Sorry to not have something good to say about the Nero Support Team link, but gotta call it like it is.
I sent them an email asking about upgrades for my Nero 6 Ultra since I found one new, in the box, retail recently and bought it because it reportedly works with Windows XP Pro (still get the warnings about compatibility issues but pushed through based on consistent posts I have read that this works and does no harm). After I installed it, I went to the Nero Product Center (Clicking on the Nero Icon in Startsmart and found that I had version 6.6.1.1. When I clicked on the "upgrade now," it took me to a site that required payment when these updates were free to those who purchased retail versions a few years back. I sent a message to Nero Support and they sent me a link to update to 6.6.1.15. When I questioned this because my Product Center told me 6.6.1.4 was the latest update, they simply wrote me back and said 6.6.1.15 was the latest. Well, I questioned it again, and they sent the same reply and would not explain why the discrepancy between what they were saying and my Product Center message told me. I asked for a complete, chronological listing of updates to Nero 6 and they said there was no such thing available....hmmmm.....I just don't feel as though I'm being treated very well here. Any others have this experience?
I just sent them a message saying I would forward all the correspondence between them and me to corporate for a more "thorough investigation" of the matter. Will see what that produces.
Guess I can say one good thing: they DID reply, and usually in a day or two....so, that's a positive.
Thanks, and what do others here say about their experience with Nero support?
Nero support is mmmm very unsatisfactory to say the least.
You're better off checking out this site before emailing them...very sad indeed:(
Personally, if i had a problem, which is rare, I'd just Google it:)
