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Avoid dealings with PhixClothing at all costs
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gnirdlog
Newbie
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10. May 2007 @ 07:15 |
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What's wierd is that quite a few people seem to have bought from them in the past and they've been fine - they were brilliant when I bought a jacket from them last year and that's why I didn't bother researching them before buying winklepickers from them this time! Wish I had done now, but never mind, hopefully tomorrow £45 will be finding it's way back into my account! Good luck
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pricejef
Newbie
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10. May 2007 @ 07:24 |
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Yep seems they've lost it big time, looks like its back to Next and Burtons for us all(!)
Hope it works out tomm
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AfterDawn Addict
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11. May 2007 @ 15:59 |
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Looks like old bad habbits NEVER die....good luck
This message has been edited since posting. Last time this message was edited on 11. May 2007 @ 15:59
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scorpNZ
AfterDawn Addict
4 product reviews
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11. May 2007 @ 16:23 |
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Don't know if it can apply to products bought outside of your country (country wide courier firms have track and trace),basicly if you pay a little extra the product that is shipped has a number attached to it which is scanned as soon as it is loaded into the van,then is automatically logged into a website whereby using the numbered code you can find out where it is,even the national post has track n trace for bigger parcels
This message has been edited since posting. Last time this message was edited on 11. May 2007 @ 16:24
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AfterDawn Addict
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11. May 2007 @ 23:55 |
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Quote:
using the numbered code you can find out where it is,
Dont waste your money, I can tell you where your order is for Nothing
It's still in their warehouse!!
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gnirdlog
Newbie
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12. May 2007 @ 02:41 |
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It seems the only way to get your money back is to report them to paypal - once I'd started a claim, the only contact they made with me was to ask me to close the dispute so that they could "send a replacement" to the one "lost in the post", but once paypal started investigating them they didn't reply at all and I've now been refunded by paypal.
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kazdkjd
Suspended due to non-functional email address
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16. May 2007 @ 00:22 |
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Just to say thanks everyone. I bought a greenday jacket from them about two years ago with no problem and was just looking for their web address to buy a few more bits when I came across this forum. I will now find somewhere else to buy what I need. Good luck to you all in getting your money back, and thanks again.
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lewis07
Newbie
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24. May 2007 @ 05:03 |
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I bought two jackets from their a week ago now, it's not half as long as some of you'se waited, however, it does state 1-4 working days. My hopes are not very high after coming across this thread and am preparing myself for a long fiasco.
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gnirdlog
Newbie
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29. May 2007 @ 12:43 |
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Just wondered if anyone else had received an email from Phix telling you all about their "great new items!"? I replied pointing out that it'll be a cold day in Hell before I think about buying anything from them and, lo and behold, the famous Caroline replies with
"Hello,
Why is that?
Many Thanks
Caroline Calderwood"
I despair at some of the people in this world sometimes!
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lewis07
Newbie
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29. May 2007 @ 16:37 |
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she needs to fuckin sort it out. she's running business here and she can't even deliver the goods on time. i sometimes feel as if she's taking the piss.
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gnirdlog
Newbie
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30. May 2007 @ 02:16 |
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I think she is and that's the point
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lewis07
Newbie
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30. May 2007 @ 03:58 |
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2 weeks now, still no sign of the gear.
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gnirdlog
Newbie
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30. May 2007 @ 04:35 |
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Did you pay with paypal? If so you need to file a dispute asap if you want your money back.
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lewis07
Newbie
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30. May 2007 @ 14:09 |
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what they are doing must be illegal surely?
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gnirdlog
Newbie
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11. June 2007 @ 07:09 |
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Interesting how they've managed to get such glowing testimonials on their site now... a pity they went so o.t.t. that they actually sound as fake as they are!
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phixuk
Newbie
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11. June 2007 @ 08:29 |
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All of our problems were leading up to christmas when one of our main supplier let us down and we could not deliver customers orders.
We despatch hundreds of orders every week. We aren't just some small company, we send items all over the world and as I am sure you can appreciate sometimes orders can get lost in the post and sometimes particularly popular items can take a week to despatch if they are out of stock.
Are some people that naive that they think we would be able to run a business ripping people off. We are a legitimate company which is why on this thread we have only had about 4 complaints in the last 4 months.
If anyone else reads this who has an outstanding order we would prefer if you would just contact us so we can sort it out!!!! Thankyou and I hope everyone can stop spreading the hate, we are good people really.
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ddp
Moderator
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11. June 2007 @ 12:47 |
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time will tell but doubt it from what i've seen.
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gnirdlog
Newbie
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11. June 2007 @ 13:04 |
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Strange then, that if they are such a reputable and legitimate company, that as soon as you file a complaint with paypal they ask you to drop it so they can "send the order again", but if you escalate it, still giving them plenty of time to respond and sort the problem, they just ignore you and then have to refund you. Doesn't seem like a good way to run a business now, does it!
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AfterDawn Addict
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11. June 2007 @ 13:41 |
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Hey Caroline, if you're reading this then
Where's my FREE jacket you said you had sent
Quote:
We are a legitimate company which is why on this thread we have only had about 4 complaints in the last 4 months.
That's NOTHING to be PROUD about!!!
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Member
1 product review
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19. June 2007 @ 01:36 |
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It is a shame people on ebay are so worried about having a negative feedback that they would agree to mutually withdraw feedback. Sometimes you have to get a black eye but you can wear it as a badge of honor. For those people who find this site after getting hosed on ebay, you make it easy for them to rip off the next guy when you don't leave the feedback as a negative.
I think ebay is dropping the ball when they don't self-police. I would bet media attention would make keeping Phix clothing on ebay a liability rather than a cash cow. There has to be more sellers doing the same stuff and just as many customers that are pissed and looking for help. Recently MSN.com's money section had a flood of complaints about home depot, enough that the CEO wrote an apology here . Maybe this can be attempted with ebay. They have been doing a bunch of overhauling because they are in a stock slump. Can they afford a stinky situation like this now? 500k afterdawn techno-bastards emailing and refusing to pay fees?
 Protecting coffee tables everywhere! This message has been edited since posting. Last time this message was edited on 19. June 2007 @ 01:39
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driz
Newbie
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29. June 2007 @ 16:42 |
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[quote=jacsac] There has to be more sellers doing the same stuff and just as many customers that are pissed and looking for help. Recently MSN.com's money section had a flood of complaints about home depot, enough that the CEO wrote an apology
There are other sellers and good ones! for the Band jacket/tunics i would reccomend on ebay try 'mostly_vintageclothing', and for the retro indie/mod cardi's & plimsolls etc try 'vintageunit' on ebay,
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phixuk
Newbie
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30. June 2007 @ 05:17 |
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Hello Gwendolin,
Please get in touch at:
caroline@phixclothing.com
Thanks
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AfterDawn Addict
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30. June 2007 @ 15:59 |
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@caroline, Whats the point...every time I forward an email to you, it is returned UN DELIVERED
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Member
1 product review
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30. June 2007 @ 18:58 |
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Quote:
[quote=jacsac] There has to be more sellers doing the same stuff and just as many customers that are pissed and looking for help. Recently MSN.com's money section had a flood of complaints about home depot, enough that the CEO wrote an apology
There are other sellers and good ones! for the Band jacket/tunics i would reccomend on ebay try 'mostly_vintageclothing', and for the retro indie/mod cardi's & plimsolls etc try 'vintageunit' on ebay,
I was not saying I am looking to buy anything. I was saying that there are probably more sheisty sellers on ebay getting let off the hook both by buyers willing to drop negative feedback but most importantly by ebay. Ebay is obligated to protect it's buyers from shit like this. Ebay will block your privileges if you don't pay their fees quicker than you can blink. So why then do they let sellers like these bastards continually abuse paypal and ebay? Thats what I was talking about.
Protecting coffee tables everywhere! |
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phixuk
Newbie
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1. July 2007 @ 06:04 |
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Gwnedolin,
There is no reason it would do this. We have no addresses block and we do not have any spam filters which could intefere.
Please get in touch about receiving your free jacket.
Thanks,
Caroline
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