAIL? That's right.. now I was threatening them with action they finally acknowledged my existence.
Their excuse was that 'it was a new item and they hadn't got it in stock yet'.
PATHETIC?!
Who sells an item they don't have?
So I waited another 2 weeks and they told me their supplier didn't even have the shirt! So after about 2 and a half months of waiting they didn't even have the item I paid for.
They offered me a refund or an item of the same value (I think they should have given me a freebie aswell!) and I told them "I don?t understand why you sell an item you don?t have? I am really unhappy with your service. Just give me a refund, I don?t want to wait another 2 months for an item you may not even have."
Well what happened next you ask? It took them 2 weeks to finally issue me a refund. I finally have my money back thankfully... I had a feeling I was never going to see it again.
So, moral of the story is: before you buy online always check their reviews (if on Ebay) or google their name with the word 'review' or 'complaints' next to it because I simply googled 'Phix Clothing' and words popped up such as 'dodgy', 'over-priced' and the sentence 'never replied to my emails'. And the other moral is Phix Clothing is a terror!
And so the user representing PHIX maybe you should work on 100% customer satisfactory. You can't step on 1 customer out of 200 and expect to get away without any complaints.
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Senior Member
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27. August 2009 @ 13:40 |
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Wooooooow old thread is still going! They have some nice cloths but damn I have heard bad things about them, good to see this link still comes up when you type phix clothing into google lol. Owned!
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Nouhot
Newbie
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18. September 2009 @ 09:03 |
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Ok, funny thing it's this compagny named phix clothing.
Because under the all complaint, the problem, it's good person.... or NOT.
6 month, i am waiting 6 month for my order...
Every month, i send a mail.
And every month, they answer the same thing.
PHIX CLOTHING have to close now.
I really don't care that they have a lot of order, or what.
Sell thing that they didn't have it's not good.
PHIX CLOTHING is a very bad compagny, don't buy.
Because i don't want to see people, in the same position, like me, very angry.
PEOPLE, SAVE YOUR MONEY, DON'T BUY TO PHIX CLOTHING.
Now i am gonna to search a way to close this store, and i will... don't be worry.
Phix, the new arsene lupin of internet
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Nouhot
Newbie
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18. September 2009 @ 12:17 |
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i contact http://www.breckland.gov.uk/tradingstandards
I hope they can do something to stop this compagny.
Don't wait anymore your order, or try to contact phix.
Follow me, contact tradingstandarts.
We can make the diffrerence.
Phix, the new arsene lupin of internet
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AfterDawn Addict
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27. September 2009 @ 20:35 |
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WOW...my first post on this company...19. August 2006 @ 12:57...and why am I not surprised to see that even today people are STILL having problems with this company...makes one wonder why they are still allowed to operate!!!!!!!!!!!!
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ddp
Moderator
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27. September 2009 @ 22:22 |
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i think this thread will be staying open & get bigger for a long long time.
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AfterDawn Addict
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27. September 2009 @ 22:34 |
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No doubt, Cheers.
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ddp
Moderator
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27. September 2009 @ 22:48 |
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same to you in the land down under.
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AfterDawn Addict
4 product reviews
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2. October 2009 @ 12:14 |
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wow 20 pages? pretty sure if i ever need a jacket i will just go to walmart. :)
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IndieHety
Account closed as per user's own request
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17. October 2009 @ 19:37 |
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Fell in love with a £50 jumper in the mens section of Urban Outfitters (a brilliant brittish retailer)so was thrilled to find the womens vertion for £30 on phix...but after googling them and finding this as the 3ed result i think i read to page six before completely giving up on any hope of getting the jumper.
There is no way i'll be ordering from them now after hearing what you guys have been through
so everyone (expescially gwendoline - sorry if i spelt it wrong) i'm really greatful.
And phixclothing if you ever face facts and read this thread i'd like you to know that i'm one potential customer that is scared come anywhere near you and i'm sure with a reputation like this there is a hundred thousand others.
Good Luck everyone still waiting
i had opinions that didn't matter i had a brain that felt like pancake_batter - WhItE sTrIpEs
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Jinlili
Newbie
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2. November 2009 @ 18:00 |
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I'm so nervous haha.
I wish I had looked reviews up before purchasing, but it's too late now I guess. I feel pretty silly for not doing this before a purchase. :<
It seems like most people get their items, just the delivery time is less than satisfactory(?). At least the quality is apparently very nice. I'll give it two weeks before I start doing anything (emailing or dispute claims).
I'll keep you guys posted!
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Jinlili
Newbie
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5. November 2009 @ 14:40 |
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My order was dispatched today :D
I almost expected a full week or two until it would, so this isn't that bad at all; I'm not as worried anymore.
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stjude
Newbie
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6. November 2009 @ 16:01 |
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I've been waiting for a refund off of these guys for a month, after first being messed around with my order and replacements for an item that didn't fit. I get palmed off by an 'Amy' every couple of days via email in my vain efforts to get the money back, as a student its not easy to be down £60! I'd post the whole sorry back and forth of emails on here too if it wasn't so monotonous. Anyway, today I've contacted trading standards, they're going to look into it for me. Judging by everyone else's troubles I don't think these people should be in business.
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Jinlili
Newbie
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11. November 2009 @ 19:43 |
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I got my jacket today! This was far faster than I had anticipated!
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DeeM84
Suspended due to non-functional email address
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26. November 2009 @ 20:23 |
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Originally posted by Jinlili:
I got my jacket today! This was far faster than I had anticipated!
Well i'm glad somebody got something of these pack of w*nkstains.
I ordered a jumper a month ago from them. I know it's only a month, but I live in the UK so it should have taken max. 5 days for delivery!! The order is still sitting at pending. RAGE that I never seen this website before I ordered from them. It's only £30, I don't really care about the money, but it's the principle of it, that feeling of getting f*cked over...
Anyway, Gwendolin (sp?), have you still got that Caroline charatcers e-mail address?? If you do would you mind PMing it to me cos i'm gonna hound these c*nts until they either send me my jumper or cough up the money.
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DeeM84
Suspended due to non-functional email address
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26. November 2009 @ 20:28 |
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Originally posted by stjude:
I've been waiting for a refund off of these guys for a month, after first being messed around with my order and replacements for an item that didn't fit. I get palmed off by an 'Amy' every couple of days via email in my vain efforts to get the money back, as a student its not easy to be down £60! I'd post the whole sorry back and forth of emails on here too if it wasn't so monotonous. Anyway, today I've contacted trading standards, they're going to look into it for me. Judging by everyone else's troubles I don't think these people should be in business.
Aye, I keep getting that Amy f*cker aswell!!
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Jinlili
Newbie
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26. November 2009 @ 23:00 |
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Originally posted by phixuk:
01603 666448.
Don't post here. Just ring us. This is the Phix Clothing help line.
Any problems call us!!!
Maybe this will help?
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Jinlili
Newbie
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26. November 2009 @ 23:08 |
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Originally posted by DeeM84:
Originally posted by Jinlili:
I got my jacket today! This was far faster than I had anticipated!
Well i'm glad somebody got something of these pack of w*nkstains.
I ordered a jumper a month ago from them. I know it's only a month, but I live in the UK so it should have taken max. 5 days for delivery!! The order is still sitting at pending. RAGE that I never seen this website before I ordered from them. It's only £30, I don't really care about the money, but it's the principle of it, that feeling of getting f*cked over...
Anyway, Gwendolin (sp?), have you still got that Caroline charatcers e-mail address?? If you do would you mind PMing it to me cos i'm gonna hound these c*nts until they either send me my jumper or cough up the money.
caroline@phixclothing.com
Good luck.. :c I hope you get your jumper!
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criodain
Newbie
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3. December 2009 @ 06:28 |
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f**k me. I just spent the bones of ?80 on phix, and only found the reviews this morning. I guess I'm in for a rough time by the sounds of it....I will have learned my lesson the hard way if this turns out to be a scam. How can we tell that folk who have posted here are genuine happy customers....??
yikes!
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Jinlili
Newbie
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3. December 2009 @ 09:30 |
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Originally posted by criodain:
f**k me. I just spent the bones of ?80 on phix, and only found the reviews this morning. I guess I'm in for a rough time by the sounds of it....I will have learned my lesson the hard way if this turns out to be a scam. How can we tell that folk who have posted here are genuine happy customers....??
I'm not a robot sent by phix clothing to give false reviews, if there's such a thing. Just a poor art student in America XD
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criodain
Newbie
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3. December 2009 @ 09:53 |
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Originally posted by Jinlili:
Originally posted by criodain:
f**k me. I just spent the bones of ?80 on phix, and only found the reviews this morning. I guess I'm in for a rough time by the sounds of it....I will have learned my lesson the hard way if this turns out to be a scam. How can we tell that folk who have posted here are genuine happy customers....??
I'm not a robot sent by phix clothing to give false reviews, if there's such a thing. Just a poor art student in America XD
I notified Paypal first thing this morning, just in case, but I'm not too confident they can help me out...I told them I found some bad reviews on forums etc, and I could potentially have been scammed, so requested they cancel my order (doubt they can do that).
You'd never know, I may have no problems at all...
yikes!
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criodain
Newbie
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4. December 2009 @ 10:32 |
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Well, I got an email off Phix this morning to tell me they have my package ready to go, so hopefully I'll have it at some stage next week.
Fingers crossed it will git me!!
I'll reserve judgement on them until then. The fact that I read the stuff here, and didn't get any replies to my intial emails made me panic some, but I'll wait and see...
Baz
yikes!
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scum101
Suspended due to non-functional email address
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7. December 2009 @ 19:14 |
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more public holidays loom.. expect this topic to hot up again.
fyi .. uk postal service is still recovering from a backlog caused by industrial action last month. some items may take a while to fight their way through the xmas overload too. now is not a great time to order anything which you need for xmas.
This message has been edited since posting. Last time this message was edited on 7. December 2009 @ 19:16
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yafai
Newbie
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13. December 2009 @ 16:47 |
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Hello, i'm sorry for my english, i paid for my order and in status it was "send" at nov 25, but i still not receive it, no answers to my emails e.t.c. so i'd like to somebody from phixclothing answer to me.
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