Originally posted by MPatto:

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Originally posted by ModGadget:

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Hi Michael, your order has been adjust to 2x R4DS and 1x 2gb micro SD. the mixed up on the order happened as a result or the server -shutting down problem which cause some database crash at the time you placed your order, but all has been rectified. Thanks :)

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Hi Mike, Thankyou for your reply i really appreciate it, but you neglected to let me know if i would receive my order this side of christmas, or should i expect it Tuesday/Wednesday like most other people on this forum. :)

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Originally posted by cr11982:

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Hi, could you tell me if my order has been processed and when it will be delivered?

Order number: 23452

Transaction details:

Transaction for the value of: GBP 26.07
Description: Purchase from www.model-gadget.com
From: CONSOLE PC COM LIMITED t/as RC HELI
Merchant's cart ID: osCsid=c9c33a1282613bce3b95948a79eacb1b
Authorisation Date/Time: 06/Dec/2007 20:29:38
Transaction ID: 284758977

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Originally posted by guyhood:

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Originally posted by ModGadget:

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Originally posted by guyhood:

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Order #20314 (Despatched)
Order Date: Thursday 29 November, 2007

Mike

My R4DS and 1gb sd card where shipped on the 2nd of dec. Which never turned up. If in fact it was sent in the first place. I just want my R4DS please sort this.

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Hi Guy, according to our record, your order was shipped out on 2nd Dec 2007 by royal mail 1st class recorded. I'll request a tracking number for you on monday, and if the tracking number showing no proof of receipant, I'll despatch a new replacement on the following day for you. thanks :)

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Thanks for the reply. I guess you can understand why we are all getting a bit angry. I can assure you the item never turned up. And if the item was signed for then it won't be my name against it. I dont think you'll be able to get an answer the same day from the post office. So don't think i'll be seeing anything this side of Xmas.

I know the post on maxconsole was over a year old. Never noticed it until I posted the thread on this forum.

On another point has anyone any idea what is wrong with www.m3adapter.com I've not been able to access the page for a couple of days now www.m3adapter.co.uk still works though.

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Originally posted by mjcuk:

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They're exceeding their bandwidth limits - too many people downloading things from there and its going over what they pay their web hosts for.

If you google for "http://www.m3adapter.com/downloads.htm" and click on the cache button you'll get google's cached page. From there you can find an alternative host for the software.

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Originally posted by MarkYule:

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Originally posted by ModGadget:

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Originally posted by MarkYule:

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"ModGadget" / aka Mike, can you please let me know the status of Order Number: 23137.

It was placed by my mum, last Thursday (the 6th). It was for 2 R4's and one 1gb microSD card. Will she be getting this by xmas ?

She is getting really panicky as they are for my nephews.

Thanks
Mark

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hi Janice, your order has been shipped out today and should be with you by monday morning. thanks for your patients. merry x'mas :)

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Hi Mike, (Mark here) - just got a call this morning from my mum to say she received the package :-)

Many thanks for posting on here and best of luck catching up with the xmas rush - hope you and your family has a very merry xmas,
Mark

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Originally posted by daveynmel:

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Hi Mike,
Beeen following comments on this thread with interest.
Any news on my order placed on 7/12 would be most appreciated.
Order number is 23771.
Appreciate the xmas rush etc , I know all about it as I work for royal mail myself. Just thought I would wait the 7 days you state before getting in touch.
Regards
D.Carney

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Originally posted by Arbuckle:

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Hi Mike,
I have also been following comments on this thread with interest.
Any news on my order placed on 6/12 would be most appreciated.
Order number is 23144.

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Originally posted by bongo56:

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hi mike, any news on orders placed 7/12. order no 23894 and 23687

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Originally posted by gillyscfc:

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hi mike

please could you check for me if you have sent Transaction ID: 285364169

thats 4x r4ds carts and 4 x gig memory cards

thanks.phil

ps
my email i ordered with has gone down and my new one is

***email removed by loco***

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Originally posted by wemendum:

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my order number 24736 is saying processing and the item is on back order will it arrive in time for xmas????????????

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Originally posted by richieyyz:

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Hey Mike, my order (24356) is being processed to be sent to an address I've never even heard of, let alone entered into a form, is there any way this can be fixed?

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Originally posted by greatmoo:

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Hi Mike.
Can u help check my order on the 09/12 for a R4DS?
Order Number: 24576

Regards,
zK

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Originally posted by pobman:

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Hi Mike,

I'm another who would like you to check my order.
Please can you give me some peace of mind this will be delivered in time for xmas.

8/12/2007 #24089


Many thanks

Paul

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Originally posted by biggyjr:

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Hi Mike,

Would also like to check order and i need before xmas and paid for special delivery - 4x M3 SIMPLY CARDS WITH 1GB MEMORY!
I have ordered for lads in work for there son/daughters and would like to know progress - If none in stock i dont mind changing for R4 if easier

Order Number: 25570
Date Ordered: Wednesday 12 December, 2007

Regards,
James

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Originally posted by Mobyee:

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I refer to daddyola`s point a few pages back.
This guy Mike has taken the the time to come in to this forum and try and put folks mind at rest. It was looking positive and the general feedback was looking good. Mike was in here on a daily basis helping folk and replying, trying to put things right. Model gadget have already admitted to a fault on their side, and Mike is activly trying to resolve this. The last thing this guy needs is a rant like that.!.
Please cut this guy Mike some slack. I personaly have never heard of any other company joining a forum and interacting with customers. The fact that he took the time to join, and reply means he IS CONCERNED about people. Funny how he hasn`t been back on since daddyolas rant. I hope he isn`t feeling thaat his efforts are being appreciated. Mods, is there any chance of removing daddyolas post and mine, just incase Mike hasn`t read it. To be honest. If I was Mike I wouldn`t be happy, after everything he`s already done.

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Originally posted by ModGadget:

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Originally posted by wemendum:

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my order number 24736 is saying processing and the item is on back order will it arrive in time for xmas????????????

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Hi Garry, your order will be ship out on wednesday. thanks and merry x'mas ;)

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Originally posted by guyhood:

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Order #20314 (Despatched 02 dec) So where is it? Proof of Postage?
Order Date: Thursday 29 November, 2007

Originally posted by Mobyee:

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I refer to daddyola`s point a few pages back.
This guy Mike has taken the the time to come in to this forum and try and put folks mind at rest. It was looking positive and the general feedback was looking good. Mike was in here on a daily basis helping folk and replying, trying to put things right. Model gadget have already admitted to a fault on their side, and Mike is activly trying to resolve this. The last thing this guy needs is a rant like that.!.
Please cut this guy Mike some slack. I personaly have never heard of any other company joining a forum and interacting with customers. The fact that he took the time to join, and reply means he IS CONCERNED about people. Funny how he hasn`t been back on since daddyolas rant. I hope he isn`t feeling thaat his efforts are being appreciated. Mods, is there any chance of removing daddyolas post and mine, just incase Mike hasn`t read it. To be honest. If I was Mike I wouldn`t be happy, after everything he`s already done.

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I've not read the so called rant. But dont you think they have the right to be pissed. Do you think it's right to be hunting these guys on formus to find answers to our questions. Well so they have now updated their website telling people how to contact them. But not after 2 weeks of keeping me in the dark. Thinking I've been ripped OFF. I put my trust in these guys giving them my money, they might gain some from me if I see my item.

Stop the sucking up man, you have a RIGHT to your item. You've paid for it. Please no more of the ass kissing SH!"£.

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Originally posted by Steelie:

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Hi there Mike (Model Gadget)

Any chance you can let me know whats happening with my order placed 7th Dec order number: 23882

Products------------------------------------------------------1 x M3DS (ENGLISH VERS) = £40.44Add microSD Card in 2GB microSD------------------------------------------------------
Sub-Total: £40.44
Total: £45.69

Im desperate for this to arrive before wednesday if you can help that would be amazing, its now been over the seven days you stated please let me know if its possible

thanks

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Originally posted by RavenLife:

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tbh i think both of you are right, apart from the ranting,

in terms of customer service model-gadget has obviously had a big problem for one reason or another, mike has tried to fix this by sorting out the issues here. which of course is brilliant.

but, on the other hand, as a website owner with what i believe is hundreds of customers, spending thousands of pounds, i would personally take on a damage control solution.

every site that deals with both the public and their money should have a strategy for such an occasion.

I.E, for instance mike himself could have set up his own forums on his own server, so that users could come along and sign up and request help.
From a business point of view this is far better damage control than posting on AD

1. it shows foresight, knowing that a company has a contingency, makes buyers feel not only safe, but they feel that said site owner has made the effort to help people out.

2. Damage Limitation, simply this, hundreds of people will read this thread, and alot of them will choose not to purchase from model-gadget because of it. where as if it was run by model-gadget itself, users know its an option if they have issues.

for instance, how many people that have purchased goods will see this thread? not all of them i can assure you.

so good or bad?

brilliant that he is sorting out the issues here, but he should really be sorting it out from his end.

as i say i can see both sides point of view here, including mikes side also.

this is merely my oppinion on the situation and possible solutions to it, i have offered my services FOC, but should he wish to use another developer (if he cannot do it himself) it really wouldnt cost much to set up, a few hours of a devs time (depending on the dev $100 and onwards)

EDIT

ps, still no reply to my pm on my order either

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Originally posted by RavenLife:

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hi mike,

youve probably gone to bed, any word on my order?

ta

raven

Order ------------- M3DS with 2gb card
Price -------------- £45.69
when --------------- begining of last week, believe it was tuesday
address ------------ check your pm for bill payer and address

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Originally posted by ModGadget:

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Originally posted by adenottm:

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Hi Mike,

Order number 21829. I got the 10xR4s but haven't received the 10x 2G Micro SD cards.

Can you let me know when the SD cards will be sent out?

thanks,

adenotts

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Hi Adrian, Have just log in to the shipping log for your order and according to the weight and rate, the 10x micro SD card should have been included in your parcel. they are in bulk packaging, so they are in the same parcel. please reply to confirm. thanks. :)

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