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Avoid dealings with PhixClothing at all costs
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prada213
Newbie
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28. December 2006 @ 07:56 |
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01603 613 311 this is the number i got of the postcode they gave of thier website i havent phoned it so i dont know if its the right one let me know
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The_Fiend
Suspended permanently
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28. December 2006 @ 08:16 |
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Gwendolin, just a thought, but maybe you should change the thread title to "Avoid PhixClothing" or something similar ?
Could save some folks a lot of heartache...
irc://arcor.de.eu.dal.net/wasted_hate
Wanna tell me off, go ahead.
I dare ya !
This message has been edited since posting. Last time this message was edited on 28. December 2006 @ 08:16
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AfterDawn Addict
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28. December 2006 @ 13:06 |
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@The_Fiend,
A splendid idea, name of thread changed to something More APPROPRIATE
@prada213, If it's in your area then give them a call and then GIVE THEM A BLAST!!!
This message has been edited since posting. Last time this message was edited on 28. December 2006 @ 13:08
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janrocks
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28. December 2006 @ 16:25 |
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And on it goes... I just finished my searches for
Phix Clothing
100 Prince of Wales Road
Norwich
Norfolk NR1 1DD
1. They aren't a regstered business that I can find for tax or business rates.
2. There seem to be quite a few other businesses registered/using that address. It seems like a "convenience" address above a shop.
Will try public records and companies house when all the government departments reopen after the holidays.. Failing that I'm sure a flag of this "business" to the taxman will cause some surprises. It's a shame I live at the other end of the country....
For fun how about http://www.bbc.co.uk/watchdog
If you want to drop them a line directly the link to the report form is.. http://www.bbc.co.uk/consumer/tv_and_rad...urchasing.shtml
This message has been edited since posting. Last time this message was edited on 28. December 2006 @ 16:29
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The_Fiend
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28. December 2006 @ 19:25 |
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Hey Jan, these scamming morons are running their website off a self hosted server....
And it seems they're running some older, unpatched stuff on there...
You thinking what i'm thinking ? ;-)
irc://arcor.de.eu.dal.net/wasted_hate
Wanna tell me off, go ahead.
I dare ya !
This message has been edited since posting. Last time this message was edited on 28. December 2006 @ 19:26
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AfterDawn Addict
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28. December 2006 @ 20:18 |
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Nasty old me, I just sent the link to this thread to your (UK)consumer watchdog. Gee I hope they actually read it, Cheers.
I encourage others who have been ripped off to do the SAME
This message has been edited since posting. Last time this message was edited on 28. December 2006 @ 20:19
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ddp
Moderator
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29. December 2006 @ 08:27 |
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jan & fiend, if do it, let us know by pm what the results are.
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The_Fiend
Suspended permanently
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29. December 2006 @ 22:50 |
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Had another look, they're only running part of it on some home computer...
The main site is run from a hostmonster server...
AKA cheapo, "we don't give a f**k what you're doing, as long as you pay" hosting.
The same folks that used to host a ton of kiddie pr0n sites :-/
irc://arcor.de.eu.dal.net/wasted_hate
Wanna tell me off, go ahead.
I dare ya !
This message has been edited since posting. Last time this message was edited on 29. December 2006 @ 22:51
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prada213
Newbie
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30. December 2006 @ 05:56 |
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if u search the post code from thier site on 192.com it seems to be based at a pub by the looks of it
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janrocks
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30. December 2006 @ 06:58 |
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This message has been edited since posting. Last time this message was edited on 30. December 2006 @ 07:05
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lost_vow
Newbie
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2. January 2007 @ 06:23 |
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Guess what! I've received an e-mail from Phix Clothing!! What a load of Bo**ocks it is too. Claiming that they've just got back from the Christmas closure. I purchased the goods on 28th November, I first e-mailled them on 5th December. Based on that, they close for 4 weeks at Christmas, which was NEVER STATED on their website!!
See below!
__________________________________________________________
We have just returned to our offices today after the christmas break. We are sorry if you wanted your item before christmas and did not receive it. I hope the delay has not inconvenienced you too much
We want to despatch your item but you currently have a paypal complaint against us which means the funds have been taken from us. Your item is in stock and we can despatch it to you today.
Once you have received your item we will also refund you a complimentary £5 of the cost of your item as a good will gesture.
Please e-mail me once you have removed the complaint.
I hope to hear from you soon
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janrocks
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2. January 2007 @ 09:22 |
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So if paypal have taken the money off them why haven't you recieved a full refund from paypal? Leave the complaint where it is until you either get a full refund or your goods.
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The_Fiend
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3. January 2007 @ 03:28 |
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Do NOT, under any circumstances, remove the dispute.
As proven time and again by others here, you won't get your stuff AND lose your money if you do that.
Have paypall sort out the problem.
@ Jan : There's holes in several spots, the checkout system is a joke, phishing this site would be walk in the park.
irc://arcor.de.eu.dal.net/wasted_hate
Wanna tell me off, go ahead.
I dare ya !
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janrocks
Suspended permanently
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3. January 2007 @ 10:33 |
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..say no more
This message has been edited since posting. Last time this message was edited on 3. January 2007 @ 15:57
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DIA87
Newbie
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3. January 2007 @ 10:52 |
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lol on a slightly less illegal note....heres the site they get their shoes off, at the very least would be great if we got a load of sites that do the same gear, without the con.
http://www.underground-england.co.uk
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phixuk
Newbie
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3. January 2007 @ 12:04 |
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Dear All,
This is a message to all customers from Phix Clothing.
As a company we have grown considerably and we are inforcing ways to get orders to customers much sooner. We realise that delays can make people anxious which is how threads like this start. If you look at our ebay customer feedback you can see that the items we sell are excellant but our main problem is getting orders to people as quick as they want them. Still out of 1300 customers we maintain a ebay feedback of 98.6%.
http://feedback.ebay.co.uk/ws/eBayISAPI....P:feedback:2:uk
In 2006 we used to order all items such as jackets when we received orders, instead of holding stock. This meant that customers had to wait longer than they should of at times. If you look at our ebay feedback you can see that we have had hundreds of satisfied customers over the last year and the ones which are not are ones who have been on the receiving end of this wait. As of 2007 we are holding all our items in stock for immediate despatch.
We understand we have to take responsibility for these delays and we should of kept our customers more informed on the status of orders.
We are totally not a company out to scam people. For those who do not know all our customers payments are processed with paypal which means you are fully protected by your buyer protection which allows you to get a total refund. What I am urgently requesting is that anyone with outstanding problems with orders to contact us at enquiries@phixclothing.com so we can rectify your problems asap. If you include a telephone number we will call you back within 24 hours.
Despite the rumours on this forum we are an official company and we want our customers to be happy.
WE GUARANTEE TO SORT OUT ANYONES PROBLEMS INSTANTLY FOR THOSE CUSTOMERS WHO HAVE WAITED ON ITEMS.
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DIA87
Newbie
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3. January 2007 @ 12:16 |
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im a bit less sceptical than the others cuz i actually dealt with you once before and it was completely fine.
HOWEVER
can u explain, the confusion over your address?
the exceptionally long holiday period
the apparent blocking of certain emails?
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The_Fiend
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3. January 2007 @ 15:51 |
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Rumours they say...
Funny how they call stories of angry, unsatisfied customers "rumors".
That's it, i'm gonna look for a jacked earthlink now.
Enough time wasted on this scamfirm.
PS : phixuk, next time, use a spellchecker, and maybe a grammar/language corrector, because you hardly talk like a PR person for a company...
In fact, i know pikeys that have more business sense than you lot...
irc://arcor.de.eu.dal.net/wasted_hate
Wanna tell me off, go ahead.
I dare ya !
This message has been edited since posting. Last time this message was edited on 3. January 2007 @ 15:55
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AfterDawn Addict
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3. January 2007 @ 17:29 |
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Quote:
Despite the rumours on this forum we are an official company and we want our customers to be happy.
What a load of BULLSH#T, where's the free jacket you promised
Quote:
enquiries@phixclothing.com
More Bullsh#t
And why DONT you respond to emails
I have sent you an email today, asking where my "free" jacket is...as you said it had been posted...heres your words
Dear Ron,
Thanks for your e-mail and hope all is well in Australia!
The jacket was despatched to you on Friday :)
Just as I thought, heres the reply to my email, anyone else surprised??
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
enquiries@phixclothing.com
mailbox is full: retry timeout exceeded
I will certainly advise people NOT to deal with you...and as for this thread starting, I started it for a reason and it appears to have saved some from your "shady" dealings.
This message has been edited since posting. Last time this message was edited on 3. January 2007 @ 17:46
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J_wright
Newbie
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7. January 2007 @ 23:35 |
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yeh i dont care how many customers phixuk has but maby you can explain why when i bought my jacket months ago i aint recieved it yet you still have numerous feedbacks from happy customers on ebay still....i mean how long do people have to wait and why do your ebay customers have priority or are you just fobbing us all off.
the fact of the matter is many of us are posting on this forum repeatedly because you dont send out your items or dont reply to emails etc.
for example if your so busy,why,or how do you find time to post positive feedback for your customers on ebay,yet when i emailed your ebay account enquiring about where my jacket was you didnt reply....it seems obvious when you do things like this that people will start talking.
its also rather curious that youve only just posted on this forum to explain yourself after the police gace you a visit.i know this cos im the guy who went to them and complained.funny that isnt it
fact of the matter is your just a no good criminal trying to squirm out of the situation.
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AfterDawn Addict
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8. January 2007 @ 01:24 |
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@j_wright, If you reported their activities to the police then they should keep you informed of any progress that they have made. May I suggest you once again contact the police and see how far they have gone with your complaint.
ALL emails I have attempted to send them have been RETURNED
Could someone Please send them an email and see if they get a reply
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MThmpsn23
Suspended due to non-functional email address
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8. January 2007 @ 06:37 |
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I see where J_wright is coming from with them not answering people because they dont have time.
They are just ignoring you because when i bought a jacket off of their website and not received it and not received any emails back i decided to try and catch them out.
See what i did was i pretended to be interested in a jacket on ebay so i emailed them asking a question as a curious buyer and straight away i had an answer. But the moment i say well at least i know you are answering now and i have a problem with a previous order, they completley ignore me and dont send a thing again.
AND THAT TO ME SPELLS OUT CONMAN
FOR IF YOU USED PAYPAL
If you payed throught paypal then open a dispute with them through paypal and then file it as a claim straight away because they wont bother replying to you if you just keep the dispute open. The moment you file it as a claim then that means paypal investigate the matter and rule in the favour of who ever is right which is obviously us lot.
If you do this then they will be forced to give you your money back.
BUT one IMPORTANT thing is, is that if phix email you after you have filed a claim telling you that they have your jacket and will dispatch it once the claim is lifted, then DONT do it.
Whilst you have the claim on then you can call the shots because paypal will be on their case and that is something they dont want.
It is also IMPORTANT not to lift the claim on their request because if you do, then you can never put one on them again for that transaction which will result in the money you have spent to probably lost for good.
This worked for me so this is what i'd advise any of you to do if you have not yet tried it. :)
mthompson
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lost_vow
Newbie
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9. January 2007 @ 23:50 |
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LADIES AND GENTLEMEN!!!!
People power has prevailed!
I am the proud owner of a successful PayPal dispute to the sound of almost 76 sweet Brisish pounds! Yay me!
See below an e-mail response from PayPal
____________________________________________________________________
Phix Clothing (support@phixclothing.com) has issued you a full or partial refund for your payment.
Please do not reply to this email. Email sent to this address cannot be answered.
Message from Seller:
Hello Robert,
We are having problems at the moment and sorry we couldn't send your items.
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AfterDawn Addict
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10. January 2007 @ 00:21 |
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@lost_vow,
You are one of the LUCKY ones
I like this bit It's a CLASSIC
Quote:
We are having problems at the moment and sorry we couldn't send your items.
Problems???
Now I wonder what type of problems such a reputable company is having!!
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ddp
Moderator
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10. January 2007 @ 11:37 |
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reputable, i think you need a gas mask to hide their stink.
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