Originally posted by ModGadget:

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Originally posted by MarkYule:

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"ModGadget" / aka Mike, can you please let me know the status of Order Number: 23137.

It was placed by my mum, last Thursday (the 6th). It was for 2 R4's and one 1gb microSD card. Will she be getting this by xmas ?

She is getting really panicky as they are for my nephews.

Thanks
Mark

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hi Janice, your order has been shipped out today and should be with you by monday morning. thanks for your patients. merry x'mas :)

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Originally posted by gillyscfc:

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hi mike

i recived my transaction email but did not get an email form you.
i have no order number from you and i know that my email address has gone down as i have changed to a new internet provider.
my old email was gilly1@nildram.co.uk
and you took the money out of my bank on the 9.12.2007


Transaction for the value of: GBP 156.26
Description: Purchase from www.model-gadget.com
From: CONSOLE PC COM LIMITED t/as RC HELI
Merchant's cart ID: osCsid=79d3647d9fcc09f097c5a55dccef0aab
Authorisation Date/Time: 09/Dec/2007 21:02:33
Transaction ID: 285364169
This is not a tax receipt.

please could you let me know whats happening to my order.

email me on my new email addy on ***email removed by loco***or just reply in this forum.

thanks

phil. gilligan

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Originally posted by wemendum:

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my order number 24736 is saying processing and the item is on back order will it arrive in time for xmas????????????

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Originally posted by Mobyee:

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I refer to daddyola`s point a few pages back.
This guy Mike has taken the the time to come in to this forum and try and put folks mind at rest. It was looking positive and the general feedback was looking good. Mike was in here on a daily basis helping folk and replying, trying to put things right. Model gadget have already admitted to a fault on their side, and Mike is activly trying to resolve this. The last thing this guy needs is a rant like that.!.
Please cut this guy Mike some slack. I personaly have never heard of any other company joining a forum and interacting with customers. The fact that he took the time to join, and reply means he IS CONCERNED about people. Funny how he hasn`t been back on since daddyolas rant. I hope he isn`t feeling thaat his efforts are being appreciated. Mods, is there any chance of removing daddyolas post and mine, just incase Mike hasn`t read it. To be honest. If I was Mike I wouldn`t be happy, after everything he`s already done.

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Originally posted by daddyola:

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Why is everyone " So understanding" ? Judging by the huge amount of posts on this and many other forums these guys are giving everyone a headache. People here ordered as far back as November and have still received nothing, That stinks!

If the server was down then how were orders taken on a daily basis? Looking at the posts it appears to me that people were placing orders on a daily basis judging by the dates. How much is a backup server anyway?

Furthermore, Judging by the value of orders placed and the amount of orders taken these guys are making serious money and should maybe reinvest some of it on a new site with better product availability information. I, Like many others when planning a purchase, Check the good old internet for the best price on any product but I would rather pay a little more and buy from a supplier who has an item in stock as opposed to saving a quid or two and waiting for back orders etc.

I have made purchases on the internet for about 10 years now and I can honestly say my dealings with model-gadget have quite simply been the worse experiences I have suffered.

It appears to me that they show no loyalty to their returning customers or indeed any customer whatsoever. If the server was down why didn't they get it fixed immeadiatley? I personally heard nothing from them for 10 days. Any IT support company would have been willing to sort it out for them straight away.

Finally regarding the christmas rush and your backlog , This is simply as a result of your own failings in being fully prepared, Your inability to get things back on track quickly and also your own failure in judging your stock levels. It is totally inexcusable to treat customers with such disdain, And a simple apology will not suffice. You could have offered to refund postage costs or placed a free gift in all packages which would have helped in rebuilding your reputation, Or you could offer all returning customers from this trading fiasco free postage on their next purchase. What do we get? NOTHING!

Personally I have received my item which I ordered on the 5/12 but it came by standard recorded delivery even I paid for Special delivery. I imagine this is in breach of standard trading rules and regulations as by doing this you are not supplying people with the service they have paid for. Is it any wonder that many shoppers still feel mistrust with regards to making purchases online in general and I wonder just how many customers of yours will never purchase online again due to your shoddy treatment of them.

Be a Man and stand up to the plate, Hire some extra help in if required and just give the CUSTOMER ( Thats the people who pay your salary) WHat they have paid for and quit with the lame and feeble excuses you continue to offer up in order to justify your current situation

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Originally posted by mjcuk:

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My order (2xR4 cards) arrived via Special delivery this morning.

Thank you very much Mike, hopefully we'll do business again after the new year.

All the best. Hope everyone else gets sorted out too.

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Originally posted by MrWitness:

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My order (missing items from previous order) has arrived special delivery this morning, as Mike promised on here.

@ Mike, thankyou, you've just saved Xmas

@ the wider NDS community -

I have used Model-Gadget for over £1000 of purchases in the last year, I have never had any problem until this period, faulty returns (2) have been accepted and replacements despatched immediately, comms have always been excellent and his value for money (especially his bulk purchase rates) are unquestionable.

Mike now needs to rebuild the trust of the community and we can all help with that, if you get your issue resolved, cut the guy some slack, he's held his hands up, admitted his failures and is now probably the most active poster on Afterdawn !

The funny part of all this is the number of people who reported Mike to trading standards for failing to deliver an item that "could" be used to play pirate software on a DS. But then I know you are all like me and use the r4 / m3 as a media player only !

Merry Xmas

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