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Avoid dealings with PhixClothing at all costs
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varnull
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24. January 2008 @ 18:25 |
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As a matter of fact I'm the person who has done a lot of research about this company.. down to checking that they are a registered business (which they didn't seem to be).
Remember the links to all the consumer advice TV and local trading standards? Me again..
If you have an outstanding complaint against the company I suggest you take it up with Breckland Trading Standards (address and website posted earlier)
I have followed this thread since Gwen first posted it, being a UK business owner selling my services online.
Now all I have seen you do here is bash somebody who was reporting actually receiving the goods.. delayed but they arrived. You do need to be careful.. unless you are directly involved.. i.e.. a customer who has been ripped off, had shoddy goods or items which are not as advertised, or have researched on behalf of others and have findings (or lack of) to report any opinions you may have from what you read can only be YOUR personal opinion..
The thread needs clarifying.. Happy customers will not generally research a business.. they will have no cause to do so and will continue to do business happily with them.. It's only the upset ones who post on places like this.. so without knowing the numbers of total sales Phix are making, the number of complaints about non-received items or returns for refund.. we are in no position to judge the overall performance of the company.
I would far rather try to help unhappy people with info about the UK trading laws (buyer beware) and prod Phix to resolve the outstanding complaints and improve the service than just bash them for what may be 0.01% of their total orders.
Mail order selling is notorious for items going astray.. In some cases it is dishonest customers themselves who claim to not receive an item when it arrived on time.. looking for a full refund and the goods.. I have had that one done to me on many occasions.. in one case the liar even listed the item for sale on ebay 4 days after forcing pay-pal to give a full refund.
There you have it.. they need to shake their act up..ebay need to take complaints about traders more seriously.. and you need to understand that just bashing a business (unless you are directly involved) can backfire. In the UK companies have recourse to equivalent slander and libel laws as individuals.
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Member
1 product review
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24. January 2008 @ 21:26 |
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http://toolhaus.org/cgi-bin/negs?User=phixclothing&ref=home]
Toolhaus.org is a great way to find out all the negative, neutral, and mutually withdrawn feedback. As you can see by the way they operate, they will even give you a NPB to avoid taking responsibility for their mistakes.
I wasn't bashing the person with my comment either. My attempt at humor must have been misconstrued.
 Protecting coffee tables everywhere! This message has been edited since posting. Last time this message was edited on 24. January 2008 @ 21:27
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ohgodno
Newbie
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29. January 2008 @ 10:12 |
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after reading through all of this i think its pretty clear ive made a mistake using phixclothing.
i actually got part of my order like a month late a jacket which was so much bigger than the size i ordered, so i sent it back...
afew days later got a phone call saying it was damaged i know it wasn't i made sure it was in perfect condition before i sent it back.
i now have asked for refunds on my other products (what a surprise no reply) and i didnt pay by paypal any advice?.
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letsavits
Suspended due to non-functional email address
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29. January 2008 @ 14:02 |
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Youv made me nervous now iv just paid 120 for a leather jacket from phix i orderedit on sterday il keep ye posted on how longit takes etc
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stevebull
Inactive
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4. February 2008 @ 17:35 |
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Does anyone know whose Phix clothing supplier is?
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letsavits
Suspended due to non-functional email address
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4. February 2008 @ 17:41 |
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got my jacket within 5 days happy out but its to big hope thel refund me!
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ohgodno
Newbie
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7. February 2008 @ 10:40 |
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phix clothing gave me a full refund on all 3 items i ordered and apologized for any inconvenience caused.
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flo123
Newbie
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11. February 2008 @ 08:51 |
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varnull
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14. February 2008 @ 05:19 |
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Quote:
Pair in court over eBay fraud case
By Staff Reporter
TWO people from Farnworth appeared before Bolton Magistrates yesterday, charged with conspiracy to commit fraud.
Jason Hart, aged 32, of Moorside Avenue, and Louise Gregory, aged 26, of Victoria Street, are alleged to have together committed fraud by advertising goods on the internet auction site eBay without having the items to sell.
The charges relate to a period between August 28, 2006, and March, 2007.
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Hart was remanded in custody. Co-accused Gregory was released on bail, on condition that she surrendered her passport and have no contact, direct or indirect, with Hart.
Both will reappear before Bolton Magistrates on May 2.
http://boltoneveningnews.co.uk/display.v...r_ebay_case.php
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emch
Suspended due to non-functional email address
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30. June 2008 @ 19:22 |
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aaaaargh crap!...i just bought 95euros worth of clothes on that site before i seen this
my order has been pending for four days now....should i be worried?
Order #4220 (Pending)
Order Date: Friday 27 June, 2008 Order Total: 94.46EUR
Shipping Method
World Zone Rates (Shipping to Ireland: (calculated by price))
Products Base Final
1 x Womens Skinny Stretch Jeans (Electric Blue)
Option's
*Womens Jean Size : 30" Waist - UK 10 (30.5 inch leg
£0.00 £28.99 39.14EUR
1 x Criminal Damage Womens Zip Hoodie - Checker (Black/White)
Option's
*Your Size : (UK 8) S
£0.00
god love them if they ripped me off because i wont let it go untill i get a full refund
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varnull
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1. July 2008 @ 14:16 |
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No need to worry yet. If it gets to 14 days still in the queue you might send them an email asking for a status update.
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corn
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1. July 2008 @ 14:24 |
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If they really are full of shit, and do end up to be scammers (hope they're not), that sucks because they actually have some sweet clothes.
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emch
Suspended due to non-functional email address
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1. July 2008 @ 17:35 |
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theyv just sent me an email tellin me part of my order has been sent
phew!...i just hope it cums now and dosent get 'lost in the post' lol
they have probably cleaned up there act tho since all that..hopefully!
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AfterDawn Addict
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1. July 2008 @ 18:44 |
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Good luck!!!!!!!!
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ddp
Moderator
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1. July 2008 @ 19:32 |
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hello gwen.
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phixuk
Newbie
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7. July 2008 @ 10:11 |
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6 months, thousands of orders, hundreds more products and not one problem. How things should be. :-)
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Namito
Suspended due to non-functional email address
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25. July 2008 @ 21:26 |
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So I discovered Phixclothing beacause I needed a Libertines merch :D . Visiting the web site I've seen a jacket who I would like order and when I saw all the customers dissatisfied I doubt ~~.
There is really no customers satisfied?
By what are the ones who are least satisfied are the most heard.
I would to know if it is better to order through the web site or ebay (this is the first time I buy something on the Internet xD)
Thanks :DDD
Finaly I hope you understand my XD
-A f***ing frensh ><
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emch
Suspended due to non-functional email address
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25. July 2008 @ 22:07 |
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ah no you should order from them, i got all my stuff fairly fast
i did it off the actual website
il probably order off dem again too
woo phix rocks :D
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varnull
Suspended permanently
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25. July 2008 @ 22:59 |
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Looks like the problems are solved.. fingers crossed eh.. XD
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Senior Member
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26. July 2008 @ 02:10 |
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Yeah, except they're all newbies posting the good stuff. What's stopping phix from creating lots of newbie accounts?
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clasm
Newbie
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9. November 2008 @ 09:39 |
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DO NOT BUY FROM THIS SHOP!
I bought 3 items from them in september, yet i only recieved one. Been trying to solve it with them ever since. Two weeks they finally decided they would check with the royal mail asap and that they would get back to me. Still nothing has been done and they've made no effort whatsoever to try to help me.
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amandaj08
Newbie
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10. November 2008 @ 05:37 |
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I bought from here last month and my order was pending and i asked why they said they would get back to me and they said they were waiting an order and they would get back to me and they said they got the order but it wasnt available in my size so what did i want to do. they kept avoiding the question of have you taken my money and i said i wanted a refund if its not available in my size and i have heard nothing since. ive opened a paypal dispute but means i will probably have to wait over a month to get my money back. is there anything we do to report this company?
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varnull
Suspended permanently
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10. November 2008 @ 14:07 |
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Read back through the topic.. details for Brecklands Trading Standards are posted.
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ejpmlq
Newbie
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2. January 2009 @ 21:27 |
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Folks, quick question.
I've had a peek at this thread in the aftermath of buying a £70 jacket from this shower, and it's the same story as with the vast majority of you. Problem being, I'm an utter Luddite when it comes to computers, I can turn it on and that's about the height of it /o\.
So a quick query, when it comes to opening a dispute against Phix Clothing, where do I find the transaction number from Paypal. I didn't actually pay for the item via a Paypal account, which I've only set up this evening, rather it was through the link to the Paypal site provided by Phix Clothing. How do I go about finding the Transaction ID required to set up a dispute? All I can find at the moment is the reciept number provided by Paypal in my inbox. Any help with this people?
Many thanks
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varnull
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4. January 2009 @ 05:41 |
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You might have more success with your card issuer actually XD
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