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PS3 blu-ray drive dead
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Surfaced
Junior Member
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10. August 2008 @ 20:38 |
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Originally posted by Credge:
Hey guys, I decided to sign up here because the same thing has happened to me. I recently bought MGS4 and Civ Rev for my birthday on the 5th (yay). The main reason I wanted to play Civ Rev was for the Game of the Week. So I played both MGS4 and Civ Rev for a while before updating to 2.42 to play both online.
Long story short, my PS3 no longer reads anything. For a more in depth view of what happened before this occured you can read it here:
http://www.escapistmagazine.com/forums/read/9.67939
That should give you a rough idea of what happened.
Now, I did some tests last night that killed my drives on my PS3 and I believe I know the cause of the 2.42 problems. This could just be a coincidence for me, but it could be the root of everyones problems.
The fans no longer blow at regular intervals. I sat with my PS3 on for a good two hours with Civ Rev inside. It was stuck on a loading screen so I just sat there while reading some stuff on my laptop. Not once did the fans kick on. Once I noticed this I did the fan test trick (power PS3 off from the back, hold down the eject button and turn the power on) the air that blew out of my PS3 was alarmingly hot. Hot enough to cause my PC to start crying.
I think the 2.4x updates have somehow increased the heat threshold in an attempt to conserve energy. In doing this, they have caused people with faulty or below-par parts to overheat and break.
This could be why when replacing some lenses it works for a while but later doesn't, or why replacing a diode may work at first but then has it short out.
I would do more tests, but my PS3 doesn't read disks anymore and, since it could be any number of problems (control board, diode, drive, lens, etc) I'm just going to wait a bit and get my PS3 fixed or simply buy another.
If I could get MGS4 on the 360 I would have switched, but then I'd probably suffer from the RROD :|.
If anyone could test this that would be great.
To note, I don't recall my PS3 fans (the loud ones that blow the most air out) ever kicking on after the 2.42 update. My disks have all been incredibly hot when taken out as well so I know I'm not just imagining things.
Interesting. When I got my PS3 broken, i only could play demos and such things but I remember the fans kicking in sometimes. Now that it plays discs, I was playing GTA4 for hours, speeding through manhattan but the fans never started spinning faster.
Or has anyone ever had GTA4 cause the fans to go on a higher setting?
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Credge
Newbie
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10. August 2008 @ 21:53 |
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Here's some more food for thought for those of you who would like to think there is something more to this...
Most of the PS3's that have been breaking are from bundles - bundles sold when the free blueray offer was going on. The offer that had you send in your receipt (a copy would not work) for 5 free blueray movies, all of which added up to about $100. Coincidence? I THINK NOT!
Well, yes actually I do. But it's a rather odd Coincidence.
However, I would say there are some strong similarities there. I'm sure the PS3's made during this era were pumped out en-masse and certain components were as well, resulting in faulty hardware. I would expect things that are BD related but anything that is exclusive to the PS3 could as well, however, since we can still access our XMB and even turn on the PS3 I don't expect that it is the Cell Processor.
This message has been edited since posting. Last time this message was edited on 10. August 2008 @ 21:54
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BigRjoe
Newbie
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10. August 2008 @ 22:51 |
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Have you checked the status of your repair on Sony's website? Maybe they said they fixed it and are sending you repaired? You should have been given a repair order number before you sent it to them.
Thanks for the info on the controller board.
When checking the status on the web site it just reads:
The unit you are inquiring about was shipped on 8/7/2008. Your UPS tracking number is XXXXXXXXXXX
Checked credit statement and it shows they billed me for the whole fee of repair.
So what im getting i don't know. Refurb or repaired either way i'll be happy. I'd prefer a refurb. The unit i sent was pretty worn. Will post when it arrives.
This message has been edited since posting. Last time this message was edited on 10. August 2008 @ 22:57
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rwoo1
Newbie
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11. August 2008 @ 00:53 |
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Originally posted by Credge:
Here's some more food for thought for those of you who would like to think there is something more to this...
Most of the PS3's that have been breaking are from bundles - bundles sold when the free blueray offer was going on. The offer that had you send in your receipt (a copy would not work) for 5 free blueray movies, all of which added up to about $100. Coincidence? I THINK NOT!
Well, yes actually I do. But it's a rather odd Coincidence.
However, I would say there are some strong similarities there. I'm sure the PS3's made during this era were pumped out en-masse and certain components were as well, resulting in faulty hardware. I would expect things that are BD related but anything that is exclusive to the PS3 could as well, however, since we can still access our XMB and even turn on the PS3 I don't expect that it is the Cell Processor.
I disagee that you can anyway tie this to bundles. First of all I wouldn't consider the 5 movies a bundle. Bundles are when the movie comes in the actual box or when Sony did the MSG4. The PS3 really starting moving off the shelves when the decision was made to drop the price $100. The orginal 60G were already discontinued and the new 60G and 80G were really coming on line. I know several people that ordered the movies and have no problems at all. Plus the issue is tied to different versions of the PS3; 40G,60G and 80G. I'm starting to believe that when you replace the laser and the unit still doesn't work it is tied to the revision update which it seems to be causing the problems. There seems to be alot of people out there with Sony's update causing problems. Sony even admits there was a problem with the 2.40 update with the XMB crossbar on their website. If anything I think you can start to tie the problems to Sony and the updates.
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rwoo1
Newbie
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11. August 2008 @ 00:57 |
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Originally posted by BigRjoe:
Have you checked the status of your repair on Sony's website? Maybe they said they fixed it and are sending you repaired? You should have been given a repair order number before you sent it to them.
Thanks for the info on the controller board.
When checking the status on the web site it just reads:
The unit you are inquiring about was shipped on 8/7/2008. Your UPS tracking number is XXXXXXXXXXX
Checked credit statement and it shows they billed me for the whole fee of repair.
It would be nice for Sony to at least tell you what is really going on with the repair. I would think that if they billed you the $150 you will be good.
So what im getting i don't know. Refurb or repaired either way i'll be happy. I'd prefer a refurb. The unit i sent was pretty worn. Will post when it arrives.
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rwoo1
Newbie
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11. August 2008 @ 01:03 |
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Originally posted by BigRjoe:
Have you checked the status of your repair on Sony's website? Maybe they said they fixed it and are sending you repaired? You should have been given a repair order number before you sent it to them.
Thanks for the info on the controller board.
When checking the status on the web site it just reads:
The unit you are inquiring about was shipped on 8/7/2008. Your UPS tracking number is XXXXXXXXXXX
Checked credit statement and it shows they billed me for the whole fee of repair.
So what im getting i don't know. Refurb or repaired either way i'll be happy. I'd prefer a refurb. The unit i sent was pretty worn. Will post when it arrives.
It would be nice for Sony to at least tell you what is really going on with the repair. I would think that if they billed you the $150 you will be good.
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Credge
Newbie
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11. August 2008 @ 01:11 |
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Originally posted by rwoo1:
I disagee that you can anyway tie this to bundles. First of all I wouldn't consider the 5 movies a bundle. Bundles are when the movie comes in the actual box or when Sony did the MSG4. The PS3 really starting moving off the shelves when the decision was made to drop the price $100. The orginal 60G were already discontinued and the new 60G and 80G were really coming on line. I know several people that ordered the movies and have no problems at all. Plus the issue is tied to different versions of the PS3; 40G,60G and 80G. I'm starting to believe that when you replace the laser and the unit still doesn't work it is tied to the revision update which it seems to be causing the problems. There seems to be alot of people out there with Sony's update causing problems. Sony even admits there was a problem with the 2.40 update with the XMB crossbar on their website. If anything I think you can start to tie the problems to Sony and the updates.
I think you misunderstood what I suggested. All I suggested was that there was some evil scheme sony was doing to get rid of receipts on PS3's that they knew were faulty, or, that they purposefully made select PS3's with faulty parts, specifically those sold during the HD BR war in a way to get some of the lost revenue back via repairs. To make sure that they didn't hand out free repairs, they made sure to have deals that got rid of peoples receipts, such as the two 5 Blueray deal they had for half a year, again, specifically in the time frame when the war was going on.
If Blueray lost, no big deal. People would be selling PS3's to those who wanted games. If Blueray won, they'd have increased revenue from repairs.
It is, of course, a joke.
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atrac88
Junior Member
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11. August 2008 @ 01:36 |
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Which rebate required the original receipt? I only recall each of the two requiring the original UPC, but they both accepted copies of the receipt from what I remember.
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Credge
Newbie
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11. August 2008 @ 01:43 |
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Originally posted by atrac88:
Which rebate required the original receipt? I only recall each of the two requiring the original UPC, but they both accepted copies of the receipt from what I remember.
Originally posted by Credge:
It is, of course, a joke.
Both of them allowed photocopies, however, the summer version did not say whether it accepted them or not. They changed this for the winter version.
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ooZEROoo
Senior Member
4 product reviews
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14. August 2008 @ 02:24 |
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The drive is indeed keyed to the mobo it was built onto. Here is a link on how to do it with a replacement drive if you want to do it yourself.
Thank Pirate of PS3hax.net
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rwoo1
Newbie
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14. August 2008 @ 04:51 |
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Originally posted by ooZEROoo:
The drive is indeed keyed to the mobo it was built onto. Here is a link on how to do it with a replacement drive if you want to do it yourself.
Thank Pirate of PS3hax.net
If that is the case why would several companies be selling controller boards? There would seem to be a way to get around this problem if it is tied ot the mobo. Also what proof do you have to offer? All you have to offer is that you keep saying it is tied to the mobo.
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atrac88
Junior Member
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14. August 2008 @ 05:15 |
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It does seem to be the case. I have tried swapping a working drive with its existing controller board into a ps3 that had a bad drive. When I hooked it up, it didn't work. When I took the controller boards off and swapped them (so that a working drive was used with the existing controller board of the defective ps3), it worked.
But yes, what we don't have answered is how companies can sell the controller board part by itself if the board is tied to the motherboard.
That's why I was hoping that the boards are "virginal" and will work. Maybe once the system boots with the virginal controller board installed, it then ties to it. Or maybe it ties to it upon the next firmware update.
Hard to say. But the link that was posted about swapping the laser assembly -- it's useful...but I think we're past that now. ;)
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rwoo1
Newbie
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14. August 2008 @ 05:22 |
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Originally posted by atrac88:
It does seem to be the case. I have tried swapping a working drive with its existing controller board into a ps3 that had a bad drive. When I hooked it up, it didn't work. When I took the controller boards off and swapped them (so that a working drive was used with the existing controller board of the defective ps3), it worked.
But yes, what we don't have answered is how companies can sell the controller board part by itself if the board is tied to the motherboard.
That's why I was hoping that the boards are "virginal" and will work. Maybe once the system boots with the virginal controller board installed, it then ties to it. Or maybe it ties to it upon the next firmware update.
Hard to say. But the link that was posted about swapping the laser assembly -- it's useful...but I think we're past that now. ;)
Thanks atrac88. This is the kind of response that we are all looking for not just that it will not work but evidence as to what you or others have tried and what was the outcome. You can not just say that it will not work without providing your experince or links with proof it doesn't work.
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jester24
Newbie
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14. August 2008 @ 10:59 |
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Guys, I have good news for people that haven't opened their PS3's up yet.... I REALLY WISH I didn't open it...
I called Sony and told them that my PS3 stopped reading all discs after updating to the 2.42 firmware. They asked me a bunch of dumb questions like "Are the discs clean?" - "Did you try them in another PS3?" - "Have you ever modified your PS3?" etc etc.. Long story short, I have been out of warranty for welllll over a year, and they knew this. I also have no receipt at all. The lady on the phone transferred me to 1 more person to try and "troubleshoot" more. I told her the same thing; When I upgraded to 2.42 firmware my PS3 IMMEDIATELY stopped reading discs.
They offered me a FULL REPLACEMENT or repair, 100% free of charge, despite being out of warranty. I was immediately extremely pissed off, because I have already removed my sticker and clearly opened it myself. I came clean and mentioned that the sticker was missing, and asked if I could still have it replaced. She felt sorry for me, and said to hold on and she would find out... She came back and let me know that her supervisors said that since the sticker was removed that they could not do that for me anymore.
So, basically, fuckin call Sony. They are amazing. I really wish I didn't listen to the countless posts about people saying Sony are ass holes, Sony is denying it is their fault, and that Sony is charging $150 no matter what. I fucked myself by not calling, so if any of you haven't opened your PS3 yet, TELL THEM THE FIRMWARE DID IT.
Sigh... Good luck guys. As far as my PS3 goes? I listed it on craigslist as broken for $200, found someone in a couple hours that wants it. Giving it to him later. Gonna take that $200 and put it towards the MGS4 bundle. See you all around.
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me262
Junior Member
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14. August 2008 @ 19:10 |
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Originally posted by PsiLizard:
My ps3's blu-ray drive died on me. Sony wouldn't honor the warranty, so I decided to take it apart and see if I could diagnose the problem. I noticed that the drive motor isn't turning at all. From my experience when a disk is inserted into a drive, even if it doesn't read the disk, the drive motor usually gives a couple of quick little movements. The laser lights up, and goes back and forth on it's shaft, just as it should, but there's no life from the drive motor. The motor seems to turn by hand fine, so it doesn't seem to be seized up in any way. Does anyone have an idea of what part of the drive is bad?
I'm having this same problem over in http://forums.afterdawn.com/thread_view.cfm/692243 with two KEM-410 (Twin Laser) assemblies.
Has this been solved? Any help would be greatly appreciated.
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BigRjoe
Newbie
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15. August 2008 @ 22:35 |
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Bailed and called sony. They never asked if i took it apart. I told them theres no warranty don't have reciept and they just told me how much it would be and if they weren't going to fix it or if theres an issue i'd be contacted. I gave them my info and they sent a box. Put the ps3 in the box and shipped it monday the 4th and on 8th recieved an email saying somethings being shipped to me and will be here wendsday the 13th.
So on wendnesday ill let you know if i have a fixed ps3 that did not have a warranty sticker on it.
So on wendnesday i recieved from sony what looks like a brand new 60gb ps3. Not a scratch or smudge on it. Looks better then my current ps3. Don't know how to tell if its a refurb but im very happy.
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rwoo1
Newbie
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16. August 2008 @ 05:31 |
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Originally posted by BigRjoe:
Bailed and called sony. They never asked if i took it apart. I told them theres no warranty don't have reciept and they just told me how much it would be and if they weren't going to fix it or if theres an issue i'd be contacted. I gave them my info and they sent a box. Put the ps3 in the box and shipped it monday the 4th and on 8th recieved an email saying somethings being shipped to me and will be here wendsday the 13th.
So on wendnesday ill let you know if i have a fixed ps3 that did not have a warranty sticker on it.
So on wendnesday i recieved from sony what looks like a brand new 60gb ps3. Not a scratch or smudge on it. Looks better then my current ps3. Don't know how to tell if its a refurb but im very happy.
That's good news.
I bailed too, Just couldn't go on any longer with out the PS3. I sent it on 12th and received the below response on the 15th. I'll let everyone know if I receive my machine or it a refurb.
Dear PlayStation(R) Owner,
On 08/15/08 we shipped a PLAYSTATION 3 - CECHA01 and if applicable, peripheral(s) and/or accessories, to you.
The system was shipped to you via UPS. The Tracking Number is . To track your shipment, you may log on to www.ups.com
Your exchanged system will come with a 90-day limited warranty. Please note that, if the original limited warranty that came with your brand new product is still valid, it will remain valid for a period of 1 year. The warranty coverage on your replacement console will be the greater of your new 90-day limited warranty or the remainder of your valid original 1-year limited warranty.
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ed02
Account closed as per user's own request
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22. August 2008 @ 10:09 |
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My 60 gb PS3 froze while playing a match of COD4 yesterday, when i restart the system it wouldnt recognise the game even do it was already in there, i grab a different game and left it for a few minutes and same thing I even try a regular DVD as well as A blue ray one and it wouldnt read none of them. i started reading on the problem and i figured i might have to send it to sony, since i had misplace my receipt i had to drive down to best buy and get a print out from them, good thing i paid for it with my BB credit card so they found it right away, I come to realise that my warranty was over on aug 17, i called sony and they ask me all the dumn question(e.g. did you modify your system, its your game clean) I told them my warranty was over like four days ago and the rep right away ask for a credit card number (visa or master card only) well i ask her to contact me with a supervisor, i figured I paid enough money for the system and its only a few days since the warranty was over i should be able to make a point. The rep came back on the phone in like 3 minutes and said that the supervisor said it was fine that i wont be charge for the repair so Now im just waiting for my ps3' coffin to arrive and hopefully i dont get a beat up one back.
I hope this doesnt happend again to the ps3 in a year.
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rwoo1
Newbie
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22. August 2008 @ 21:12 |
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Originally posted by ed02:
My 60 gb PS3 froze while playing a match of COD4 yesterday, when i restart the system it wouldnt recognise the game even do it was already in there, i grab a different game and left it for a few minutes and same thing I even try a regular DVD as well as A blue ray one and it wouldnt read none of them. i started reading on the problem and i figured i might have to send it to sony, since i had misplace my receipt i had to drive down to best buy and get a print out from them, good thing i paid for it with my BB credit card so they found it right away, I come to realise that my warranty was over on aug 17, i called sony and they ask me all the dumn question(e.g. did you modify your system, its your game clean) I told them my warranty was over like four days ago and the rep right away ask for a credit card number (visa or master card only) well i ask her to contact me with a supervisor, i figured I paid enough money for the system and its only a few days since the warranty was over i should be able to make a point. The rep came back on the phone in like 3 minutes and said that the supervisor said it was fine that i wont be charge for the repair so Now im just waiting for my ps3' coffin to arrive and hopefully i dont get a beat up one back.
I hope this doesnt happend again to the ps3 in a year.
Don't worry, I received mine back today. Haven't had a chance to hook it up or even see if it was my orginal machine. It looks brand new, not a scratch.
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jester24
Newbie
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22. August 2008 @ 21:28 |
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What they said to me on the phone was if they give you a fixed system they will only use your external case if it looks flawless. If it has any marks on it they will replace it with a brand new one (or one that looks brand new). Also, if they need to give you an entirely new system all together, it is very likely they will just take all the guts and put it inside your casing (if it is flawless). So some of you might get back new insides + old case, and others might get old insides fix + new case. Or possibly even a whole new case + guts, but that's the least likely scenario.
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rwoo1
Newbie
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22. August 2008 @ 21:38 |
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Originally posted by jester24:
What they said to me on the phone was if they give you a fixed system they will only use your external case if it looks flawless. If it has any marks on it they will replace it with a brand new one (or one that looks brand new). Also, if they need to give you an entirely new system all together, it is very likely they will just take all the guts and put it inside your casing (if it is flawless). So some of you might get back new insides + old case, and others might get old insides fix + new case. Or possibly even a whole new case + guts, but that's the least likely scenario.
Jester24, that is what I heard as too. They sent me back the same serial number. It's a shame Sony doesn't tell you what they fixed or replaced.
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Surfaced
Junior Member
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23. August 2008 @ 12:59 |
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Originally posted by rwoo1:
Originally posted by jester24:
What they said to me on the phone was if they give you a fixed system they will only use your external case if it looks flawless. If it has any marks on it they will replace it with a brand new one (or one that looks brand new). Also, if they need to give you an entirely new system all together, it is very likely they will just take all the guts and put it inside your casing (if it is flawless). So some of you might get back new insides + old case, and others might get old insides fix + new case. Or possibly even a whole new case + guts, but that's the least likely scenario.
Jester24, that is what I heard as too. They sent me back the same serial number. It's a shame Sony doesn't tell you what they fixed or replaced.
Dude, that would be just awesome if they told you what they fixed. We would be able to compile so much information by now... damnit.
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atrac88
Junior Member
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23. August 2008 @ 15:45 |
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I'm waiting for psxboy to get in more of the KES-400A laser or even the whole assembly. They've removed it from their website though, so that's not a good sign.
Can anyone recommend another place to get them from? Some place that doesn't double the price that psxboy had?
Also, can you replace the KES-400A laser with the 410A? I know, probably a stupid question, but who knows..maybe it would work?
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Surfaced
Junior Member
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23. August 2008 @ 16:51 |
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Originally posted by atrac88:
I'm waiting for psxboy to get in more of the KES-400A laser or even the whole assembly. They've removed it from their website though, so that's not a good sign.
Can anyone recommend another place to get them from? Some place that doesn't double the price that psxboy had?
Also, can you replace the KES-400A laser with the 410A? I know, probably a stupid question, but who knows..maybe it would work?
I bought mine from EDP Systems Support, or Auctions4aliving (on eBay). I snagged the last he had though. The price was higher than PSXBoy but it was located in the united states, and took only 2 days to arrive. Rich's PSX Parts is also located in the states and does free shipping.
Frankly I don't know if anyone has bothered to try putting a 410A in a system that came with a 400A, but if you look around, people will tell you to replace it with whatever your system originally came with.
This message has been edited since posting. Last time this message was edited on 23. August 2008 @ 16:53
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federicob
Newbie
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26. August 2008 @ 13:19 |
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hello everyone, i m new in this forum, i have a blu-ray drive that didnt play disks, the motor did not spint and even did not swallow the discs, so i bought a new drive controller board and after the swap now swalloow discs and spin and even the laser works but does not play games because is not the same revision as the original board, so for what i read in the forum the problem it could be the IC BD7956FS chip of the original board, so i want to replace the IC BD7956FS chip from mi blu-ray drive from for other IC BD7956FS chip from the new board i bought, and mi question is simple, i like to know (if someone already desolder this chip) if the IC BD7956FS chip is soldered and glued to the moterboard or is just soldered, and i realy aprecciate any advice, thanks, federico
PS: sorry for mi english
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