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Avoid dealings with PhixClothing at all costs
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AfterDawn Addict
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14. August 2007 @ 21:06 |
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The text written in red is NOT called for, although you are frustrated could you please edit your post and remove it, Cheers and good luck trying to get your purchase.
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schoonee
Newbie
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14. August 2007 @ 21:25 |
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Originally posted by gwendolin:
The text written in red is NOT called for, although you are frustrated could you please edit your post and remove it, Cheers and good luck trying to get your purchase.
Called or not called for, I'm not removing it. Good luck in keeping this thread going
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AfterDawn Addict
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14. August 2007 @ 21:36 |
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The reason I ask you to do this is so that the mods dont have to intervene and remove your post...if this is the case then your efforts were fruitless.
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phixuk
Newbie
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15. August 2007 @ 05:06 |
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Hello Jonathan,
I have dealt with your problem.
As you recall you ordered 3 items. Unfortunately one was out of stock which I notified you of.
The missing item came in stock 2 weeks ago and we despatched your items 2 weeks ago, which I notified you of by e-mail. Please remember that sometimes items can take up to 3 weeks to deliver to Australia.
If you have been trying to e-mail us we have had problems with e-mails which we have made customers aware of on our home page.
YOUR ITEMS HAVE DEFINITELY BEEN SENT AND WILL ARRIVE ANYDAY!
If you need me at all I would prefer you e-mail me directly.
Thanks,
Caroline
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schoonee
Newbie
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15. August 2007 @ 05:42 |
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Apparently my order (yes you did advise via email) was posted to me on 25 July which is now 3weeks ago. I have tried emailing you as i too prefer to deal with you outside of here. but no replies over 4-5days lead me back to afterdawn.
The accuracy of your website is rather difficult to comprehend as my "order" is still showing "pending" after you supposedly sent it. So, knowing whether out not you receive emails as advised on your website, is difficult to believe
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phixuk
Newbie
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15. August 2007 @ 06:45 |
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Hello Jonathan,
I have just corrected the mistake on your account which had the items marked as unsent. It should now reflect this when you login.
You can now e-mail me with anymore questions you have. I hope your items arrive asap.
Thanks,
Caroline
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ddp
Moderator
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15. August 2007 @ 07:40 |
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schoonee, edit your 15. August 2007 @ 00:25 post asap as soon you as you get your items. agreed?
gwen, did you get the freeby from them yet?
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AfterDawn Addict
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15. August 2007 @ 13:24 |
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@ddp,
Quote:
gwen, did you get the freeby from them yet?
Sure did, but still would NOT recommend them to my worst enemy.
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ddp
Moderator
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15. August 2007 @ 13:39 |
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i don't blame you.
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schoonee
Newbie
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15. August 2007 @ 15:10 |
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Originally posted by ddp:
schoonee, edit your 15. August 2007 @ 00:25 post asap as soon you as you get your items. agreed?
If I ever receive my order, i am happy to edit that post, but i wouldnt hold ya breath
This message has been edited since posting. Last time this message was edited on 15. August 2007 @ 15:11
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ddp
Moderator
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15. August 2007 @ 15:33 |
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we'll see
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DIA87
Newbie
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16. August 2007 @ 05:33 |
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hello all, sorry ive been ignoring this (being a student i cant afford the internet these days!)
the viciousness of the reply's to those who were pro-phix is rather worrying. While those of us who had grievances with these guys are justified in our anger, its a bit harsh to take it out on these (apparently) satisfied customers. i remind you that before i joined this thread, i had previously ordered from phix and had no problems.
dont forget that there is a general consensus that phix is a bussiness, just a rather crap one.
to be honest, this thread needs to keep going until we reach a satisfying conclusion, which in all fairness is neigh on impossible. however arguing amongst ourselves is petty and wont solve a thing.
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J_wright
Newbie
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16. August 2007 @ 05:43 |
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phix....looks like your doing rather well..
wheres my jacket tho which you have told me you will fix for months?
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Audun_90
Newbie
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25. August 2007 @ 03:42 |
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As it seems that phixclothing acctually replies to this forum, rather than to emails, i would like to complain.
- My order of three items for a bit over 100£ is not yet here, even though it now is a week later than MAX deliverytime.
-Also my emails for getting the trackingnumber of the package has not been replied.
I'm starting to think the whole company is some sort of semi-scam.
Like you scam some people, and deliver to some.
Anyways, i hope this can be sorted out.
And at last - a little advise:
Hire some teenager or something, to reply to customer emails
and at least explain why the package hasn't been sent yet!
Jiizes!
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AfterDawn Addict
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25. August 2007 @ 04:17 |
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This was left in my shoutbox
fenthic88 (17 Aug 2007 6:41) hey there Gwendolin!
I read about your little adventure with Phixclothing.com, and I'm happy that you won the case!
Now like many others, I'm experiencing the same problem. Could you give me Caroline's e-mail?
I would appreciate it :)
Warmest regards
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Audun_90
Newbie
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25. August 2007 @ 04:42 |
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As a matter of fact, i could use the direct adress too xD
Jiizes!
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ness96
Newbie
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26. August 2007 @ 16:07 |
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So I ordered from Phix on Aug 19th, began to worry after a few days because my order was in 'pending' status, it still is. I sent emails and have received no replies. Can someone send me the direct email address to someone at Phix? A phone number would be even better. Phix if you are reading this I'm almost ready to call my credit card company to reverse the charges, I have no desire to go through what these other people have dealt with.
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AfterDawn Addict
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26. August 2007 @ 16:46 |
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For what it's worth, here's her email addy
caroline@phixclothing.com
Good luck...you're going to need it....my, just when they said they had changed their way of operating.
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ddp
Moderator
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26. August 2007 @ 17:41 |
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gwen, you know the old saying that a leopard never changes it's spots.
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phixuk
Newbie
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27. August 2007 @ 08:54 |
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Auden_90,
that order was despatched on Friday. for those wondering It consisted of a few items, 1 of which was temporarily out.
Ness... Please could you give me information on your order, there is no reason you shouldn't be able to get through to us as the e-mail system has been working fine since 16th August.
My direct e-mail is caroline@phixclothing.com
Thanks
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J_wright
Newbie
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28. August 2007 @ 04:09 |
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im posting on here that i have AGAIN emiled caroline informing her of my order which was never received...
just to show everyone this was the email that was sent.
" AGAIN i am informing you that i have never received this order...shocking really.
im also posting this on the forum so everyone else can see ive sent it..i expect something done including a reply either by email or on the forum.soon.
James
>From: "Phix Clothing"
>To: "mrj_wright@hotmail.com"
>Subject: Your order at Phix Clothing, order #6664325
>Date: Sun, 5 Nov 2006 12:29:43 -0800
>
>Dear James wright
>Thanks for shopping at our store
>
>Your order details are
>1x #JACKLBLACKS/443 Black Lightweight Jacket (Small 36/37) Options: = £23.99
>
>PayPal (Includes Debit and Credit Card)
>Royal Mail First Class £3.49
>Taxes£0.00
>-------------------
>Order total £27.48
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>
>
>Phix Clothing
>orders@phixclothing.com
>
>You will receive payment confirmation in another e-mail
>
>Store powered by Comersus ASP e-commerce
>http://www.comersus.com
>
"
i hope something is done
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phixuk
Newbie
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28. August 2007 @ 10:23 |
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James,
Check your junk mail folder.
We have e-mailed you twice and I don't think you are getting them.
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J_wright
Newbie
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28. August 2007 @ 10:29 |
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i want to point out caroline did email me back straight away. however i should also point out that she has lied again. ive only recieved one email.
caroline im contemplating you offer, and unfortunely cannot be hooked to my hotmail all day hence why you did not receieve a reply straight away.
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phixuk
Newbie
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29. August 2007 @ 03:15 |
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OK James,
I have not heard anything back from you regarding sorting it out?
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AfterDawn Addict
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29. August 2007 @ 03:28 |
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Caroline, you have all of James' details.
Why dont you just end this rubbish and give him his purchase
It's seems that you are not improving your service as stated...more unhappy purchasers are still coming forward.
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